1、BusinessEngish公司結(jié)構(gòu)介紹CEO : chief executive officer 首席執(zhí)行官chairman of the board of directors 董事長VP: vice president 副總裁general manager 總經(jīng)理 . . .Common business titles in EnglishHierarchical pyramid structure 層級制金字塔構(gòu)造Flat management structure 扁平化的管理構(gòu)造Flexible company with projected-based teams 有工程小組構(gòu)成的靈敏

2、公司體系Types of company structureManagers 經(jīng)理 Secretary 秘書Sales (department) 銷售部 Account department 客戶部Customer service department客服Public relations 公關部.Different DepartmentsA managerBe responsible for the main activities of the company such as manufacturing and sales(負責公司制造、銷售等主要業(yè)務)Make decisions 決策Mak

3、e plans 制定方案.Functions Of Different DepartmentsCommon business CEO : chief executive officer 首席執(zhí)行官chairman of the board of directors 董事長VP: vice president 副總裁general manager 總經(jīng)理deputy general manager 副總經(jīng)理assistant manager 副經(jīng)理助理personal / human resources manager人事部經(jīng)理director of the financial section

4、財務主管marking manager 營銷部經(jīng)理 administrative manager 行政部經(jīng)理sales manager 銷售部經(jīng)理public relations manager 公關部經(jīng)理production manager 消費部經(jīng)理Types of company structure 公司構(gòu)造類型Hierarchical pyramid structure 層級制金字塔構(gòu)造，即層級制組織構(gòu)造，是公司組織構(gòu)造形式之一。這種構(gòu)造的特點是，公司內(nèi)部功能齊全，科室設置完備，公司組織層次多，機構(gòu)呈縱向垂直構(gòu)架。自上而下逐級受權，自下而上逐級匯報，信息流通緩慢，溝通渠道有限，多重指導

5、，效率低下。Flat management structure 扁平化的管理構(gòu)造， 公司組織構(gòu)造形式之一。公司經(jīng)理即公司所有人，這類企業(yè)通常是小型公司。組織構(gòu)造簡單，機構(gòu)呈橫向扁平設立，信息反響環(huán)節(jié)少，效率高，管理層對經(jīng)營環(huán)節(jié)既不失去控制，又能使企業(yè)反響迅速。及時反響信息保證了有效管理和競爭優(yōu)勢。與Hierarchical management structure 層級制管理構(gòu)造相對。Flexible company with projected-based teams 有工程小組構(gòu)成的靈敏公司體系。由基于信息技術、自我管理、分工明確的任務小組或者事業(yè)單位構(gòu)成，公司組織機構(gòu)呈現(xiàn)靈敏機動的特性，

6、該組織機構(gòu)按工程小組設立，各工程小組或者事業(yè)單位直接對分管總經(jīng)理負責。既能有效管理龐大復雜的層級制組織構(gòu)造，又可以保持企業(yè)家式新興公司的快速反響。信息技術作為該組織構(gòu)造協(xié)調(diào)管理和決策反響的中樞。Production departmentproduction managerManagerCEODifferent DepartmentsAccounts departmenthuman resources departmentR&D department Production departmentSecretaryDispatch departmentSales departmentCustomer

7、 service departmentPublic relationsCEO/President/ManagersFunctions Of Managers 經(jīng)理Be responsible for the main activities of the company such as manufacturing and sales (負責公司制造、銷售等主要業(yè)務)Make decisions 決策Make plans 制定方案Handle difficult situations at work 解決工作難題Deal with problems and complaints 處理投訴Sign

8、contracts 簽訂合同Monitor expenses claims 檢查核實報銷單Secretary 秘書 Make / answer telephone calls接打 Make/ take notes, minutes and messages deal with files and correspondence 負責會議記錄和 留言等 Write memos and reports 處理文件、信函 Work at computer for word processing 起草、備忘錄以及報告等 Receive guests and visitors 用電腦進展文字處理 Arran

9、ge meetings 安排會議 Make appointments 安排來訪預約Sales department 銷售部 Launch marketing promotions 舉辦促銷活動 Introduce products 推介產(chǎn)品 Demonstrate products 演示產(chǎn)品 Take care of complimentary presents 負責促銷贈品工作 Persuade customers to buy 說服顧客購置商品 Launch campaigns 組織商品推銷活動 Place advertisements 登載廣告 Advertise products 為商

10、品做廣告 Bargain about price 討價還價 Offer discount 提供促銷折扣Public relations 公關部Talk to the press and the public 與新聞媒體和公眾交流Communicate information from the company 向外界披露公司信息Give away publicity products 贈送宣傳品Entertain business clients 招待客戶Alter/ create / develop/ establish/ improve/project/promote corporate i

11、mage 改變/創(chuàng)立/開展/建立/改善/突出/推廣企業(yè)形象Account department 客戶部In charge of development and maintenance of the companys business resources 負責公司業(yè)務資源的開發(fā)及維護Engage in planning and organization of corporate hospitality events 負責大型企業(yè)公關活動的籌劃與組織Analysis and understand the market 分析業(yè)界動態(tài)，理解市場行情。Personalize offerings 提供個性

12、化效勞Pass demands and suggestions from the clients to the company and communicate information from the company 把客戶的想法和需求傳達給公司，再把公司相關信息傳達給客戶Anticipate customer wants 預測顧客需求Keep clients and the company in good relationship 使客戶與公司之間保持和諧/良性的合作關系Customer service department 客服部Deal with customers calls and

13、solve problems 處理客戶來電，解決客戶問題Accept repairs and deal with customers complaints 承受維修業(yè)務和處理客戶投訴Communicate timely with customers 與客戶及時進展溝通Offer a comprehensive and convenient after-care service 提供全面便捷的售后效勞Offer a full professional after-sales service 提供整套的專業(yè)售后效勞Undertake installation and testing tasks f

14、rom the company 負責承擔公司分配的安裝/調(diào)試任務Offer training to users technical staff 為用戶技術人員提供培訓效勞Accounts department 會計部 Make / work out budget 制定收支預算 Keep accounts 完成會計記賬 Deal with financial matters 處理各種財務事項Personnel / human resources department 人事部Recruit / hire new staff 招聘新員工Interview applicants 面試申請者Promot

15、e staff 晉升員工職務Train staff 培訓員工Fire staff 解聘員工Retire staff 辭退員工Deal with relationships between management and work force 協(xié)調(diào)管理層與員工的人事關系R&D department 籌劃部Do market research 進展市場調(diào)查Do product research 進展產(chǎn)品調(diào)查Design a product 設計/ 籌劃產(chǎn)品Carry out/ perform / conduct experiments 開展新產(chǎn)品試驗Customize a product 根據(jù)顧客的

16、詳細要求研制產(chǎn)品Production department 消費部Plan and organize operations 方案和組織消費Prepare operational schedules 編制消費經(jīng)營作業(yè)方案Schedule projects and deal with plant maintenance 安排工程以及負責設備運行Coordinate manufacturing activities to ensure production and quality of products meet specifications 協(xié)調(diào)消費活動，保證產(chǎn)品消費質(zhì)量符合要求Observe w

17、orkers to ensure compliance with standards 監(jiān)視檢查員工按照標準進展消費。Dispatch department 倉儲部Manage inventories 管理庫存Make/ receive and manage sales orders 承受銷售訂單，管理銷售訂單。Handle the receipt, storage and issue of stock 接收產(chǎn)品入庫，發(fā)貨Prepare and check orders to go out to shops 根據(jù)訂單備貨和驗貨Deliver goods 送貨Purchasing department 采購部Se