1、annerlchen20061團(tuán)體動力在組織發(fā)展之應(yīng)用團(tuán)體動力在組織發(fā)展之應(yīng)用講師：陳若玲講師：陳若玲中華人力資源協(xié)會中華人力資源協(xié)會 監(jiān)事監(jiān)事中菲行集團(tuán)中菲行集團(tuán) 人力資源副總裁人力資源副總裁anne_0928-218-908annerlchen20062團(tuán)體動力在組織發(fā)展之應(yīng)用團(tuán)體動力在組織發(fā)展之應(yīng)用Application of Group Dynamics in Organizational Development The importance & Application of Group Dynamics in organizational development Struct

2、ured Experiences for human relations training Un-structured Experiences for human relations training Focus Group Motivating Organizational Atmosphereannerlchen20063 Importance & Application of Employee Dynamics in Organizational EffectivenessOrganizational Diagnostic: Identify root causes &

3、prioritize these problemsOrganizational Development: Focus areas to be developedTransformation Enabler: Implementation effort in change management Merge & Acquisition Integration: Stumbling blocks or excellence can be leveragedannerlchen20064 Importance & Application of Employee Dynamics in

4、Organizational EffectivenessEmployee EngagementCompany ImageCustomer RelationshipCustomer SatisfactionCompany CultureGlobal Teamsannerlchen20065團(tuán)體動力在組織發(fā)展之應(yīng)用團(tuán)體動力在組織發(fā)展之應(yīng)用Structured experiences for human relations training:*Self-disclosure*Two ways communication*Developing group commitment*Giving &

5、 Receiving Feedback*Seeking consensus*Management of stress annerlchen20066團(tuán)體動力在組織發(fā)展之應(yīng)用團(tuán)體動力在組織發(fā)展之應(yīng)用Un-structured experiences for human relations training:*Group sharing*First Encounter*Leadership styleannerlchen20067Focus GroupFocus groups a powerful means to evaluate services or test new ideas see h

6、ow it plays with various demographics can provide insight into issues which cannot be covered on a survey a good method to get people involved in the decision making process and have them provide their input regarding the topic annerlchen200681. Preparing for the Focus Group Discussion2. Developing

7、the Discussion Guide.Focus Groupannerlchen200693. Planning the Discussion SessionsDetermine What Equipment is Needed: audio tape, videotape, or simply take notesSelection of Focus Group Discussion ParticipantsChoosing the Number and Size of the Groups. A good size is between 8 to 10 participants per

8、 session. Establish a Pool of Potential Participants Follow-up Letter. Preparation for the Discussion SessionsFocus Groupannerlchen2006104. Moderating the sessions * Moderating the discussion is a difficult process * An experienced focus group moderator has the ability to draw information out of the

9、 participants. * Be neutral * Listen to participants voice with respect * Keep the Conversation Flowing * Talk to Members of the Research Team5. Analysis of the Results: 6. Writing the Report Focus Groupannerlchen2006117. Ethical considerations * Facilitator: Being honest and neutral in handling of sensitive material and confidentiality should be given to all participants*Participants: need to be encouraged to keep confidential what they hear during the meeting *Researchers: have the responsibility to anonymous data from the group. Focus Groupannerlchen200612激勵的組織氛圍激勵的組織氛圍 影響組織影響組織氛