1、楊挺效力部研討經(jīng)理IDC中國(guó) 2021年10月中國(guó)效力，效力中國(guó)中國(guó)效力市場(chǎng)11年看點(diǎn)及研討規(guī)劃2議程IDC 2021年研討成果1總結(jié)：中國(guó)效力市場(chǎng)11年看點(diǎn)及研討規(guī)劃22021年研討成果IDC規(guī)范產(chǎn)品3ServicesTypeAsia/Pacific Semiannual Consulting and Systems Integration Services Tracker (China Portion)Tracker-PivotAsia/Pacific Semiannual Outsourcing Tracker (China Portion)Asia/Pacific Semiannual

2、 Technology Product Services Tracker (China Portion)Asia/Pacific Semiannual IT Services Tracker (China Portion)ServicesTypeChina IT Services 2010-2014 Forecast and AnalysisMarket AnalysisChina Data Center 2010-2014 Forecast and AnalysisMarket AnalysisChina Contact Center Outsourcing Services Market

3、Forecast and Analysis Market AnalysisChina Managed Services Market: Opportunities and Challenges Industry Developments and ModelsChina-Based Off-Shore Software Development Market 2010-2014 Forecast and AnalysisMarket AnalysisChina Business Continuity and Disaster Recovery Market 2010-2014 Forecast a

4、nd Analysis Market AnalysisChina Business Process Outsourcing 20102014 Forecast and AnalysisMarket AnalysisChina College Students Career Enhancement Services Market Analysis and Forecast 2008-2013Market AnalysisChina Zhongkao and Gaokao Tutoring Market Analysis and Forecast 2008-2013Market Analysis2

5、021年研討成果咨詢研討工程4跟蹤市場(chǎng)動(dòng)態(tài)尋求協(xié)作同伴發(fā)現(xiàn)潛在商機(jī)制定競(jìng)爭(zhēng)戰(zhàn)略洞悉競(jìng)爭(zhēng)格局了解用戶需求提升企業(yè)競(jìng)爭(zhēng)力典型工程列表： Hardware Support Service Parts Management System Study：支持效力代表性廠商的物流、備件管理戰(zhàn)略及詳細(xì)運(yùn)作方式研討； Multi-Product Support Services Study: ATM, Software, Server, market new opportunities, competitive landscape. China BPO Market Study- F&A, HRO, Custo

6、mer Care, Procurement , Share Service Center, (BPO market trends, distribution by sub market, end user demands & profile, typical vendors) China SaaS and Cloud Computing Market Study: Market ecosystem, leading vendor strategy ResearchConsultingPartner ConnectIMP5研討熱點(diǎn)1：數(shù)據(jù)中心&云計(jì)算6Resource related basic

7、 businessSecurityOther basic businessDedicated computer roomServer rentalBandwidthDomain name serviceVirtual hostingEnterprise mailboxHardware firewallsAttack defendVirus ScanningNetwork managementKVM(Keyboard, video&mouse)Flow monitor and controlLoad balancingNetwork monitor and controlData backupD

8、ata backupDedicated DR machine roomBusiness continuity serviceOthersIT outsourcingEnterprise informatizationCDNResource related basic service is main iDC business of carrier and non-carrier big SPs. it is most large customer need as well. Basic services aim to SMBs ripid development.Typical player：H

9、iChina, ChinaChannel, XinnetPublic firewalls is usually free charge, but virus scanning and attack defend service require additional charges from SPs.China Telecom prepare for whole network attack defend business. China UnicomNormally flow monitor is free, KVM and network monitor need chargeLoad bal

10、ancing service need more expend than othersMost of datacenter can provide data backup service.BCDR. Telecom carriers conscious develop disaster recovery datacenter serviceCDN already been a hot topic in recent years, some players such as: China Netcenter, ChinaCache, 研討背景數(shù)據(jù)中心外包效力內(nèi)容Source: IDC 2010,

11、China iDC Market Study7Main offerings: co-location, bandwidth, and few value-added services Carrier iDC SP, 3 telecom carriersMain offerings: co-location, domain name service, hosting service, value-added iDC services Non-carrier iDC SP, about 30 SPsMain offerings: dedicated servers, web hosting, do

12、main name service, value-added iDC services Non-carrier iDC SP, over 150 SPsMain offerings: disaster recovery services, CDN services etc. Other value-added iDC SPsPartly depend on owned datacenter Plenteous datacenter resourceMain depend on telecom carriers datacenter Both owned and carriers datacen

13、terChina TelecomChina UnicomChina Mobile21ViaNetTAIPC ITGZIDCChina NetcenterTimes.mobiHiChinaGDSChinaCacheCentrin Data System數(shù)據(jù)中心外包效力市場(chǎng)構(gòu)造Source: IDC 2010, China iDC Market Study8Source: IDC, 2021Source: IDC, 2021Peoples Republic of China Datacenter Market Forecast, 2007-2021Peoples Republic of China

14、 Datacenter Market Revenue Distribution by Vertical,2021研討背景數(shù)據(jù)中心外包效力市場(chǎng)趨勢(shì)Source: IDC 2010, China iDC Market Study9Cloud CollaborationCloud ApplicationCloud IT ManagementCloud PlatformCloud StorageCloud ServerCloud ProcessingSoftware as a ServicePlatform as a ServiceInfrastructure as a ServiceData Cen

15、terAs IDC definition of cloud service, it would be 3 layers : Software as a Service(SaaS) : the application software provide via cloud platform, include business applications, collaboration applications and personal application software.Platform as a Service (PaaS): the platform software provide via

16、 cloud, include platform software and network management software.Infrastructure as a Service (IaaS) : cloud provide infrastructure hardware, include server computing power, storage and network equipment. As data center providers also play important role in cloud, both telecom carriers and commercia

17、l internet data center. 云計(jì)算效力市場(chǎng)構(gòu)成Source: IDC 2010, China SaaS and Cloud Computing Study10研討熱點(diǎn)2：效力外包帶動(dòng)國(guó)內(nèi)外包/管理效力11IDC Asia / Pacific Global Delivery Index, 2021China IT Service&BPO Market, Share Svs CenterIDC在效力外包領(lǐng)域相關(guān)研討China Based Offshore Software Development China College Students Career - Enhanceme

18、nt Training12IT 效力與Business效力的趨勢(shì)ConvergenceBusiness KnowledgeInformation TechnologyLowHighHighLowLowIT ServiceBusiness ServiceTechnical supportADM (application development and maintenance)Data Processing Services (e.g. Claims, Check)AnalyticsDocument ManagementSystems Integration, Packaged Implement

19、ation“On-site Infrastructure Managed Svc (Outsourcing)Remote Infrastructure Management (Outsourcing: Desktop, Data Center, Networks)Technical ConsultingBusiness ConsultingDiscrete/Single “Sub-Process Management and Execution (e.g. Horizontal: HR, Customer Care, F&A, procurement; Vertical: Banking, T

20、elecom, Healthcare)Complexity of Service RequirementsBusiness Risk to CustomersMulti-Functional Outsourcing (e.g. Horizontal: HR, Customer Care, F&A, procurement; Vertical: Banking, Telecom, Healthcare)Business ConsultingFunctional Outsourcing (e.g. Horizontal: HR, Customer Care, F&A, procurement; V

21、ertical: Banking, Telecom, Healthcare)Note: Within each of these categories, there is a hierarchy of sub-processes, functions and multi-functions that tend to be outsourced.Direction of adoptionMulti-Tower Outsourcing (Combining BPO with ITO)Testing servicesThis graphic shows that clients are seekin

22、g for value-added services both in business and IT operations. Convergence of IT and business service will be a domain trend. Source: IDC 2010, China BPO Market Study13BPO效力市場(chǎng)發(fā)現(xiàn)市場(chǎng)前景與認(rèn)知Perception about BPOPenetration Rate of BPO16 out of 100 N=2075business leader know about BPO;4 of these16 leaders t

23、hink BPO is a kind of IT solution or professional services.12 out of 100 N=2075 business are subscribing BPO services.3 of these 12 current users dont know they are using BPO services.Customer education is needed here!Potential is huge with 88% blank mindshare!We are targeting at enterprises larger

24、than ￥100 million revenue or 1000 employees.Government higher than municipal are included.We are including only horizontal BPOs into this survey. Source: IDC 2010, China BPO Market Study14Cost DrivenValue DrivenLarge SOEs (esp. in banking, energy and utility industries) tend to outsource non critica

25、l business process to lower cost and avoid constraints on headcount. Cost driven outsourcing always start from transaction outsourcing. Clients seek for high-level management skill, or efficiency they cannot access. These cases are generally started from business consulting or SI projects. Initiativ

26、es to BPO AdoptionRelated Service OfferingHROCard processingCall CentersOther Vertical BPOsBIProcurementAsset ManagementBPRCompliance DrivenClients outsource businesses for local policy compliance and transparency need.Compliance driven F&A needs largely from POEs seeking for IPO; Compliance-driven

27、HRO are generally happened on MNCs. F&AHROBPO效力市場(chǎng)發(fā)現(xiàn)市場(chǎng)需求驅(qū)動(dòng)力Source: IDC 2010, China BPO Market Study15BPO效力市場(chǎng)戰(zhàn)略Source: IDC 2010, China BPO Market StudyHighLowEntry barrierHighLowExtent of CompetitionBlue seaFew qualified vendorsValue-added service neededGetting crowdedPrice competition emerged.HROTran

28、sactionProcessing/Customer Care F&ABIProcurementSCMEnd-users not yet recognized value for this service.China BPO market is ready, and rival is not fierce currently. Market players even cannot find competitors.High industry expertise neededClients focus more on effect than expense when adopting.16議程I

29、DC 2021年研討成果1總結(jié)：中國(guó)效力市場(chǎng)11年看點(diǎn)及研討規(guī)劃22021年重點(diǎn)研討方向IDC規(guī)范產(chǎn)品17ServicesTypeAsia/Pacific Semiannual Consulting and Systems Integration Services Tracker (China Portion)Tracker-PivotAsia/Pacific Semiannual Outsourcing Tracker (China Portion)Asia/Pacific Semiannual Technology Product Services Tracker (China Porti

30、on)Asia/Pacific Semiannual IT Services Tracker (China Portion)ServicesTypeChina IT Services 2011-2015 Forecast and AnalysisMarket AnalysisChina Data Center 2011-2015 Forecast and AnalysisMarket AnalysisChina Contact Center Outsourcing Services Market 2011-2015 Forecast and Analysis Market AnalysisChina-Based Off-Shore Software Development Market 2011-2015 Forecast and AnalysisMarket AnalysisChina Offshore IT Services and BPO 2011-2015 Forecast and Analysis Market AnalysisChina College Students Career Enhancement Servi