PublicDisclosureAuthorizedPublicDisclosureAuthorizedPublicDisclosureAuthorized

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u3OlinSurveyReport

ECRBusinessIntelligenceTeam|February2024

Acknowledgements

TheMaliCountryOpinionSurveyispartoftheCountyOpinionSurveyProgramseries

oftheWorldBankGroup.ThisreportwaspreparedbytheBusinessIntelligence(BI)

team,ledbyJoséDeBuerba(SeniorExternalAffairsOfficer)andSvetlanaMarkova

(SeniorExternalAffairsOfficer).YuliaDanilina,JessicaCameron,NanLin,andSofya

Gubaydullinaoversawthedesign,reporting,andanalysisofthesurveyresults.

NoreenWambuiandIrinaPopovaprovideddatasupport.

BIacknowledgesthesignificantcontributionfromtheMalicountryteamand

independentfieldingagency,CEDREF.Inparticular,BIisgratefulforthesupportfrom

EdmondDingamhoudou(SeniorExternalAffairsOfficer)whocoordinatedthesurvey-

relatedactivitiesfromBamako,Mali.

Contents

Objectives

MethodologyOverview

OverallContext

OverallAttitudesTowardtheWorldBankGroup

WorldBankGroup’sSupportinDevelopmentAreas

WorldBankGroup’sEngagementontheGround

WorldBankGroup’sFinancialInstrumentsandKnowledgeWork

TheFutureRoleoftheWorldBankGroupinMali

CommunicationandOutreach

DemographicsoftheSample&DetailedMethodology

3

Objectives

ThissurveywasdesignedtoassisttheWorldBankGroup(WBG)ingainingabetterunderstandingofhowstakeholdersinMaliperceivetheWBG.Thesurveyexploredthefollowingquestions:

1.OverallContext:Howdostakeholdersperceivethecountry’sdirection?HowfamiliararetheywiththeWBG?HowmuchdotheytrusttheWBG?

2.KeyIndicators:WhatopiniondokeystakeholdershaveoftheWBGwhenitcomestoitseffectiveness,relevance,alignmentwithMali’sdevelopmentpriorities,andotherkeyindicators?Areopinionsimprovingordeclining?

3.DevelopmentPriorities:Whatareasofdevelopmentareperceivedtobethemostimportant?Havetheprioritieschangedoverthepastthreeyears?HoweffectiveistheWBGperceivedtobeintheseareas?

4.EngagementontheGround:HowistheWBGperceivedasadevelopmentpartner?Areopinionsimprovingordeclining?

5.FinancialInstrumentsandKnowledgeWork:WhatdokeystakeholdersvaluethemostandtheleastwhenitcomestotheWBG’sworkinMali?WhatopiniondokeystakeholdershaveofWBGfinancialinstrumentsandknowledge

products?Areopinionsimprovingordeclining?Whatarestakeholders’suggestionstoimproveWBG’seffectiveness?

6.CommunicationandOutreach:Whatarethepreferredcommunicationchannelsandwhichchannelsarereportedtobeusedthemost?Aretheredifferencesamongstakeholdergroupsintermsofpreferredchannels?

7.MessageRecall:WhatkeytopicsthattheWBGcommunicatesdostakeholdersrecall?IstherearelationshipbetweenmessagerecallandviewsoftheWBG’swork?

4

MethodologyOverview

.FieldedJunethruJuly2023

.729potentialparticipantswereaskedtocompleteamostlyquantitativesurvey

.Respondentscompletedthequestionnaireonlineorreceiveditviapostandreturneditaccordingly

.ListofnamesprovidedbytheWBGcountryteamandsupplementedbythefieldingagency

.Processmanagedonthegroundbythefieldingagency

.293participants(40%responserate)

.53%fromBamako,23%fromSikasso

.31%currentlycollaboratewiththeWBG

.ComparedtoFY20CountrySurvey

.505participants(54%responserate)

.Respondentscompletedthequestionnaireonlineorreceiveditviacourierandreturneditaccordingly

.29%collaboratedwiththeWBG

Click

here

fordetailsoftheRespondentSampleandMethodology.

GovernmentInstitution

Academia/ResearchInstitute/ThinkTank

Other

OfficeofthePresident,PrimeMinister,Minister

CivilSociety

LocalGovernment

Media

PrivateSector

OfficeofaParliamentarian

BilateralorMultilateralAgency

11%

8%

7%

7%

6%

4%

3%

2%

2%

51%

Q

Whichofthefollowingbestdescribesyourcurrentaffiliation?

(Selectonly1response)(PercentageofRespondents,N=265)

5

6

OverallContext

FY2023

FY2020

RespondentsareincreasinglyoptimisticaboutthedirectionMaliisheadingwitha22-percentagepointincreasein

respondentsindicatingMaliisheadingintherightdirectioncomparedtotheFY20COS.

.Itshouldbenoted,however,thatinthisyear’ssurvey,respondentsfromgovernmentweresignificantlymorelikelytoindicatethatMaliisheadedintheright

direction(94%ofgovernmentprincipals,78%of

governmentinstitutionrespondents,and82%oflocal

governmentrespondents)whereasrespondentsfrom

outsideofgovernmentweresignificantlymorelikelytosaythatMaliisheadedinthewrongdirection(43%ofnon-governmentorganizationrespondentsand46%ofacademiarespondents).

73%

3%

25%

Q

NearlyThree-QuartersofRespondents

thinkMaliisHeadedintheRightDirection

51%

20%

29%

Ingeneral,wouldyousaythatMaliisheadedin...?(PercentageofRespondents,FY23N=277;FY20N=485)

Therightdirection

Thewrongdirection

Notsure

7

Q

6.7

ConsistentFamiliaritywiththeWorldBank

AllRespondents

.Yearcomparison:Respondentsinthisyear’sCountry

Surveyreportedthesameleveloffamiliaritywith

theWorldBankasrespondentsintheFY20Survey:

Meanfamiliarity:FY23=5.4

GovernmentPrincipals

FY20=5.6

Non-GovernmentOrganization

Civilsociety,privatesector,andmedia

.CollaborationwiththeWBG:Respondentswhoindicated

thattheycollaboratewiththeWBGreportedsignificantly

higherlevelsoffamiliaritywiththeinstitution’swork:

GovernmentInstitution

Meanfamiliarity:CollaboratewithWBG=6.8

Donotcollaborate=4.7

Academia

LocalGovernment

HowfamiliarareyouwiththeworkoftheWorldBankGroupinMali?

Scale:1Notfamiliaratall–10Extremelyfamiliar(N=274)Statisticallysimilaracrossstakeholdergroups

5.4

5.6

5.4

5.1

4.5

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MeanRatingofFamiliarity

8

Q

FY23

FY20

TrustintheWBGDeclinedinMali

RespondentsinMaligavethehighestratingsoftrustfor

thenationalgovernment,followedbytheParliament/

NationalTransitionCouncil,localgovernment,academia,andtheprivatesector.

RatingsoftrustweresignificantlyhigherinFY23thaninFY20

forthenationalgovernment(nearlya3-pointincreaseona

10-pointscale),privatesector,civilsociety,andthemedia.Incontrast,theWorldBank,theCentralBankofWestAfrican

States,theIMF,andtheUNreceivedsignificantlylowerratingsoftrustinthisyear’ssurveycomparedtoFY20.

Towhatextentdoyoutrusteachofthefollowinggroupstodowhatisright?Scale:1Tonodegreeatall–10Toaverysignificantdegree(FY23N=~206;*Significantlydifferentbetweenyears

Thenationalgovernment*

Parliament/NationalTransitionCouncil

Localgovernment

Academia/researchcenters

Privatesector*

Regionaldevelopmentbanks

BilateralorganizationsTheWorldBankGroup*Womenorganizations

Civilsociety*

CentralBankofWestAfricanStates*

Youthorganizations

Faith-basedinstitutions

Media*

TheInternationalMonetaryFund*

TheUnitedNations(UN)*

FY20N=~406)

8.0

5.2

7.3

7.3

7.1

6.1

7.0

6.8

7.0

7.2

6.8

7.3

6.5

6.4

6.0

6.3

7.4

6.2

5.9

5.5

5.7

5.3

5.7

6.5

5.4

6.0

7.1

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MeanRatingofTrust

9

10

OverallAttitudestowardtheWorldBankGroup

PerceptionsofWBGRelevance,Alignment,andInfluenceDeclinedsinceFY20

InFY23,respondentsperceivedtheWBGassignificantly

lessrelevanttodevelopmentinMali,lessalignedwiththeirdevelopmentprioritiesforthecountry,andhavingless

influenceonthedevelopmentagenda.PerceptionsoftheBank'seffectivenessatachievingdevelopmentresultsinMaliremainedsimilaracrossbothCOS.

.Ofnote,governmentprincipalsgavethehighestratingsfortheWBG’srelevance,alignment,andeffectivenessinMali(means=7.7,7.3,and7.9,respectively)whilethosefromlocalgovernmentandacademiagavesignificantly

lowerratings(localgovernmentmeans=5.8,5.2,and5.1,respectively;academiameans=5.6,4.9,and4.9,respectively).

Relevance*

Influencesthe

developmentagenda*

Effectivenessinachievingresults^

Alignmentwith

developmentpriorities*

Endsextremepoverty

7.0

7.5

6.8

7.3

6.8

6.9

6.3

6.7

5.1

FY23

FY20

12345678910

Q

TheWBGcurrentlyplaysarelevantroleindevelopmentinMali.Scale:1Stronglydisagree–10Stronglyagree

TowhatextentdoestheWBGinfluencethedevelopmentagendainMali?Scale:1Tonodegreeatall–10ToaverysignificantdegreeHoweffectivehastheWBGbeeninachievingdevelopmentresultsinMali?Scale:1Noteffectiveatall–10Veryeffective

TheWBG’sworkisalignedwithwhatIconsiderthedevelopmentprioritiesforMali.Scale:1Stronglydisagree–10StronglyagreeTheWBG’sworkhelpsendextremepovertyinMali.Scale:1Stronglydisagree–10Stronglyagree

^ComparedtoameanscoreofthetwoquestionsaskedinFY20:"Overall,pleaserateyourimpressionoftheWBG’seffectivenessinMali.Scale:1Noteffectiveatall–10Veryeffective;TowhatextentdoestheWBG’sworkhelptoachievedevelopmentresultsinMali?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

MeanRating

*Significantlydifferent

betweenyears

11

1

2

3

56

MeanRating

4

NationalGovernmentandNon-GovernmentStakeholdersHoldMorePositivePerceptionsoftheWBG

Comparisonsofratingsforkeyperformanceindicatorsbetween

stakeholdergroupsfoundthat

respondentsfromlocalgovernment

andacademiahavelesstrustinthe

WBGandlesspositiveperceptionsoftheWBG’seffectiveness,relevance,alignment,andinfluencewhereas

governmentprincipalsand

respondentsfromgovernment

institutionsandnon-government

organizationshadsignificantlymorepositiveperceptionsandhigherlevelsoftrustintheWBG.

Q

HoweffectivehastheWBGbeeninachievingdevelopmentresultsinMalli?

Scale:1Noteffectiveatall–10Veryeffective

TheWBGcurrentlyplaysarelevantroleindevelopmentinMali.Scale:1Stronglydisagree–10Stronglyagree

TowhatextentdoestheWBGinfluencethedevelopmentagendainMali?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

TheWBG’sworkisalignedwithwhatIconsiderthedevelopmentprioritiesforMali.

Scale:1Stronglydisagree–10Stronglyagree

TowhatextentdoyoutrusttheWBGtodowhatisright?

Scale:1Tonodegreeatall–10Toaverysignificantdegree

Effectivenessinachievingresults*

Relevance*

Influencesthe

developmentagenda

Alignmentwith

developmentpriorities*

TrustintheWBG

7.9

7.2

5.1

6.7

4.9

7.7

7.4

5.8

7.1

5.6

7.4

7.3

6.2

7.0

5.8

7.3

6.8

5.2

6.4

4.9

6.9

7.0

6.0

6.8

5.8

Government

Principals

Government

Institution

Local

Government

Non-GovernmentOrganization

Civilsociety,privatesector,andmedia

Academia

*Significantly

differentbetweenstakeholdergroups

78910

12

Q

13

FamiliarityLeadstoMorePositivePerceptions

ComparingratingsofkeyperformanceindicatorsamongrespondentshighlyfamiliarwiththeWBG(ratingsof8-10ona10-pointscale)andthosewithlittlefamiliarity

withtheWBG(ratingsof1-4ona10-pointscale),onecanseethatthemorefamiliarstakeholdersarewiththeWBG,themorepositiveperceptionstheyhaveofthe

WBGanditswork.

Meaningfulengagementandoutreachcancontinuetoincreasepositiveperceptions.

Relevance*

Effectivenessinachievingresults*

TrustintheWBG*

Influencesthedevelopmentagenda*

Alignmentwithdevelopmentpriorities*

8.5

6.8

6.0

8.4

6.6

5.5

8.2

6.9

5.2

8.0

6.7

6.1

7.4

6.2

5.2

12345678910

MeanRating

HowfamiliarareyouwiththeworkoftheWBGinMali?

HighFamiliarity(8-10)SomeFamiliarity(5-7)LowFamiliarity(1-4)

TheWBGcurrentlyplaysarelevantroleindevelopmentinMali.Scale:1Stronglydisagree–10Stronglyagree

HoweffectivehastheWBGbeeninachievingdevelopmentresultsinMali?Scale:1Noteffectiveatall–10VeryeffectiveTowhatextentdoyoutrusttheWBGtodowhatisright?Scale:1Tonodegreeatall–10Toaverysignificantdegree

TowhatextentdoestheWBGinfluencethedevelopmentagendainMali?Scale:1Tonodegreeatall–10ToaverysignificantdegreeTheWBG’sworkisalignedwithwhatIconsiderthedevelopmentprioritiesforMali.Scale:1Stronglydisagree–10Stronglyagree

*Significantlydifferentbetweenlevelsoffamiliarity

Q

MaliisOnParwithotherFY23Western&CentralAfricaandIDACountriesonKeyPerformanceIndicators

Relevance

Influencesthedevelopmentagenda

TrusttheWBG

Effectivenessinachievingresults

Alignmentwithdevelopmentpriorities

7.0

7.4

7.1

6.8

6.8

6.9

6.8

7.3

7.1

6.8

6.9

6.8

6.3

7.0

6.8

MaliFY23

OtherWestern&

CentralAfrica

FY23Countries*

OtherIDAFY23

Countries*

12345678910

MeanRating

14

OtherFY23WesternandCentralAfricacountriesincludedCaboVerde,CentralAfricaRepublic,Ghana,Guinea,RepublicofCongo,andTheGambia

OtherFY23IDAcountriesincludedCentralAfricaRepublic,Djibouti,Guinea,Ghana,Honduras,KyrgyzRepublic,Nepal,S?oTomé&Príncipe,Tanzania,andTheGambia

StakeholderTrendsacrossPerformanceIndicators

Governmentprincipalsandrespondentsfromgovernmentinstitutionsandnon-governmentorganizationshadthe

highestmeanratingsacrosstheaggregatedresponsesto

theseventeenCOSindicatorquestionswhereas

respondentsfromacademiaandlocalgovernmenthadsignificantlylowerratings.

.CollaborationwiththeWBG:Respondentswho

indicatedthattheycollaboratewiththeWBGgave

significantlyhigherratingsacrosstheaggregated

indicatorquestionscomparedtorespondentswhodonot

collaboratewiththeWBG:

Meanrating:CollaboratewithWBG=7.5

Donotcollaborate=6.4

AllRespondents

GovernmentPrincipals

GovernmentInstitution

Non-GovernmentOrganization

Civilsociety,privatesector,andmedia

Academia

LocalGovernment

6.8

7.3

7.0

6.8

5.7

5.6

12345678910

MeanRatingofAggregatedIndicatorQuestions

Q

AllIndicatorQuestionsaskedonaScalefrom1to10.ClickherefordetailsoftheseIndicatorQuestions.Significantlydifferentbetweenstakeholdergroups

15

16

WorldBankGroup’sSupportinDevelopmentAreas

Q

DevelopmentAreasforWBGFocus

Health,agricultureandfoodsecurity,and

educationwerebyfarthetopareasinFY23

wherestakeholderswouldliketheWBGtofocusitsresources.

.Ofnote,respondentsinthisyear’ssurvey

consideredhealth,transport,environmentandnaturalresourcemanagement,andwater

supplyandsanitationofmuchgreaterpriority,allbeingidentifiedbymorethanthreetimesasmanyrespondentsasintheFY20survey.

Health

Agricultureandfoodsecurity

EducationMacroeconomicstability

Privatesectordevelopment

Transport

Environment/Naturalresourcemanagement

Watersupplyandsanitationinfrastructure

Highpriorityforacademia(48%)

Jobcreation/employment

Publicsectorgovernance

Energy/Extractives ClimatechangeDebtsustainability Genderequity SocialprotectionDigitaldevelopment

Socialinclusion

Trade

Urbandevelopment

Other

WhichareasshouldtheWBGprioritizeinitsworkinMalitohavethemostimpactondevelopmentresultsinthecountry?(Choosenomorethan5)(PercentageofRespondents,N=253)

37%

34%

32%

32%

32%

24%

21%

18%

9%

6%

6%

6%

6%

6%

5%

3%

3%

59%

56%

Increasedcompared

Increased

comparedIncreasedcompared

68%

Increasedprioritycomparedto

FY20(20%)

priority

toFY20(7%)

priority

toFY20(5%)

priority

toFY20(10%)

17

EffectivenessofWBG’s

SupportinSectoralAreas

TheWBG’sworkinagricultureandfoodsecurityreceivedthehighestratingsofeffectivenessandwassignificantlyimprovedcomparedtoFY20.Inaddition,

effectivenessratingsforhealth,education,environment/naturalresourcemanagement,jobcreation,privatesector,andurbandevelopmentweresignificantlyimproved.

Privatesectordevelopment*

Jobcreation/employment*

FY23

FY20

HumanDevelopment

Regionalintegration

Health*

Education*

GenderequitySocialprotection

SocialInclusion

Publicsectorgovernance

7.5

7.0

7.3

6.8

6.5

6.6

6.3

5.8

6.2

6.3

FY23

FY20

Watersupplyandsanitation

Transport

EnvironmentalSustainability

Energy/Extractives

Urbandevelopment*

Digitaldevelopment

7.8

7.2

7.2

6.5

7.0

6.8

Agricultureandfoodsecurity^*

Environment/Naturalresourcemanagement^*

Climatechange

FY23

FY20

FY23

FY20

*Significantlydifferentbetweenyears

Finance/Institutions/EconomicGrowth

7.1

6.2

7.1

6.1

7.0

6.6

6.7

6.8

Infrastructure

7.3

6.9

7.0

6.8

6.8

6.4

6.2

6.8

6.2

6.5

12345678910

MeanRatingofEffectiveness

12345678910

MeanRatingofEffectiveness

Q

HoweffectivedoyoubelievetheWBGisintermsoftheworkitdoesinthefollowingareasofdevelopmentinMali?Scale:1Noteffectiveatall–10Veryeffective(IfyouhaveNOexposureto/experienceinworkinginanyofthesectorslistedbelow,pleaserespond“Don’tknow”)^ThemeaneffectivenessoftheseparateitemsaskedinFY20wastakenforthiscomparisonanalysis.

18

19

WorldBankGroup’s

EngagementontheGround

Q

FY23

FY20

TheWBGSeenasaConsistentPartner

InFY23,respondentsgavethehighestratingsfor

theWBGbeingalong-termpartner.Although

Beingalong-termpartner

perceptionsoftheWBGbeingalong-termpartner,

responsive,accessible,andflexibleweremore

positivethisyearthaninFY20,thisdifferencedid

notreachstatisticalsignificance.

Responsivenesstoneeds

AccesstoWBGstaffandexperts

Flexibilitywhencircumstanceschange^

TowhatextentistheWBGaneffectivedevelopmentpartnerinMali,intermsofeachofthefollowing?

Scale:1Tonodegreeatall-10Toaverysignificantdegree^ComparedtothemeanofinstitutionalflexibilityandflexibilitytochangesinthecountrycontextaskedinFY20.

7.5

7.3

6.5

6.1

5.9

5.9

5.7

6.0

12345678910

MeanRating

20

TheWBGIncreasinglySeenasEffectivelyCollaborating

withStakeholders

InFY23,respondentsgavethehighestratingsforthe

WBG’scollaborationwiththenationalgovernmentandacademia/thinktanks/researchinstitutes.In

addition,respondentsperceivedtheWBGas

collaboratingsignificantlymoreeffectivelywiththe

privatesectorandcivilsocietycomparedtoFY20.

.Itshouldbenotedthatrespondentsfromnon-

governmentorganizations(civilsociety,private

sector,andmedia)gavesignificantlyhigherratingsfortheWBG’scollaborationwiththemedia(meanrating=7.6)comparedtorespondentsfromotherstakeholdergroups.

Thenationalgovernment

Academia/thinktanks/researchinstitutions

Privatesector*

Civilsociety(e.g.,NGOs,CBOs)*

Localgovernment

Regionaldevelopmentbanks

(e.g.,AfricanDevelopmentBank)

Otherdonorsand

developmentpartners

Media

Parliament/NationalTransitionCouncil

8.2

7.9

7.8

7.7

6.4

7.3

5.9

7.2

7.2

7.0

7.2

6.7

6.1

FY23

FY20

12345678910

Q

TowhatextentistheWBGaneffectivedevelopmentpartnerinMali,intermsofcollaboratingwiththefollowinggroups?Scale:1Tonodegreeatall–10Toaverysignificantdegree*Significantlydifferentbetweenyears

MeanRating

21

Q

6in10StakeholderswanttheBanktoCollaborateMorewiththeNationalGovernment

Respondentsinthisyear’ssurveyindicatedthattheWBGshould

collaboratemorewiththenationalgovernment,followedby

academiaandtheprivatesector.

Outreachtoacademiaandlocalgovernmentisadditionally

recommendedbecausetheywerethestakeholdergroupsleast

familiarwiththeBankandtendedtogivetheleastfavorableratingsoftheBankanditswork.

Topforgovernmentprincipals(71%)andgovernmentinstitutions(73%)

Thenationalgovernment

Academia/researchcenters

Privatesector

Localgovernment

Bilateralorganizations

Civilsociety

Regionaldevelopmentbanks

Otherdonorsanddevelopmentpartners

Parliament/NationalTransitionCouncil

Peacekeepingforces

YouthorganizationsTheInternationalMonetaryFund

Media

Other

TheUnitedNations(UN)

Faith-basedinstitutions

WhichTHREEofthefollowinggroupsshouldtheWBGcollaboratewithmoreinMali?

(Choosenomorethan3)(PercentageofRespondents,N=275)

61%

38%

36%

29%

25%

23%

16%

11%

10%

9%

9%

8%

Topfornon-government

organizations,whichincludescivilsociety,privatesector,

andmedia(26%)

2%

2%

organizations,whichincludescivilsociety,privatesector,and

media(63%)

Topfornon-government

Topfor

academia(86%)

3%

7%

22

23

WorldBankGroup’sFinancialInstrumentsandKnowledge

Work

Q

61%

FinancialResourcesconsideredtheBank’sGreatestValuetoMali

InFY23,financialresourceswere

consideredtheWBG’sgreatestvalueto

Mali,identifiedbymorethantwiceasmanyrespondentsasinFY20(23%).

CapacitybuildingandbringingtogetherdifferentstakeholdergroupswerealsomuchmorevaluedinFY23thaninFY20

(20%and22%,respectively).

Incontrast,theWBG’sgreatestvalue

identifiedinFY20,implementation

support(45%),droppedto#7(of8)

accordingtorespondentsinthisyear’s

survey(itshouldbenotedthatrespondentswereonlyallowedtoselecttwooptions

fromthelistofpossibleactivities).

Providingfinancialresources

Capacitybuildingandtraining

Bringingtogetherdifferentstakeholdergroups

(includingotherdevelopmentagenciesand

donors)tosupportMali’sdevelopmentefforts

Mobilizingthird-partyfinancialresources

Producingresearchonglobaldevelopment

issues(e.g.,reports,publications,research

papers)

Providingdataandstatistics

Providingadvisoryservicesandanalyticstosupportdesignorimplementationofpolicies

Other

WhenthinkingabouttheWBG’sroleinMali,whichactivitydoyouVALUEthemost?(Choosenomorethan2)(PercentageofRespondents,N=251)

33%

32%

26%

13%

11%

8%

3%

24

WBGLendingSeenasInsistingonAccountabilityandIncreasinglyTimely

IntermsoftheWBG’sfinancialinstruments,

respondentsgavethehighestratingsfortheWBG

insistingonaccountabilitythroughitslending.

Inaddition,respondentsperceivedthetimeliness

oftheBank’sfinancialsupportsignificantlymorepositivelythaninFY20.RespondentsalsoperceivedtheBank’sfinancialinstrumentsasmeetingMali’s

needsmoresoinFY23thaninFY20,butthisincreasedidnotreachstatisticalsignificance.

TheWBGinsistsonaccountability

throughitslending(e.g.,

performance-basedfinancing,

resourcestiedtoresults).

TheWBG’sfinancialinstruments

meettheneedsofMali.

TheWBGprovidesfinancialsupportinatimelymanner.^*

TheconditionsoftheWBG’s

financingarecompetitivecompared

tomarkets.

8.0

6.9

6.7

6.4

4.4

6.3

FY23

FY20

12345678910

MeanRating

Q

Towhatextentdoyouagree/disagreewiththefollowingstatements?Scale:1Stronglydisagree–10Stronglyagree

^Comparedto“TheWorldBankGroupdisbursesfundspromptly”askedinFY20.*Significantlydifferentbetweenyears

25

Q

RespondentsWhoHaveUsedtheWBG’sKnowledgeWorkseeitasTimelierandBetterDisseminated

HaveyouusedtheWBG’sadvisoryservicesand

analyticsinthepast?

Sevenintenrespondents

reportedthattheyhadnot

usedtheWBG’sknowledge

workinthepast.

Notsure16%

No70%

Yes14%

RespondentshadthehighestlevelsofagreementthattheyanticipateusingtheWBG’sadvisoryservicesandanalyticalworkinthefuture.

Althoughjust14%ofrespondentsinFY23reportedusingtheWBG’sknowledge,thosewhousedit,hadsignificantlyhigherlevelsofagreementthatthe

WBG’sknowledgeworkistimelyandadequatelydisseminatedcomparedtorespondentswhousedtheWBG’sknowledgeworkinFY20.

Itshouldbenoted,however,thateventhose

respondentswhousedtheBank’sknowledgefeelitisnottranslatedenoughintolocallanguage(s).

IanticipateusingtheWBG'sadvisoryservicesandanalyticalworkinthefuture

SignificantcontributionofWBGknowledgeworktodevelopmentresultsinMali

TheWBGbringsglobalexpertisetoMaliinitsadvisoryservicesandanalyticalwork^

IamsatisfiedwiththequalityoftheWBG’sadvisoryservicesandanalyticalworkinMali

TheWBGincludesanappropriatelevelofstakeholderinvolvementduringpreparation

TheWBG’sadvisoryservicesandanalyticalworkaretimely*

TheWBG’sadviceandrecommendationsaretailoredtoMali’scontext^^

TheWBG’sanalyticalproductsareadequatelydisseminated*

TheWBG’spublicationsaretranslatedenough

intolocallanguage(s)

8.1

5.65.7

5.8

7.5

7.2

7.6

7.8

5.3

5.9

7.3

7.4

6.5

5.1

6.9

6.9

5.9

7.07.0

7.1

4.8

4.74.6

7.3

6.3

Haveyou

usedWBG

advisory

servicesand

analyticsin

thepast?

FY23YesFY23No

FY20Yes

12345678910

MeanRating

HaveyouusedtheWBG’sadvisoryservicesandanalyticsinthepast?(PercentageofRespondents,FY23N=282;FY20N=478)

Towhatextentdoyouagree/disagreewiththefollowingstatements?Scale:1Stronglydisagree–10Stronglyagree

26

HowsignificantacontributiondoyoubelievetheWorldBankGroup'sknowledgeworkandactivitiesmaketodevelopmentresultsinMali?

Scale:1Notsignificantatall–10Verysignificant^Comparedto"Areasourceofrelevantinformationonglobalgoodpractices"and“AreadaptabletoMali’s

specificdevelopmentchallengesandcountrycircumstances”,respectively,askedinFY20.*SignificantlydifferentbetweenknowledgeusersinFY23andFY20

27

TheFutureRoleofthe

WorldBankGroupinMali

28

Q

WhattheWBGcoulddotoIncreaseitsEffectivenessinMali

InFY23,respondentswhocompletedthequestionnaireonlinewereaskedtodiscussthemostimportantthingtheBankcoulddotoimproveitseffectivenessinMali.Ofthe15respondentswhocompletedthequestionnaireo