UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用語(yǔ)Part2TicketAffairs

票務(wù)事務(wù)Part3ServiceInTheConcourse站廳服務(wù)Part4ServiceInthePlatform站臺(tái)服務(wù)Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事務(wù)處理

Task1.2Greetingandintroduce

問(wèn)候和介紹Part1StationReceptionEnglish接待用語(yǔ)Dialogues1IntroductionNotes:PreferstoPassengerSreferstoStationStaff.P代表乘客S代表車站工作人員S:IsthisyourfirsttimevisitingGZ?

你這是第一次來(lái)廣州嗎？P:Yes.Isiteasytogetaround?

是啊，附近交通方便嗎？S:Ithinkso.Youcangetanywherebymetroorbybus.Itisconvenient.

你可以乘地鐵或者公交，都挺方便的。P:It’sreallygreatthatwe’vegotametrosystem.GZistoocrowded.

有地鐵真是太好了，廣州人太多了。S:Yes,it’salotfasterthantakingthebus.

是的，地鐵比公交車快多了。Dialogue2IntroductionS:Hello,I’mChen,anemployeeofGZMetroLine3.Nicetomeetyou！您好，我是陳，是廣州地鐵三號(hào)線的員工。很高興認(rèn)識(shí)您！P:Hello,MynameisTom.Nicetomeetyou,too.

你好，我叫湯姆，很高興認(rèn)識(shí)您！S:Whereareyoufrom?你來(lái)自哪里？P:I’mfromtheUSA.我來(lái)自美國(guó)。S:WelcometoGZ.歡迎來(lái)到廣州！P:Thankyou.It’sgreattobehere.謝謝，能到這兒太好了。S:HaveyoueverbeentoGZbefore?之前來(lái)過(guò)廣州嗎？P:Yes,Ihave./No,Ihaven’t.IamgoingtoseetheAsianeventsthistime.有/沒(méi)有,我這次是來(lái)看亞運(yùn)會(huì)比賽的。S:Hopeyouenjoyyourstayhere!祝您在廣州玩得愉快！P:Thankyou！謝謝！Completethefollowingminitalks:

（完成下列小對(duì)話）1）A:Goodmorning.2）A:Howdoyoudo?3）A:Pleasetomeetyou.4）A:Iwishyouapleasantjourney.5）A:Thankyou.6）A:You’vedoneusaverygoodservice.7）A:I’msorryI’mlate.8）A:Sorrytohavekeptyouwaiting.9）A:Givemeabottleofbeer，please.10）A:Welcometoourtrain.B:Goodmorning.B:Howdoyoudo?B:Pleasetomeetyou，too.B:Thankyou.B:Notatall.B:It’sverykindofyoutosayso.B:That’sallright.B:Itdoesn’tmatter.B:OK.B:Gladtotakeyourtrain.Trytodiscuss

Howtogreetpeopleandmakeintroduction?1.Findingoutsomeone’snameExcuseme，areyou/isyourname…….?2.IntroducingyourselfHello,I‘m/mynameisJack.3.IntroducingotherpeopleThisis/I’dliketointroduceMrBrown.4.GivingoutinformationaboutotherpeopleSheisfromBeijingSubway.SheworksintheBeijingSubway.5.GreetingandrespondtogreetHowareyou?Fine,thanks./Nottoobad，thankyou.Nicetoseeyou.Nicetoseeyou,too.Trytodiscuss

Howtogreetpeopleandmakeintroduction?Exercise:Situation1

SupposeMrWangisfromHongKong.Heismeetingyouforthefirsttime.Howdoyouintroduceyourselftohim?Whatwillyoudoindifferentoccasions?ExerciseSituation