:

40a

:20%,,.50%,,.2?2004..*

,,,,.,,.,,a’s,,.(,,)()3?2004..*

,:a.:.:

:A:A::4?2004..*

:a;.,,()a:;,a.,,,()v1991,.5?2004..*

?

()

,,

6?2004..*

’s3–17?2004..*

8?2004..*3.1

9?2004..*

,:

:3–210?2004..*

..A:.A.,.11?2004..*

:,,:,:,,,:,

3–312?2004..*

13?2004..*

a

,,a

14?2004..*

a(a,.,)

—(57)a123:a,:15?2004..*

()–,,,,27,1876195,,:;,:,;a,16?2004..*A3.3:,1969,1989,,.47907..17?2004..*

.()a.:(1),(2),(3).a:,,,,:,;;:18?2004..*

.

A..a.a,..19?2004..*O*()*A3,300..a,,,,a.O*.20?2004..*

3.2(4) (5) (6)

0 0 01 1 12 2 23 3 3*4 4 45 5 56 6* 6*7 78—**.:.,,(,:.,1991),5.21?2004..*

().22?2004..*

JobAnalystInterview

QuestionnaireInterview

Questionnaire

ObservationSupervisorEmployeesCombineandreconciledataTentativedraftFinalDraftSecuringconsensus3–423?2004..*a

()

24?2004..*

...25?2004..*(’d)

O*.“〞26?2004..*(’d),,:,,;a....27?2004..*(’d)

:,,,,.:,,,,,28?2004..*

,...,.29?2004..*

:,,;.a,.“〞a“〞.a.30?2004..*

,.

:

31?2004..*

..,’s..

...32?2004..*

......33?2004..*

.()a().,,,,.34?2004..*

3.435?2004..*

,36?2004..*

()(,,)a,,.37?2004..*

.

3–538?2004..*

,:

39?2004..*

A

40?2004..*

()

“〞:

’s

a41?2004..*

3.6:,7946,,92037.42?2004..*

.().,..3–643?2004..*(’d)a....3–744?2004..*

:

,

,

,

.45?2004..*

()

46?2004..*

FocusonQualityAcceptanceofMemberSkillsConsensus

DecisionMakingDisagreeConstructivelyListenandClarifySupport3–847?2004..*

.:

48?2004..*

3.849?2004..*

Aa(.,,,)a..

Aa...50?2004..*(’d)

aa.,,.

Aa.aa.51?2004..*(’d)

A,,..

A.52?2004..*

,,,

53?2004..*

.:,,4/104/40.a,a.(9/80),.54?2004..*

,a.a“.〞.55?2004..*

a.a,“.〞,,.56?2004..*KeysforSuccessfulTelecommutingIdentifyjobsbestsuitedtodistancework.Selectresponsibleemployees.Establishemployeefeedbackproceduresandperformancereviewmethodsforevaluation.Establishformalizedtelecommutingprocedures.Beginaformaltraining