TELEPHONE

LANGUAGEHello!Thisis__________.I’mfrom__________.Ialways/usually/sometimes/rarely/never

usethetelephonetomakecalls.Exerciseonnumbers397371237256882223926429ABC976271562233300087004425DEF895173221984090846527777GHINATOPHONETICALPHABETA—AlphaB—BravoC—CharlieD—DeltaE—EchoF—FoxtrotG—GolfH—HotelI—IndiaS—SierraT—TangoU—UniformV—VictorW—WhiskeyX—X-rayY—YankeeZ—ZuluJ—JulietK—KiloL—LimaM—MikeN—NovemberO—OscarP—PapaQ—QuebecR—RomeoTELEPHONEVOCABULARYQUIZ1.Ifsomeoneleavesyouamessageonvoicemail,youhaveto_______it.

A. read

B. listento

C. text

2.I'msorry,butIreallyhavetotakethis

A. ring

B. tone

C. call

3.Wedon'tspeakonthephonemuchbecause_______eachotherischeaper.

A. calling

B. texting

C. dialling

4.Iwasfinedforusingmy_______whileIwasdriving.

A. landlinephone

B. mobilephone

C. payphone

5.IfIreallylikeasong,Imakeitmyphone's

A. ringtone

B. dialtone

C. pick-uptone?????6.I'mbusyrightnow.Canyou_______later?

A. hangup

B. callback

C. callthrough

7.Tousethephoneinyourhotelroom,youhaveto_______"0"fortheoperatorfirst.

A. answer

B. pickup

C. dial

8.Maria'snotherejustnow.Wouldyoulikeherto_______yourcall?

A. return

B. answer

C. take

9.You'llneedcoinsoraphonecardifyouwanttousea

A. cellphone

B. payphone

C. smartphone

10.Atelephonecallinwhichthreeormorepeoplecanhearandspeakwithoneanotherisa

A. conferencecall

B. robocall

C. busysignal?????TELEPHONEPHRASESThe

informal

phrasesaremostlyforfamilyandfriends.The

formal

phrasesareforbusinessandofficialcallsandforcallstoimportantpeople.

Callerunknown

meansthepersonansweringthephonedoesn'tknowwho'scalling.Whatdoyousaywhenyouanswerthephone?Hello.Carolhere.(callerunknown)Hi,Adam.Howareyou?Hey,Philip.What'sup?Whatdoyousaywhenyouanswerthephone?Hello?Serenaspeaking.(callerunknown)PhilipFalconspeaking.Who'scalling,please?(callerunknown)DoctorMartin'soffice.MayIknowwho'scalling,please?(callerunknown)ThankyouforcallingACECorp.Jodyspeaking.HelloMaria.Nicetohearfromyou.HelloDr.Jones.HowcanIhelpyou?ACECorp.Kimspeaking.WhatcanIdoforyou,Robert?Howdoyouintroduceyourself?HeyGeorge.It'sLisacalling.(informal)Hello,thisisJulieMadisoncalling.Hi.It'sAngelinafromthedentist'sofficehere.(informal)HelloDante.ThisisAlancallingfromBigBoyzAutobody.Howdoyouasktospeakwithsomeone?Hi.IsNinathere?(informal)CanyouputMichaelon?(informal)CanItalktoJosef?TellhimMarilyn'scalling.(informal)MayIspeaktoMr.Greenintheaccountingdepartment,please?Goodmorning.IsDr.Martinavailable,please?Howdoyouconnectthecalltosomeone?Justasec.I'llgethim.(informal)Hangonamoment.I'llseeifshe'sin.(informal)Onemomentplease.I'llseeifhe'savailable.Holdthelineplease.I'llputyouthroughinamoment.PleaseholdwhileIputyouthroughtothemanager'soffice.Howdoyoutakeamessage?CanItakeamessage?Wouldyouliketoleaveamessage?Sammy'snotin.Icantellhimyoucalledifyoulike.(informal)No,that'sokay.I'llcallhimlater.(informal)I'msorry,butLisa'snothereatthemoment.CanItakeamessage?Howdoyouleaveamessage?CanIleaveamessage?Wouldyoumindgivingheramessage?Woulditbepossibletoleaveamessage?CouldyoutellherJonathancalled?CouldyouaskhimtocallPaulwhenhegetsin?Howdoyouendaconversation?Well,IguessI'dbettergetgoing.Talkagainsoon,OK?(informal)Thanksforcalling.Byefornow.Ihavetoletyougonow.Ihaveanothercallcomingthrough.I'dbetterrun.I'mafraidthat'smyotherline.I'lltalktoyouagainsoon.ByeJules.MAKINGANAPPOINTMENTThelmaisphoningherdentalclinictomakeanappointmentwithherdentist.Receptionist:ThankyouforphoningMapleDentalClinic.Sylviaspeaks/speaking/calls.HowcanIhelpyou?

Thelma:HiSylvia.Thisbe/It's/IamThelmaWoodscalling.Howareyoutoday?

Receptionist:I'mfineMrs.Woods.Howareyou?

Thelma:Well,actually,Ihaveabitofasoretooth.IwashopingDr.Morriswouldhavesometimetoseemethisweek.

Receptionist:I'mafraid/scared/worriedhe'sbookedthisweek.Icanputyouinfor2pmnextTuesday.Howdoesthatsound?

Thelma:Thatwouldbegreat.

Receptionist:I'llhavetogiveyoutheaddressofournewoffice.

Thelma:Oh,that'sright,youmoved.Receptionist:Yes,wemoveddowntown.Doyouhaveapenhandy/thehandypen/theavailablepen?

Thelma:Couldyouholdonabuzz/moment/timeplease?...Okay,goaheadSylvia.

Receptionist:Okay,weareat723BalticAvenue.Suite004.

Thelma:Ifyoucould/Pleasecanyou/Wouldyoumindspellingthatforme?

Receptionist:Sure.That'sseven-twenty-three"Baltic"...BforBear/forBrave/forBravo,AforAlpha,LforLima,TforTango,IforIndia,andCforCharlie.Andit'ssuitezerozerofour.

Thelma:Okaygreat.I'llseeyouonTuesdaythen.

Receptionist:Okay.Greatfor/Pleasedto/Thanksforcalling.Seeyouthen.

Thelma:Thanks.Bye.TAKINGAMESSAGECameronistelephoningtospeaktoMaria.LeslieanswersthecallandtakesamessageforMaria.Leslie:Hello?/Hi?/Yes?

Cameron:Hi,isthisLeslie?

Leslie:Yes.Whoareyou?/Andyou?/Who'sthis?

Cameron:It'sCameronhere.IsMariainside/in/where?

Leslie:No,shejustcame/stepped/goneoutforamoment.CanItakeamessage?

Cameron:Yes,thanks.Couldyou/Wouldyoumind/CanyoubeaskhertomeetmeattheCapitol4movietheatreat7pmtonight?

Leslie:Sure.Justletmewritethatdown.OhCameron.Couldyouholdoff/holding/holdforasecond?Ihavetotakeanothercall.

Cameron:Noproblem.Leslie:Hi.Sorryaboutthat.Nowcouldyoupleasesayagain/

repeat/reviewthatinformation?Ididn'thaveapenhandy.

Cameron:Sure.It'stheCapitol4theatreat7o'clock.

Leslie:Okay,I'vegotit.Isthereanythingelse?

Cameron:No,that'sgreat.

Leslie:Okay.Uh-oh,there'smyotherlineagain.I'dbettercall/

run/hangon.

Cameron:Okay,thanksagain.Byefornow.

Leslie:ByeBye./Byetoo./Seeyouagain.OrderingapizzaAngieSmithiscallingPepi'sPizzaforapizzadeliveryathome…Hostess:Pepi'sPizza.HowcanIcall/answer/helpyou?

Customer:Hi.I'dliketoorderapizzaplease.

Hostess:Okay.I'llhavetotransferyourcalltoourtake-outdepartment.One/This/Amomentplease.

RecordedMessage:ThankyouforcallingPepi'sPizza.AllofouroperatorsarebusyatthemomentPleaseholdforthenextavailableperson.

Take-outClerk:Thankyouforwaiting.Miguelhere/speaking/talks.Isthisfortake-outordelivery?

Customer:Deliveryplease.

Take-outClerk:CanIhaveyournameandaddressplease?

Customer:Mynameis...

Take-outClerk:Sorry,it'sreallybusyinhere.Couldyouspeakout/speaking/speakupalittleplease?Customer:Oh,sure.ThisisAngieSmith.MyaddressisnumbertwoFrontStreet.

Take-outClerk:Isthatanapartmentorahouse?

Customers:It'sanapartment.Numberseventeen.

Take-outClerk:Okay.Andwhatwouldyouliketoordertoday?

Customer:I'dlikealargepepperonipizzawithmushrooms,olivesandextracheese.

Take-outClerk:I'msorry,myEnglishisn'tbetter/verystrong/easy.Couldyouslowdownalittleplease?

Customer:Noproblem.That'salargepizza.

Take-outClerk:Largepizza.Okay.

Customer:AndI'dlikeitwithpepperoniandmushrooms.

Take-outClerk:Pepperoniandmushrooms.Isthereanythingelse?

Customer:Yes,olivesandextracheeseplease.Take-outClerk:Okay.I'vegotyourmessage/gotinformation/gotitalldown.

Customer:Great.Andhowlongwillthatbe?

Take-outClerk:Itwillbeaboutthirtyminutes,MissSmith.

Customer:Andhowmuchwillitcost?

Take-outClerk:Um--couldyoupleaseholdoff/ho