INDUSTRIES

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MARKETSThestaffingindustryintheU.S.CHAPTER

01MarketoverviewAnnualsalesrevenueoftheagencyworkindustryworldwidefrom2002to2022(inbillioneuros)Annualsalesrevenueoftheagencyworkindustryworldwide2002-2022500450400350465417390.3377.2370361.4350315299.33002822792592562472432332502001501002031911601571502002

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20223/statistics/190621/global-annual-sales-revenues-of-the-agency-work-industry-since-1996In2022,theannualsalesrevenueoftheagencyworkindustryincreasedbyalmost50billioneuros.Thisbroughtthetotalin2022to465billioneuros.Since2002,theannualsalesrevenueoftheagencyworkindustrygrewbyover300billionU.S.dollars.ReadmoreNote(s):Worldwide;2002to2022Source(s):WorldEmploymentConfederationAgencyworkindustrysalesrevenueinselectedcountriesworldwidein2022(inbillioneuros)Agencyworkindustrysalesrevenueinselectedcountriesworldwide2022Salesrevenueinbillioneuros100050150200250UnitedStatesJapan22665UnitedKingdomGermanyAustraliaFrance53453823222119NetherlandsChinaIndiaItalyCanadaSwitzerlandSweden1413129BelgiumSpain864/statistics/190632/revenue-distribution-of-the-global-agency-work-industryIn2022,thecountrywiththehighestagencyworkindustrysalesrevenuewastheUnitedStates,withatotalof226billioneuros.SecondinthelistwasJapan,withroughly160billionU.S.dollarslessinagencyworkindustrysalesthantheUnitedStates.ReadmoreNote(s):Worldwide;2022Source(s):StaffingIndustryAnalysts;WorldEmploymentConfederationIndustryrevenueof“employmentplacement,executivesearchservices“intheU.S.from2012to2024(inbillionU.S.Dollars)Industryrevenueof“employmentplacement,executivesearchservices“intheU.S.2012-20243025201510502012201320142015201620172018*2019*2020*2021*2022*2023*2024*5Description:Thisstatisticshowstherevenueoftheindustry“employmentplacementagenciesandexecutivesearchservices“intheU.S.from2012to2017,withaforecastto2024.ItisprojectedthattherevenueofemploymentplacementagenciesandexecutivesearchservicesintheU.S.willamounttoapproximately27,1billionU.S.Dollarsby2024.ReadmoreNote(s):2012-2017;*Estimate-Thisalsoappliesforpastyearsasdataprovidedbystatisticalinstitutionsoftenisnotavailableformorerecentyears.TheindustryclassificationisbasedontheNaics2017-systemintheU.S..Theindustry[...]

ReadmoreSource(s):USCensusBureauStaffingandrecruitingindustrysalesintheUnitedStatesfrom2002to2022(inbillionU.S.dollars)StaffingandrecruitingindustrysalesintheU.S.2002-2022200180160186168162161156150147140140140132126116114120100806040200112110102100927980812002

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20226Description:In2022,staffingandrecruitingindustrysalesintheUnitedStatesgrewsignificantlytoreachapproximately186billionU.S.dollars.Thiswasanincreaseofroughly18billionU.S.dollarswhencomparedtothepreviousyear.In2020,thelargeststaffingandrecruitmentfirmworldwidewasRandstad,withmorethan20billionU.S.dollarsinrevenue.ReadmoreNote(s):UnitedStates;2002to2022Source(s):AmericanStaffingAssociation;StaffingIndustryAnalysts;USDepartmentofCommerceDistributionofstaffingandrecruitingindustrysalesintheUnitedStatesfrom2015to2022,bycategoryDistributionofstaffingandrecruitingindustrysalesintheU.S.2015-2022TemporaryandcontractSearchandplacement120%100%80%60%40%20%0%14%86%201514%86%201614%86%201715%15%13%87%202014%86%202115%85%85%85%2018201920227Description:Between2015and2022,thevastmajorityofstaffingindustrysalesintheUnitedStatesweremadeupbythetemporaryandcontractcategory.Searchandplacementsalesmadeup15percentofstaffingandrecruitingindustrysalesintheUnitedStatesin2022.ReadmoreNote(s):UnitedStates;2015to2022Source(s):AmericanStaffingAssociation;StaffingIndustryAnalysts;USDepartmentofCommerceCHAPTER

02TemporaryworkersAnnualtemporaryandcontractstaffingemploymentintheUnitedStatesfrom2000to2022(inmillions)TemporaryandcontractstaffingemploymentintheU.S.2000-2022201816141210817.216.81615.615.514.7

14.614.614.314.414.51414.113.513.612.812.712.611.611.210.89.69.364202000

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20229Description:In2022,temporaryandcontractstaffingemploymentintheUnitedStatescontinuedtomakearecoveryfollowingtheCOVID-19pandemic.Thisrepresentedanincreaseofapproximately500,000moreemployedinthisindustrywhencomparedtothepreviousyear.ReadmoreNote(s):UnitedStates;2000to2022Source(s):AmericanStaffingAssociationAverageemploymenttenureofcontractandtemporaryemployeesintheUnitedStatesfrom2000to2022(inweeks)AverageemploymenttenureofstaffingemployeesintheU.S.2000-20221614.313.8141210813.312.812.512.111.511.3

11.411.311.31110.810.710.610.410.210.110.110109.79.664202000

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202210Description:In2022,theaveragetenureofcontractandtemporaryemployeesintheUnitedStateswas10weeks.Tenureisdefinedasthedurationofemploymentwiththestaffingfirm.ReadmoreNote(s):UnitedStates;2000to2022Source(s):AmericanStaffingAssociationTurnoverratefortemporaryandcontractstaffintheUnitedStatesfrom2002to2022TemporaryandcontractstaffingturnoverrateintheU.S.2002-2022500%443%450%402%420%419%415%415%391%386%383%400%350%300%250%200%150%100%50%374%359%361%359%356%352%328%317%305%292%277%264%0%2002

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202211/statistics/934650/us-temporary-and-contract-staffing-turnover-rateIn2022,theturnoverratefortemporaryandcontractstaffwas419percent,anincreaseoffourpercentwhencomparedtothepreviousyear.Theturnoverratereferstothepercentageofemployeesinaworkforcewholeavewithinacertaintimeperiod.ReadmoreNote(s):UnitedStates;2002to2022Source(s):AmericanStaffingAssociationCHAPTER

03EmployersLeadingprioritiesforstaffingfirmsworldwidein2024Globalstaffingfirmsleadingpriorities2024Shareofrespondents0%5%10%15%20%25%30%35%40%45%44%50%WinningnewclientsDigitaltransformation30%Candidateacquisition30%30%StrengtheningclientrelationshipsBranddevelopmentandmarketingImprovingthecandidateexperienceExpanding(intonewmarketsand/orservices)26%25%13%13Description:In2024,theleadingpriorityforstaffingfirmsworldwidewaswinningnewclients.Joint-secondinthelistweredigitaltransformation,candidateacquisition,andstrengtheningclientrelationships.25percentofrespondentsstatedthatimprovingthecandidateexperiencewastheirleadingpriorityfor2024.ReadmoreNote(s):Worldwide;2023;1,400+respondents;globalrecruitmentindustryprofessionalsSource(s):BullhornAveragetrainingcostperemployeeintheUnitedStatesin2023,bybusinesssize(inU.S.dollars)AveragetrainingcostperemployeeU.S.2023,bybusinesssize1,2001,1051,0008006004002000702544477Small(100to999employees)Midsize(1,000to9,999employees)Large(10,000plusemployees)AllcompaniesBusinesssize14/statistics/1418350/onboarding-training-cost-per-employee-usIn2023,smallcompaniesintheUnitedStatespaidthemostmoneytotrainnewemployees,totalingroughly1,100U.S.dollarsperemployee.Largecompaniespaidtheleast,astheyspentapproximately500U.S.dollarsperemployeeintraining.

ReadmoreNote(s):UnitedStates;2023Source(s):ZippiaShareoftrainingexpenditureallocatedtoemployeetraininginthetrainingindustryintheUnitedStatesin2023,byjobtypeShareofexpenditureallocatedtoemployeetrainingbyjobtype202340%35%38%30%26%25%25%20%15%10%5%11%0%ExecutivesManagers,exemptNon-managers,exemptNon-exemptemployees15Description:InthetrainingindustryintheUnitedStates,non-exemptemployeeswereallocatedthehighestamountoftrainingexpenditurein2023.Thatyear,non-exemptemployeeswereallocatedalmost40percentofthetotaltrainingexpenditure.Thiswasfollowedbyexemptmanagersandnon-managers,whichwereeachallocated25and26percentofthetotaltrainingexpenditurerespectively.Executiveswereallocatedthesmallestamountfortrainingexpenditurein2023,at11percentofthe[...]

ReadmoreNote(s):NorthAmerica,UnitedStates;ApriltoJuly2023;142,829companies;U.S.-basedcorporationsandeducationalinstitutionswith100ormoreemployees.Source(s):Dun&Bradstreet;TrainingMagazineToprecruitmentmethodsintheUnitedStatesin2023ToprecruitmentmethodsU.S.2023100%90%90%80%70%60%50%40%30%20%10%0%85%71%CurrentemployeereferralsCompanywebsiteRecruitmentmethodFreejobboards16/statistics/1418354/recruitment-methods-usIn2023,currentemployeereferralswerethetoprecruitmentmethodforcompaniesintheUnitedStates.Freejobboardswerealsoapopularoption,with71percentofcompaniessurveyedmentioningthisastheirpreferredrecruitmentmethod.

ReadmoreNote(s):UnitedStates;2023Source(s):ZippiaMainchallengesforstaffingandrecruitmentagenciesworldwidein2023Mainchallengesforstaffingagenciesworldwide2023Shareofrespondents0%10%20%30%40%50%60%TalentshortageUncertaintyovereconomyReductionsinjobrequisitionsfromclientsPricingpressure56%33%28%22%21%COVID-19relatedimpactsonlabormarketReskillingworkers17%16%16%DigitaltransformationShifttonon-traditionalworkIncreasedcompetition12%Dataprotectioncompliance8%17Description:Accordingtotheresultsofasurveyconductedamongstaffingandrecruitmentprofessionals,over50percentoftherespondentsindicatedatalentshortageimpactonthelabormarketasthemainchallengeforstaffingfirmsin2023.Uncertaintyovertheeconomyremainedasignificantissue,withjustover30percentofrespondentscitingthisastheirmainchallenge.ReadmoreNote(s):Worldwide;2023;2.000+respondents;staffingandrecruitmentprofessionalsSource(s):Bullhorn(GRID)Predictedrevenuechangeofstaffingfirmsworldwidefrom2022to2023Predictedrevenuechangeofstaffingfirmsworldwide2022-2023Year-on-yeargrowthupto10percentYear-on-yeargrowthbymorethan10percent80%70%60%50%40%30%20%10%0%40%36%31%31%2022202318Description:Intheirpredictionsfor2023,staffingfirmswererelativelyhopefulregardingrevenuegrowth.36percentofrespondentsbelievedthatyear-on-yeargrowthwouldbemorethan10percent,whereas31percentsaidthatyear-on-yeargrowthwaspredictedtobeupto10percent.ReadmoreNote(s):NorthAmerica,France,Ireland,UnitedKingdom,APAC;2022;<2,000;recruitmentagenciesSource(s):Bullhorn(GRID)Mainindustrychallengesforstaffingfirmsworldwidein2023Mainindustrychallengesforstaffingfirmsworldwide2023Shareofrespondents0%10%20%30%40%50%60%TalentshortageUncertaintyovereconomy56%33%ReductionsinjobrequisitionsfromclientsPricingpressure28%22%21%COVID-19impactsonlabormarketReskillingworkers17%16%16%Non-traditionallabormodelsDigitaltransformationCompetitionfromfreelanceplatformsDataprotectioncompliance12%8%19Description:Themainindustrychallengesforstaffingfirmsworldwiderevolvedaroundanxietiesintheglobaleconomyin2023.Respondentswerefromthefollowingcountriesandregions:DACH,Benelux,APAC,NorthAmerica,theUK,Ireland.Thetopchallengefacedwasatalentshortage,withuncertaintyovertheeconomyandpricingpressurenotfarbehind.ReadmoreNote(s):Worldwide,NorthAmerica,France,Ireland,UnitedKingdom,APAC;2023;<2,000;recruitmentagenciesSource(s):Bullhorn(GRID)MostcommonperksofferedbyrecruitmentmanagersintheUnitedStatesin2024CommonperksofferedbyrecruitersintheU.S.2024Shareofrespondents30%

40%0%10%20%50%60%70%80%90%FlexibleworkschedulesPaidparentalleaveRemoteworkoptionsPaidtimeoffforvolunteeringCompany-paidmealsandsnacksRemoteworkandbusinessallowancesEmployeediscounts20Description:In2024,themostcommonperkofferedbyrecruitmentmanagersintheUnitedStateswereflexibleworkschedules,withalmost80percentofrespondentsclaimingthisbenefit.Secondinthelistwaspaidparentalleavewith72percent.

ReadmoreNote(s):UnitedStates;2024;executives,hiringmanagers,andemployeesSource(s):RobertHalfCHAPTER

04LeadingstaffingcompaniesRevenueofAdeccoGroupworldwidefrom2006to2023(inbillioneuros)RevenueofAdeccoGroupworldwide2006-20233025201510523.6623.8723.6423.9623.4322.7122.0121.0920.920.4220.5520.5419.972019.519.5618.6614.8020062007200820092010201120122013201420152016201720182019202020212022202322Description:In2023,theAdeccoGroupgeneratedarevenueofalmost24billioneuros.Thiswasaslightincreasewhencomparedtothepreviousyearasthecompanylookstohaverecoveredfromthestaffingcrisiscausedbythecoronaviruspandemic.

ReadmoreNote(s):Worldwide;2006to2023;FiscalyearendedDecember31ofeachyearSource(s):AdeccoDistributionofrevenuegeneratedbyAdeccoGroupworldwidein2023,bybrandDistributionofrevenuegeneratedbyAdeccoGroupworldwide2023bybrandAkkodis8%LHH(TalentSolutions)15%Adecco77%23Description:AmongthebrandsoftheAdeccoGroup,Adeccogeneratedbyfarthelargestshareofrevenueofthegroupin2023.Infact,morethanthree-quartersofthegroup'srevenueweregeneratedbythisbrand.Akkodisfollowed,with15percentofthetotalrevenuegeneratedbythegroupin2023.ReadmoreNote(s):Worldwide;2023;FiscalyearendedDecember31Source(s):AdeccoRevenueofManpowerGroupworldwidefrom2006to2023(inbillionU.S.dollars)RevenueofManpowerGroupworldwide2006-20232522.0121.9921.5421.0320.8620.6820.7620.7220.4920.2519.8319.6519.33201510518.8718.911817.5616.04020062007200820092010201120122013201420152016201720182019202020212022202324Description:TherevenueofManpowerGroupfluctuatedconsiderablybetween2006and2023.Theglobalhumanresourcesconsultingfirmgeneratedalmost19billionU.S.dollarsinrevenuein2023.In2020,Manpowerwasthethirdlargeststaffingcompanyintheworldrankedbyrevenue,behindtheSwissfirmAdeccoandtheDutchfirmRandstad.ReadmoreNote(s):Worldwide;2006to2023;FiscalyearendedDecember31ofeachyearSource(s):ManpowerRevenueofManpowerGroupworldwidefrom2011to2023,byregionorsegment(inbillionU.S.dollars)RevenueofManpowerGroupworldwidebyregionorsegment2011-2023SouthernEuropeNorthernEuropeAmericasAsiaPacific&MiddleEastRightManagement2520151050201120122013201420152016201720182019202020212022202325Description:TherevenueofManpowerGroupworldwidefluctuatedbetween2011and2023.In2022,ManpowerGroupgeneratedarevenueofroughly2.32billionU.S.dollarsintheAsiaPacificandMiddleEastregions.

ReadmoreNote(s):Worldwide;2011to2023;FiscalyearendedDecember31ofeachyearSource(s):ManpowerRevenueofRandstadworldwidefrom2006to2023(inbillioneuros)RevenueofRandstadworldwide2006-20233027.5725.4324.6425201510523.8123.6823.2720.6820.7219.2217.2517.0916.5716.2214.0414.1812.49.28.19020062007200820092010201120122013201420152016201720182019202020212022202326Description:In2023,therevenueofRandstadreachedapproximately25.43billioneurosworldwide.Thiswasadecreaseofmorethantwobillioneuroswhencomparedtothepreviousyear.ThehighestrevenuegeneratedbyRandstadwasin2022,whenthecompanyhadaturnoverof27.57billioneuros.ReadmoreNote(s):Worldwide;2006to2023;fiscalyearendedDecember31ofeachyear.Source(s):RandstadRevenuedistributionofRandstadworldwidein2023,byregionRevenuedistributionofRandstadworldwidebyregion2023Globalbusiness6%AsiaPacific10%Southe