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TheageofIntelligence
Empoweringhuman-AI
collaborationforatrustedfuture
AperspectiveonTrust,attitudesanduseofartificialintelligence:Aglobalstudy2025
KPMGInternational|TheUniversityofMelbourne
|
.au
Foreword
Introduction
Keyglobalfindings
Surveyhighlightsand
KPMGinsights
Empoweringthefuture—
balancingAI’sbenefitsandrisks
Buildingacoalition
fortrustinAI
Conclusionand
implications
Countrysnapshots
Foreword
Aboutthisreport
ArtificialIntelligenceholdsextraordinarypromise,but
realizingitsfullpotentialrequiresmorethantechnologicaladvancement.Since2020,KPMGhascollaboratedwithProfessorNicoleGillespie,ChairofTrustandProfessorofManagementattheUniversityofMelbourneandFellowofOxfordUniversity’sCentreforCorporateReputation
andDr.SteveLockey,ResearchFellowatMelbourne
BusinessSchoolwhohavespearheadedresearchtrackingpublicattitudestowardartificialintelligencewithafocusontrust,expectationsandimpact.
Thisyear’sencompassingglobalresearchdrawson
evidence-basedinsightsfrom48,000surveyrespondentsacross47countriesintotheimpactAIishavingon
individualsandorganizations.Alongsidethekeydatafromtheresearch,thisreportpresentsKPMGprofessionals’
perspectivesontheimplicationsofthefindingsforleaderswhoarenavigatingAI’sevolvingroleintheirorganizations.
Theselatestfindingsrevealacomplextension:whileAI
technologiesandcapabilitiesareadvancingrapidly,AI
literacyandresponsiblegovernancearenotkeepingpace.
Thisdisconnectisfuelingaclimateofcautiousoptimism
andconcernforrealizingthebenefitsandopportunitiesof
AI,matchedbygrowingconcernsarounditsdevelopment,safetyandsocietalimpact.Manyrespondentsrecognize
theymayriskfallingbehindiftheydon’tadoptAI,yetthey’reuncertainabouthowtouseitinaninformed,trustedand
responsibleway.
Ultimately,successwilllikelyhingeonacollectiveabilitytoempowerpeopletouseAIresponsibly,toelevateAIliteracyandhelpensurethattrustisnottreatedasanafterthought,butisbuiltintoeveryAIinitiative.
Clickhere
todownloadthefullresearchreportTrust,attitudesanduseofartificialintelligence:Aglobalstudy2025.
Giventherapidadvancementandwidespread
adoptionofAItechnologies—andtheirimpact
onsociety,work,educationandeconomies—
bringingthepublicvoiceintotheconversation
hasneverbeenmorecritical.Throughthis
research,ouraimistoprovideanevidence-basedunderstandingofpeople’strust,useandattitudestowardsAI—theirviewsonitsimpactsandtheirexpectationsofAImanagement,governanceandregulationgoingforward.99
NicoleGillespie
ChairofTrustandProfessorofManagement,MelbourneBusinessSchool
UniversityofMelbourne
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.TheageofIntelligence|2
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.TheageofIntelligence|3
Foreword
Introduction
Keyglobalfindings
Surveyhighlightsand
KPMGinsights
Empoweringthefuture—
balancingAI’sbenefitsandrisks
Buildingacoalition
fortrustinAI
Conclusionand
implications
Countrysnapshots
Closingtheliteracygapisnotsimplyatechnicalchallenge—it’saleadershipimperativeforunlockingAIvalue.
KPMGprofessionalsworkingalongsideorganizationsontheirAIjourneysrecognizethecriticalneedtobuildAIliteracy.Ithasconsistentlyproventobecentraltounlockingbusinessvalue,embeddingresponsibleAIpracticesandfosteringpublictrust.
Theshifttoaneraofhuman-AIcollaborationhas
significantimplicationsfororganizationalleaders.It’s
becomingincreasinglyclearthattheymustlookbeyondAIimplementationtoactivelyfosterunderstanding,buildtrustandleadwithpurposeasAIsystemsandsolutionscontinuetoevolve.
Noindividual,companyorindustrysectorcanbuild
understandingandtrustinAIalone.Itwillrequire
leadershipacrossallpartsofsociety—frombusiness
executivesandeducatorstopolicymakersandthepublic.
Turninginsightsintoaction
TheinsightsfromTrust,attitudesanduseofartificial
intelligence:Aglobalstudy2025reinforcetheimportanceofthismulti-leadershipimperativeandtofocusonwhattrulymattersinmanyorganizations:creatinglong-term
valueintheageofintelligentbusinesstransformation.
Thefindingsofferadata-drivenviewofwhereleadershipfocus,strategicinvestmentandworkforceenablementaremosturgentlyneededandhowrisingpublic
expectationsforstrongAIregulationandgovernanceneedtobeaddressed.
ItalsodemonstrateswhyAIstrategiescan’tstandinisolation.Theymustbecloselyalignedwithbusinessstrategiesandpriorities,whilealsohelpingtoensurethatemployeesarefullyequippedtoengagewithAIresponsiblyandeffectively.
Weinvitereaderstodelveintothefullresearchreport.
Thereyou’llfindthekeydatapointswithaviewof
howpeopleperceiveandinteractwithAIandwhere
leadershipfocusandactionaremostneeded—toshapeAIstrategiesthatdriveinnovationandcreatelong-termvaluebyearningthetrustofemployees,customersandthebroadercommunity.
ProfessorNicoleGillespie
ChairofTrustandProfessorofManagement,
MelbourneBusinessSchoolUniversityofMelbourne
DavidRowlands
GlobalHeadof
ArtificialIntelligenceKPMGInternational
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.TheageofIntelligence|4
Foreword
Introduction
Keyglobalfindings
Surveyhighlightsand
KPMGinsights
Empoweringthefuture—
balancingAI’sbenefitsandrisks
Buildingacoalition
fortrustinAI
Conclusionand
implications
Countrysnapshots
Contents
05Introduction
14
Empoweringthefuture—balancing
AI’sbenefitsandrisks
07Keyglobalfindings
16
BuildingacoalitionfortrustinAI
09SurveyhighlightsandKPMGinsights
18
Conclusionandimplications
?TrustinAI—nottobetakenforgranted
?Understandingdivergingglobalexperiences
?ReimaginingworkintheageofAI
21
Countrysnapshots
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.TheageofIntelligence|5
Foreword
Introduction
Keyglobalfindings
Surveyhighlightsand
KPMGinsights
Empoweringthefuture—
balancingAI’sbenefitsandrisks
Buildingacoalition
fortrustinAI
Conclusionand
implications
Countrysnapshots
Introduction
TheageofAIhastrulyarrived
In2025,theWorldEconomicForum(WEF),in
collaborationwithKPMGInternational,producedthe
BlueprintforIntelligentEconomies
.Itoutlinedavision
forAI-poweredeconomiesthatareprosperous,inclusive,secureandsustainableandemphasizedtheimportanceofexpandingaccesstoAItechnologiestoenhance
economicgrowthandsocietalbenefits.
Thevisionofthis‘intelligentage’istousherinanew
eraofopportunitywhereAIanddata-driventechnologieswillbepoisedtotransformindustries,elevatedecision-makingandredefineeverydayexperiences.
Itreimaginesafutureofhumanandmachine
collaboration—builtonhumanvalues—wherehumanandartificialintelligencewillbeworkingtogethertodriveprogress,fuelinnovationandgeneratevalue.
Butachievingthevision—andreachingitwithspeed—requirestrust.Thetrustimperativeisreinforcedinthe
surveyresultsasoneofthestrongestpredictorsofAIuseandacceptance,basedonusers’AIknowledgeand
training,thebenefitstheyexpecttoreceiveandtheirbeliefthatlaws,rulesandorganizationalpoliciesandpracticeswillhelpensurethatAIissafetouse.
AI’sexpandingreachandimpact
Asthestudyshows,AI’sinfluenceisalreadyextendingwellbeyondthepromiseofautomation.AIuseison
therise,with66percentofrespondentsreporting
thattheyareusingAIregularlyforpersonal,work
orstudypurposes.Seventy-threepercentare
alreadyexperiencingorseeingthebenefitsthroughincreasesinefficiency,accesstoinformationand
knowledge,improvementsineffectivenessand
decisionmaking,andopportunitiestoachievegreaterpersonalizationandprecision.
Thisisthedawnofhuman-AIcollaboration
ThisisthebeginningofanewerawherehumansandAIareworkingtogethertoamplifyhumancapability,cutthroughcomplexityandgenerateinsightsat
unprecedentedspeedandscale.
73%
arealreadyexperiencingorseeingthebenefitsthroughincreasesin
efficiency,accesstoinformation
andknowledge,improvementsin
effectivenessanddecisionmaking,andopportunitiestoachievegreaterpersonalizationandprecision.
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.TheageofIntelligence|6
Keyglobalfindings
Introduction
Foreword
Surveyhighlightsand
KPMGinsights
TheexperienceofKPMGprofessionalsshowsthattheuseofAIatworkisalreadybeginningtodeliversomeofthe
promisedperformance-relatedbenefitsandopportunities—rangingfromproductivitygainstobetterresourceutilization,greateraccesstoinformation,enhancedinnovationand
knowledgesharingandanewwaveofpotentialrevenue-generationopportunities.
Fortheworkforce,AIalsoisshowingthepotentialforsmarterdecision-making,greatercreativityandmoretimeforpeopletofocusonhigh-valuework.
AllofthesegainsareimportantindicatorsofthereturnonAIinvestmentsthatorganizationsareseekingtorealize.But,asthestudyalsoreveals,thispotentialcanonlyberealizedifAIcanbetrusted.
TrustinAIisnotguaranteed
Thestudyfindingsrevealthattrustlevelsarelowwithfewerthanone-halfoftherespondentssayingtheyarewillingto
trustAI.Thefindingsalsoshow,however,thatorganizationsandeducationalinstitutionscanstrengthentrustbyinvestinginAIeducationandtraining,adoptingcleargovernance
practicestomitigaterisksandensuringthatresponsibleuseisbuiltintothedesignanddeploymentofAIsystems.
FullyrealizingAI’spotentialwillalsorequireacollective
commitmenttoresponsibleinnovationalongwith
collaborationonappropriateregulation,educationprogramsandthedevelopmentofskillstohelpindividualsharnessAI’sfullpower.
Empoweringthefuture—
balancingAI’sbenefitsandrisks
Buildingacoalition
fortrustinAI
Conclusionand
implications
Countrysnapshots
Insightsfromtheresearch
TrustinAI:
AIusehasincreasedsincetheinitial
releaseofChatGPT,butoveralltrustinAIremainslow.
AIusevariesacrossglobaleconomicregions:
ThereisgreaterAIadoptioninemergingeconomiesthaninadvancedeconomies.
AIuseisontherise:
Fifty-eightpercentofemployeesareregularlyusingAItoolsforwork.
Publiclyavailablegeneral-purpose
generativeAItools,suchas
GPT-3.5,arethemostwidelyusedforwork—whichislikelytobeaconcernformanyorganizations.Onlytwoinfiverespondentsreportusingtoolsprovidedbytheiremployers.
Adoptionisoutstrippingliteracy:
Fewerthan40percentofallsurveyrespondentshavereceivedAItrainingoreducation;closeto
one-halfsaytheyhavelowAIknowledge.
ViewsofAIbenefitsandrisksaremixed:AIbenefitsarematchedbyconcernsabout
diminishingcriticalskills,humancollaborationandconnections.
Organizationsfacerisksfromemployees’complacentAIuse:
Sixty-sixpercentofemployeesrelyonAIoutputat
workwithoutevaluatingorvalidatingtheinformation.Overone-halfavoidrevealingwhentheyuseAIto
completetheirworkandarepresentingAI-generatedcontentastheirown.
Multi-stakeholderregulationisneeded:
Thereisincreasingandbroadsupportforcoordinatedregulationandorganizationalgovernancethroughacollaborationofnational/internationalgovernment
policymakersandindustry.
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
?2025TheUniversityofMelbourneTheageofIntelligence|7
Foreword
Introduction
Keyglobalfindings
Surilsigisand
Keyglobalfindings
Empoweringthefuture—
balancingAI’sbenefitsandrisks
Buildingacoalition
fortrustinAI
Conclusionand
implications
Countrysnapshots
AIuseandunderstanding
?2in3intentionallyuseAIonaregularbasis.
?Peopleinemergingeconomiesreporthigheruse(80%vs58%),training(50%vs32%),knowledge(64%vs46%)andefficacy(74%vs51%)than
thoseinadvancedeconomies.
AItrustandacceptance
?54%arewaryoftrustingAI;72%havesomelevelofacceptance.
?Peoplearebothoptimistic(68%)andworried(61%)aboutAI.
?Advancedeconomiesarelesstrusting
(39%vs57%)andaccepting(65%vs84%)comparedtoemergingeconomies.
GlobalkeyfindingsonAI
insociety
、
Demographicdifferences
?Trust,AIliteracyanduselevelsarehigherforyounger,university-educated,higher-incomeandAI-trainedindividuals.
?High-incomeearnersandtheAItrainedreportmoreeffectiveuseandbenefits.
AIregulationandgovernance
?PeopleexpectregulationofAIincludinginternationallaws(76%),nationalgovernmentregulation(69%),andco-regulationwithindustry(71%).
?Only43%believecurrentregulationsareadequate.
?87%wantlawsandstrongerfact-checkingtocombatAI-generatedmisinformation.
AIbenefitsandrisks
?73%experiencebenefitsfromAIuse(e.g.improvedefficiency,decision-making,accessibility,innovation).
?79%areconcernedaboutrisks;43%experiencenegativeoutcomes(e.g.lossofhumanconnection,inaccurate
outcomes,privacyloss,misinformation).
?64%worryelectionsarebeingmanipulatedbyAIcontentandbots.
?Emergingeconomiesperceivebenefitsoutweighrisks;opiniondividedinadvancedeconomies.
Source:KeyglobalfindingsfromGillespie,N.,Lockey,S.,Ward,T.,Macdade,A.&Hassed,G.(2025).Trust,attitudesanduseofartificialintelligence:Aglobalstudy2025.TheUniversityofMelbourneandKPMG.DOI10.26188/28822919
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.
?2025TheUniversityofMelbourneTheageofIntelligence|8
Foreword
Introduction
Keyglobalfindings
Surveyhighlightsand
KPMGinsights
Empoweringthefuture—
balancingAI’sbenefitsandrisks
Buildingacoalition
fortrustinAI
Conclusionand
implications
Countrysnapshots
ImpactsandgovernanceofAIineducation
?Benefitsreportedbystudentsincludeefficiency(69%)andpersonalization(51%).
?However,morethan25%reportdiminishedcriticalthinking,communicationandcollaboration,andequityduetoAIuse.
?Halfreporttheireducationalinstitutionshavepolicies,resourcesandtrainingforresponsibleAIuse.
AIuseatwork
?58%ofemployeesregularlyuseAItoolsforwork,with31%usingthemdailyorweekly.
?GenerativeAItoolsarethemostwidelyused,primarilyfreepublicoptions(70%)ratherthanemployer-providedtools(42%).
?Employeeadoptionisgreaterinemergingthanadvancedeconomies(72%vs49%).
GlobalKey
?TrustintheuseofAIatworkishigherinemergingthanadvancedeconomies(63%vs45%).
StudentuseofAI
?83%ofstudentsregularlyuseAIintheirstudies,withhalfusingitweeklyordaily.
?59%admittheyhaveusedAIinwaysthatbreachpolicies.
?CriticalevaluationofAIoutputislow:76%relyonAIwithoutevaluation.
?81%havereliedonAIratherthanlearninghowtodotasks
independently,and64%havepresentedAI-generatedcontentasoriginalwork.
findingsonAIinworkand
ComplacentandinappropriateuseofAIatwork
education
?44%ofemployeeshaveusedAIinwaysthatcontraveneorganizationalpolicies.
?66%reportusingAIoutputwithoutevaluatingitand56%havemadeworkmistakesduetoAI.
?MorethanhalfdonotdiscloseAIuseandhavepresentedAIcontentastheirown.
?66%havefelttheycannotcompletetheirworkwithoutAIassistance.
AIgovernanceatwork
?GovernanceandtrainingtosupportresponsibleAIuseislagging
adoption:60%oforganizationsusingAIprovideresponsibleAItraining.
?Only34%reportorganizationalpolicyorguidanceontheuseof
BenefitsandimpactsofAIonworkandjobs
?Overhalfreportperformancebenefitsincludingincreasedefficiency(67%),informationaccess(61%),andworkquality(58%).
?Employeesreportincreasedworkloadsandstress(26%),compliancerisks
(35%),andtimeonrepetitivetasks(39%).generativeAItools.
?40%believeAIwillreplacejobsintheirarea,while43%thinkAIcouldperformkeyaspectsoftheirwork.
Source:KeyglobalfindingsfromGillespie,N.,Lockey,S.,Ward,T.,Macdade,A.&Hassed,G.(2025).Trust,attitudesanduseofartificialintelligence:Aglobalstudy2025.TheUniversityofMelbourneandKPMG.DOI10.26188/28822919
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.TheageofIntelligence|9
Foreword
Introduction
Keyglobalfindings
Surigilsand
balpieIr’fit
BuutciatIion
Coilluiaid
Countrysnapshots
SurveyhighlightsandKPMGinsights
ThesurveyfindingsrevealanimportantperspectiveonpublicsentimentregardingAIaswellasregionaldifferencesinAItrust,useandexpectations.
Thefollowinginsightsalsoreflecttheviewsand
experiencesofKPMGprofessionalswhoareworkingwithclientstoaligntheirAIstrategieswiththe
organization’sgoals.ByembeddingAIintheirbusinessoperationsinatrustedway,wehavefoundthat
businessleadersareabletoidentifythestrongest
opportunitiesforstreamliningtheiroperations,whetherthatmeansreducingtheamountoftimeemployees
spendonmundanetasks,loweringcosts,improvingefficiency,enhancingcreativityordrivinginnovations.
TrustinAI—nottobetakenforgranted
ThestudyshowsthattrustisthestrongestpredictorofAIuseandacceptance,earnedthroughtransparency,
accountabilityandtheconsistent,responsibleapplicationofAItechnology.
IfpeoplearewillingtotrustAIsystems,theyaremorelikelytoacceptandapproveoftheuseofAIinsocietyandatwork.
However,asthestudyfindingsreveal,thereiscurrentlyatrustdeficit—54percentoftherespondentssay
theyarewaryofAI,andtheperceivedtrustworthinessofAIsystemshasfallenfrom63percentin2022to
56percentinthe2024survey—whichisacauseforconcernamongmanybusinessleaders.
AIliteracyhasadirectinfluenceontrustandacceptance
Individualsandorganizationsaremorelikelytotrust
AIsystemswhentheyunderstandhowAIworksandareabletoseewhenandhowitisusedincommon
applications.AIeducationandtrainingopportunities
enhanceAIliteracyandcanstrengthenpeople’strustinusingthetechnology.
RisksassociatedwithAIcancauseuncertaintyandreducetrustandacceptance
ThemoreconcernsthereareamongindividualsandorganizationsabouttherisksandpotentialnegativeoutcomesofAIuseinsociety,thelesslikelytheyaretotrustoracceptAIsystems.Thismakesitcrucial
fororganizationstoinvestinAIeducation,training,responsibleAIuseandgovernance.
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.TheageofIntelligence|10
Foreword
Introduction
Keyglobalfindings
Surveyhighlightsand
KPMGinsights
Empoweringthefuture—
balancingAI’sbenefitsandrisks
Buildingacoalition
fortrustinAI
Conclusionand
implications
Countrysnapshots
Understandingdivergingglobalexperiences
Oneofthemostnoteworthyinsightsfromthis
year’sresearchhighlightssignificantdifferencesinAIacceptanceandtrustacrossvariousregions.Forexample,country-levelfindingsrevealimportant
contrastsbetweentheAIexperiencesofpeoplewithinIMFemergingeconomiesandthosein
IMFadvancedeconomiesintermsofhowAIisunderstood,adoptedandtrusted.
Employeesinemergingeconomies,forexample,
aremorelikelytobelievethattheirorganizations
havededicatedAIstrategies,investmoreheavilyin
AItrainingandhaveagreaternumberofformalAI
governancemechanismscomparedtotheiradvancedeconomycounterpartswhodonotappeartobe
keepingpaceinseveralofthesecriticalareas.Surveyrespondentsfromadvancedeconomycountries
expressedgreatercautionanduncertaintyaboutusingAItoolsandsystems.
TheperceivedbenefitsofAIarealsomarkedly
different.Themajorityofpeopleinemerging
economiesaremorelikelytohaveobservedor
experiencedAIbenefits(82percentcomparedto
65percentinadvancedeconomies)and90percentvs79percentexpectAItodeliverpositiveoutcomes.
Insightsfromthestudyshowthatahigher
levelofoptimisminemergingmarketsmay
belinkedtostrongerAIupskillingefforts,
governanceandtheintegrationofAIinto
organizationalstrategies.AIsystemsmaybeseenasmorebeneficialinthesecountries
iftheyfillcriticalresourcegapsandprovide
greateropportunitiesforpeople.Forexample,AIsystemsinhealthcarecanhelpimprove
servicedeliveryandhealthoutcomesin
areaswherepeoplehavelimitedaccesstomedicalprofessionals.
UnevenAIadoptioncan
reshapetheglobaleconomiclandscapebyadvancingAI
leadershipinsomeregions
andincreasingtheriskof
marginalizationforthosethatfallbehind.Countriesthat
actearlyandthoughtfullyaremorelikelytoreapthebenefitsofAIandshapetherulesof
thegame.
Argentina
CostaRica
Emergingeconomycountriesincluded
?
Hungary
?
Romania
Brazil
?
India
?
SaudiArabia
Chile
?
MainlandChina
?
SouthAfrica
Colombia
?
Mexico
?
Türkiye
?
Nigeria
?
UAE
Egypt
?
Poland
Advancedeconomycountriesincluded
?Australia
?Austria
?Belgium
?Canada
?CzechRepublic
?Denmark
?Estonia
?France
?Greece
?Germany
?Ireland
?Israel
?Finland
?France
?Italy
?RepublicofKorea
?Latvia
?Lithuania
?Netherlands
?NewZealand
?Norway
?Portugal
?Singapore
?SlovakRepublic
?Slovenia
?Spain
?Sweden
?Switzerland
?UK
?US
?2025CopyrightownedbyoneormoreoftheKPMGInternationalentities.KPMGInternationalentitiesprovidenoservicestoclients.Allrightsreserved.TheageofIntelligence|11
Keysurveyfindingsinglobaleconomies
69%
ofpeopleinemergingeconomies
viewAIastrustworthycomparedto52percentinadvancedeconomies.
inemergingeconomiesaremoreconfidentinbigtech’suseand
developmentofAIinthepublic
interestcomparedto30percentinadvancedeconomies.
inemergingeconomieshave
personallyexperiencedor
observedpositiveoutcomesfromAIcomparedto65percentin
advancedeconomycountries.
55%
82%
Theperceivedbenefitsof
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