1Copyright2003CBCOnlyforinternaluse.CAE2003HRSurveyFindings2Copyright2003CBCOnlyforinternaluse.ContentsResearchBackground-ResearchObjectives-ResearchMethodologySampleClassificationBackgroundInformationExecutiveSummary-ResearchFindings-ConclusionDetailedFindings3Copyright2003CBCOnlyforinternaluse.ResearchBackgroundHumanResourcesistheessenceofahealthycompany.Recruitingtherightpersonforthejobiscrucialtoacompanysperformance,invigoratingitandmaximizingefficiency.ShanghaiChinasmostprosperouscityattractsmoreandmoreforeigncompaniestoitssoil,giantcorporationsandsmallstart-upsalike.TheydemandprofessionalHRagenciestohelprecruitidealpersonnelandbuildanHRsystem.Withaimtounderstandthecurrentneedsandattitudesofforeigncompanies/jointventures(JVs)towardsHRservicesinShanghai,inMay2003CBCMarketingResearchundertookacomprehensivestudyofhundredsofforeigncompaniesfromavarietyofsectors.TheresearchresultsintendtoguideHRservicecompaniestobetterunderstandingtheirclientsneeds.4Copyright2003CBCOnlyforinternaluse.ResearchObjectivesThisstudycoversthefollowingtopics:AwarenessofHRagencies&HRagencies/headhuntersamongforeigncompanies/JVsinShanghaiRateofturnoverinvariousmajordepartmentsAttitudestowardscurrentHRagencies/headhuntersSatisfactionlevelsregardingcurrentHRagencies/headhuntersCurrentclientretentionandnewclientpotentialforHRagencies/headhuntersforC-levelrecruiting5Copyright2003CBCOnlyforinternaluse.ResearchMethodologyComputerAidedTelephoneInterviews(CATI)-CitycoverageShanghai-Samplesizeatotalofn=261CATIsurveyswereconducted-TargetrespondentsHumanResourcesManagersintheShanghaibranchesofforeigncompanies/JVs6Copyright2003CBCOnlyforinternaluse.SampleClassificationCompanyownershipJVJointVentureFOP-ForeignwhollyownedprivateFOL-ForeignwhollyownedlimitedIndustries:allCompanyScale:Small/Medium/LargebasedonthenumberofemployeesinChinaSmall-Below50employeesMedium-51-300employeesLarge-Over300employeesRespondenttypeC-level-CEO,COO,CFO,CTO,CIO,etc.M-LevelMiddlemanageriallevelOthertermsDK=dontknowAidedresponse=apromptedresponse；testspassiverecognitiononlyUnaidedresponse=anunpromptedresponse；testsactiverecognition7Copyright2003CBCOnlyforinternaluse.RespondentCompanies-In=261Base：AllrespondentsMorethanhalfofinterviewedcompanieswereFOLs,andnearly1/3wereJVs.Theyencompassednineindustries.TheLightIndustryandConsulting/Servicessectorscomposedmorethanhalfofallcompletes.Other2%Foreignwhollyownedlimited63%Foreignwhollyownedprivate6%JointVenture29%OwnershipIndustryConsultingServices20%IT8%Telecom3%SalesRep.5%Engineer-ing5%Others4%FMCG3%HeavyIndustry11%LightIndustry41%8Copyright2003CBCOnlyforinternaluse.RespondentCompanies-IIn=261Base：Allrespondents63%ofrespondentcompaniesemployedover2000staffworldwide.1/3ofthesecompaniesemployedover500inChinaalone.10,001-50,00025%50,000+15%DK4%0-50017%501-2,00016%2,001-10,00123