CONSUMER&

BRANDBrandKPIs

for

beauty

&

health

onlineshops:

Bath

&

Body

Works

in

MexicoConsumer

Insights

reportOctober2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

3750Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Bath&Body

Works’performance

inthe

beauty&healthonline

shopmarket.Fieldwork:March-April

2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofOctober

202479%

of

Bath

&

Body

Works

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to?How

doesthebrandperform

inthemarket??Bath&Body

Works’

brandingresonates

more

with?Bath&Body

Works

ranksninth

inawareness

withinMillennialsthe

beauty

&healthonline

shopmarket?Bath&Body

Works

generally

appealstowomenmore

than

men?Thepopularity

ratingof

Bath&Body

Works

is47%?Bath&Body

Works

ranksfourth

inusage?Among

Bath&Body

Works

enthusiasts,50%

fallunderthe

high-income

category?Interms

of

loyalty,Bath&Body

Works

is

sixthinMexico?Consumers

want

theirbeauty&healthonlineshopbrandstohavereliability,

honesty

/trustworthiness,andauthenticity?Bath&Body

Works

hasascore

of33%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Loyalty

is

the

highest

scoring

KPI

for

Bath

&

Body

Works

at

79%Brand

profile:

snapshotBrand

performance

of

Bath

&Body

Works

inMexico79%47%41%36%33%AwarenessPopularityUsageLoyaltyBuzz5Notes:Beauty

&health

online

shops

‘a(chǎn)wareness’,‘popularity’,

‘usage’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,250,

allrespondents

(awareness),

n=508,

respondents

who

know

the

individual

brand

(popularity),

n=508,respondents

who

know

the

individual

brand

(usage),

n=184,

respondents

who

have

used

the

individual

brand

(loyalty),

n=508,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024Bath

&

Body

Works’

branding

resonatesmore

with

MillennialsBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations48%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeBath&Body

Works

bygenerationversus

the

share

ofindustryusers

ingeneral,

we

cansee

thatBath&Body

Works

islikedby2%

ofBabyboomers

and

18%

of

Gen

Xers,whereas

the

total

shareof

industryusers

is

3%

and

23%,

respectively.40%34%32%23%ForMillennials

andGen

Z,

48%

and

32%

feel

positivelytowards

Bath&Body

Works,

versus

40%

and34%.

Socurrently,

forBath&Body

Works,

Millennials

connectmost

with

theirbrandcompared

tothe

overall

industryuser.18%3%2%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestobeauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;Base:n=237,

Bath&Body

Works

enthusiast,

n=1,032,

beauty

&health

online

shopusersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Bath

&

Body

Works

generally

appeals

to

women

morethan

menBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Bath&Body

Works

showsthatwomen

are

more

likely

tohaveanaffinity

with

thebrand

compared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof6%7%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Bath&Body

Works

hasasimilar

proportion

of

LGBTQIA+53%47%54%53%

ofwomen

likeBath&Body

Workscompared

to

47%

of

men,whereas

forthe

overall

industry,54%

of

women

usebeauty&healthonlineshopscomparedto46%

of

men.92%90%consumers

when

compared

totheindustryusers

ingeneral.6%

of

Bath&Body

Works

enthusiastsconsider

themselves

tobe

partof

theLGBTQIA+

community

compared

to7%among

industryusers

overall.46%Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

beauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=237,

Bath&

BodyWorksenthusiast,

n=1,032,

beauty

&health

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Among

Bath

&

Body

Works

enthusiasts,

50%

fall

under

the

high-incomecategoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.5%5%Single7%34%14%12%CoupleSingleparentNuclear50%

ofBath

&Body

Works

enthusiastsarefrom

high-income

households.Bath&Body

Works’

brandis

generallyenjoyed

more

byconsumers

who

arepartof

anuclearhousehold,

40%

ofBath&Body

Works

enthusiastshavethiscurrent

living

situation.50%9%40%36%36%29%Multi-generational34%9%10%24%24%ExtendedOther16%3%3%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=237,

Bath&Body

Worksenthusiast,

n=1,032,

beauty

&health

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Consumers

want

their

beauty

&

health

online

shop

brands

to

have

reliability,honesty

/

trustworthiness,

and

authenticityBrand

profile:

qualitiesQualitiesuserswant

from

beauty

&healthonlineshopbrandsForbeauty

&healthonline

shops,thetopthree

qualitiesusers

wantfrom

abrandarereliability,

honesty

/Authenticity60%Thrill/ExcitementSustainabilityBoldnessClevernesstrustworthiness,

andauthenticity.40%20%0%Bath&Body

Works

users

alsoappreciate

these

key

attributes,indicating

Bath

&Body

Works

exudesthese

qualities.SocialresponsibilityCoolnessThequalitiesthatBath&Body

Worksenthusiastsare

least

focused

on

areboldness

and

inclusiveness.ReliabilityExclusivityInnovationInclusivenessFriendlinessBath&Body

Works

should

work

onpromoting

reliability

to

convertenthusiastsintoowners.HighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

beauty

&health

online

shops,

which

ofthese

aspects

aremostimportant

to

you?”;Multi

Pick;“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;“Whenit

comes

tobeauty

&health

online

shops,

which

ofthe

following

brands

have

you

used

in

the

past12

months?”;

Multi

Pick;Base:

n=184,

Bath&Body

Works

users’,n=237,

Bath&Body

Worksenthusiast,

n=1,032,

beauty

&health

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024Among

Bath

&

Body

Works

fans,

46%

state

that

they

get

excited

about

beauty

&health

online

shopsBrand

profile:

attitudesWhat

doconsumersthink

ofbeauty

&healthonlineshopsin

general?57%51%46%40%38%35%33%33%31%28%14%13%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trust

beauty&health

topicsrelating

toonlineshopsbeauty&healthonlineshopsBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

beauty

&health

online

shops

do

youagree

with?”;

Multi

Pick;“When

it

comes

tobeauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=237,

Bath

&Body

Works

enthusiast,

n=1,032,

beauty

&health

online

shop

usersSources:

Statista

Consumer

Insights

Global,

asofOctober

2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1179%

of

Bath

&

Body

Works

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

beauty

&healthonline

shops,theaverage

awareness

of

abrandinMexico

is

44%.Awareness

ofBath&Body

Works,

however,

isat41%.Awareness47%

ofMexican

beauty

&healthonline

shopusers

saythey

likeBath&Body

Works,

compared

to

anindustryaverage

brand

popularity

of36%.36%

ofindustryusers

inMexico

saythey

useBath&Body

Works,

with

the

average

usageof

abrandat27%.BuzzPopularity79%

ofbrandusers

saythey

would

usethe

brandagain,compared

toanaverage

loyalty

score

of

71%.Bath&Body

Works

hasbeen

noticed

more

inthemedia

compared

tootherbrands,with

a“Buzz”scoreof

33%

compared

to30%.LoyaltyBrandUsageIndustryaverageSooverall,

the

results

showtheir

performance

tobeabove

average

compared

to

theindustry.12

Notes:Beauty

&health

online

shops

‘a(chǎn)wareness’,‘popularity’,

‘usage’,

‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:n=1,250,

allrespondents

(awareness),

n=508,

respondents

who

know

the

individual

brand

(popularity),

n=508,respondents

who

know

the

individual

brand

(usage),

n=184,

respondents

who

have

used

the

individual

brand

(loyalty),

n=508,

respondents

who

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024Bath

&

Body

Works

ranks

ninth

in

awareness

within

the

beauty

&

health

onlineshop

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofBath

&Body

WorksRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Lanc?me71%71%68%63%62%57%54%50%41%41%2Sephora3MacCosmeticsClinique41%45GNCUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.6SallyBeautyEstée

LauderBellíssimaBath&BodyWorksAveda59%78Outofallrespondents,

41%

were

aware

of

Bath&Body

Works.

Thisranksthemninth

compared

tootherbrandssurveyed

inthismarket.9AwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,250,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024The

popularity

rating

of

Bath

&

Body

Works

is

47%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofBath

&Body

WorksRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Sephora59%54%54%53%48%47%46%46%43%31%2MacCosmeticsLanc?me34Clinique47%Outofconsumers

who

knew

thebrand,

47%

saidtheyliked

Bath&Body

Works.

Thisranksthemsixthcompared

to

other

brandssurveyed

inthismarket.5SallyBeautyBath&BodyWorksBellíssimaEstée

LauderGNC53%6789PopularityN/A10ColourPop14

Notes:“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=508,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024Bath

&

Body

Works

ranks

fourth

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofBath

&Body

WorksRank#

BrandUsage

%42%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

beauty

&healthonline

shops,which

ofthefollowing

brandshaveyou

usedinthepast12

months?”.1Sephora2MacCosmeticsBellíssimaBath&BodyWorksClinique40%339%36%Outofconsumers

who

knew

thebrand,

36%

saidtheyused

Bath&Body

Works.

Thisranksthemfourthcompared

to

other

brandssurveyed

inthismarket.436%535%6Lanc?me35%64%7SallyBeautyGNC33%833%9Estée

LauderAveda27%UsageN/A1026%15

Notes:“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

have

youused

in

the

past

12

months?”;

Multi

Pick;Base:n=508,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofOctober

2024In

terms

of

loyalty,

Bath

&

Body

Works

is

sixth

in

MexicoBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofBath

&Body

Works’

consumersRank#

BrandLoyalty

%86%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1Sephora21%2GNC85%3MacCosmeticsEstée

LauderLanc?meBath&BodyWorksSallyBeautyNu

Skin81%480%580%679%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

beauty

&healthonlineshops,which

of

the

following

brandsareyoulikely

to

useagaininthe

future?”.778%876%79%9AHAL74%Outofrespondents

whohaveused

Bath&BodyWorks,

79%

saidthey

would

usethe

brandagain.LoyaltyN/A10Aveda74%16

Notes:“When

it

comesto

beauty

&health

online

shops,

which

ofthe

following

brands

are

youlikely

to

use

againin

the

future?”;Multi

Pick;Base:n=184,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024Bath

&

Body

Works

has

a

score

of

33%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofBath

&Body

WorksRank#

BrandBuzz%48%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.1Lanc?me2Sephora44%33%3Clinique43%Outofconsumers

who

knew

thebrand,

33%

saidtheyhadheardaboutBath

&Body

Works

inthemedia.Thisranksthemeighthcompared

to

other

brandssurveyed

inthismarket.4MacCosmeticsGNC42%542%6BellíssimaEstée

LauderBath&BodyWorksSallyBeautyAveda36%67%734%833%931%BuzzN/A1028%17

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=508,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofOctober

2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys