1、Method 培訓(xùn)方式Training Steps培訓(xùn)步驟Time時間THE ST.REGIS SHANGHAI上海瑞吉紅塔大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動綱要Task 任務(wù)：Suppliers File 供應(yīng)商檔案 Code 序號： OH-SM-CS-A003Objectives目的：At the end of this session, each trainee will be able to know how to set suppliers file and arrange it.在培訓(xùn)結(jié)束之后，每位受訓(xùn)者都應(yīng)能夠建立并管理供應(yīng)商檔案。Standard標(biāo)

2、準(zhǔn) : Refer to S&P standard Resources培訓(xùn)器材: Clip Chart, Overhead Projector, Hand Out. 白板，投影儀，培訓(xùn)資料 Method培訓(xùn)方式Training Steps培訓(xùn)步驟Time時間Introduction介紹Discuss 討論Prepare on the Clip Chart, show the topic of this session準(zhǔn)備白板，寫出本節(jié)內(nèi)容Contents內(nèi)容Lecture 講解Group Discuss 分組討論Lecture講解Example舉例Lecture講解Overhead p

3、rojector投影儀Lecture講解5. Summary 總結(jié)Show “W.I.F.M.”(objective)表明從此課所能學(xué)到的內(nèi)容(目標(biāo))Q1: Can the hotel offer all the request of catering client about the facilities? 飯店是否能為客人提供他們所需要的所有設(shè)備設(shè)施？Q2: Is anyone have the experience that hotel cant offer the facility for the guest because hotel without哪位曾經(jīng)有過飯店不能提供某項服務(wù)只

4、因為飯店沒有此樣設(shè)備或設(shè)施？Q3: Normally what can you do when at this situation.通常情況下您是如何來解決這樣的問題的。Q4: You find what is the problem?您發(fā)現(xiàn)這樣解決的問題在哪里？Q5: How can we do better?您是否曾經(jīng)想過如何會做的更好？The course should be divided into four parts: 課程可分為四部份：1. The objection of making supplier file. 建立供應(yīng)商檔案的目的2. How to select the

5、suppliers. 如何選擇供應(yīng)商。3. How to set up supplier file. 如何建立供應(yīng)商檔案4. How to arrange the supplier file. 如何整理供應(yīng)商檔案1. The objection of making supplier file. 建立供應(yīng)商檔案的目的§ Perfect the sort of facility of hotel.§ 完善飯店服務(wù)設(shè)備、設(shè)施。§ Effective suggestion for the client.§ 有效的為客人提供信息。§ Content cl

6、ient the additional request.§ 滿足客人的額外要求。1: What is the problem when we use the supplier?當(dāng)使用供應(yīng)商時通常情況下會有 什么樣問題？2: How will the client tread the supplier as when we suggest a supplier to them.客人將如何看待我們?yōu)槠湔业降墓?yīng)商？3: What kind of situation need us to use supplier?什么樣情況下需要我們使用供應(yīng)商？2. How to select the s

7、uppliers. 如何選擇供應(yīng)商。§ The facility what we have not or only have a little.§ 飯店不具備或數(shù)量少的服務(wù)設(shè)施。§ The facility what guest usually used.§ 客人經(jīng)常使用的的設(shè)施。§ The service that can keep respondence of hotel. 能與飯店服務(wù)標(biāo)準(zhǔn)保持一致的。1. Give a list of what we have not or only a little facility. (Project

8、or, Stage, etc.)例出飯店沒有或數(shù)量較少的設(shè)備、設(shè)施。(如：投影、活動舞臺等設(shè)備)2. Give a list of what kind of facility is the guest used usually?(Flip Chart, White Board, Microphone, etc.)例出客人經(jīng)常使用設(shè)備、設(shè)施名單。(如：活頁夾、白板、麥克風(fēng)等) 3. How to set up supplier file. 如何建立供應(yīng)商檔案§ Determine the quality suppliers.§ 確認(rèn)合格供應(yīng)商。§ Valid con

9、tact with each suppliers, and collect the information.§ 有效的與所選定的供應(yīng)商進(jìn)行聯(lián)絡(luò)，并為供應(yīng)商案收集相關(guān)信息。§ Each suppliers file will contain the following:Business filed / Numbers of each objections / Quotation and negotiate / Employment record§ 每個供應(yīng)商案應(yīng)包含以下內(nèi)容經(jīng)營范圍/ 可提供產(chǎn)品數(shù)量/ 報價及合作價 聯(lián)絡(luò)人Show the example form

10、for supplier file.展示供應(yīng)商檔案表格。4. How to arrange the supplier file. 如何整理供應(yīng)商檔案§ Make supplier record after each event, it will obtain the followingName of use company / The nature of the eventContact person / price and number / Client feedback§ 應(yīng)在每次使用供應(yīng)商后進(jìn)行記錄，記錄內(nèi)容如下：使用公司 / 活動類別 / 公司聯(lián)絡(luò)人費及及使用數(shù)量

11、/ 客人使用反饋§ According to the suppliers that can not use usually, make contact whiling arrange the supplier files.§ 不經(jīng)常使用的供應(yīng)商應(yīng)在整理檔案時進(jìn)行聯(lián)絡(luò)溝通。§ If the client can not keep the respondence of hotel or get complain form the client, will cancel it from the suppliers file.§ 不合乎飯店標(biāo)準(zhǔn)，或客人使用后不滿

12、意的供應(yīng)商，應(yīng)取消其檔案。§ Take supplier used record, arrange supplier file once half a year, and report it to the DOSM.§ 有關(guān)供應(yīng)商使用情況，應(yīng)在每半年整理檔案時，向市場銷售總監(jiān)匯報。1. Review todays content.復(fù)習(xí)今日內(nèi)容。2. Emphasis the key points.強(qiáng)調(diào)今日重點。3. Ask some question about each point. 應(yīng)重點問題提問。15min 10min5min30min5min5min5min5min

13、5min5min15minTotal: 60min 本套資料內(nèi)容包羅國內(nèi)外幾十家著名咨詢公司所做的管理咨詢項目的全部資料，新華信、正略筠策、仁達(dá)方略、博思智聯(lián)、捷盟、柏明頓、美世、翰威特、零點、遠(yuǎn)卓、麥肯錫、它將直接幫您擁有最權(quán)威、最前沿、最有價值、最全面的管理工具涉及行業(yè)：行業(yè) 交通物流 汽摩及配件 有色金屬 家具行業(yè) 家具行業(yè) 醫(yī)藥醫(yī)療 電力 電力 電信 IT 電信 開發(fā)區(qū) 開發(fā)區(qū) 通信 機(jī)械 電力 咨詢類型 戰(zhàn)略規(guī)劃 IT規(guī)劃 戰(zhàn)略規(guī)劃 康佳集團(tuán)康佳集團(tuán)管理人員任職資格體系項目合同20050513.doc康佳集團(tuán)康佳集團(tuán)項目啟動會議程建議20050522.doc康佳集團(tuán)深圳康佳通信科技有限公司部門職責(zé)（修訂版）.doc理實佳訊四環(huán)營銷咨詢項目咨詢作業(yè)項目成員考核表.doc理實佳訊四環(huán)營銷咨詢項目年度營銷計劃訪談提綱1.0.doc理實佳訊四環(huán)營銷咨詢項目項目成本管理制度.doc廣州電信器材公司人事檔案管理流程(建議與擋案管理合并）.doc廣州電信廣州市電信實業(yè)有限公司員工