技術(shù)支持工程師英文簡(jiǎn)歷BasicInformation-Name:xxx-Gender:Male-Dateofbirth:1990/xx/xx-Contactinformation:email:xxx@,phone:+xxx-xxxxxxxxxxx-Location:xxxSummaryAhighlymotivatedandexperiencedTechnicalSupportEngineerwithmorethan5yearsofexperienceintroubleshooting,installation,andmaintenanceforaleadingsoftwarefirm.ProficientinprovidingexcellentcustomerserviceandtechnicalsupportintheITindustry.Strongorganizationalandtime-managementabilitieswithexcellentinterpersonalskills.HoldingavalidCCNAcertificate.EducationBackground-Bachelor’sDegreeinComputerScience,xxxUniversity,20xx-20xxSkills&Abilities-Solidknowledgeinnetworkingprinciplesandprotocols,operatingsystems(Windows,Linux,andmacOS),databasemanagementsystems(MySQL,Oracle,andSQLServer),andscriptinglanguages(Python,Bash,andPerl).-Well-versedintroubleshootinghardwareandsoftwareissues,diagnosingnetworkconnectivityproblems,andserverconfigurationmanagement.-SkilledinusingmonitoringtoolssuchasNagios,Zabbix,andPrometheustomonitortheserverandnetworkperformance.-ProficientinimplementingDisasterRecoverysolutionsandbackupstrategies,includingVeeamandVeritas.-ExperienceinautomatingtasksusingAnsibleandcreatingplaybooks.-Exceptionalcustomerserviceandcommunicationskills,withafocusonsuccessfulcaseresolutionandcustomersatisfaction.-Detail-oriented,passionate,andabletoworkunderpressure.WorkExperienceTechnicalSupportEngineer,xxxTechnologies,Inc.

(20xx-Present)-Collaboratedwithcustomersandtheproductteamtocaptureandtroubleshootissuesthroughvariouschannels,includingemail,phone,andremoteassistance.-Analyzedcustomerproblemsandprovidedrootcauseanalysistoensuretheissue’sresolutionandcustomersatisfaction.-Escalatedcomplexissuestoengineering,customersuccess,orproductmanagementasrequired,tracingtheanalysis,andtrackingcustomerfeedback.-Createddocumentation,procedures,andprocessesforissueresolution,frequentlyaskedquestions,andknowledge-basedarticlestoeducatecustomersandcustomersupportstaff.-Maintainedsoftware,hardware,andnetworksupportbydiagnosingandresolvingcustomerproblems,thentrackingcustomerservicerequestsviaticket,phone,oremail.-AsaSubjectMatterExpert,trainednewteammembersintechnicalsupportskillsandtechniques.Certifications-CiscoCertifiedNetworkAssociate(CCNA),Cisco,20xxReferencesAvailableuponrequest.ConclusionAsahighlyskilledandorganizedTechnicalSupportEngineer,IamconfidentthatIcanprovideyourorganizationwiththetechnicalsupportitneeds.Myabilitytoresolvecomplextechnicalis