ICS

01.040.01

CCS

A00

中華人民共和國國家標準

GB/T45258—2025

電信和互聯(lián)網服務評估指南

Telecomandinternetnetworkservices—Assessmentguideline

2025-02-28發(fā)布2025-06-01實施

國家市場監(jiān)督管理總局發(fā)布

國家標準化管理委員會

GB/T45258—2025

目次

前言

·····································································································

Ⅲ

1

范圍

··································································································

1

2

規(guī)范性引用文件

······················································································

1

3

術語和定義

···························································································

1

4

縮略語

································································································

3

5

評估目的

······························································································

3

6

評估對象

······························································································

3

7

評估內容

······························································································

3

8

評估者

································································································

4

8.1

評估者選擇

······················································································

4

8.2

評估者職責

······················································································

4

9

評估數據源

···························································································

4

10

評估程序

····························································································

5

11

評估等級劃分

·······················································································

5

參考文獻

··································································································

7

Ⅰ

GB/T45258—2025

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內容可能涉及專利。本文件的發(fā)布機構不承擔識別專利的責任。

本文件由中華人民共和國工業(yè)和信息化部提出。

本文件由全國通信服務標準化技術委員會（SAC/TC543）歸口。

本文件起草單位：中國信息通信研究院、中國電信集團有限公司、之江實驗室、西安郵電大學、

中國移動通信集團有限公司。

本文件主要起草人：聶秀英、高巍、張德華、陳戈、郭文雙、潘洋、韓剛、郭勐。

Ⅲ

GB/T45258—2025

電信和互聯(lián)網服務評估指南

1范圍

本文件給出了針對電信和互聯(lián)網服務客戶關系階段支撐服務方面服務質量的評估目的、評估對象、

評估內容、評估者、評估數據源、評估程序以及評估等級劃分等指南。

本文件適用于我國電信和互聯(lián)網服務客戶關系階段支撐服務方面服務質量的評估。

2規(guī)范性引用文件

下列文件中的內容通過文中的規(guī)范性引用而構成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

ITU?TE.800（2008.9）有關服務質量的術語定義（Definitionsoftermsrelatedtoqualityofser?

vice）

3術語和定義

ITU?TE.800（2008.9）界定的以及下列術語和定義適用于本文件。

3.1

質量quality

實體的整體特性，它有能力來滿足規(guī)定的和隱含的要求。

注：其中的特性是可觀察或可測量的。當特性被定義后，它們即成為參數，參數通過測量結果來描述。

[來源：ITU?TE.800（2008.9），2.1]

3.2

用戶/客戶服務質量需求QoSrequirementsofuser/customer

服務的用戶/客戶應用所需要的質量等級描述，該描述可以是非技術性的。

[來源：ITU?TG.1000（2001.11），3.3]

3.3

提供者承諾/預期的QoSQoSoffered/plannedbyprovider

服務提供者向客戶承諾的預期質量等級描述。

[來源：ITU?TE.800（2008.9），2.4]

3.4

服務者交付/實現(xiàn)的QoSQoSdeliveredbyprovider

實現(xiàn)并交付給客戶的實際質量等級描述。

[來源：ITU?TE.800（2008.9），2.5]

3.5

用戶/客戶體驗QoSQoSperceivedby