國家開放大學《管理英語2》形考任務(wù)參考答案形考任務(wù)說明，本形考任務(wù)參考答案不包含口語形考任務(wù)1-3（占總形考任務(wù)30%）。綜合測試形考任務(wù)一、交際用語5小題每小題2分共計10分(1)-CanyoutellmewhereIcanparkthecar?-_____________________A.Well,justoverthere.B.ItismadeinAmerica.C.Theparkisnotveryfar.(2)-“OK.Bingo!Wewinthegame._____”shoutedTom,raisinghishand.-Great!A.Goodheavens！B.Givemefive.C.Don’tmentionit.(3)-HowwasthejourneytoLondon?-_____________________A.Iwasverywell.B.Itwentverywell.C.Itwasanine-hourplanejourney.(4)-_____________________-Everythingisgoingsmoothly.A.Iseverythingterrible?B.Whatdoyouthinkofeverything?C.Howiseverythinggoing?(5)-Couldyoupleaseclearthekitchen?Iwanttocookdinnernow.-____________Iwilldoitimmediately.A.Youarewelcome.B.Iamafraidnot.C.Mypleasure.(6)-Wouldyouliketojoinusforthepicnicthisweekend?-____________________________A.Yes,Ihaveanmeeting.B.No,Ilikepicnic.C.Thanks,I’dloveto.(7)-Don’tyoubelieveme?-Yes,____________________________.A.Idon’tB.I’llbelievewhateveryousayC.Iguessso(8)-DoyoumindifIrecordyourlecture?-_____________________Goahead.A.Nevermind.B.No,you’dbetternot.C.Notatall.(9)-Sam,thisismyfriend,Jane.-_____________________A.Gladtomeetyou,Sam.B.Verywell,thankyou.C.Gladtomeetyou,Jane.(10)-Tom,Ilostyournotebook.IsupposeIshouldpayforit.-Oh,________________.Itwasanoldoneanyway.A.don'tsaysoB.takeiteasyC.forgetit(11)-DoyouthinkAnnewillfailintheexamagain?-________________A.No,Idon’tbelieveit.B.Ihopenot.C.Iexpectso.(12)-Cathy,wouldyoupleasecometoourartclubtomorrow?-__________________A.I’msorrytohearthat.B.Nevermind.C.I’dloveto.(13)-Couldyoupleasepassmetheruler?-_______________A.Yes,Icould.B.No,Icouldn’t.C.Sure,hereyouare.(14)-HowwasthejourneytoLondon?-_____________________A.Iwasverywell.B.Itwentverywell.C.Itwasanine-hourplanejourney.(15)-_____________________-MynameisHelen,andIwasbornin1980.Mymajorwaselectricalengineering.A.Tellmeyourname,please.B.Tellmealittlebitaboutyourself,please.C.Tellmehowoldyouare,please.(16)-What’sthefaretothemuseum?-_____________________A.Fivehours.B.Fiveo’clock.C.Fivedollars.(17)-_____________________-IhaveworkedforIBMfor3years.A.DoyoulikeyourworkinIBM?B.Whatisyourworkingexperience?C.WhydoyoudecidetoleaveIBM?(18)-lreallylikethedressyouboughtmelastSunday.-_________________A.I’mgladyoulikeit.B.That’sallright.C.Don’tmentionit.(19)-Wouldyoumindansweringsomequestionsaboutyourannualreport?-_____________________A.Yes,withgreatpleasure.B.No,I’mafraidIcan’tmakeit.C.No,aslongasitdoesn’ttakelong.(20)-What’stheweatherlikeinthisarea?-_____________________A.Verywell.B.It’srainy.C.Yes,it’sfine.(21)-Hi,Mary!I'mgladIcameacrossyouhere.-____________________A.Whoisthatspeaking?B.SoamI.Nicetomeetyouhere.C.Whatcanldoforyou?(22)-Howdidyourtalkwiththecommunityresidentgo?-_____________________Heseemedtoacceptmyexplanation，buthedidn’tsignhisnamehere.A.Perfect!B.I’mnotsure.C.That’sright.(23)-Couldyoupleasetellmehowtogettothenearestbusstop?-_____________________A.It’snotsure.B.Ofcoursenot.C.It’sontherightcornerjustahead.二、詞匯與結(jié)構(gòu)15小題每小題2分共計30分(1)Oneday,ourdreamswill____________reality.A.turnoutB.turnintoC.turnaway(2)Asecretarymustbeskilledinofficesoftware______wordprocessing.A.regardlessofB.intermsofC.suchas(3)________thefog,weshouldhavereachedtheannualmeetingsiteontime.A.BecauseofB.InspiteofC.Butfor(4)WethinkthatSmithshouldbetoldabouthis______conditionassoonaspossible.A.physicB.physicsC.physical(5)Ifyouwanttocheck______whatawordmeans,youcancheckinadictionary.A.widelyB.exactlyC.gradually(6)Ourcenterisgoingto______aphysicalexamprogramforthestaffthisyear.A.launchB.lendC.lead(7)______artisoneofthetraditionalChineseartforms,whichwasinventedbyZhugeKongming.Itneedspapers,scissors,andbambootofinishA.SkylanternB.PapercuttingC.Chineseclay(8)______excitingthefootballgamewas!Manypeoplewatchedyesterday.A.WhataB.WhatanC.How(9)Beforejoiningthearmy,hespentalotoftimeinthevillage________hebelonged.A.whichB.towhichC.towhere(10)______youpreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.A.AlthoughB.EvenifC.As(11)Thesportsmeeting_______nextmonth.A.willholdB.isgoingtoholdC.willbeheld(12)Marystudiesas_______asherfriendJaneatschool.A.hardB.harderC.hardest(13)—Canyougoskatingwithusthisafternoon?—Sorry,Ican’t.I______takecareofmylittlesisterathome.A.couldB.mayC.haveto(14)Hekeepsonhisfocuson________________money.A.makeB.madeC.making(15)Mywatchhasbeenlosingtimeforthepastweek.Itprobablyneeds__________________________________.A.cleaningB.tocleanC.cleaned(16)Doeshisabsence____________toyourwork?A.makeadifferenceB.takeallthecreditC.bringabout(17)I’mconfidentintheseaslongaswe________theneedsofthecommunityresidentsandimproveourservicequality.A.keepaneyeonB.keepaneyeatC.keepeyeson(18)Nowlet’s______abreakfortenminutesandthencontinueourtalk.A.takeB.makeC.give(19)Theoldsaying“practicemakesperfect”______tointerviewingtoo.A.applicantsB.appliesC.applications(20)Thequalityofquestionnairewill_____howmuchinformationweknowfromourcustomers.A.effectB.affectC.affections(21)Weshallhaveanopportunitytoexchange_______tomorrow.A.sightsB.meaningsC.views(22)______artisoneofthetraditionalChineseartforms,whichwasinventedbyZhugeKongming.Itneedspapers,scissors,andbambootofinishA.SkylanternB.PapercuttingC.Chineseclay(23)Participantshave_____theProductivityAnalysisWorksheet.A.completingB.beencompletedC.completed(24)Fewofthemhurtthemselvesintheaccidentlastnight,______?A.don’ttheyB.didn’ttheyC.didthey(25)-Shallwegoshoppingnow?-SorryIcan’t,I_____myshirts.A.washB.washedC.amwashing(26)Theworkersarebusy_______modelsfortheexhibition.A.tomakeB.withmakingC.making(27)_______ofthemhasabedroomandastudy.A.EveryB.BothC.Each(28)Sincethisroadiswetandslipperythismorning,it__________lastnight.A.mustrainB.wasrainingC.musthaverained(29)Thehallwasalmostempty.Therewere________peopleinit.A.littleB.alittleC.few(30)Relationshipsandfriendshipscan_______gangs.A.resultsfromB.leadtoC.arriveat(31)Asecretarymustbeskilledinofficesoftware______wordprocessing.A.regardlessofB.intermsofC.suchas(32)Ifyoucutdowntoomanytrees,itwill______ourenvironment.A.beharmfultoB.beresponsibleforC.beharmfulfor(33)Whenstatingproblems,wecanmakea_____withthosefromlastyear.A.comparingB.compareC.comparison(34)Youmust_______theannualcertificationofemploymentonlinewithin15days.A.submitB.omitC.commit(35)Theteacherknockedatthedoortogetthestudents’_____assoonasheenteredtheclassroom.A.courageB.attentionC.support(36)-Whenwillyoucome,MondayorTuesday,John?-I’mafraid________dayispossible.Iwillbeverybusyinthesetwodays.A.everyB.eitherC.neither(37)Johnfellasleep_______hewaslisteningtothemusic.A.afterB.beforeC.while(38)-Timeislimited.Iwonder_______.-Don’tworry.Letmedriveyoutoschool.A.ifIcangettoschoolontimeB.howcanIgettoschoolC.whyIamlateforclass(39)Themoreinformationyoucanget,________inyourfield.A.themorecompetitivewillyoubeB.youwillbethemorecompetitiveC.themorecompetitiveyouwillbe(40)___________shecouldn’tunderstandwaswhyfewerandfewerwenttohimforhelp.A.ThatB.WhatC.When(41)I’mafraidyou’llhavetopayus______theinconvenienceaccordingtothecontract.A.backB.offC.for(42)—Didthemedicinemakeyoufeelbetter?—No.__________medicineItake,________Ifeel.A.Themost;theworstB.Themore;theworseC.Themore;worse(43)-Ienjoyplaying__piano.What’syourhobby,Amy?-I‘minterestedinplaying__tennis.A.the,theB.the,/C./,the(44)________healthyfoodisgoodforourhealth.A.EatingB.ToeatC.Eat(45)Writethetelephonenumberdown____________youforget.A.oncaseB.incaseC.undercase(46)Weshouldtakethedegree________accountwhenwerecruitanewsecretary.A.withB.intoC.of(47)Thecarwon’tstartbecausethebatteryhas________.A.runoutB.runoverC.rundown(48)We’re______fortheworkthey’vedoneinthepastyear.A.gratefulB.gratefullyC.gratitude(49)Weareunder______tofinishthetaskwithinsuchlimitedtime.A.lineB.pressureC.expectation(50)Mark______twodaysgoingonfamilyvisitswithexperiencedstaffmembers.A.spendsB.takesC.costs(51)Hisactionisalways______withhiswords．A.constantB.continuousC.consistent(52)Myfatherissohard-working.Heisnolongertheman______hewasfifteenyearsago.A.whoB.thatC.whom(53)Iftheweatherhadbeengood,thechildren________outforawalk.A.hadgoneB.wouldgoC.couldhavegone(54)-Iamworriedaboutthedanceshow.-Beconfident!Ifyoudon’tbelieveinyourself,_______will.A.nobodyB.somebodyC.anybody(55)Bynextyear,he________inNewYorkforfiveyears.A.hasworkedB.hasbeenworkingC.willhaveworked(56)-Whyareyousoexcited?-Alaninvitedme______onatriptoTibet.A.togoB.goC.going(57)Whenyoumeetanewword,youcan_____inadictionary.A.lookitonB.lookitoverC.lookitup(58)Hiringtherightemployee________you________athousandtimesoverinhighemployeemorale.A.pays…offB.takes…offC.pays…back(59)Helenwassoexcitedatthenewsthatshecould__sayaword.A.hardlyB.almostC.ever(60)Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus.I________youitwillperformwellsoon.A.argueB.affectC.assure(61)We______itverymuchthatyou’vecometogiveusatimelyride.Otherwisewewouldmissthetrain.A.appreciateB.expectC.promise(62)______face-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.A.ComparedtoB.ComparingC.Compare(63)Theyhavelearnedabout______inrecentyears.A.severalhundredEnglishwordsB.hundredsofEnglishwordsC.hundredofEnglishwords(64)People______findusefulinformationfromtheannualreport.A.hadtoB.daredC.could(65)TheJiaheCommunityServiceCenterisaboutto______serviceforresidents.A.providedB.provideC.providing(66)I’mwritingto_______apositionasacomputerengineerinyourcompany.A.thankforB.waitforC.applyfor(67)It’sagreat______forustohavethechancetoworkwithyou.A.offerB.honorC.owner(68)Ithinkthe15thanniversary______aspecialcelebration.A.reservesB.deservesC.serves(69)Wefeel______withtheinconveniencetheservicecenterbroughtus.A.disappointedB.worriedC.surprised(70)ItwasLucy_____helpedmelastSunday.A.whatB.thatC.which(71)Sheisverycareful.She_______veryfewmistakesinherwork.A.makingB.makeC.makes(72)Myneighbors______talktousmoreifthey______learnEnglish.A.would;couldB.will;couldC.would;/(73)Idiscoverthatlisteningto______isthesecret_______languagelearning.A.somethinginteresting;toB.interestingsomething;toC.interestingsomething;of(74)Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysis________theannualreport.A.basedonB.basingonC.baseon(75)Youwillgetusedto________herewhenyouhavesettleddown.A.livingB.liveC.lives(76)Yourlong-termsuccessineventplanningwillbebased________theexperienceyouhad.A.toB.onC.of(77)______thedata,nearly65%ofpeopleareunsatisfiedwithourcommunityservice.A.AccordingtoB.RegardlessofC.Becauseof(78)Wehaveto______ourannualworkreporttothemanagernextweek.A.handinB.handoutC.handsup(79)Generallyspeaking,we’ve______someprogressthisyearindevelopingandimprovingcommunityservices.A.keptB.takenC.made(80)______thebosssays,itisunreasonabletoaskmetoworkovertimewithoutpay.A.whateverB.whicheverC.whenever(81)Undernocircumstance________totellliestothepublic.A.thecompaniesareallowedB.arethecompaniesallowedC.thecompanieswillallow(82)Inthreemonths,wewillbe______thefoundingofourcommunity.A.celebrateB.celebratingC.celebrated(83)Unfortunatelythepoorgirlcan’tdoanythingbut________allherbelongingsatalowprice.A.tosellB.sellC.sold(84)Marysaidtome,“IfIhadseenyourbag,I________ittoyou.”A.willreturnB.wouldhavereturnedC.couldreturn(85)You’dbetterhaveyourhair_____beforegoingtoyourfriend’swedding.A.cuttingB.cutC.tocut三、閱讀理解1.Ifyoutakethefollowingsteps,youcanmakeasatisfactoryannualreport.Andyourbossandothersupporterswillbeimpressed.Definingyouraccomplishments.Whatdifferencedidyoumake?Whathaschangedinyourcommunityorfieldbecauseofyourworkoverthepastyear?Takeallofyouractivitiesoverthelast12monthsanddividethemintothreetofivemajoraccomplishments.Lessismore:Beselective.Ifyouincludeeverything,theannualreportbecomesclutteredwithinformation.Youshouldthinkaboutwhatyouwanttofocuson,andthenselectstatisticstorepresentthatandhighlightkeyachievementswithphotos,orcasestudies,etc.Addingvisualsandcharts:Visualsandchartscanreducetheneedfortextsanddetails.Andtheywillmakethereportmoreattractive.It'sgreatifyouproduceafull-colorpublicationwithlotsofnicephotography.Ofcourse,itwilldependonyourresources.Astrongcalltoaction:Astrongcalltoactionattheendofyourreportwillimpressthereadersdeeply.Makeitclearwhatyou'dlikeyourreaderstodooncethey'vereadit.綜合題(20分)(1)Doyouhavetogatheralltheinformationsinceyouenteredthecompanybeforewritingtheannualreport?A.Yes.B.No.C.Notgiven.(2)Isitreasonabletoincludeeverythingofthecompanyinordertomaketheannualreportinformative?A.YesB.NoC.Notgiven(3)Whatdoestheunderlinedphrase“Lessismore”mean?A.Usingfewerwords,makingfewerparts,andsoon,issimpler,andmoreefficientthantheopposite.B.Thefewer,thebetter.C.Themore,thebetter.(4)WhichisNOTTUREforthefunctionsofthevisualsandcharts?A.Theycanreducetheneedfortextsanddetails.B.Theycanmakethereportmoreattractive.C.Theycanmakethereporthardertobeunderstood.(5)Howmanystepsshouldyoutaketomakeyourreportimpressive?A.Five.B.ThreeC.Four2.AreportpublishedtodaybyBritishdoctorsshowedsomeworryingtrends,butalsosomepositivesignsthatinthelong-termthecountry'shealthmightimprove.Thereportwasbasedontwoyearsofinterviewswithfamilydoctorsabouttheirpatients.Thedoctorsexpressedconcernthatpatientswereeatingtoomuchandweregenerallyoverweight.Thedoctorssaidthiswasparticularlyworryingastheywereseeingmoreandmoreyoungpeoplewithweightproblems.Butitwasnotjusttheirpatientseatingtoomuchthatconcerneddoctors,butthequalityofthefoodaswell.Thedoctorssaidthatmanyoftheirpatientsledbusylivesanddidnothavetimetocooktraditionalmeals.Becauseofthismanyofthemwereturningtounhealthyfastfoods.Salesofthistypeoffoodhavebeenincreasingsteadilyoverthelastdecade,althoughthereweresignsthattherateofgrowthisdeclining.Thedoctorsfeltthattherewasaclearlinkbetweenover-consumptionoffastfoodandhealthproblemsamongtheirpatients.Butthereportwasnotallbadnews.Thedoctorsinterviewedalsoreportedanincreasedawarenessoftheimportanceofhealthyeatingamongtheirpatients.Manyreportedanincreaseinthenumberofpatientstheyseewhohadswitchedtoahealthyorganicdiet.綜合題(20分)(1)Thereportwas_______.A.mainlyhadnewsB.allbadnewsC.allgoodnews(2)Doctorsareparticularlyconcernedabout________.A.overweightpeoplewholeadbusylivesB.peoplewhodon'teattraditionalmealsC.youngpeoplewhoareoverweight(3)Fewerpeoplearecookingtraditionalmealsbecause________.A.theydon'tknowhowtoB.theyarelazyC.theyaretoobusy(4)Atthemomentsalesoffastfood_______.A.aregrowingfastB.aregrowingslowlyC.aredeclining(5)Doctorsreportthatmoreoftheirpatients_________.A.areawareoftheimportanceofhealthyeatingB.don'tcareabouthealthyeatingC.areawareoftheimportanceoftakingexercise3.Stressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedupthatanswer,andthere'snohope.”O(jiān)nepooranswernormallydoesnotknockacandidateoutofconsideration.Aninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob.Visualizingsuccesscanimproveperformanceandhelpeaseanxiety.Alwaystryimaginingpositiveinteractionswithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.Tosomeextent,relaxationtechniques,suchasprogressivemusclerelaxationorbreathingexercises,canmanageanxiety.Ifyouranxietyaroundinterviewisexcessive,youmightconsiderseeingadoctortodevelopeffectivecountermeasures.綜合題(20分)(1)_________ofteninfluencesthestressaroundinterviewsaccordingtothepassage?A.InterviewprocessB.Anxiety-provokingthoughtsC.Interviewers'assumptions(2)Doesonepooranswerinaninterviewinfluenceacandidatetogetajob?A.Yes.B.No.C.Notgiven.(3)Imaginingsuccesshelpacandidateto_________levelsofanxiety.A.lowerB.raiseC.equal(4)Howcanwereduceourstressaroundinterviews?A.Breathedeeply.B.Meetfriend.C.Haveabigmeal.(5)Whenshouldwegotoseeadoctoraccordingtheauthor?A.Whenweloseconfidenceinaninterview.B.Whenwefindeffectivemeasuresagainstanxietyroundinterview.C.Whenwehavetoomuchstressaroundinterview.4.Thehousesweliveinareveryimportant.Theykeepusfrombeingcoldinthewinterandhotinthesummer.Inthewintertheykeepoutthesnow.Theyalsokeepoutthewind.Evenifitisblowingoutside,weareniceandwarminside.Inthesummerhouseskeepthehotsunfromus.Whenitrains,theykeepusfromgettingwet.Housesarealsoplaceswherewecanfeelsafe.Peoplecan’tgetatusorourthings.Housesgiveusaplacetobetogetherwithourfamiliesandfriends.Mothersandfatherscarefortheirchildrenthere.Thechildrenplaythere.Thefamilyeatandsleepunderthesameroof.Housesaredifferentinmanyways.Theyaremadeofdifferentthings.Somehousesaremadeofwood.Somearemadeofstone.Sometimesmorethanonethingisusedtomakeahouse.Housescomeindifferentsizes.Somehouseshaveonlyoneroom.Somehouseshavemorethanoneroom.Bigapartmenthousesfoundincitieshaveagreatmanyrooms.Theyholdmanyfamilies.Theroomsinwhicheachfamilylivesarecalledanapartment.Housesaredifferentinthewaystheyarebuilt.Housesinhotcountriescanbelightlybuilt.Inplacesitrainsmuchofthetime,housesmustkeepoutthewater.綜合題(20分)(1)WhichofthefollowingisNOTmentionedinthepassage？A.Peoplefeelsafeinhouse.B.Familiesandfriendsliveinthesamehouse.C.Childrenoftenplayinhouse.(2)Accordingtothepassage,thehousecankeepout___.A.thewindB.thesnowC.BothAandB(3)Housesare____insizesandmanyways.A.beautifulB.thesameC.different(4)WhichofthefollowingprobablyinNOTthethingusedtobuildhouses?A.Steel.B.Cotton.C.Stone.(5)Fromthepassagewecaninferthatpeople____.A.inhotplacesliketolivethelightly-builthousestogetheatB.inthecoldplacesliketoliveinthestronghousestokeepsafeC.insomeplaceswhereitrainsmuchofthetimeliketoliveinhousewhichcankeep5.Meiyu,bornin1991,isfromTurkey(土耳其).Sheistheyoungestchildofherfamily.Afterhighschool,manypeoplelearnedEnglishorJapanese,butMeiyudecidedtolearnChineseinuniversity.ShelearnedChineseforfouryearsinAnkaraUniversityinTurkey,andgothernameMeiyuthere.MeiyufellinlovewithChineseaftergoingtouniversity.ShebecamemoreinterestedaftersheknewmoreaboutChinesehistory.Inthebeginningmanypeopledidnotunderstandherdecision.ButtheyallsaidMeiyuhadmadearightchoicewhenshegraduatedfromuniversityin2013.Sincethen,moreChinesehavebeenvisitingTurkey.ThetradebetweenthetwocountriesalsorequiresChinese-speakingpeople.“SpeakingChinesemeansmorejobopportunities.”saidMeiyu.NowMeiyuhasbeeninWuhan,Chinaforabouttwoyears.BesidesgoingonstudyingChinese,sheshowsgreatinterestinChinesekungfuaswell,soshespendsherfreetimeonkungfutrainingwithhercoaches.Notonlycankungfuhelpimproveherhealth,butsheisalsofascinatedbythehistoryandculturebehindit.Meiyusaid,“ThemoreIknowaboutChina,theluckierIfeeltohavebeenhere.Butthetruthisthatfunandpaingotogetherintheprocessoflearning.”MeiyuwillgraduateinJunethisyear.HerfriendswanthertostayinChina,butherparentshopeshecancomebackhome.Meiyuthinksitisdifficulttodecide.“EvenifIgobacktoTurkey,IwillchooseChineselanguageeducationasmyjob,”saidMeiyu.綜合題(20分)(1)WheredidMeiyulearnChineseforfouryears?A.inChina.B.inTurkey.C.inIndia.(2)What'sprobablythemeaningoftheword“opportunities”inparagraph2?A.觀點B.順序C.機會(3)WhydoesMeiyuspendherfreetimeonkungfutrainingwithhercoaches?A.Becausesheisinterestedinkungfu.B.Becauseshehastolearnkungfutograduate.C.BecauseshewantstoteachkungfuinTurkey.(4)WhowantsMeiyutocomebackhomeafterhergraduationinJune?A.Herparents.B.Herfriends.C.Herrelatives.(5)Whatcanyoulearnfromthepassage?A.MeiyulostcouragewhenshewasinWuhan.B.ChineseculturehasgreatlyinfluencedMeiyu.C.It'seasyforMeiyutochoosewhethertostayinChinaornot.6.Herearesomesuggestionsforyoutoholdasuccessfulevent.Decideuponyourtargetaudience.Thefirstthingyoushouldknowisyourtargetaudience.Fromthis,alltheotherdecisionswillfallintoplaceintermsofformat,content,prices,location,etc.Makealistofdetails.Whenyouholdanevent,youneedtoconsidereverything,fromprogramcontent,lighting,foodserving,transportationtoparkingandsafety.Makingalistwillensureyoudon’toverlookthings.Haveaclearpurpose.Whenyouplananevent,youshouldclearlydefineitspurposesothatallotherdecisionssupportit.Don’tclash.Checkthecalendar.Don’tclashwithholidaysorpopularvacationtimes.Knowyourlimitations.Youshouldbeawareofyourlimitsintermsofbudgetortime.Ifyoudecidetoholdaneventinaweek’stime,planforasimple,routineaffair.Ifit’sabigevent,prepareseveralmonthsahead.Ifthebudgetissmall,youmayhavetodoalotoftheworkyourself.綜合題(20分)(1)Whydoesthewritersaysuccessfulandmemorableeventsdon’tjusthappen?A.Becausetheycostmuchmoney.B.Becausedetailedplanningisneeded.C.Becauseitistoohardtoholdevents.(2)Accordingtothepassage,whatisthekeyfactortomakeyoureventsuccessful?A.Leadership.B.Details.C.Plentyofplanningtime.(3)WhichofthefollowingstatementisNOTtrueaccordingtothepassage?A.Toknowyourlistenersfirsthelpsyouplanyoureventbetter.B.Tocheckthecalendarcarefullywillavoidtimeconflicts.C.Toknowyourlimitsmeansyoushouldknowtheaudiencesize.(4)Whatdoesthefirstsentencemeaninparagraph2?A.Toknowyourtargetaudiencewillhelpyoumakeotherdecisions.B.Yourtargetaudiencemaybeabletohelpyouwiththeeventyouareplanning.C.Format,content,prices,etc.canbedecidedbyyourtargetaudience.(5)What’sthethemeofthepassage?A.Successfuleventsdetails.B.Successfulandmemorableevents.C.Planningsuccessfulevents.（二）判斷對錯1篇（含5小題）每小題4分共計20分1.Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthem,themorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.1.Askyourcustomersdirectlyandcatertotheirwishes.Thisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproduct.Whenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.2.Beacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou'retreated.3.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.4.Usequestionnairesandsurveys.Thisisoneofthemostwell-establishedfeedbacktechniques.Whenwell-conducted,theyusuallyworkwell.5.Encourageyourfront-linestafftobuildstrongrelationshipswithcustomers.Yourfront-linestaffarethemostresourcefulandreliable,aswellastheleastcostly,ofyourcustomerfeedbacksources.Theircommunicationwiththecustomerswillbecomeimportantinformationforimprovingcustomercare.Youmaydeliverthebestserviceintheworld.Butifitisnotwhatpeoplewant,you'rewastingyourtime.Implementone,two,threeoralloftheabovetechniques,andyourserviceandproductwillimproveovernight.綜合題(20分)(1)Hotelcustomersandhotelstaffthinkthesameaboutbreakfast.A.TB.F(2)Agoodorbadexperienceofacustomerinawheelchairinyourshopshowswhetheryourserviceisgoodornot.A.TB.F(3)It'snotnecessarytoknowaboutthecustomers'needsandpreferences.A.TB.F(4)Questionnairesareusefulingettingfeedbackfromcustomers.A.TB.F(5)Front-linestaffhavenothingtodowithimprovingcustomerservice.A.TB.F2.Onemorning,WuLiangdiscoveredthatherclassroomhadchanged.Shefoundthatthedeskswerenolongerinrows,butpushedtogethertomakeeightbiggerdesks.Shewassoexcitedaboutitforthefirsttwodaysthatshecouldn’tlistentotheteacherscarefully.Butsoonsheandherclassmatesgotusedtothisnewclassroomarrangement.“Nowourclassisquieter,”saidWu.“What’smore,wecancomeupwithourownideasandlearnmorethroughdiscussion.It’sabetterwaytostudy.”LiYulikedit,too.“Groupmembersfirstdiscuss,”hesaid,“andthenpresenttothewholeclass.Itmakesusbelieveinourselves.”ThiswaspartofareformatLi’sschool.Theschoolmadethisreformbe