1Task1MeetingATourGrouponArrival2

JanetJinisaseniorinternationaltourguideofBeijingSunshineInternationalTravelService.ShewasinformedthedaybeforeyesterdaythatatourgroupfromtheU.S.AwillcometoBeijingtoday,July6,2024.ThegroupwilltravelaroundBeijing.JanetJinisassignedtobethegroup’slocalguide.Today,JanetwillgotoBeijingCapitalInternationalAirportandmeetthegrouponarrival.

Background3

ThepeopleJanetJin,thelocalguideofthetour,isgoingtomeetthetouristsonarrivalDanielBlack,thegroupleaderTouristsfromtheU.S.A.,willarriveattheairporttoday.4

TaskAnalysisStep1Step2Step3Step4Step5TomakeenoughpreparationsToIdentifythetourgroupassoonaspossibleTotakeuprelatedmattersToleadthetourgrouptothecoachToassistthetouriststogetonthebusproperlyandcountheadstomakesurenoonegetslost.Tocheckthegroup’snameanditsnumber.,theforeignorganizingtravelagencyandtheteamleader’sname(2)Tomakeself-introductionandexpressingwelcome(3)Tomakesurethenumberofarrivedtourists(4)TochecktheluggageHow？How？How？How？WhatandHow？5

Preparations(Aretheseenough?)Arrivingattheairporthalfanhourearlier6Gettoknowthelevelandspecialrequirementsofthegroup,andmakespecificpreparations.Inparticular,writedownthenameandcontactinformationofthetourleaderaswellasthetelephoneofthehotelwhereyouaregoingtocheckin.(2)Beforeleavingtomeettheflight,calltheairlinefirsttobesureitisontime.(3)Contactthebusdriver,informhim/herofthestartingtimeandmeetingplace.

Preparations7(4)Checkthatyouhavethefollowing:Travelserviceplan,travelbrochures,microphone,itinerary(inChinese)forthedriver,typeditineraryinEnglishforalltourmembers(ifpossible),logomapofyourcity,travelservicebussign,expensereportsheets,identificationcard.(5)Checkthatyouhaveallneededpersonalbelongings.(6)Besuretowearyourtravelservicenametagfromhereon.(7)Arriveattheairporthalfanhourearlier.

PreparationsWarming-up

Word-guessinggameTrytogetthemeaningofsomekeywordsandphraseswiththehelpofthefollowinggame.While-viewingStep1Discussandtrytoanswerthequestionsbelowbeforewatchingthemainvideo.1Whereisthebestplacefortheguidetostaywhenwaitingforthetourists?2Whatshouldbeheldintheguide’shands?3Whatfeaturesshouldthetourguideusetoidentifyatourgroup?4Whatshouldtheguidedowhenhe/shehasidentifiedthegroup?While-viewingStep2Watchtheviewforthe1sttimetocheckyouranswers,andcorrectthepossibleerrors.

While-viewingStep2Checkthepossibleerrors.1Whereisthebestplacetostay?2Whatshouldbeheldintheguide’shands?3Whatfeaturesshouldthetourguideusetoidentifyatourgroup?4Whatshouldtheguidedowhenhe/shehasidentifiedthegroup?ThevisibleplaceoutofcustomsThewelcomeboardshouldbeheldhighinthehandsTheguideshouldcometogreetthetouristsimmediately

Accordingtothecharacteristicsofdifferentnationalities,clothesorthelogoetc.While-viewingStep3Watchthemainvideoagain,trytoidentifyhowtocommunicatewiththetouristsinthesesituations.While-viewingStep3Watchthemainvideoagain,trytoidentifyhowtocommunicatewiththetouristsinthesesituations.1Howtolocate(greet)thetourgroup?2Howtocheckthegroup’snameandcodenumber,theforeigntourorganizerandtheteamleader’sname?3Howtomakeself-introductionandexpresswelcome?4Howtomakesurethenumberofarrivedtourists?5Howtochecktheluggage?While-viewingStep3Watchthemainvideoagain,trytoidentifyhowtocommunicatewiththetouristsinthesesituations.While-viewingStep3Watchthemainvideoagain,trytoidentifyhowtocommunicatewiththetouristsinthesesituations.1Howtogreetthetourgroup?2Howtocheckthegroup’snameandcodenumber,theforeigntourorganizerandtheteamleader’sname?3Howtomakeself-introductionandexpresswelcome?4Howtomakesurethenumberofarrivedtourists?5Howtochecktheluggage?16

Locating(greeting)thetourists

1.Excuseme,butareyou…from…?2.Excuseme,isyourname…?3.Youmustbe…,aren’tyou?While-viewingStep317

Makingsurethegroup’snameandnumber,theforeignorganizerandtheteamleader’sname

1.What’s(What’s)your….?2.Whoisyourorganizerinyourcountry?While-viewingStep318Makingself-introductionandexpressingwelcome1.Mynameis…;I’mthelocalguidefrom….;onbehalfof…,I’mverygladtowelcomeyou…2.It’sapleasuretoseeyouhere.3.Welcometo…4.Nicetomeetyou.5.Goodtoseeyou.While-viewingStep319MakingsurethenumberofarrivedtouristsYouhaveagroupof…,yes?Howmanypeoplehavearrived,please?While-viewingStep320Checkingtheluggage1.Haveyougotyourluggage?2.LadiesandGentlemen,pleasewaitasecond,I’llcheckourluggagefirstandthenwe’llgotothehotel.3.Wouldyouliketohelpmechecktheluggageagain?While-viewingStep3While-viewingStep4Watchthemainvideoforthe3rdtime,trytoidentifyhowtocommunicatewiththetouristswhenleadingthetourgrouptothecoach.222Holdingthe

guidingflag

aheadandleadingthetouriststogotothecoach.

3Makingsmalltalk

withthetourists.

Groupoversixmustprepareaflag1Askingthetouriststofollowtheguideandmindingthemattersneedingattention.While-viewingStep4Howtocommunicatewiththetouristswhenleadingthetourgrouptothecoach.23AskingthetouriststofollowandmindingmattersneedingattentionAttentionplease!Everyone,nowpleasefollowme.Andpleasemindyourstep,trytoavoidcollidingwithothers,andlookoutforpick-pockets.While-viewingStep424MakingsmalltalkDidyouhaveapleasantjourney?Howwasyourflight?While-viewingStep4While-viewingStep5Watchthemainvideoforthe4thtime,trytoanswerthequestionsbelowwhenassistingthetouriststogetonthebus.1Whereisthebestlocationfortheguidetostayin?

2Howtoshowwheretoputoncarry-on

luggage3Whenshouldtheguidegetonthebus?4Howtocountthenumberofthetouristsagain?While-viewingStep5Watchthemainvideoforthe4thtime,trytoanswerthequestionsabovewhenassistingthetouriststogetonthebus.271Thebestplacefortheguidetostayat

Standingbythedooronthefrontofthecoach2Showingwheretoputoncarry-on

luggage3Beingthelastonetogetonthebus4CountingagainthenumberofthetouristsEtiquettetoassist:offerbutdonotpersistWhile-viewingStep528

Showingwheretoputontheluggage1.Isuggestyouputyourluggageon…2.Iadviseyoutoputyourluggageon…While-viewingStep529Methodsofcountingtourists

Punchtickets:Theguidestaysattheappropriateplace(doorofthebus,e.g.),whenthetouristspassedby,getsdownthenumberofthetouristssecretly.Retrograde:

Theguidecountsthenumberfromthebeginningofthequeue,walksintheoppositeofthetourists,countstheheadsaspassingby.

Countseats:Theguidecountstheseatsbeforehand,afterallthetouristssitdown,countstheemptyseats.123While-viewingStep5While-viewingStep6WatchpartAofthemainvideo,anddiscuss:WhydoesDanielBlackaskJanetJintocallhimhisfirstname?.31While-viewingStep6WhydoesDanielBlackaskJanetJintocallhimhisfirstname?Itmakespeoplefeelcasual,relaxed,friendlyandamiable.32While-viewingStep7Readthepassageonthetextbook(P4)andwatch01-video1to01-video6,thendecidewhetherthemannerofaddressingpeopleisrightorwrong?Howshouldtheyaddresspeople?Suggestedanswer:Harry’sbehavioriswrong.Because:Nancyisanoldlady,itisimpolitetocallherfirstname.HarryhadbettercallherMrs.Truman.Video1

33While-viewingStep7Suggestedanswer:Harry’sbehaviorisright.Video2

34While-viewingStep7Video3

Suggestedanswer:Adam’sbehavioriswrong.It’sbettertocallaladyMs.ifyoudonotknowhermaritalstatus.35While-viewingStep7Video4

Suggestedanswer:Abraham’sbehavioriswrong,Itissafertoaddressadoctorwithhis/hertitle.36While-viewingStep7Video5

Suggestedanswer:Abraham’sbehaviorisright.37While-viewingStep7Video6

Suggestedanswer:Ellen’sbehavioriswrong,becausemembersoftheCatholicclergyarenotaddressedbytheirfirstname,theyarealwayscalledFather,nun,bishopetc.followedbytheirsurname.38While-viewingStep8WatchpartBofthemainvideotofinishexercise4onthetextbook(P5)39While-viewingStep9WatchpartCofthemainvideo,payattentiontotheguide’slocationwhenhelpingTouriststogetonthecoach,andthenfinishexercise5onthetextbook(P5)40While-viewingStep10Watch01-video7,finishexercise6onthetextbook(page6)41While-viewingStep10Watch01-video7,finishexercise6onthetextbook(page6)Suggestedanswer:1.JanetJin站在機(jī)場出口外的人群中，她的接站牌被前面的幾塊接站牌擋住，出來的客人根本看不清上面的字（應(yīng)站在醒目的地方，把接站牌高高舉過頭頂）。2.DanielBlack帶領(lǐng)旅游團(tuán)走了出來，疑惑地四下張望，想找到接站的地陪，卻怎么也找不到迎接自己及旅游團(tuán)的牌子。Janet慌亂地從人群中擠出來，忙亂地和Daniel打招呼（應(yīng)從容）。3.當(dāng)Daniel對Janet說“AndcallmeDaniel,please.”

JanetJin不應(yīng)該再回應(yīng)”O(jiān)k,Mr.Daniel.”4.Janet高舉導(dǎo)游旗在旅游團(tuán)前面引路，一路上，她什么也沒說(這是不對的,應(yīng)該與游客進(jìn)行聊天互動)。5.JanetJin友好地站在車門靠近車身的一側(cè)（這是不對的，應(yīng)該站在車頭一側(cè)).42After-viewing

Pleasedotherole-play(exercise7)onthetextbook(pages6-7)withyourpartners,youractingwillbeevaluatedaccordingtothefollowingstandards.1.Allthekeypointshavebeenincluded(25points).2.Correctpronunciation(25points).3.Fluencyandrightintonation(20points).4.Highlightthetraitsofyourrole(15points).5.Properbodylanguage(15points).Step143Learnthetermsandthesentencesonthetextbook(P7).Besides,trytolearnhowtodealwithpossibilitiesintheprocessofmeetingatourgrouponarrivalbyscanningthematerialsonpages8-9.After-viewingStep244Readthecase(案例)onpage18,doyouhaveyourownmethodtodealwiththesituation?Learnthesolutiontoitcarefullyandcompareitwithyourownanswer.After-viewingStep345After-viewingAmazingChina:Lookupthenecessarywordsinthedictionarytounderstand“TravelogueinChina:Wuhan”onpages9-10,andthestudentsarestronglyrecommendedtotellthemainideaelaboratelyandvividly.Step446After-viewingEnlighteningquestions:Q1:Howmuchdoyouk