本文格式為Word版，下載可任意編輯——英式管家客人信息收集內(nèi)容規(guī)范英式管家客人信息收集內(nèi)容模范之相關(guān)制度和職責(zé)，英式管家客人信息收集內(nèi)容參考客人信息/客史資料舉例EXAMPLESOFITENSFORGUESTINFORMATION/HISTORY:*客人生日BIRTHDAYS:*客人周年紀(jì)念日ANNIVERSARY*特殊事情SPECIALOCCASION...

英式管家客人信息收集內(nèi)容參考

客人信息/客史資料舉例EXAMPLESOFITENSFORGUESTINFORMATION/HISTORY:

*客人生日BIRTHDAYS:

*客人周年紀(jì)念日ANNIVERSARY

*特殊事情SPECIALOCCASION

*熟客REPEATGUEST

*愛好的嬉戲USUALGAMEPLAYED

*賭場(chǎng)市場(chǎng)開發(fā)人員CASINOHOST

*套房設(shè)置偏好SUITEPREFERENCE

*酒水偏好DRINKPREFERENCE

*飲食偏好FOODPREFERENCES

*茶/咖啡偏好TEA/COFFEEPREFERENCE

*早餐時(shí)間BREAKFASRTIME

*早餐常規(guī)訂單BREAKFASTSTANDINGORDER

*偏愛枕頭類型PILLOWTYPE

*衣櫥護(hù)理WARDROBECARE

*行李開包要求UNPACKINGREQUESTED

*上次入住的管家BUTLERLASTVISIT

*紅酒偏好WINEPREFERENCE

*音樂偏好MUSICPREFERRED

*是否打高爾夫球GOLFER

*花卉偏愛FLOWERSPERFERRDE

*水果偏愛FRUITPREFERRED

*報(bào)紙偏好MEWSPAPER

*家鄉(xiāng)城市HOMECITY

*雜志偏好MAGAXINESREAD

*客用品偏好PREFERREDAMENITY

*此前投訴內(nèi)容PREVIOUSCOMPAINTS

*本次入住投訴COMPLAINTTHISVISIT

*身體殘疾PHYSICALHANDICAP

*過敏ALLERGIES

*飲食需求留神DIETARYREQUIREMENTS

*愛好的人或物L(fēng)IKES

*厭惡的人或物DISLIKES

*衣物洗滌需求LAUNDRYREQUIREMENTS

*餐廳偏好PREFERREDRESTAURANTS

*套房就餐偏好SUITEDININGPREFERENCES

*行李打包苦求REQUESTSPACKING

*水療用戶SPAUSERSPA

*餐桌偏好PREFEREDRESTAURANTTABLE

*套房陳設(shè)偏好PREFERREDSETTINGOFSUITE

*特殊要求SPECIFICREQUESTS

*隨行設(shè)備EQUIPMENTBROUGHTONVISIT

*別墅早餐TIMEVILLABREAKFASTSERVED

*電腦用戶COMPUTERTYPE

*吸煙/非吸煙人士SMOKER/NONSMOKER

*香煙類型CIGSRETTETYPE

*雪茄類型CIGARTYPE

*衛(wèi)浴用品偏好TOILETRIESPREFERRED

*電影偏愛MOVIESWATCHED

*英文水平LEVELOFENGLISHSPOKEN