酒店服務(wù)英語智慧樹知到期末考試答案+章節(jié)答案2024年石家莊信息工程職業(yè)學(xué)院Couldyoushowmethewaytothebusinesscenter?

答案:Sure,sir.Whatinformationshouldyouaskwhenaguestwantstoleaveamessage?

答案:theroomnumber###thephonenumberMr.King,howmanypiecesofluggagedoyouhave?

答案:Sixpieces.Doyouknowiftheguestscangetdrinksintheroom?

答案:Yes,youcan.Roomreservations.Goodmorning,whatkindofroomwouldyoulike?

答案:Adoubleroom.Youcanbooktwoair-ticketsfromtheoperatorwiththeswitchboard.

答案:FalseHowmuchwilladoubleroombeforonenight?

答案:RMB120yuanpernight.Accordingtothehotelpolicy,wearenotallowedtousecreditcard.

答案:FalseWhataspectswilltheguestcomplainabout?

答案:tatteredcurtain###ricketychair###overcookedpeanuts###chippercupMayIaskwhattheentrancefeeis?

答案:It'sfreeforanyone.我國酒店業(yè)的快速發(fā)展有目共睹，據(jù)有關(guān)預(yù)測，未來三年內(nèi)，我國將成為世界第一旅游大國。

答案:對Ifthereceptionistsarethere,youcantalktothem,theymaygiveyou()and()descriptionsabouttheplace.

答案:vivid###detailedThetraditionalcappuccinorecipemakesacoffeedrinkthatismadeof1/3

,1/3

and1/3

.

答案:frothedmilk###steamedmilk###espressoMostimportantofall,theycan()somevaluable()forthetrip.

答案:offer###adviceAgoodbartendershouldbe

and

tohisguests.

答案:kind###politeThereareseveralwaysyoucanfindoutaboutthe()and()youwishtovisitwhenyouareinahotel.

答案:countries###placesGuestsfeelpleasedwhentheroomattendantcallsthembyname.

答案:FalseI'dlikearoomwithaview.

答案:TrueK：Whatkindofjuicedoyouprefer,sir?M：Grapefruitjuiceandplease_________________(我要一杯很濃的咖啡)

答案:makemycoffeeverystrongWhatshouldthereservationclerksaysfirstwhenhe/sheanswersthephone?

答案:Reservations,mayIhelpyou?CreamisusuallyaddedintheLatte.

答案:TrueAsanattendantoftheRecreationalDepartment,youshouldbepoliteandhonest（）

答案:TrueDNDisforDoNotDisturb.

答案:TrueHonestyisthebestpolicy.

答案:TrueTranslatethesentence:"Whattypeofroomdoyouprefer？"

答案:您需要什么類型的房間？Afteropeningthedooryoucanhaveaseat.

答案:TrueI'llaskaporterto_________yourluggage.

答案:takecareofTheroomattendantshouldnevertouchthebanknotesordocumentsonthedeskwhencleaningtheguestroom.

答案:TrueThesentence“Doyouhaveareservationwithus?”inourbookrefersto（）

答案:您有預(yù)定嗎？Theword“menu”inourbookrefersto（）

答案:菜單Certainly,canIuseyour(筆）?

答案:penIhavefilledouttheform,anythingelseIneedtodo?what’syourname?B:

答案:MynameisEric.A:MayIhaveyourname,sir?B:________________.

答案:MynameisJohnSmithCappuccinoismadeof1/2espressonand1/2milk.

答案:FalseI'dpreferaquietroom.

答案:TrueThesentence“MayIcleanyourroomnow”inourbookrefersto（）

答案:我可以為您打掃房間嗎？Rumisakindofwine.

答案:FalseAcashiershouldremindhisclienttokeeptheexchangeslipingoodcondition.

答案:TrueLatteisoftenmixedwithsyrup.

答案:TrueTheword“airconditioner”inourbookrefersto（）

答案:空調(diào)PizzaisakindofChinesefood.

答案:False__________inourcheck-inproceduressincethenewmanagertookover.

答案:TherehavebeenchangesK：____________（兩個衣箱）andonebriefcase.Isthatcorrect?M：Yes,that’sall.

答案:twosuitcasesTheporterwillshowyou_______yourroom.

答案:toLetme_______youwithyourluggage.

答案:helpLetmehelpyou_______yourluggage?

答案:withIwouldliketo_________aroom,please.

答案:bookGoodmorning,welcometoourhotel.

(有什么可以為您服務(wù)的嗎)

答案:HowmayIassistyou?Theword“passport”inourbookrefersto（）

答案:護照Translatethesentence:"Whatkindofdrinkwouldyoulike?"

答案:您想要點什么飲料？Theguestisfinishinghismeal,howdoyoutrytosellmoretotheguest?

答案:Wouldyoulikeanythingelse？______theway,howlongwillittaketocleantheroom?

答案:ByMayI_________thecurtain?

答案:drawTheword“roomcard”inourbookrefersto（）

答案:門卡I'dlikearoomfacinganoisyroad

答案:FalseThesentence“Hereisyourroomcard,sir”inourbookrefersto（）

答案:先生，這是您的房卡Saunaroomsareaverywarmandrelaxingplace.

答案:TrueBothsaunaandbeautysaloonopenat8a.m.

答案:FalseSnackbarsinthegymcanprovidefoodanddrinksforguests.

答案:TrueFinlandisthoughttobethehomeofthesauna.

答案:TrueEyecontactis

whenservingguests.

答案:necessaryItistheconventionalsaunasthatwarmsobjectsinsteadofair.

答案:FalseIt'sthedutyofbartendertokeepthebar()

答案:cleanCoachinthegymcaninstructguesthowtoice-skating.

答案:FalsePeoplecanusethesaunafora

timetorelaxthemselves

答案:longAgoodbartendershouldnotbeknowledgeableinhisfield.

答案:FalseTheinternationalconventioncenterisequippedwithe-voteand()system.

答案:e-recordIplanto

theexhibitionnextyear.

答案:takepartinAtthethirdfloorofShijiazhuanghotel,istheeasthall.

答案:FalseWejustfinishedaworkshopinyourhotel,andIwanttoreturnthe(

)equipment.

答案:rental----Goodmorning,Shangri-laHotel,conventionservicecenter.LinHongspeaking.HowmayIhelpyou?-----ThisisJeremyCarterfromC&ACompany.I'dliketoreservea()inyouhotel.

答案:conventionhall____and____staffofinternationalstandardensureyouthebestservice

答案:Elegant###CoolAsyouusingthesecondfloortolaunchexhibition,youcanusethefirstfloortoholdaseminarorbanquet.

答案:TrueDoyouhaveanyspecialdemandsaboutthetabledecorations?Weneedsome()ontheheadtableandthereceptiondesk.

答案:freshflowersWeplantoprovidesomefreeandforthevisitors

答案:snacksandmineralwaterTheserviceprocedureisbegunwiththeregistrationofguest.

答案:TrueChinesehavegivenupthedeeprichnessinculturethatChinesefoodrepresents.

答案:FalseTablemannerssuchaswhat

or

touseareessentialinwesterndining.

答案:knife###folkTheforkisthemaintableutensilinChina.

答案:FalseWaitersshouldannouncetheyear,

,andvineyardofthegrapesorigintotheguest.

答案:vintageForeigenersarenotexpectedtousechopsticksproficiently.

答案:TrueChinesecookingisoneofthegreatestandoriginalcuisinesintheworld.

答案:TrueAsculturalcommunicationexpands,knowledgeofwesternfoodwillimprove.

答案:TrueTheChinesepeoplearebeginningtojoininmoreaffluentandknowledgeable

diningstyle.

答案:westernSharkFinangSwallowNesthaveextraordinarynutitionalvalue.

答案:TrueUndernocircumstancesisthewinetastingprotionalwaysofferedtothepersonwhoorderedthewineinthefirstplace.

答案:FalseThehotelprovideturn-downservicefor

答案:VIPguests###suiteroomguestsAhotel

workerisresponsibleformanydifferentareasofahotelandiscalledupontofixproblemsastheyarise(likealeakingpipe).

答案:maintenanceTher