2025年商務英語會話試題及答案姓名：____________________

一、多項選擇題（每題2分，共20題）

1.Whichofthefollowingisanappropriatewaytostartabusinessconversation?

A.Hello,howareyou?

B.Goodmorning,Ihaveaquestionaboutyourproduct.

C.Excuseme,mayIhaveyourattention,please?

D.I'msorrytointerrupt,butIneedtospeaktoyourmanager.

2.Whenintroducingyourselfinabusinesscontext,whichofthefollowingismostappropriate?

A.MynameisJohnSmith,IworkforABCCompany.

B.I'mJohn,fromABCCompany.

C.Hello,mynameisJohn,I'mfromABCCompany.

D.I'mJohnSmith,andI'mheretodiscussourpartnership.

3.Whichofthefollowingphrasesisusedtoshowenthusiasminabusinessconversation?

A.That'snotaproblem.

B.That'sinteresting.

C.I'mnotsureaboutthat.

D.I'mafraidthat'snotpossible.

4.Whatisthecorrectwaytoasksomeonetorepeatwhattheyhavejustsaid?

A.Couldyoupleasesaythatagain?

B.Canyourepeatthat,please?

C.Ididn'tcatchthat,couldyousayitagain?

D.Iapologize,butIneedyoutorepeatthat.

5.Whichofthefollowingphrasesisusedtoexpressagreementinabusinessconversation?

A.Icompletelydisagreewiththat.

B.I'mnotsureifIagreewiththat.

C.That'sagreatpoint.

D.Ithinkyou'rewrongaboutthat.

6.Whenrespondingtoacompliment,whichofthefollowingismostappropriate?

A.Thankyou,Iappreciatethat.

B.I'msorry,Idon'tdeservethat.

C.That'snothing,I'mjustdoingmyjob.

D.I'mgladyouthinkso.

7.Whichofthefollowingphrasesisusedtoapologizeinabusinessconversation?

A.Iapologizefortheinconvenience.

B.I'msorry,butthat'snotpossible.

C.I'mafraidthat'snotmyfault.

D.I'msorry,butIhavetodisagree.

8.Whenofferinghelp,whichofthefollowingismostappropriate?

A.IsthereanythingIcandoforyou?

B.Letmeknowifyouneedanyassistance.

C.Ithinkyoucanhandleitonyourown.

D.I'mnotsurehowIcanhelp.

9.Whichofthefollowingphrasesisusedtoexpressgratitudeinabusinessconversation?

A.Thankyouforyourtime.

B.I'mgratefulforyourhelp.

C.Iappreciateyoureffort.

D.Thatwasawasteoftime.

10.Whenendingabusinessconversation,whichofthefollowingismostappropriate?

A.Itwasapleasurespeakingwithyou.

B.Ihopewecanworktogetherinthefuture.

C.I'msorrytohavetakenupyourtime.

D.I'llbeintouchsoon.

11.Whichofthefollowingphrasesisusedtoaskforclarificationinabusinessconversation?

A.Couldyouexplainthatfurther?

B.I'mnotsureIunderstand,canyouclarify?

C.Idon'tseethepointofthat.

D.That'snotwhatImeant.

12.Whenofferingasuggestion,whichofthefollowingismostappropriate?

A.Ithinkweshouldconsiderthisoption.

B.Youshouldreallythinkaboutthat.

C.That'snotagoodidea.

D.I'mnotsureifthatwillwork.

13.Whichofthefollowingphrasesisusedtoexpressadesiretocontinuetheconversation?

A.Ithinkweshouldwrapthisup.

B.Let'skeepintouch.

C.I'mnotsureifweneedtotalkmore.

D.I'dliketocontinueourdiscussion.

14.Whenaddressingagroupinabusinessconversation,whichofthefollowingismostappropriate?

A.Everyone,pleasepayattention.

B.Greetings,everyone.

C.Ladiesandgentlemen,let'sgetstarted.

D.Goodmorning,everyone.

15.Whichofthefollowingphrasesisusedtoexpressconcerninabusinessconversation?

A.I'mworriedaboutthisissue.

B.That'snotaconcern.

C.I'mnotsureifthat'saproblem.

D.Idon'tthinkthat'saconcern.

16.Whenexpressingastrongopinion,whichofthefollowingismostappropriate?

A.Ithinkthat'sagreatidea.

B.Istronglybelievethat'sthebestoption.

C.I'mnotsureifthat'sagoodidea.

D.I'mnotconvincedaboutthat.

17.Whichofthefollowingphrasesisusedtoshowempathyinabusinessconversation?

A.Iunderstandhowyoufeel.

B.That'snotaproblem.

C.I'mnotsurewhattosay.

D.That'snotmyfault.

18.Whenthankingsomeonefortheirtime,whichofthefollowingismostappropriate?

A.Thankyouforyourtime.

B.Iappreciateyourtime.

C.Thatwasawasteoftime.

D.I'msorrytohavetakenupyourtime.

19.Whichofthefollowingphrasesisusedtoconfirmunderstandinginabusinessconversation?

A.Iunderstand.

B.I'mnotsureifIunderstand.

C.That'snotwhatImeant.

D.Idon'tthinkthat'sright.

20.Whenaskingforafollow-upmeeting,whichofthefollowingismostappropriate?

A.I'dliketoscheduleafollow-upmeeting.

B.Let'skeepintouch.

C.I'mnotsureifweneedtotalkmore.

D.I'llbeintouchsoon.

二、判斷題（每題2分，共10題）

1.Itisappropriatetouseslanginabusinessconversation.()

2.Whenintroducingyourself,itisimportanttoincludeyourfullname,title,andcompanyname.()

3.Itisacceptabletointerruptsomeoneinabusinessconversationifyouhaveanurgentquestion.()

4.Using"Ithink"or"inmyopinion"isagoodwaytoavoidsoundingtooconfidentinabusinesssetting.()

5.Itiscommonpracticetoaskpersonalquestions,suchasageormaritalstatus,duringabusinessmeeting.()

6.Whenmakingasuggestion,itisimportanttouseapositivetoneandavoidnegativelanguage.()

7.Itisappropriatetoendabusinessconversationbysaying"goodbye"withoutspecifyingareasonforthecall.()

8.Itisconsideredpolitetosummarizethemainpointsofaconversationbeforeendingit.()

9.Itisacceptabletousehumorinabusinessconversationtolightenthemood.()

10.Itisimportanttobepunctualforbusinessmeetingsandtoapologizeifyouarelate.()

三、簡答題（每題5分，共4題）

1.Whatarethreekeypointstorememberwhenintroducingyourselfinabusinessconversation?

2.Howcanyoueffectivelyexpressgratitudeinabusinesssetting?

3.Whataresomecommonmistakestoavoidwhenconductingabusinessphonecall?

4.Howcanyouensurethatabusinessconversationisproductiveandleadstoapositiveoutcome?

四、論述題（每題10分，共2題）

1.Discusstheimportanceofeffectivecommunicationskillsinbusinessenvironmentsandprovideexamplesofhowpoorcommunicationcanleadtomisunderstandingsorlostopportunities.

2.Analyzetheroleofculturalawarenessininternationalbusinesscommunicationandexplainhowunderstandingculturaldifferencescanenhanceorhinderbusinessrelationships.

試卷答案如下：

一、多項選擇題（每題2分，共20題）

1.B

2.A

3.B

4.A

5.C

6.A

7.A

8.A

9.B

10.A

11.B

12.A

13.D

14.C

15.A

16.B

17.A

18.A

19.A

20.A

二、判斷題（每題2分，共10題）

1.×

2.√

3.×

4.√

5.×

6.√

7.×

8.√

9.×

10.√

三、簡答題（每題5分，共4題）

1.Threekeypointstorememberwhenintroducingyourselfinabusinessconversation:

-Fullname

-Positionortitle

-Companyname

2.Effectiveexpressionofgratitudeinabusinesssetting:

-Useclearandconciselanguage

-Bespecificaboutwhatyouaregratefulfor

-Maintainapoliteandrespectfultone

3.Commonmistakestoavoidwhenconductingabusinessphonecall:

-Notbeingprepared

-Notlisteningactively

-Interruptingortalkingovertheotherperson

-Notbeingclearandconcise

4.Ensuringaproductiveandpositivebusinessconversation:

-Setclearobjectivesfortheconversation

-Bepunctualandrespectfuloftheotherperson'stime

-Listenactivelyandshowinterest

-Beclearandconciseinyourcommunication

-Summarizekeypointsandconfirmunderstanding

四、論述題（每題10分，共2題）

1.Importanceofeffectivecommunicationskillsinbusinessenvi