CONSUMER&

BRANDBrandKPIs

for

grocery

stores:

Normain

GermanyConsumer

Insights

reportNovember2024Discover

your

Brand

KPI

scores.

Benchmark

against

competitors

and

measureyour

brand’s

marketimpactIntroduction:

studydetailsThe

reportMethodologyThisreport

hasbeen

created

usingthe

datafromStatista’sConsumer

InsightsBrand

KPIs.Thereportprovides

you

with

key

consumer

insightsandbenchmarks

forabrand’sperformance

againsttheindustryoverall

and

theircompetitors.Design:OnlineSurveyDuration:

approx.

15

minutesLanguage:official

language(s)

ofeach

country

withAmerican

Englishoffered

asanalternativeRegions:Brazil,Germany,

India,

Mexico,

U.S.

and

UKNumberofrespondents:approx.

1250Ourdataallows

you

tomeasure

each

brand’spositioninthe

market

bycreating

aprofile

usingStatista’s5key

performance

indicators.

Which

are:

awareness,popularity,usage,loyalty,and

media

buzz.Sample:

Internet

users,

aged18

-64,

quotasset

ongender

and

ageThisreport

is

basedon

Norma’s

performance

inthegrocery

store

market.Fieldwork:June2024Ifyou

would

liketofind

out

more

abouttheConsumerInsightsatStatista

or

theBrandProfiler,

please

clickthe

linkbelow.2Notes:Sources:

Statista

Consumer

Insights

Global,

asofNovember202471%

of

Norma

users

display

loyalty

towards

the

brandIntroduction:

key

insightsWhodoesthebrandappeal

to??Norma’s

brandingresonates

with

Millennials

similarly

?Norma

rankseighth

inawareness

within

the

grocerytootherbrandsintheindustry

store

market?Norma

generally

appealstowomen

and

men

equally

?Thepopularity

ratingof

Norma

is20%How

doesthebrandperform

inthemarket??Among

Norma

enthusiasts,33%

fallunderthe

high-?Norma

rankseighth

inusageincome

category?Interms

of

loyalty,Norma

is

outsidethe

Top

10

in?Consumers

want

theirgrocery

store

brandstohaveGermanyfriendliness,

reliability,

and

highvalue?Norma

hasascore

of8%

formedia

buzz3Sources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

01Brand

profileInthissection,

we

show

the

demographics

and

attitudesof

consumers

who

saytheylikethisbrandversus

the

share

ofindustryusers.

Thechapteraimsto

bringclarity

tocompanies

who

want

to

know

whotheirbrandingiscurrently

appealingtoand

what

theythinkaboutthe

industry.4Awareness

is

the

highest

scoring

KPI

for

Norma

at

83%Brand

profile:

snapshotBrand

performance

of

Norma

inGermany83%71%22%20%8%AwarenessPopularityUsageLoyaltyBuzz5Notes:Grocery

stores‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents(awareness),

n=1,037,

respondents

who

know

the

individual

brand

(popularity),

n=1,037,

respondentswho

know

the

individual

brand

(usage),

n=233,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,037,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Norma’sbranding

resonates

with

Millennials

similarly

to

other

brands

in

theindustryBrand

profile:

consumer

demographics

(1/3)Measuring

attitudesand

opinions

among

generationshelpsidentifyyourtarget

audience

foryournextcampaigns.Share

ofgenerations36%34%33%32%Withthatinmind,when

looking

atthe

shareofconsumers

who

likeNorma

bygeneration

versus

theshareof

industryusers

ingeneral,

we

cansee

thatNorma

islikedby

12%

of

Babyboomers

and32%

ofGen

Xers,

whereas

thetotalshare

ofindustryusers

is13%

and

33%,

respectively.21%20%ForMillennials

andGen

Z,

36%

and

20%

feel

positivelytowards

Norma,

versus

34%

and21%.

So

currently,

forNorma,

Millennials

connect

most

with

theirbrandcompared

to

theoverall

industryuser.13%12%Gen

ZMillennialsGen

XBaby

BoomerBrand

enthusiastIndustryuser6Notes:“How

oldareyou?”;Single

Pick;“When

it

comestogrocery

stores,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:n=211,

Normaenthusiast,

n=1,232,

grocery

storeusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Norma

generally

appeals

to

women

and

men

equallyBrand

profile:

consumer

demographics

(2/3)GenderTheGender

splitbetween

brandenthusiastsof

Norma

shows

thatwomen

are

equally

likely

tohaveanaffinity

with

thebrand

compared

tomen.LGBTQIA+statusUnderstanding

and

respecting

thediverse

needsandidentitiesof7%11%consumers

is

becoming

more

and

moreimportant,notjustfrom

asensitivitypointof

view,

but

also

fromrecognizingpotential

businessopportunities

thatcome

withinclusivity

and

diversity.

Andcurrently,

Norma

hasahigherproportion

of

LGBTQIA+

consumerswhen

compared

tothe

industryusers

ingeneral.50%50%50%50%50%

ofwomen

likeNorma

compared

to50%

ofmen,

whereas

for

the

overallindustry,50%

of

women

usegrocerystores

compared

to50%

of

men.88%83%11%

ofNorma

enthusiastsconsiderthemselves

to

bepartof

the

LGBTQIA+community

compared

to7%

amongindustryusers

overall.Brand

enthusiastFemaleIndustryuserMaleBrand

enthusiastIndustryuserNot

givenYesNo7Notes:“What

is

yourgender?”;Single

Pick;“Doyouconsider

yourself

partofthe

LGBTQ+community?”;

Single

Pick;

“When

it

comes

to

grocery

stores,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

Base:

n=211,

Normaenthusiast,

n=1,232,

grocery

storeusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Norma

enthusiasts,

33%

fall

under

the

high-income

categoryBrand

profile:

consumer

demographics

(3/3)HouseholdincomeThegraphillustratestheannualhousehold

income

distribution

amongenthusiastsof

thebrand

anduserswithin

the

industry.HouseholdtypeThechartshows

thehousehold

type,takinginto

account

factorssuchashousehold

size,

familystructure,

andthe

number

ofchildren.26%29%Single33%32%35%33%18%CoupleSingleparentNuclear33%

ofNorma

enthusiastsarefromhigh-income

households.Norma’s

brandisgenerally

enjoyedmore

byconsumers

who

arepartof

anuclearhousehold,

30%

of

Normaenthusiastshavethiscurrent

livingsituation.26%7%8%33%30%23%Multi-generational2%1%35%14%10%ExtendedOther4%3%Brand

enthusiastIndustryuserLowHighMediumBrand

enthusiastIndustryuser8Notes:Recode

based

on’’Monthly/annual

household

income

(local

currency)’’;Single

Pick;Typology

basedon

’’household

size’’,

’’household

constellation’’

and

’’children

under

the

ageof14

in

household’’;

Single

Pick;“When

it

comesto

grocery

stores,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=211,

Normaenthusiast,

n=1,232,

grocery

storeusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Consumers

want

their

grocery

store

brands

to

havefriendliness,

reliability,

andhigh

valueBrand

profile:

qualitiesQualitiesuserswant

from

grocery

store

brandsForgrocery

stores,

thetopthreequalitiesusers

want

from

abrand

arefriendliness,

reliability,

and

highvalue.Authenticity80%Thrill/ExcitementSustainabilityBoldnessClevernessNorma

users

alsoappreciate

these

keyattributes,indicating

Norma

exudesthese

qualities.60%40%20%0%SocialresponsibilityCoolnessThequalitiesthatNorma

enthusiastsareleast

focused

onare

thrill/excitementandboldness.ReliabilityExclusivityNorma

should

work

on

promotingexclusivity

to

convert

enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When

it

comesto

grocery

stores,

which

ofthese

aspects

are

mostimportant

to

you?”;Multi

Pick;

“When

it

comes

togrocery

stores,

which

ofthe

following

brands

do

youlike?”;

Multi

Pick;

“When

it

comes

togrocery

stores,which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;

Base:

n=233,

Normausers’,n=211,

Normaenthusiast,

n=1,232,

grocery

store

usersSources:

Statista

Consumer

Insights

Global,

asofNovember2024Among

Norma

fans,

29%

state

that

they

get

excited

about

grocery

storesBrand

profile:

attitudesWhat

doconsumersthink

ofgrocery

stores

ingeneral?43%39%39%33%32%31%29%26%26%24%22%19%Sustainability

is

Ivaluealow

priceimportant

to

me

over

highqualityIamwellinformedIrely

onbrands

Iget

excited

about

IliketotalkaboutIknow

and

trustgrocery

storestopicsrelating

togrocery

storesBrand

enthusiastIndustryuser10

Notes:“Which

ofthese

statements

about

grocery

stores

do

youagreewith?”;

Multi

Pick;“When

it

comesto

grocery

stores,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:n=211,

Normaenthusiast,

n=1,232,

grocerystoreusersSources:

Statista

Consumer

Insights

Global,

asofNovember2024CHAPTER

02Brand

KPIs

&

benchmarkingInthischapter,youcansee

howabrandperforms

againsttheirmaincompetitors

inthe

marketplace.Thissection

allows

benchmarking

ofthekey

performance

indicatorsfrom

the

brandprofile

againsttheindustryasawhole

andotherindustryleaders.1171%

of

Norma

users

display

loyalty

towards

the

brandBrand

KPIs

&benchmarking:

IndustrycomparisonBrand

performanceWhen

itcomes

to

grocery

stores,

theaverageawareness

ofabrandinGermany

is

74%.

Awarenessof

Norma,

however,

is

at83%.Awareness20%

ofGerman

grocery

store

users

saytheylikeNorma,

compared

to

anindustryaverage

brandpopularity

of36%.22%

ofindustryusers

inGermany

say

theyuseNorma,with

the

average

usageofabrandat37%.BuzzPopularity71%

ofbrandusers

saytheywould

usethe

brandagain,compared

toanaverage

loyalty

score

of

78%.Norma

hasbeen

noticed

lessinthemedia

comparedtootherbrands,with

a“Buzz”

score

of

8%

comparedto21%.Sooverall,

the

results

showtheir

performance

tobebelow

average

compared

to

theindustry.LoyaltyBrandUsageIndustryaverage12

Notes:Grocery

stores‘a(chǎn)wareness’,‘popularity’,

‘usage’,‘loyalty’

and

‘buzz’

by

brand;

Multi

pick;

Base:

n=1,249,

all

respondents(awareness),

n=1,037,

respondents

who

know

the

individual

brand

(popularity),

n=1,037,

respondentswho

know

the

individual

brand

(usage),

n=233,

respondents

who

have

used

the

individual

brand

(loyalty),

n=1,037,

respondentswho

know

the

individual

brand

(buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Norma

ranks

eighth

in

awareness

within

the

grocery

store

marketBrand

KPIs

&benchmarking:

awarenessSummaryAwarenessofNormaRank#

BrandAwareness

%Driving

recognition

will

lead

to

growing

yourcustomerbaseand

measuring

brandawareness

isakeycomponent

toachieve

this.Withthisscore,

you

cangaugethe

current

market

presence

ofabrand,understandthebrand’svisibility,competitiveness,

andrecognition

among

theirtarget

audience.

Further

tothis,itisaperfect

way

toassess

yourcurrentmarketing

strategies.1Aldi96%96%96%96%95%94%94%83%66%65%17%2Lidl3Edeka4Rewe5NettoMarken-DiscountKauflandPennyUsingtheconcept

of

aided

brand

recognition,

showingrespondents

both

the

brand’slogo

andthe

writtenbrandname,we

asked:

“Doyou

know

thisbrand,

evenifonly

byname?”.678NormaOutofallrespondents,

83%

were

aware

of

Norma.Thisranksthemeighthcompared

to

other

brandssurveyed

inthismarket.83%9AlnaturaMarktkaufAwarenessN/A1013

Notes:“Doyouknow

this

brand,

evenif

only

by

name?”;Multi

Pick;

Base:

n=1,249,

all

respondents

(awareness)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024The

popularity

rating

of

Norma

is

20%Brand

KPIs

&benchmarking:

popularitySummaryPopularity

ofNormaRank#

BrandPopularity%ThepopularityKPIisagreat

indicatorof

brandperception

among

current

andpotentialfuturecustomers.

Thesocial

proof

provided

byahigh

scorecansignifyhow

trustworthy

abrandisandinfluenceconsumer

engagement.

Brandswith

alarge

engagedfollowing

canoften

enjoy

higherlevels

of

advocacyandloyalty.1Lidl61%60%58%58%54%38%35%24%23%23%20%2Edeka3Aldi4ReweOutofconsumers

who

knew

thebrand,

20%

saidtheyliked

Norma.

ThisranksthemoutsidetheTop10compared

to

other

brandssurveyed

inthismarket.5KauflandNettoMarken-DiscountPenny678denn's

BiomarktAlnatura80%9PopularityN/A10BIOCOMPANY14

Notes:“When

it

comesto

grocery

stores,

which

ofthe

following

brands

do

youlike?”;Multi

Pick;Base:

n=1,037,

respondents

who

know

the

individual

brand

(popularity)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Norma

ranks

eighth

in

usageBrand

KPIs

&benchmarking:

usageSummaryUsage

ofNormaRank#

BrandUsage

%66%Afterpopularity,we

want

tocover

thevalueactiongapsotounderstandifthe

brandwas

alsobeing

used,weasked

each

respondent:

“When

itcomes

to

grocerystores,

which

ofthefollowing

brandshaveyou

used

inthe

past12

months?”.1Lidl22%2Aldi65%3Edeka62%Outofconsumers

who

knew

thebrand,

22%

saidtheyused

Norma.

Thisranksthemeighthcompared

toother

brandssurveyed

inthismarket.4Rewe61%5KauflandNettoMarken-DiscountPenny54%646%740%8Norma22%78%9Marktkaufdenn's

Biomarkt21%UsageN/A1020%15

Notes:“When

it

comesto

grocery

stores,

which

ofthe

following

brands

have

youused

in

the

past12

months?”;

Multi

Pick;Base:

n=1,037,

respondents

who

know

the

individual

brandSources:

Statista

Consumer

Insights

Global,

asofNovember2024In

terms

of

loyalty,

Norma

is

outside

the

Top

10

in

GermanyBrand

KPIs

&benchmarking:

loyaltySummaryLoyalty

ofNorma’s

consumersRank#

BrandLoyalty

%90%Afterascertaining

the

usageof

abrandinthe

last12months,the

next

most

important

indicatorisbrandloyalty.

Thisscore

allows

ustoestablish

whether

abrandisperforming

well

inregard

to

customerretention.

Measuring

brandloyalty

establishes

aclearfeedback

loop

with

customers,

providing

valuableinsightsinto

customer

satisfaction

and

preferences.

Itisalso

apowerful

predictor

to

help

guide

marketingstrategies

andforecast

futuresalesandrevenue

moreaccurately.1Rewe2Aldi88%29%3Edeka87%4Lidl87%5KauflandNettoMarken-DiscountPenny86%684%Tomeasure

the

loyalty

of

theseconsumers

we

askeach

respondent:

“When

itcomes

to

grocery

stores,which

of

the

following

brandsareyou

likely

touseagaininthe

future?”.781%71%8AlnaturaMarktkauffamila79%974%Outofrespondents

whohaveused

Norma,

71%

saidthey

would

usethebrand

again.LoyaltyN/A1073%16

Notes:“When

it

comesto

grocery

stores,

which

ofthe

following

brands

are

youlikely

touse

againin

the

future?”;

Multi

Pick;Base:n=233,

respondents

who

have

used

the

individual

brand

(loyalty)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024Norma

has

a

score

of

8%

for

media

buzzBrand

KPIs

&benchmarking:

buzzSummaryBuzzofNormaRank#

BrandBuzz%42%41%40%36%29%24%24%15%10%9%Isthebrand

hot

or

not?Isitcausingastirinthemediaandonline,tofind

thisoutwe

asked

each

respondent:“Whichof

the

following

brandshaveyounoticed

inthemedia,on

social

media,or

inadvertising

inthepast3months?”.8%1Aldi2Lidl3EdekaOutofconsumers

who

knew

thebrand,

8%

saidtheyhadheardaboutNorma

inthemedia.

ThisranksthemoutsidetheTop10

compared

to

other

brandssurveyed

inthismarket.4KauflandRewe56Penny7NettoMarken-DiscountBIOCOMPANYAlnaturafamila892%Buzz9N/A1017

Notes:“Which

ofthe

following

brands

have

younoticed

in

the

media,

onsocial

media,

orin

advertising

in

the

past3months?”;

Multi

Pick;

Base:

n=1,037,

respondents

who

know

the

individual

brand

(Buzz)Sources:

Statista

Consumer

Insights

Global,

asofNovember2024STATISTACONSUMER

INSIGHTSUnderstand

what

drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe

Statista

Consumer

Insights,

youget

access

tostreamlinedmarketresearchtoolsandallresultsofthe

exclusiveStatista

surveys.

Leverage

consumerinsightstomakedata-drivendecisions

andunlocknewgrowthopportunities.?

Identifyandunderstandyourcoreaud