"CATEGORIES&QUESTIONS:

分類和提問","EVIDENCEREQUIRED

必要的證據(jù)","LOOKFOR

期望",nothingexistsornoevidence,someevidenceexists,processdocumented&evidenceofuseexists,"innovative,exceptionalperformance",OBSERVATIONS

"1.NewProcess,TechnologyorCapacity新過程、技術(shù)和能力",,,,,,,

Doesthesupplierhavetoaddnewtoolsorequipmenttomaketheproduct?(Obtaincopyofequipmentlist)供應(yīng)商是否非要增加新的工裝和設(shè)備來滿足生產(chǎn)（獲得設(shè)備清單復(fù)印件）,,,,,,,

HowmanyshiftsdoestheSuppliercurrentlyoperate?Whatistheiravailablecapacityforthistypeofproduct?供應(yīng)商當(dāng)前采取幾班制？目前這種產(chǎn)品的有效生產(chǎn)能力如何？,,,,,,,

"Doestheproductrequireanynewtechnologytothesupplier?Ifyes,whatnewtechnologyandisthenewtechnologynewtotheautomotiveindustry?

對于供應(yīng)商來說此產(chǎn)品屬于新技術(shù)嗎？如果是，此新技術(shù)屬于哪方面？對于汽車行業(yè)也屬于新技術(shù)嗎？",,,,,,,

"DoesSupplierhavedefinedPreventiveMaintenanceresponsibilities(maintenance,operator,other)?DoesSupplierkeepaccurateandvisiblemaintenancehistoriesonallequipment/tools?

供應(yīng)商已經(jīng)定義預(yù)防性維護(hù)的職責(zé)（維護(hù)人員、操作工、其他）嗎？供應(yīng)商是否保存了當(dāng)前所有設(shè)備/工裝的維修記錄？","Documentation,Visualdisplays

文件化、展示","Operatorinstruction,

set-up/shutdownprocedures,PMRecordsontheequipment

操作指導(dǎo)書、設(shè)備啟動/關(guān)機(jī)驗(yàn)證、預(yù)防性維護(hù)記錄",,,,,

"DoesSuppliermonitorunscheduleddowntimeandtakepermanentcorrectiveaction?Whatistheconditionofcurrentequipmentandtools?

供應(yīng)商監(jiān)控非計(jì)劃停機(jī)時間并采取永久性糾正措施嗎？目前的設(shè)備和工裝的狀況如何？","Uptimedata

時間計(jì)劃表","Goals目標(biāo)

Actionplans糾正計(jì)劃",,,,,

"HastheSupplier'smaintenanceevolvedfrompreventivetoplannedandpredictive?

(HowdoesSupplierusecurrentdatatochangePMplans?)供應(yīng)商的維修計(jì)劃能夠體現(xiàn)從預(yù)防性向預(yù)見性轉(zhuǎn)變嗎？（供應(yīng)商是如何利用當(dāng)前的數(shù)據(jù)來制定預(yù)防/預(yù)測性維護(hù)計(jì)劃的？）","Documentation

文件化","Controlmonitorsonequipment,Statisticalanalysisondowntime.

對設(shè)備監(jiān)控、停機(jī)時間的分析",,,,,

2.SupplyingLocation供應(yīng)場所,,,,,,,

"IsthesuppliernewtoArvinMeritor?

對于美馳來說，供應(yīng)商是新的嗎？",,,,,,,

"IsthesupplierlocationnewtoArvinMeritorornewtotheparticularArvinMeritordivision?

供應(yīng)商的現(xiàn)場對于美馳是新的嗎？或者對于美馳的個別獨(dú)立場所是新的嗎？",,,,,,,

"Isthesupplierlocationnewtotheregionorautomotiveindustry?WhatindustrydoestheSuppliercurrentlysupply?

供應(yīng)商現(xiàn)場對于特定區(qū)域或汽車行業(yè)是新的？當(dāng)前供應(yīng)商為什么行業(yè)供貨/服務(wù)？",,,,,,,

"IsthesupplierISO9001,ISO/TS16949orQS9000ceritified?Ifyes,towhichstandardandversion,whoistheirregistrar,certificatenumberandwhenweretheycertified?Ifyes,whatwerethefindingfromtheirlastaudit?Didtheytakeeffectivecorrectiveaction?(Obtaincopyofcertificate)供應(yīng)商獲得ISO9001：2000、ISO/TS16949：2002或QS9000認(rèn)證嗎？如果是，使用那個標(biāo)準(zhǔn)和版本，那家機(jī)構(gòu)認(rèn)證、證書編號和什么時間獲得的？最近一次審核發(fā)現(xiàn)了什么問題？是否采取了有效的糾正與預(yù)防措施？（獲得證書復(fù)印件）",,,,,,,

3.ARMSupplierSupport阿文美馳供應(yīng)商支持,,,,,,,

"IsthereArvinMeritorSupplierDevelopmentand/orProcurementrepresentativesintheregion?

獲得阿文美馳的供應(yīng)商支持和/或等同領(lǐng)域的供應(yīng)商支持嗎？",,,,,,,

WhatArvinMeritorsupportisinthesamecountry?SameRegion?Whereistheclosestsupportlocated?阿文美馳的支持是在同一國家還是同一區(qū)域？最近的支持場所在哪里？,,,,,,,

IsthereanArvinMeritorfacility/plantinthesameregion?在同一區(qū)域有阿文美馳的工廠嗎？,,,,,,,

4.Facilities基礎(chǔ)設(shè)施,,,,,,,

Isthisaneworexistingsupplierfacility?供應(yīng)商是有新的還是現(xiàn)有的廠房？,,,,,,,

DoesnewArvinMeritorbusinessrequirethesuppliertosignificantlyrearrangetheshopfloor?美馳新的業(yè)務(wù)是否要求供應(yīng)商重新調(diào)整生產(chǎn)線布置？,,,,,,,

"WouldnewArvinMeritorbusinessrequirethesuppliertoaddadditionalbuildingspace?Ifso,istheresufficienttimetodoso?美馳新的業(yè)務(wù)是否要求供應(yīng)商增加額外的生產(chǎn)廠房或空間？如果是，是否有充足的時間來完成？",,,,,,,

"Whatistheconditionoftheexistingfacility(structure,space,lighting,cleanliness)?Isitwellmaintained?Anymajorconcerns?現(xiàn)有廠房的狀況如何(布置、空間、照明、清潔衛(wèi)生）？是否得到很好地維護(hù)？是否有大的問題？",,,,,,,

5.ProductDesignResponsibility&Experience產(chǎn)品設(shè)計(jì)職責(zé)和經(jīng)驗(yàn),,,,,,,

Whowouldberesponsibleforthedesignoftheproduct?什么人負(fù)責(zé)產(chǎn)品的設(shè)計(jì)職責(zé)？,,,,,,,

"Doesthesupplierhaveaproductdesigndepartment?Ifyes,howmanyyearsofproductdesignexperienceintheapplicableproductdothedesignengineershave?Howmanyyearsofgeneraldesignexperiencedotheyhave?供應(yīng)商有產(chǎn)品設(shè)計(jì)部門嗎？如果是，負(fù)責(zé)此產(chǎn)品的設(shè)計(jì)工程師有多少年相關(guān)產(chǎn)品的設(shè)計(jì)經(jīng)驗(yàn)？總體來說有多少年的設(shè)計(jì)經(jīng)驗(yàn)？",,,,,,,

Howmanyproductdesignengineersdoesthesupplierhave?Whatistheturnoverrateofdesignengineersatthesupplier?供應(yīng)商有多少產(chǎn)品設(shè)計(jì)工程師？在供應(yīng)商處的設(shè)計(jì)工程師的人員流動率如何？,,,,,,,

6.ProductDesignStability&Capability產(chǎn)品設(shè)計(jì)的穩(wěn)定性和能力,,,,,,,

"Isthisacarryoverornewdesigntechnology?Ifcarryover,aretheiranycurrentwarrantyissueswiththisproduct?Ifyes,whatarethey?有一個以往的或新的設(shè)計(jì)技術(shù)嗎？如果是以往的，這種產(chǎn)品當(dāng)前的擔(dān)保問題如何？如果有，它們是什么擔(dān)保？",,,,,,,

"Isthisdesigngoingintoasignificantlydifferentapplication?Ifyes,hasanytestingbeendoneforthisapplicationandwhatdoesitshow?該新技術(shù)設(shè)計(jì)是否將會有明顯的其它的應(yīng)用？如果是，針對該新的設(shè)計(jì)（功能）應(yīng)用，有無試驗(yàn)要求，該試驗(yàn)?zāi)茏C明社么?",,,,,,,

"Istheproductdesignonschedule?

產(chǎn)品設(shè)計(jì)按照時間計(jì)劃進(jìn)行嗎？",,,,,,,

HastheproductdesignbeenDVtestedbefore?Wasthereanydesignconcerns?Didthedesignpassallrequiredtesting?產(chǎn)品設(shè)計(jì)經(jīng)過開發(fā)驗(yàn)證的測試嗎？有什么設(shè)計(jì)問題嗎？設(shè)計(jì)通過了所有測試要求嗎？,,,,,,,

7.HistoricalProblems歷史問題,,,,,,,

"Doesthesuppliertrackcustomercomplaints,deliveryand/orcustomerPPM?Whatisthepastyear'shistoryforthesemetrics?Doeshistoryshowrepeatproblemswiththesamerootcause?Doeshistoryshowsignificantimprovementovertime?供應(yīng)商是否跟蹤客戶抱怨，發(fā)貨和客戶的PPM情況？過去有那些這方面指數(shù)的記錄嗎？歷史記錄是否有同樣的問題反復(fù)出現(xiàn)的情況？隨著時間的推移這些指數(shù)是否得到改進(jìn)？",,,,,,,

"Arepastproductproblemsminorormajor(effectfit,finish,performance)innature?在自然狀態(tài)，產(chǎn)品在以前發(fā)生最小或最大問題是什么？【影響安裝、成品（功能）和性能】",,,,,,,

"Hasthesuppliereverhadasafetycampaignontheirproductsinthelast5years?Ifso,whatwastheissue?在過去的5年中供應(yīng)商是否由于產(chǎn)品而發(fā)生的安全事故?如果是，是什么問題？",,,,,,,

ArePPAPsfromthissupplierapprovedthefirsttimetheyaresubmittedordotheyrequiremultiplesubmissions?供應(yīng)商提交的PPAP是一次性批準(zhǔn)還是要多次提交批準(zhǔn)？,,,,,,,

"Areproblemsanalyzedtodetermineifastructuredproblemsolvingteamapproachshouldbeused?(Ifno,whatapproachisusedtoaddresscustomerconcerns?)當(dāng)出現(xiàn)問題時，是組建跨功能小組使用統(tǒng)一的工具來解決問題嗎？（如果是，使用什么方法？）","Procedure

程序","FlowChart,8DTeamminutes,Customerhistoryofissues

流程圖、8D小組、客戶投訴",,,,,

Doesthesupplierhaveastructuredcorrectiveactionprocessandtrackingmethod?Aresimilarnon-conformanceissuesidentifiedandreactiondocumented?供應(yīng)商有一個系統(tǒng)化的糾正措施和跟蹤方法嗎？查看類似文件化的問題識別、分析和反應(yīng)計(jì)劃。,"ReferencetoaCorrectiveActionPlan

糾正措施計(jì)劃","8D's,5Why's,ReviewCustomerHistory

8D、5個為什么、客戶抱怨評估",,,,,

8.TimingConcerns時間問題,,,,,,,

"Istheprogramonschedule?Ifnot,howoffscheduleisitandwhatphaseistheprogramcurrentlyin?

項(xiàng)目按照時間計(jì)劃進(jìn)行的嗎？如果沒有，為什么推遲且現(xiàn)在處于什么階段？",,,,,,,

Hasthedesignbeenfrozen?設(shè)計(jì)被凍結(jié)了嗎？,,,,,,,

WilltheSupplierPPAPbesubmittedbeforethePVmaterialrequireddate?投產(chǎn)之前供應(yīng)商通過PPAP認(rèn)可嗎？,,,,,,,

Doesthisprogramrequireextremelyfastproductionaccelerations?此項(xiàng)目有高產(chǎn)量的速度能力要求嗎？,,,,,,,

Istheprogramonanextremelycondensedtimingplan?項(xiàng)目比計(jì)劃時間提前完成嗎？,,,,,,,

9.HighCustomerImpact高風(fēng)險的客戶影響,,,,,,,

"Doestheproducthaveanyappearance,fit,non-safetyperformance,orsafetyperformancerequirements?Ifyes,whichone(s)?產(chǎn)品是否屬于外觀、影響安裝和安全件？如果是，屬于什么？",,,,,,,

10.ComplexBusinessArrangement業(yè)務(wù)計(jì)劃,,,,,,,

"HowlonghastheSupplierbeeninexistence?Howlonghasthissupplier'sfacilitybeeninexistence?

供應(yīng)商已經(jīng)成立多久了？供應(yīng)商現(xiàn)在的工廠已經(jīng)成立多久了？",,,,,,,

Isthesupplierinthemiddleoforanticipatingarapidgrowthorexpansion?預(yù)計(jì)供應(yīng)商會迅速還是超速發(fā)展？,,,,,,,

Isthisapublicorprivatelyownedcompany?屬于集體還是私營企業(yè)？（企業(yè)性質(zhì)）,,,,,,,

"Isthisajointventure?Ifyes,howlonghasthepartnershipbeeninexistence?Isitstable?

是合資企業(yè)嗎？如果是，合資有多長時間了？還會繼續(xù)合作下去嗎？",,,,,,,

Howmanyyearsofexperiencedoesthesupplierhaveworkingwiththecountrytheywillbeshippingto?Doesthesupplierhavelocalimport/exportexperience?供應(yīng)商有多少年運(yùn)輸經(jīng)驗(yàn)？有進(jìn)/出口貿(mào)易的經(jīng)驗(yàn)嗎？,,,,,,,

11.ProgramManagement項(xiàng)目管理,,,,,,,

"Isthereevidenceofcrossfunctionalteaminformation(i.e.howareindividualsselectedtoparticipateintheteam,howisthesizeofteamdetermined)?有證據(jù)顯示項(xiàng)目由跨功能小組管理嗎？選擇小組成員的依據(jù)是什么？小組成員的多少確定依據(jù)是什么？","Criteriaprocedure,Teammembers(includingpeople&criteria)

標(biāo)準(zhǔn)程序、小組成員（包括人員和標(biāo)準(zhǔn)）","Documentationandevidencetosupportinvolvement

文件化和支撐性的證據(jù)",,,,,

Aretimingplanssubmittedwiththereleaseofeachnewproductindicatingmilestonesandcriticalevents?每一個新的產(chǎn)品都有時間里程碑和各階段的主要工作嗎？（APQP里程碑）,"Timingplan

時間計(jì)劃","Documentation

書面化",,,,,

DoesthesuppliersupportandattendC2C(ConcepttoCustomer)initiatives?Arerolesandresponsibilitiesdefinedwithcross-functionalinvolvement?供應(yīng)商是主動參加或主持C2C過程嗎？在跨功能小組中描述了角色和職責(zé)了嗎？,"APQPorC2CDocumentation,Teammembershiproster

APQP或C2C、小組成員名單","Meetingminutesincludingteammembersandsitemanagement,projecttrackingmetrics,SupplierResourcePlan

會議記錄，包括小組成員和現(xiàn)場管理、項(xiàng)目跟蹤、供應(yīng)商資源策劃",,,,,

IsthereaProgramManagerthatleadstheAPQP(setmeetings/planagenda)?Isthereacontractreviewprogramwithmanagementspecificallyidentifyingcapacityshortfallortechnicalinadequacies?APQP過程中確定了項(xiàng)目經(jīng)理嗎？（組織會議和安排計(jì)劃）由指定的管理層參加合同評審來識別能力和技術(shù)不足問題嗎？（小組可行性分析）,"Procedure

程序","Documentation,Internallaunchreviewsthatincludethemanagementteam?Launchcontainment/protectionplanstoIDorcorrectproblems?",,,,,

"Isthereaclearlydefinedsupplierdevelopmentprogramwithtargetsforquality,deliveryandcostimprovements?項(xiàng)目開發(fā)時供應(yīng)商明確定義了質(zhì)量、交付目標(biāo)和節(jié)約成本的計(jì)劃嗎？","Procedure,documentation

程序、書面化","DevelopmentPlan,writtendocuments",,,,,

"Isitalivingdocument?IsthedetectionmethodonthePFMEAidentifiedaspreventionversusdetectionwiththefocusonprevention(error-proofing)?

PFMEA是一個動態(tài)文件嗎？識別出對實(shí)效模式的檢測方法嗎？有證據(jù)顯示使用預(yù)防性方法代替探測性嗎？如：防錯方法的使用",UpdatedduetoarecentQPR,"Recentrevisiondate,Changehistory,Error-proofingexamples",,,,,

"Whenthesameconcernaffectsseveralsimilarpartsorprocesses,aretheyallupdated?當(dāng)一個產(chǎn)品或過程發(fā)生問題，如果在類似的產(chǎn)品或過程也有可能發(fā)生時，所有FMEA都更改嗎？",UpdatedPFMEAfromasimilarpartorprocess,"Similarpartsorprocesses,pastconcernsonrecentQPR's",,,,,

Haveallknowncustomerconcernsbeenidentifiedtofacilitatetheselectionofspecialproduct/processcharacteristics?所有客戶的問題都已經(jīng)識別出來嗎？目的在于確定產(chǎn)品和過程的特性。,"JDPower,QPR,PFMEA,1stTimeQUALITY,LessonsLearned","NewitemsinthePFMEAbasedoncustomerconcerns;ifneeded,evidenceofcustomerapproval",,,,,

Areallspecialproduct/processcharacteristicsincludedinthecontrolplan?所有的特殊特性（產(chǎn)品/過程）都在控制計(jì)劃中得到控制嗎？,Significantcharacteristics,"DFMEA,andPFMEA",,,,,

Containallstepsoftheprocessincludinginspectionandgauging?控制計(jì)劃中的所有工序是否識別出檢測方法和使用工具？,Documentationvs.Floor,"OrderofProcess,specificlabeling&packagingsteps?IDtruestart&stoppoints?",,,,,

WasthePFMEAusedtopreparethecontrolplan?控制計(jì)劃參考PFMEA制定的嗎？,WhatarethelinksbetweentheFMEA'sandPCP,CorrelationbetweenPFMEAandPCP,,,,,

"Doesthecontrolplanaddressincomingmaterial/componentsthroughprocessing/assembly,rework,andpackaging/shipping控制計(jì)劃包含零件入庫件檢/過程/安裝檢查、返工、成品、包裝和發(fā)貨嗎？","ReceivingInspection,

ProcessControls,

PackagingRequirements,andrework","CorrelationbetweenPFMEA,PCP,andPFD",,,,,

DoesatrainingscheduleexistandisthereaTrainingChampion?有培訓(xùn)計(jì)劃和培訓(xùn)負(fù)責(zé)人嗎？,"Policies,procedures","TrainingSchedule,Plan&records,Trainerrecordsandtrainerqualifications",,,,,

12.ProcessCapability過程能力,,,,,,,

"Istherestationbystationobjectiveevidenceofprocesscapability?

有證據(jù)顯示生產(chǎn)過程的過程能力在不斷提高嗎？","Actualcapability,machinemalfunctionratesand/orfirstpassyielddata","PChart,CapabilityStudies,X&RChartsforsuppliermachinesthatcouldpotentiallymakeourpartsandaremakingpartsthatrequiresimilartolerances",,,,,

13.ProcessExperienceandControls過程檢查和控制,,,,,,,AUDITWORKSHEET

Arekeycharacteristicsidentifiedandunderstoodthroughouttheprocess?在所有的過程中，關(guān)鍵特性都被識別和被員工所理解嗎？,Documentation,"PFMEA,XBar-RCharts,AsktheOperators",,,,,

"DoesthesuppliermakesimilarpartsormakepartstosimilartolerancestowhatARMwillneed?Ifyes,whatistheircapabilitytothosetolerances?Also,whatisthetightesttolerancetheyarecapableofmaking?供應(yīng)商制造與阿文美馳類似的產(chǎn)品和類似公差的產(chǎn)品嗎？如果是，過程能力如何？他們所有過程的最小過程的能力如何？",Data,"Cpkdata,includingtolerancesused",,,,,

"Aredefinedandseparatecontainersavailableforgood,rework,&scrapproduct?過程中對合格品、返工和報(bào)廢品有專用的箱子隔離嗎？","ControlPlan,Visualdisplay","Containersanddispositiondocuments,WorkInstructions",,,,,

Doesthesupplierfollowanddocumentcriteriafromawelldefinedsamplingplan?供應(yīng)商在抽樣計(jì)劃中跟蹤和文件化接收標(biāo)準(zhǔn)嗎？,"ControlPlan,Procedures,CustomerBuy-Off","Activedocuments,Dispositiondocuments,CustomerConcurrence",,,,,

HowareEngineeringchangesmanagedforexistingproduct?對現(xiàn)有產(chǎn)品的工程更改是如何控制的？,Procedures,AQPdocumentation,,,,,

Areoperatorsfollowingthecontrolplan/workinstructionincludingreationplanstonon-conformances?操作工嚴(yán)格按照控制計(jì)劃或作業(yè)指導(dǎo)書中規(guī)定的不合格品的反應(yīng)計(jì)劃嗎？,"ControlPlan,WorkInstructionswithoperatorReactionPlanfornon-conformances","OperatorsfollowingControlPlan,WorkInstructionsandReactionPlansfornon-conformances",,,,,

DoestheSupplierhaveadocumentedreactionplanforwhenanon-conformanceisfound?當(dāng)不合格品發(fā)生時，供應(yīng)商有文件化的反應(yīng)計(jì)劃嗎？,DocumentedPlan,"Documentedplanrevisiondate,flooraudit",,,,,

DoestheplanprovideforcommunicationtotheCustomerandSupplierManagement?客戶與供應(yīng)商之間有明確的的溝通方式嗎？,DocumentedPlan,"Customercontactlist,Buyer,SQE,andReleaseEngr.,Internalcontactlist",,,,,

DoestheReactionPlanprovideforcontainment/returnofsuspectpartsormaterial?為可疑產(chǎn)品或零件提供了圍堵/退回的反應(yīng)計(jì)劃嗎？,DocumentedPlan,ContainmentatSupplier;Partsintransit?,,,,,

"Doesthesupplierhaveproductandprocesstraceability?Ifso,isitbasedonserialnumbersonparts,lotnumbersoncontainersormanufacturingdatecodesonpartsorcontainers,etc?Also,isthesystempaperbasedorisinformationretainedinacomputersystem?Canpartsbetracedinbothdirections(canseepartserialorbatchnumberonpartandtracebacktoprocessingdata,aswellascanidentifywhereotherpartswereshippedthatweremanufacturedundersimilarconditionsorwithsamebatchesofmaterials)供應(yīng)商有產(chǎn)品和過程的追溯嗎？如果有，是基于產(chǎn)品上的編號、包裝的批號還是產(chǎn)品或包裝上的日期？追溯性使用硬拷貝還是軟拷貝保存？產(chǎn)品可以直接追溯到嗎？（可以看到連續(xù)的還是批次編號和生產(chǎn)日期，產(chǎn)品能夠雙向追溯嗎（看到產(chǎn)品的批號和序列號能追溯到過程參數(shù)，同時能識別其它在類似條件下生產(chǎn)或以同一材料批號生產(chǎn)的零件被發(fā)運(yùn)的地點(diǎn)）",Traceability,"Shipdates,routing,

Part/boxidentification,howprocessdataislinkedtopart/boxidentification",,,,,

Issuspectmaterialproperlyidentifiedateachprocess?Howisthematerialsegregated?在每一過程中，有疑問的材料是否做了適當(dāng)?shù)臉?biāo)識？這些材料是如何隔離的？,"VisualControlsforSuspectAreas,TagsorLabelingforComponents","Quarantineofsuspectmaterials,Non-conformanceidentificationsystem,Documenton-linesegregationandreworkandoff-linesegregation/rework",,,,,

Isdatacollectedwhereerrorsweremadeandwheredefectswerefound?是否收集了誤差產(chǎn)生點(diǎn)和不合格品發(fā)現(xiàn)點(diǎn)的數(shù)據(jù)？,ProductionReportsidentifyingerrorsanddefects,Productionparetoreportsidentifyingthroughputanddefectsbyprocess,,,,,

AreError-proofingdeviceswelldefinedforpurpose/intent?防錯設(shè)備真正起到了防錯的目的嗎？,Devices,"PFMEA'S,QPR's,Goals,LessonsLearned",,,,,

Doesthemachinelogicpreventnon-conformingpartsfromreachingfurtheroperations?機(jī)器能阻止不合格品流入下道工序？,"Visual

TestSystem(G/NG)","FailedParts,

1stTimeQUALITY",,,,,

Isproductionstoppedwhenaqualityproblemhasbeenidentified?當(dāng)出現(xiàn)質(zhì)量問題時誰有權(quán)可以停止生產(chǎn)？,Examples,"Procedures,

ProductionRecords,

TalkToOperators",,,,,

"Ensureprovisionshavebeenmadetoidentifyandinspectreworkedproductsbeforebeingused?

確保返工的產(chǎn)品有明確的標(biāo)識并且在應(yīng)用之前得到充分的檢測嗎？",Documentationvs.Floor,InspectedRework,,,,,

Dorepair/reworkpartsreturnthruthenormalproductioncontrols?返工、返修的產(chǎn)品和正常產(chǎn)品一樣控制嗎？,"Procedurestatingpointofreturnintotheproductionforrepair/rework,identificationmethod","Flowofrepairandreworkintheproductionsystem,Identificationofparts",,,,,

Arerepair/reworkinstructionsavailableandeasilyunderstood?返工/返修指導(dǎo)書易于得到和易于理解嗎？,Instructions,"Howrepairsareperformed,Couldyouperformthetaskperinstructions",,,,,

Isscrapquarantinedandpreventedfromreturningtotheproductionsystem?報(bào)廢件得到隔離并且防止報(bào)廢件流入正常生產(chǎn)線嗎？,ScrapControlPlan,"Howarepartshandledperplan,reviewidentificationmethod",,,,,

Dostart/stopinstructionstellhowtoshutequipmentdown?指導(dǎo)書中明確規(guī)定如何開關(guān)設(shè)備嗎？,Instructions,Operator'sabilitytoshutdownequipment,,,,,

Doinstructionsforrunningtheprocessexist(operatorinstructions)?操作指導(dǎo)書是指導(dǎo)過程的連續(xù)運(yùn)轉(zhuǎn)嗎？,Visual,"Documentation,instructionsclearlyvisibletooperator?WIwithsafety&qualityindicators",,,,,

"Arevisualaidsorboundarysamplesrequired,andifso,aretheyavailabletotheoperator?

目視圖片或邊界樣品被要求嗎？如果是，操作員可以方便地得到嗎？",Visual,Documentation,,,,,

Doinstructionsforset-up/changeoverexist?Dotheyidentifywhoisauthorizedtodowhat?Aretheyreadilyavailableandbeingfollowed?有設(shè)備啟動驗(yàn)證/換線指導(dǎo)書嗎？定義出誰做，做什么嗎？確實(shí)按照要求做的嗎？（查看記錄）,"Procedure,Visual,Toolsneeded,locationoftools,timingforchangeover","Documentationandvisualcontrols,Operator/Job-setterknowledge,CheckSheet",,,,,

Isset-upinspection/verificationidentified?識別出首件檢查/驗(yàn)證嗎？（驗(yàn)證內(nèi)容）,"Recordofset-up,Visual","Documentation,1stPiece",,,,,

14.MetrologyandTestLabs計(jì)量和測試室,,,,,,,

"Aredocumentedproceduresestablishedtocontrol,calibrate,andmaintaininspection,measuring,andtestequipment(includingtestsoftware)thatisusedtodemonstratetheconformanceoftheproducttospecifiedrequirements?有文件化的程序來如何控制、校準(zhǔn)和保養(yǎng)檢驗(yàn)、測量和試驗(yàn)設(shè)備（包括測試軟件）嗎？有證據(jù)顯示滿足產(chǎn)品特性的要求嗎？","Documentation

PPAP","Procedure,Documentation,ReviewGageR&Rstudies,Complete&up-to-date?",,,,,

"Isallinspectionandtestequipmentthatcanaffectproductqualityidentified,calibrated,andadjustedatprescribedintervalsagainstcertifiedequipmenthavingaknownvalidrelationshiptointernationallyornationallyrecognizedstandards?所有影響產(chǎn)品質(zhì)量的檢測和測試設(shè)備是否定期進(jìn)行調(diào)整，校準(zhǔn)和標(biāo)識，而校準(zhǔn)設(shè)備是否能追溯到公認(rèn)的國際和國內(nèi)標(biāo)準(zhǔn)？","Procedures

Documentation",Traceabilitytorecognizedstandards;Isalabscopeavailable?,,,,,

"Isinspection,measuring,andtestequipmentidentifiedwithasuitableindicatororapprovedidentificationrecordtoshowcalibrationstatus?Arecalibrationrecordsmaintainedforinspection,measuringandtestequipment?檢驗(yàn)，測量和試驗(yàn)設(shè)備是否有相應(yīng)的校驗(yàn)數(shù)據(jù)或校驗(yàn)證書來說明校驗(yàn)狀態(tài)？是否有校驗(yàn)記錄臺帳？",Calibrationlabelonequipment;Procedures,Labelonequipmentwithnextcalibrationduedate,,,,,

"Doesthesupplierhaveafullmetrologylab(CMM,capableofperformingowncalibrationofshopinspectionequipment,temperaturecontrolled)?供應(yīng)商有一個專用計(jì)量室？（三座標(biāo)、測試設(shè)備、溫度控制器是自己校準(zhǔn)嗎？）",MetrologyLab,,,,,,

"Isthesuppliercapableofperformingallinspectionsin-house?Ifnot,doesthesuppliercontractinspectionstoanoutsidecompanyandwhatrequiredinspectionsaretheynotcapableofperformingin-house?供應(yīng)商內(nèi)部可以對所有檢測項(xiàng)目進(jìn)行檢測嗎？如果不能，他們是委外檢測嗎？哪些項(xiàng)目不能內(nèi)部檢測？",ListofInspectionEquipment,,,,,,

"Doesthesupplierhaveatestlab?Isthesuppliercapableofperformingallrequiredtests?Ifnot,doesthesuppliercontracttesingtoanoutsidecompanyandwhatrequiredtestingaretheynotcapableofperformingin-house?供應(yīng)商有測試室嗎？供應(yīng)商能滿足測試的要求嗎？如果沒有，他們是委外測試嗎？哪些項(xiàng)目不能內(nèi)部測試？",ListofTestEquipment,,,,,,

15.ContinuousImprovement持續(xù)改進(jìn),,,,,,,

Is5-Sforworkplaceorganizationused?Arelocationswelldefinedandproperlyidentifiedintheworkplace?Isthereadequatelightinginplaceforoperators/inspectors?使用5S進(jìn)行工作現(xiàn)場管理嗎？工作現(xiàn)場定義和適當(dāng)?shù)貜堎N標(biāo)識（目視管理）？照明是否充足？,"Visual,Policystatement","Welldefinedcritical&non-criticalareas,Shopfloorevidence&before/afterdata,ColorCodePlan",,,,,

Isthereevidenceofprogramsforemployeestobeinvolvedincontinuousimprovementactivitiesandtrainedincontinuousimprovementtools?有證據(jù)顯示對員工參與持續(xù)改進(jìn)和持續(xù)改進(jìn)工具的培訓(xùn)？,Documentation,"EImeetingminutes,evidenceofKeycross-functionalbusinessprocessesmappedandimprovementsdocumented",,,,,

Isthereacopyofthefactorysafetyrecordvisibleintheworkplacearea?現(xiàn)場張貼了工廠的安全記錄嗎？如“安全生產(chǎn)天”,Documentation,VisibilityofChartsorGraphsintheworkareas,,,,,

IsthereanActionPlansupportingtargetsforcontinuousimprovement?有相關(guān)的措施計(jì)劃來支持達(dá)到持續(xù)改進(jìn)的目標(biāo)嗎？,Documentationontheshopfloor,ActionPlanmetrics,,,,,

"Doesthesupplierhavedisplayboardswithinternalandexternalkeyindicatorsconsistentwithrequirements?Ifso,whoupdatesthisinformationandhowoften?對關(guān)鍵內(nèi)部和外部指標(biāo)的執(zhí)行情況進(jìn)行張貼嗎？如果是，誰更新，多長時間更新一次？",Internal&ExternalDocumentation.,"Paretos,Histograms,5Phase,Operationscraprates,QPRinfo,Boardspostedinappropriateareas?",,,,,

"Arethemanagementpracticesandproceduresthatallowedtheproblemtooccurevaluatedandnecessarychangesmadetopreventthere-occurrenceofallsimilarproblems?-UpdatingFMEAifnecessary-Updatingprocessflowdiagram&controlplan-Identifyingopportunitiesforprocessimprovement

有證據(jù)顯示防止類似問題的再發(fā)生而采取的預(yù)防措施嗎？

－如：更新FMEA、流程圖和控制計(jì)劃，持續(xù)改進(jìn)的機(jī)會等",Beforeandafterdocumentation,"Shopfloordocumentationandresults,8DTeamminutes,trainingrecords,mistake-proofing",,,,,

Isthereaformalreportingproceduretodocumenttheteam'swork(report)andcommunicateittoalltheaffectedparties?有正式的文件化的報(bào)告嗎？并且溝通到其它人員嗎？,Documentation,"Updatestoplan,Questionthoseinvolved",,,,,

"DoesthesupplierparticipateinannualcostreductioneffortswiththeircustomersthroughcontinuousimprovementsinitiativeslikeAMPS,VSM,VCIP,e-Kanban,etc.供應(yīng)商是否參與客戶的年度成本降低努力，如通過參與AMPS,VSM,VCIP和e-Kanban等持續(xù)改進(jìn)活動？",Documentation,"Workshopparticipationtools,evidenceofreductionsonPO's,rebates,etc.",,,,,

Isoperationaldefinitionoftheproblem(what'swrongwithwhat?)developedandconfirmed(seekagreement)withcustomer?Istheproblemdescribedcompletely?問題（什么方面什么問題）的整改行動是否已確定，并得到客戶的確認(rèn)（追求一致性）？問題徹底的描述清楚了嗎？,Procedures,"Minutes,Data,Cause&EffectDiagram,etc.",,,,,

"Areappropriateprocess/performanceindicatorsselectedandtrackedtomonitortheeffectivenessofSTCA's(short-termcorrectiveaction)?Isthetrendoftheproblemmeasuredtodetermineiftheproblemhasbeenincreasing,decreasing,orremainingconstant?是否有適當(dāng)?shù)姆椒ɑ蛑笖?shù)用于跟蹤監(jiān)控短期改正行動的有效性？問題的發(fā)展趨勢是增長，降低還是維持現(xiàn)狀，是否得到監(jiān)控？",Procedure,"SupportingData,Minutesfrommonthlymeetings,etc.",,,,,

IstheeffectivenessofPermanentCorrectiveActionverified?ArevalidationtestsdevelopedandconductedtoensurethatPCAwillresolvetheproblemforthecustomerandnotcreateanyunwantedsideeffects?長期改正行動的有效性是否得到驗(yàn)證？是否有驗(yàn)證試驗(yàn)確保長期改正行動能解決客戶的問題而不產(chǎn)生任何負(fù)面影響？,Procedure,"Documentation,Ask5Why'stodeterminerootcause",,,,,

DoestheManagementpresenttheplantmetricstoallemployees?Aregoalsandobjectiveclearlydefined?管理層是否將公司的指數(shù)展示給所有的職員？這些指數(shù)是否清楚地顯現(xiàn)了目標(biāo)值和實(shí)際值？,Postedgoalsandobjectives,"Managementmetrics,Employeeknowledge",,,,,

DoesManagementdisplayandfollowuponactivitiesthatsupportempowermentofemployees?管理層是否開展保持員工積極性的激勵活動？,Procedure,Questionemployees,,,,,

Howdoesmanagementdisplaycustomercommunication?管理層是如何展示顧客信息的？,Procedure,Shopfloordocumentation,,,,,

"16.SpecialProcesses(HeatTreating,Welding,Plating/Coatings)特殊過程(熱處理/焊接/電鍍/鍍層)",,,,,,,

"Arecurrentcontrolsforspecialprocessesadequate?

對特殊過程也實(shí)行控制嗎？",,,,,,,

"Hasthesupplierhadanypastcustomercomplaintsorsafetycampaignsrelatedtospecialprocesses?

對于特殊過程，在過去有客戶投訴或發(fā)生安全事故嗎？",,,,,,,

"Listtypeandcapabilitiesofspecialprocesses(e.g.,inductionhardening,waterquench,etc.)特殊過程的類型和能力如何？（包括淬火等）",,,,,,,

"Arewelderscertifiedbyanindependentauthority?

焊接工獲得資格證書嗎？",,,,,,,

Whattypeoftrainingdoesthesuppliergivespecialprocessoperators?Dotheyhaverecordstoindicatetheoperatorsaretrainedproperlybeforetheyoperatetheprocessontheirown?以什么方式對特殊工種進(jìn)行培訓(xùn)？確保特殊工種在上崗之前獲得培訓(xùn)嗎？,,,,,,,

Howmanyyearsofexperiencedothemanufacturingengineershavewiththespecialprocesses?負(fù)責(zé)特殊過程的制造工程師要有多少年的工作經(jīng)驗(yàn)？,,,,,,,

Noteoperatorspecialprocessesyearsofexperienceand/orapplicablecertifications?特殊操作工的有多少年的經(jīng)驗(yàn)和/或適當(dāng)?shù)淖C書？,,,,,,,

17.SupplyBaseManagement供應(yīng)商管理,,,,,,,

Isthereadocumentedsupplierdevelopmentprocessorprogram?有文件化的供應(yīng)商開發(fā)過程或計(jì)劃嗎？,Documentedprocedure,"Supplierrankings,DevelopmentPlan",,,,,

DoallpurchasedpartshaveacompletedanduptodatePPAP?所有采購的產(chǎn)品都已經(jīng)獲得PPAP批準(zhǔn)嗎？,Documentedprocedure,"Examples,Trackingsystem",,,,,

Isthereaneffectivesystemtonotifysuppliersofissues?當(dāng)出現(xiàn)質(zhì)量問題時，有一個有效的系統(tǒng)通知供應(yīng)商嗎？,Documentedprocedure,QPR's(QualityProblemReport)issuedtosuppliers,,,,,

Doestopmanagementregularlyreviewsupplierperformance?最高管理層定期評估供應(yīng)商的質(zhì)量表現(xiàn)嗎？,StaffMeetingAgenda,"Charts,Graphs,meetingminutes",,,,,

18.Environmental,,,,,,,

"IsthesupplierISO14001certified?Ifyes,whoistheregistrar,certificatenumberandwhenwasitreceived?(Obtaincopyofcertificate)供應(yīng)商通過ISO14001認(rèn)證了嗎？如果是，哪家認(rèn)證、證書編號和什么時間通過的？",,,,,,,

Whatweretheauditfindingsfromtheirlastsurveillanceaudit?Didtheytakeeffectivecorrectiveaction?上次審核發(fā)現(xiàn)了什么問題？是否采取了有效的糾正與預(yù)防措施？,,,,,,,

"HasthesupplierstartedtoworktowardsISO14001certification?Ifyesbutnotyetcertified,dotheyhaveadocumentedplan?供應(yīng)商已經(jīng)啟動ISO14001認(rèn)證了嗎？如果沒有認(rèn)證，有書面的實(shí)施計(jì)劃嗎？",,,,,,,

"Doesthesupplierworkwithanyhazardousmaterials?Dotheyanticipateneedingtouseanyhazardousmaterialsinthemanufacturingorourproduct?供應(yīng)商使用什么有毒有害的原材料嗎？

供應(yīng)商預(yù)計(jì)會使用有毒有害地材料用在加工或我們地產(chǎn)品上嗎？",,,,,,,

19.MaterialsManagement材料管理,,,,,,,

Istheinventorymaterial(Rawmaterial/Finishgoods)storedinspecifiedlocations?庫存材料（原材料/成品）存儲在專用的場所嗎？,Documentationvs.Floor,PlantLayout,,,,,

Isthereaformalinventorymanagementsystemthatwouldincludeanactiveinventoryrecordverificationprogram?是否有正式的庫存管理系統(tǒng)？包括一個定期盤點(diǎn)的過程嗎？,"BarCoding,Scanning,Visualcontrol,Cyclecountrecords","Computergeneratedreports,Trackingmethods,Checkbufferorsafetystocklevels,Inventoryadjustments",,,,,traceability

Isthereacustomersupportpersonavailableandknowledgeableofaccount?是否有一個與客戶進(jìn)行信息(交貨）溝通的人？且此人對客戶產(chǎn)品應(yīng)非常熟悉。,"Pullsignals,Customerinformation",Customercommunication,,,,,

Doesabufferexistforanypartssentoutoftheplantforprocessing?Isthispartofthedocumentedprocessflow?待發(fā)貨的零件是否有倉庫，并有文件管理？,Documentationvs.Floor,PFDandPlantlayout,,,,,

"Isthereaformalmanagementaudittoreportcompliancetomaterialprocedure?Ifso,aretheresultsofthemanagementauditorCI(ContinuousImprovement)activitiespostedwithactionstocorrectdeficiencies?是否有正式的管理評審以匯報(bào)如何進(jìn)行物料管理的？如果有，管理評審的結(jié)果或持續(xù)改進(jìn)行動是否用于推動改進(jìn)不足之處？","Procedure,8D",Data,,,,,

"DoesthesupplierhaveaKanbansystem?Ifso,doesquantityproducedmatchwithquantitydrawn?

供應(yīng)商執(zhí)行“kanban”系統(tǒng)嗎？如果是，周轉(zhuǎn)的數(shù)量是多少？",Documentationvs.Floor,"Kanban(pullsystem)inprocess,lotsize",,,,,

Isthereaneffectiveidentificationandstatusofmaterialin-processprocedure?材料在存儲、應(yīng)用過程中得到有效的標(biāo)識和證明狀態(tài)嗎？（產(chǎn)品標(biāo)識）,"Proc