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CONSUMER&
BRANDBrandKPIs
for
airlines:
Allegiant
Air
inthe
United
StatesConsumer
Insights
reportOctober2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
1250Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
AllegiantAir’sperformance
inthe
airline
market.Fieldwork:May-June
2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofOctober
202468%
of
Allegiant
Air
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket??AllegiantAir’sbranding
resonates
more
with?AllegiantAirranksoutsidetheTop10
inawarenessMillennialswithin
the
airline
market?AllegiantAirgenerally
appealsto
men
more
thanwomen?Thepopularity
ratingof
AllegiantAiris
18%?AllegiantAirranksseventh
inusage?Among
AllegiantAirenthusiasts,44%
fall
underthehigh-income
category?Interms
of
loyalty,AllegiantAirisoutsidetheTop10inthe
United
States?Consumers
want
theirairlinebrandstohavereliability,
honesty
/trustworthiness,
and
friendliness?AllegiantAirhasascore
of
14%
formedia
buzz3Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Loyalty
is
the
highest
scoring
KPI
for
Allegiant
Air
at
68%Brand
profile:
snapshotBrand
performance
of
Allegiant
Airin
theUnitedStates68%42%18%14%12%AwarenessPopularityUsageLoyaltyBuzz5Notes:Airlines
‘a(chǎn)wareness’,‘popularity’,
‘usage’,‘loyalty’and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,248,
all
respondents
(awareness),
n=518,
respondents
who
know
the
individual
brand
(popularity),
n=518,
respondents
who
know
theindividual
brand(usage),
n=60,
respondents
who
have
used
the
individual
brand(loyalty),
n=518,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024Allegiant
Air
’s
branding
resonates
morewith
MillennialsBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations44%40%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeAllegiantAirbygeneration
versusthe
share
of
industryusers
ingeneral,
we
cansee
thatAllegiantAirislikedby6%
ofBaby
boomers
and
27%
ofGen
Xers,
whereas
thetotalshare
ofindustryusers
is6%
and
23%,
respectively.31%27%23%22%ForMillennials
andGen
Z,
44%
and
22%
feel
positivelytowards
Allegiant
Air,versus
40%
and
31%.
Socurrently,
forAllegiantAir,Millennials
connect
mostwith
theirbrandcompared
tothe
overall
industryuser.6%
6%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestoairlines,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=95,
Allegiant
Air
enthusiast,
n=737,
airline
usersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Allegiant
Air
generally
appeals
to
men
morethan
womenBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandLGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesofenthusiastsof
AllegiantAirshows
thatwomen
are
lesslikely
to
haveanaffinitywith
the
brandcompared
to
men.8%11%88%consumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
AllegiantAirhasalowerproportion
of
LGBTQIA+
consumerswhen
compared
tothe
industryusers
ingeneral.46%54%46%54%54%
ofmen
likeAllegiantAircomparedto46%
of
women,
whereas
fortheoverall
industry,54%
ofmen
useairlinescompared
to
46%
of
women.92%8%
of
AllegiantAirenthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to11%
amongindustryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
airlines,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=95,
Allegiant
Airenthusiast,
n=737,
airline
usersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Among
Allegiant
Air
enthusiasts,
44%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.24%24%Single41%16%14%44%CoupleSingleparentNuclear44%
ofAllegiant
Airenthusiastsarefromhigh-income
households.AllegiantAir’s
brandisgenerally
enjoyedmore
byconsumers
who
arepartof
anuclearhousehold,
33%
of
AllegiantAirenthusiastshavethiscurrent
livingsituation.7%15%33%32%27%24%33%Multi-generational2%4%12%14%ExtendedOther23%6%5%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
airlines,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=95,
Allegiant
Air
enthusiast,
n=737,
airline
usersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Consumers
want
their
airline
brands
to
have
reliability,
honesty
/trustworthiness,
and
friendlinessBrand
profile:
qualitiesQualitiesuserswant
from
airline
brandsAuthenticityForairlines,
thetopthree
qualitiesuserswant
fromabrandare
reliability,honesty
/trustworthiness,
andfriendliness.60%40%20%0%Thrill/ExcitementBoldnessClevernessSustainabilityAllegiantAirusers
also
appreciatethesekey
attributes,indicating
Allegiant
Airexudes
thesequalities.SocialresponsibilityCoolnessThequalitiesthatAllegiantAirenthusiastsare
least
focused
on
arethrill/excitement
andinnovation.ReliabilityExclusivityAllegiantAirshouldwork
onpromotinghonesty
/trustworthiness
toconvertenthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
airlines,
which
ofthese
aspects
aremostimportant
toyou?”;Multi
Pick;“When
it
comesto
airlines,
whichofthe
following
brands
do
youlike?”;Multi
Pick;“When
it
comesto
airlines,
which
ofthe
followingbrands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:n=60,
Allegiant
Air
users’,n=95,
Allegiant
Air
enthusiast,
n=737,
airline
usersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024Among
Allegiant
Air
fans,
36%
state
that
they
get
excited
about
airlinesBrand
profile:
attitudesWhat
doconsumersthink
ofairlinesingeneral?46%42%42%36%35%33%32%31%29%28%28%27%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrandsIknow
and
trustIget
excitedaboutairlinesIliketotalkabouttopicsrelating
toairlinesBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
airlines
do
youagree
with?”;
Multi
Pick;
“When
it
comes
toairlines,
which
ofthe
followingbrands
do
youlike?”;Multi
Pick;Base:n=95,
Allegiant
Air
enthusiast,
n=737,
airline
usersSources:
Statista
Consumer
Insights
Global,
asofOctober
2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1168%
of
Allegiant
Air
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
airlines,
theaverage
awareness
of
abrandinthe
United
Statesis52%.
Awareness
ofAllegiantAir,however,
isat42%.Awareness18%
ofU.S.
airlineusers
say
theylikeAllegiant
Air,compared
to
anindustryaverage
brandpopularity
of22%.12%
ofindustryusers
intheUnitedStatessaythey
useAllegiantAir,withtheaverage
usageof
abrandat12%.BuzzPopularity68%
ofbrandusers
saythey
would
usethe
brandagain,compared
toanaverage
loyalty
score
of
70%.AllegiantAirhasbeen
noticed
similarly
inthemediacompared
to
other
brands,with
a“Buzz”score
of14%compared
to
15%.LoyaltyBrandUsageIndustryaverageSooverall,
the
results
showtheir
performance
tobeaverage
compared
tothe
industry.12
Notes:Airlines
‘a(chǎn)wareness’,‘popularity’,
‘usage’,‘loyalty’and
‘buzz’
by
brand;
Multi
pick;
Base:
n=1,248,
all
respondents
(awareness),
n=518,
respondents
who
know
the
individual
brand
(popularity),
n=518,
respondents
who
know
theindividual
brand(usage),
n=60,
respondents
who
have
used
the
individual
brand(loyalty),
n=518,
respondents
who
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024Allegiant
Air
ranks
outside
the
Top
10
in
awareness
within
the
airline
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofAllegiantAirRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.1American
Airlines85%84%83%81%66%63%61%57%55%51%2Delta
Air
LinesUnited
AirlinesSouthwestAirlinesJetBlue
AirwaysSpirit
Air342%45Usingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.58%67AlaskaAirlinesBritish
AirwaysFrontier
AirlinesAir
Canada8Outofallrespondents,
42%
were
aware
of
AllegiantAir.ThisranksthemoutsidetheTop10
compared
toother
brandssurveyed
inthismarket.9AwarenessN/A1013
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,248,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024The
popularity
rating
of
Allegiant
Air
is
18%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofAllegiantAirRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Delta
Air
Lines47%45%41%40%30%24%19%19%18%18%18%2American
AirlinesUnited
AirlinesSouthwestAirlinesJetBlue
AirwaysAlaskaAirlinesSpirit
Air34Outofconsumers
who
knew
thebrand,
18%
saidtheyliked
AllegiantAir.
Thisranksthemtenthcompared
toother
brandssurveyed
inthismarket.5678Emirates82%9Frontier
AirlinesAllegiantAirPopularityN/A1014
Notes:“When
it
comesto
airlines,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;
Base:
n=518,
respondents
who
know
the
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024Allegiant
Air
ranks
seventh
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofAllegiantAirRank#
BrandUsage
%24%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
airlines,which
of
the
following
brandshaveyou
used
inthepast12
months?”.1Delta
Air
Lines12%2American
AirlinesUnited
AirlinesSouthwestAirlinesJetBlue
AirwaysAlaskaAirlinesAllegiantAir24%320%Outofconsumers
who
knew
thebrand,
12%
saidtheyused
AllegiantAir.This
ranksthemseventh
comparedtootherbrandssurveyed
inthismarket.419%514%613%712%8Emirates11%88%9Frontier
AirlinesSpirit
Air11%UsageN/A1011%15
Notes:“When
it
comesto
airlines,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:n=518,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofOctober
2024In
terms
of
loyalty,
Allegiant
Air
is
outside
the
Top
10
in
the
United
StatesBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofAllegiantAir’sconsumersRank#
BrandLoyalty
%92%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1WestJet2SouthwestAirlinesUnited
AirlinesJetBlue
AirwaysAmerican
AirlinesDelta
Air
LinesLufthansa86%32%385%483%582%681%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
airlines,
which
ofthe
following
brandsareyou
likely
to
useagaininthefuture?”.779%68%8KLMRoyalDutch
AirlinesHawaiianAirlinesAir
Canada71%970%Outofrespondents
whohaveused
AllegiantAir,68%saidthey
would
usethebrand
again.LoyaltyN/A1069%16
Notes:“When
it
comesto
airlines,
which
ofthe
following
brands
areyoulikely
to
use
again
in
the
future?”;
Multi
Pick;
Base:
n=60,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024Allegiant
Air
has
a
score
of
14%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofAllegiantAirRank#
BrandBuzz%30%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1Delta
Air
Lines14%2American
AirlinesSouthwest
AirlinesUnited
AirlinesEmirates29%326%Outofconsumers
who
knew
thebrand,
14%
saidtheyhadheardaboutAllegiant
Airinthe
media.
Thisranksthemninth
compared
to
other
brandssurveyed
inthismarket.423%521%6AlaskaAirlinesJetBlue
AirwaysAeroméxico20%718%816%86%9AllegiantAir14%BuzzN/A10Air
France14%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=518,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofOctober
2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgro
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