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一、選擇題

1、就業(yè)是最大的民生，俁市場主體也是為稔就業(yè)保民生。各地加大穩(wěn)崗擴崗激勵力度，企

業(yè)和員工共同克服困難。多渠道做好重點群體就業(yè)工作，支持大眾創(chuàng)業(yè)萬眾創(chuàng)新帶動就業(yè)。

新增市場主體恢復快速增長，創(chuàng)造了大量就業(yè)崗位。2020年全年城鎮(zhèn)新增就業(yè)1186萬人,

年末全國城鎮(zhèn)調查失業(yè)率降到52%。生活必需品保供穩(wěn)價，居民消費價格上漲25%。線上

辦公、網(wǎng)絡購物、無接觸配送等廣泛開展。大幅度擴大失業(yè)保險保障范圍。對因疫情遇困群

眾及時給予救助，新納入低保、特困供養(yǎng)近600萬人，實施臨時救助超過800萬人次。

如果離職率為1%，就職率為19%,自然失業(yè)率為（）。

A.4%

B.5%

C.6%

D.7%

2、Passage4

AMENTORING（導師制）programisgivinglifechangingopportunitiestoBanburyyouth.

兇密YoungInspirationswasfoundedtwoyearsagotoprovidementoringsessionsforstudentsand

封

線unemployedyoungadultsaged11to21.

AlexGoldberg,theprogram'sfounder,saidr'WesetupYoungInspirationsbecausewewantedto

giveyoungpeopleexperienceswhichwillpotentiallybelifechangingandbroadentheir

outlook.Wetrytocreateworkexperienceopportunitiesthatwillreallymakeadifferencetoour

youth.Forexample,we'vesecuredinternshipswithworld-famousfirmssuchasHonda/

“Atatimeoffundingcutbackswhereschoolsarefindingitmoreandmoredifficulttoofferthis

kindofmentoring,itisextremelyimportantthattheseopportunitiesareavailablebothtohelp

youthwiththeirschoolworkandgradesandtogivethemopportunitieswhichmayhelpshape

theirfutures//KieranHepburn,14,isoneofagroupofBanburyyouthwhohasbenefitedfromthe

programsofar.lnOctobertheBanburySchoolpupilwasaccompaniedbyYoungInspirationsstaff

toPariswherehewasanobserverattheUnitedNationsEducational,ScientificandCultural

恬

Organization's(UNESCO)InternationalYouthForum.

Theeventwasheldforyoungpeoplefromaroundtheworld,toseektheirviewsonhowthe

futureofyouthandeducationshouldlook.Kieranjoinedseveralhundredobserversmostlyin

their20sandwastheonlyUKschoolpupiltoattendtheevent.Kieranthinksthetripwasalife

changingexperience/BeforeweleftIdidn'tquiteknowv/hattomakeofitbutwhenwegot

therewedidn'tstop,itwasamazing/hesaid/Wewenttothreeorfourhoursofdebateseachday

andthendidsomethingculturaleachafternoon//

Themainthemeoftheforumwashowyouthcandrivechangeinpoliticalandpubliclife.ltdealt

withissuessuchasdrugabuse,violenceandunemployment.

Kieransaid/lthasreallyhelpedmetoimprovemyconfidenceandsocialskillsaswellasmy

schoolgradesandIwasvotedmostimprovedpupilatschoclinAugust.”

TheYoungInspirationsmentoringsessionstakeplaceeachFridayinBanbury.Fordetailsvisit

.

Whatwouldbethebesttideforthepassage?

A.AlexGoldberg,FounderofYoungInspirations

B.YoungPeopleFindaWorldofOpportunity

C.Kieran,BanburySchoolPupiltoParis

0.DebatesIlelpYouthwithTheirGrades

3、資料：Arewalkerssmarterthandrivers?

AreportpublishedlastmonthsaysmetropolitanareasintheUnitedStatesthatwerefoundtobe

morepedestrian-friendlyalsooftenhadhigherlevelsofGDP-andtheircitizenswerebetter

educated.

ThestudywasconductedbySmartGrowthAmerica,anurbanadvocacygroupbasedinthe

DistrictofColumbia.Itlookedatthe30biggestmetrozonesintheUS,andrankedthembyhow

muchoffice,retail,andresidentialareawasconducivetowalking.

Thequestionis,why?Dobrainierpeoplejustliketowalkandnotdrive?It'sacomplicatedanswer.

Whatwedon'tknowiswhetherwalkableplacesattracteducatedpeople,orwhethereducated

peoplemovetocertainplacesthatthenbecomemorewalkable.

That'snotall:Educationlevelsaren'tjusthigherinwalkablecities.GDPis,too.Thegapbetween

thehighestandlowesturbanmetrosbyGDPinthestudyisachasmof49%,whichscholarcallsa

"firstandsecondworldgap.Thisisseriousstuff."

Ofcourse,correlationdoesn'tequalcausation.There'snotenoughdatatodefinitivelysaywhy

theseurbanareasarefilledwitheducatedpeople.Butit'sdefinitelyastartingpointfor

conversation:Manysocioeconomicandgenerationaltrendstheworldovercouldhelpexplain

whyuniversitygraduatesgravitatetowardcrowded,subway-linedmetropolisesthesedays.In

fact,suchanintellectualinfluxhasstartedtochangetheentirefacesofsomeurbanareas.

Increasedurbanizationisnttheonlyreasoncar-eschewingcitiesseesmartercitizens.Young

peopleplayarole,too.Millennials-thosebornbetweenaround1981and1996-arethemost

educatedgenerationinhistory.Nearlyhalfofthemholdabachelor'sdegreeorhigher.They're

alsoallmovingtocities,unliketheirparents.Thesespikesintheworkforcetranslateintometros

withhigherGDPandhigheroveralleducationlevels.

Whatthepositiverolesplayedbyyoungpeople?

A.Theyputforwardproposalsforusingpublictransportationratherthanprivatecars

B.Theyrealizetheirparents'dreamofmovingtocities

C.TheirworkforceleadstocitieswithhigherGDPandeducationallevels

D.Theycontributetocities'educationalindustry

4、目前市售的USBFlashDisk（俗稱優(yōu)盤）是一種（

A.輸出設備

B.輸人設備

C.存儲設備

D.顯示設備

5、資料：Dreamisastorythatapersonwatchesoreventakespartinduringsleep.Dreamevents

areimaginary,buttheyarerelatedtorealexperiencesandneedsinthedreamer'slife.They

seemrealwhiletheyaretakingplace.Somedreamsarepleasant,othersareannoying,andstill

othersarefrightening.Everyonedreams,butsomepersonsneverrecalldreaming.Others

rememberonlyalittleaboutadreamtheyhadjustbeforeawakeningandnothingaboutearlier

dreams.Noonerecallsallhisdreams.

Dreamsinvolvelittlelogicalthought.Inmostdreams,thedreamercannotcontrolwhathappens

tohim.Thestorymaybeconfusing,andthingshappenthatwouldnothappeninreallife.People

seeinmostdreams,buttheymayalsohear,smell,touch,andtasteintheirdreams.Mostdreams

occurincolor.Butpersonswhohavebeenblindsincebirthdonotseeatallindreams.

Dreamsareaproductofthesleeper'smind.Theyincludeeventsandfeelingsthathehas

experienced.Mostdreamsarerelatedtoeventsofthedaybeforethedreamandstrongwishes

ofthedreamer.Manyminorincidentsofthehoursbeforesleepappearindreams.Deepwishes

orfears-especiallythoseheldsincechildhood-oftenappearindream,andmanydreamsfulfil

suchwishes.Eventsinthesleeper'ssurrounding-aloudnoise,forexample,maybecomepartofa

dream,buttheydonotcausedreams.

Somedreamsinvolvedeepfeelingthatapersonmayrealizehehas.Psychiatristsoftenuse

materialfromapatient'sdreamstohelpthepersonunderstandhimselfbetter.

Dreamingmayhelpmaintaingoodlearningability,memory,andemotionaladjustment.People

whogetplentyofsleep-butareawakenedeachtimetheybegintodream-becomeanxiousand

restless.

Accordingtothepassage,dreamsresultfrom.

A.thesleeper'sownmind

B.thesleeper'sfeeling

C.thesleeper'simagination

D.thesleeper'swishes

6、InMargaretAtwood'snovel,womenaretwogroupsbasedonwhetherornottheycan

givebirthtoachild.

A.dividedinto

B.dividedoff

C.separatedinto

0.separatedfrom

7、資**:Westernbusinessvisitorsareoftendeadline-drivenandunwillingtoslowdowntothe

Chinesepacewhendiscussingbusiness.ButinChinathepacecanbefastandslow

simultaneously.

Anotherdifferentapproachtodoingbusinessisthatinabu/ingdecisionWesternerstendtolook

forclearalternatives,whileEasternersmayexaminewaystocombinebothoption.Forexample,

aChinesepanelmayfeelthatasupplierwhoclaimsofbestqualitywithalowpricemayeither

raisethepriceduringthecontractorfailtoimplementthecontract.Theywillthereforeoften

prefertochooseasupplierwhosepriceisneitherthecheapestnorthemostexpensive.In

addition,aChinesepanelmayavoidawardingeachsuppliermorethanonecontract,inorderto

minimisedependenceonasinglesupplier.SuchanapproachmaymakeaWesternerthinkthata

Chinesenegotiatorisbeingillogical,evasiveordevious,whenhebelievesheisbeingquite

straightforward.

What'smore,bothChineseandforeigncompanieswilloftenattributetheirbusinesssuccessto

havinggoodguanxi.TheobjectiveofdevelopingcloserelationshipsistobuildwhattheChinese

callguanxi(pronouncedgwanshee).whichareessentiallysocialorbusinessconnectionsbased

onmutualinterestandbenefit.Inacentralisedandbureaucraticstate,relianceonpersonal

contactsisoftenseenastheonlywaytogetthingsdone.AndinaplacelikeChinawherethe

legalsystemisstillrelativelyweak,theneedtorelyonguanxiremainsstrong.

BothChinaandforeigncompanieswilloftenattributetheirbusinesssuccesstohavinggood

guanxi.Buttheobligationsofguanxiareveryreal.Inthewrongplace,ataninappropriatetime,

withunsuitablepeople,theobligationscanbecomeatrapitishardtoescape.

Whatistheauthor'sattitudetowards//Guanxi,/?

A.Unbiased

B.Slightlycritical

C.Fullysupportive

0.Paradoxical

8、Littlehelpseemstothedisaster-hitareasincetheexplosiontookplace3hoursago.

A.offer

B.havebeenoffered

C.beoffered

D.haveoffered

9、Trytomakeyourreportasaspossible:onlygiveusthefacts,andnotyouropinions.

A.subjective

B.objectionable

C.subjected

0.objective

10、按組合鍵()可選定整個Word文檔。

A.AIt+P

B.Ctrl+A

C.AIt+F4

D.AIt+Esc

11、最集中最概括地反映社會經(jīng)濟活動總成果的指標是()。

A.經(jīng)濟增長率

B.財政收入總額

C.社會總供給和總需求

D.出口總額

12、各種唯心主義派別之間的差異和矛盾，常常有利于唯物主義的發(fā)展，這一事實說明()。

A.矛盾一方克服另一方促使事物發(fā)展

B.矛盾一方的發(fā)展可以為另一方的發(fā)展提供條件

C.矛盾雙方中每一方的自身矛盾可以為另一方的發(fā)展所利用

D.矛盾雙方的融合促使事物發(fā)展

13、()是單位和個人在銀行開立的主要賬戶。

A.基本賬戶

B.輔助賬戶

C.活期儲蓄存款

D.定期儲蓄存款

14、資料：Changingcareersisbecomingmorepopular.Notjustbecausetherearemorecareer

optionsavailable,butalsooutofnecessity.Asnewindustriesarise,othersdie.It'suptoyouto

figureoutifyourcareerisstillgoingtobearoundinthenext5-10years.Somestudiessaywe

couldhaveasmanyasninecareersinourprofessionallifetime.Whichbegsthequestion:doyou

knowwhatittakestosuccessfullychangecareerlanesrepeatedly?

Switchingcareersislikechanginghighwaylanes:youmustsignal!

Ifyouwanttomoveinanewcareerdirection,youneedtosignaltotheprofessionalworldyou

intendtomakeachange.Youneedtodoitwithpurposeandspecificity.Itmustlook

well-thoughtoutandintentional.Otherwise,peoplewillA)notknowyouarelookingtomake

thechange,andB)assumeyouaredoingitbecauseyoufailedinyourcurrentcareerinsome

way.

1.Givethelogicandpassionbehindyourcareerchange.

Whensignalingtoyournetworkyouwanttoswitchcareersyoumustexplainwhybothyourhead

andheartarereadytocharge.Perhapstherearefinancialorgeographicreasons(i.e.,youneed

torelocateormakemoremoney).But,youmustalsoconveytheexcitementandsinceredesire

youhaveforthisnewcareer(i.e.,youwanttomakeadifferenceorworkonaparticulartypeof

problemthatneedstobesolved).

2.Buildamarketingcampaignforyourbusiness-of-one.

Mostemployersprefertohirepeoplewithpreviousexperience.Thus,you'regoingtoneedaway

toconveytothemyourtransferableskillsfromyourformercareerpathwillbeequallyvalcable.

Thebestwaytodothisis:ocreateatargetedlistofemployersyouwanttoworkforandthen

strategicallynetworkwiththeiremployees.Themoreconversationsandconnectionsyoucan

havewithinyournewcareerpath,theeasieritwillbetoconvincesomeonetohireyouinspiteof

yourlackofexperience.

Tosumitup...Onceyoucommittoacareerchange,thesecrettosuccessistomakesure

everyoneknowsaboutit.Otherwise,youwillstruggletochangecareerlanesefficientlyand

effectively.

What'sthebestwaytoconvincesomeonetohireyouinspiteofyourlackofexperience?

A.Tobuildamarketingcampaignbycreatingabetterresume

B.Togivethelogicandpassionbehindyourcareerchange

C.Tomakesureeveryoneknowsaboutyourintentionofchangingcareer

D.Tohavemoreconversationsandconnectionswithinyournewcareerpath

15、資案I?:Directions:Thereis1passageinthispart.Thepassageisfollowedbysomequestions

orunfinishedstatements.Foreachofthemtherearefourchoices,Youshoulddecideonthebest

choice.

Yourfaceisthefutureofsmartphonesecurity.Applemadethatclearlastweekwhenitunveiled

thepriceyiPhoneX.Appleclaimstohaveconqueredmanyofthechallengesthathaveprevented

thewidespreaduseoffacialbiometrics.Butanumberofcomputer-visionresearcherssaythey

areskepticalthatasmartphone-basedsystemlikeFacelDcanaccountforthingslikevariable

lightingconditionsorsubtlechangesinaperson'sappearancetocreateasecure-yet-practical

waytounlockaphoneadozenormoretimesaday.

Apple'snewtechnologydoessoundpromising.ThecompanysaysFacelDcreatesa“precise

depthmap“ofone'svisagebyprojectingmorethan30,000infrareddotsagainstaperson'sface,

thenusingthephone/sinfraredTrueDepthcameraandhigh-powermicrochiptocollectand

analyzetheresults.Usersarealsoaskedtoturntheirheadastheyscansothephone's

machine-learningalgorithrrcanmeasurethefacefromseveralanglesandcreateamoredetailed

3-Dmapoftheirfeatures.Oncethemapiscreatedandstored,theiPhoneXusesinfraredlightto

helpFacelDscanaperson'sfaceeveninthedark.Meanwhile,machine-learningalgorithms

runningonthephonekeeptrackofchangesinaperson'sappearance—includingglasses,facial

hairandhats—sothesmartphone'saccuracyimprovesovertime.

Despiteadvancesinfacialrecognitioninrecentyears,itremainsunclearwhetherFacelDwill

workinavarietyofconditionswhilealsokeepingtheiPhoneXsecure.Hackers,forexample,

quicklyfoundawaytobypasstheSamsungGalaxyS8'sfacial-recognitionscannerwhenitwas

introducedinMarch:Theytrickedthedevicebysimplyshowingitaphotooftheuser.FaceID's

useof3-Dfacialmapscouldaddressthatproblem.Buthistoricallyithasbeenabigchallengefor

suchasystemtorecognize:acesunderdifferentlightingconditionsandfromavarietyofangles.

AppleshowedoffFacelDlastweekunderrelativelycontrolledconditions,saysArunRoss,a

professorofcomputerscienceandengineeringatMichiganStateUniversity."Clearlythedemo

wasveryinteresting,"hesays,"Butatthesametimesomeextraordinaryclaimsweremade."

Apple'sSchillersaid,forexample,thatthechancearandomperson'sfacecouldunlock

someoneelse'siPhoneXwasoneinamillionmuchmoresecurethanTouchlD.Rosssays,

however,thatitisnotclearhowoftenFacelDfailstorecognizeitsowner.Whencontacted,Apple

declinedtoelaborateonSchiller'scomments.

“Likeallbiometrics,FacelDwillhaveaproblemwithrevocation/saysVitalyShmatikov,a

computerscienceprofessoratCornellTech."Ifapasswordiscompromised,itcanbe

changed—butafacecannotbechanged/AppletoutsitsabilitytosecuredataonitsiPhones,

whichdonotsharebiometricinformationwiththecompany/sservers.Still,Rosssays,hackers

alwaysseemtofindawayeroundeventhetightestsecurity.

WhatdoesArunRossmeanby^relativelycontrolledcondition"?

A.TostartanexplanationcfFacelD'susingcondition

B.TdmentionthatAppleInc.showstheirnewproductunderawelldesignedenvironment

C.ToimplythatFacelDhasitslimits

D.Ibaddacontextexplanationoftheinterestingdemo

16、資料：Goodlisteningismuchmorethanbeingsilentwhiletheotherpersontalks,lbthe

contrary,peopleperceivethebestlistenerstobethosewhoperiodicallyaskquestionsthat

promotediscoveryandinsight.Thesequestionsgentlychallengeoldassumptions,butdosoina

constructiveway.Sittingtheresilentlynoddingdoesnotprovidesureevidencethatapersonis

listening,butaskingagoodquestiontellsthespeakerthelistenerhasnotonlyheardwhatwas

said,butthattheycomprehendeditwellenoughtowantcdditionalinformation.Goodlistening

wasconsistentlyseenasatwo-waydialog,ratherthanaone-way“speakerversushearer”

interaction.Thebestconversationswereactive.

Goodlisteningincludedinteractionsthatbuildaperson'sself-esteem.Thebestlistenersmade

theconversationapositiveexperiencefortheotherparty,whichdoesn'thappenwhenthe

listenerispassive(or,forthatmatter,critical!)Goodlistenersmadetheotherpersonfeel

supportedandconveyedconfidenceinthem.Goodlisteningwascharacterizedbythecreationof

asafeenvironmentinwhichissuesanddifferencescouldbediscussedopenly.

Goodlisteningwasseenasacooperativeconversation.Intheseinteractions,feedbackflowed

smoothlyinbothdirectionswithneitherpartybecomingdefensiveaboutcommentstheother

made.Bycontrast,poorlistenerswereseenascompetitive——aslisteningonlytoidentifyerrors

inreasoningorlogic,usingtheirsilenceasachancetopreparetheirnextresponse.Thatmight

makeyouanexcellentdebater,butitdoesn'tmakeyouagoodlistener.Goodlistenersmay

challengeassumptionsanddisagree,butthepersonbeinglistenedtofeelsthelisteneristrying

tohelp,notwantingtowinanargument

Accordingtotheauthor,whichofthefollowingstatementsistrue?

A.Thosewhoperiodicallyaskquestionswanttotakechargeoftheconversation

B.lfyougivecriticalopinions,thespeakerwillbelessconfident

C.Goodlistenersshouldagreewiththespeaker

D.lfthespeakercreatesacomfortableenvironment,listenerswillbecomeconfident

17、資料：Themarketisaconcept.Ifyouaregrowingtometoesinyourbackyardforsaleyouare

producingforthemarket.Youmightsellsometoyourneighborandsometothelocalmanager

ofthesupermarket.Butineithercase,youareproducingforthemarket.Youreffortsarebeing

directedbythemarket.Ifpeoplestopbuyingtomatoes,youwillstopproducingthem.

Ifyoutakecareofasickpersontoearnmoney,youareproducingforthemarket.Ifyourfatheris

asteelworkeroratruckdriveroradoctororagrocer,heisproducinggoodsorservicefcrthe

market.

Whenyouspendyourincome,youarebuyingthingsfromthemarket.Youmayspendmoneyin

stores,supermarkets,gasstationsandrestaurants.Stillyouarebuyingfromthemarket.When

thelocalgrocerhiresyoutodrivethedeliverytruck,heisbuyingyourlaborinthelabormarket.

Themarketmaybesomethingabstract.Butforeachpersonorbusinessthatismakingandselling

something,itisveryconcrete.Ifnobodybuysyourtomatoes,itwon'tbelongbeforeyougetthe

message.Themarketistellingyousomething.Itistellingyouthatyouareusingenergiesand

resourcesindoingsomethingthemarketdoesn'twantyoutodo.

Whichofthefollowingwouldbethebesttitleforthepassage?

A.SellingandBuying

B.WhatIstheMarket?

C.EverythingYouDoIsProducingfortheMarket

D.WhattheMarketCanDoforYou?

18.資料：Placingtherighttypeofworkersincloseproximitytoeachothercangenerateuptoa

15percentincreaseinorganizationalperformance,accordingtothestudyfromCornerstoneOn

Demand,aproviderofcloud-basedlearningandtalent-managementsoftware,andresearchers

atHarvardBusinessSchoolinMassachusetts.Forbusinesseswith2,000employees,this

translatesintoanadditional$1millioninprofiteachyear,thestudysaid.

Forthestudy,researchersexamineddatafromatwo-yearperiodofmorethan2,000employees

workingatalargetechnologycompanywithlocationsintheU.S.andEurope.Thestudy'sauthors

separatedworkersintothreedifferentcategoriesbasedontheworktheyproduced：

Productive：Theseemployeesareveryproductive,butdon'talwaysproducequalitywork.

Quality：Theseworkersproduceworkofsuperiorquality,butaren'talwaysproductive.

Generalists：Theseemployeesareaverageintermsofbothproductivityandquality.

Theresearchersdefinedproductivitybyhowlongittakesanemployeetofinishatask,and

effectivenessbyhowoftenemployeesneedtoaskaco-wor<erforhelpcompletingatask.

What'sthemainideaaboutthefirstparagraph?

A.CornerstoneOnDemandisaproviderofcloud-basedlearningandtalent-management

software

B.Placingtherighttypeofworkerstogetherwillgenerate15%increaseinperformance

C.Smarterseatingcanaffectcompany'sperformance

D.Astudyabouthowafirmgetadditionalprofit

19、Theprojectwillnotbefinishedonscheduleiftimeisnoteffectively（）.

A.managing

B.managed

C.manage

D.manager

20、統(tǒng)計指標按其所反映的內容或其數(shù)值表現(xiàn)形式，可以分為總量指標、相對指標和（）。

A.比例指標

B.比率指標

C.平均指標

D.變異指標

21、實行混業(yè)經(jīng)營集中監(jiān)管的國家，對銀行機構業(yè)務經(jīng)營的范圍（）。

A.實行嚴格的限制

B.實行一定程度的限制

C.基本沒有限制

D.完全沒有限制

22、資料:With55%ofconsumers'customerserviceinteractionsstartingonlineand63%of

adultsusingtheirsmartphoneseveraltimesamonthtoseekcustomerservice,yourrrobile

customerservicetacticsaremoreimportantthanever.

Astrongmobilecustomerservicestrategywillnotonlyhelpyouavoidlosingcustomers,itcan

helpyougainnewonesandimpactthebottomline.

Thinkfastordroptheball

Whenitcomestocustomerservice,speediskey.Ifmycreditcardstopsworking,orifIam

tryingtofindthegatetomyflight,orifIjustlostcellreception,Ineededtheresponsefive

minutesago.Whencustomersdogetintouch,it'simportanttoactfasttogetthemthe

informationtheyneed.Forty-twopercentofAmericanshopperscomplainingonsocialchannels

expectabrandtorespondwithinthehour,and57%expectthesameleveloftimelycustomer

serviceviasocialmediaatrightandontheweekendsasduringbusinesshours.

Customers,however,arenotjustlookingforspeedyresponses.We'reaccustomedtohaving

alltheinformationweneedatourfingertips.AccordingtoForrester.SS%ofshoppersarelikelyto

abandontheironlinepurchaseiftheycan'tquicklyfindananswertotheirquestionand30%of

usersconsideringabandonngapurchaseifasiteisnotmobileoptimized?whetherthat'son

yourwebsiteorviayoursocialmediaplatforms.

Makesurethatdoesn'thappentoyoubythinkingthroughpotentialquestionsyourcustomers

mayhave?andidentifyinganymissingorincorrectinformationbeforecustomersneedtoreach

out.Additionally,ensureyourcustomerservicecontactinfo(whetherthat'sacontactform,

emailaddressorsocialmediahandle)arereadilyavailableonallmobilewebsitepages.The

fewerchickswehavetomaketogettheinformationweseek,thebetter!

Whatisthemainsuggestionofthisarticle?

A.Identifyinganymissingorincorrectinformationbeforecustomersneedtoreachout

B.Makeonlinecustomerserviceeasyandquickforcustomers

C.Avoidlosingcustomers,itcanhelpyougainnewonesandimpactthebottomline

0.ensureyourcustomerservicecontactinfoarereadilyavailableonallmobilewebsitepages

23、下列機關中屬于國家行政機關的是()。

A.國家審判機關

B.司法行政機關

C.人民政協(xié)

D.企業(yè)人事部門

24、WhenMontebroketheglass,hetriedtoputthe()backtogether.

A.fragments

B.pieces

C.bits

0.slices

25、Thesearchwasbasedonthesamecombinationofconceptsandsearchterms

andanother176publications.

A.yielded

B.offered

C.provided

0.supplied

26、發(fā)生地震時，某大型超市內發(fā)生了騷亂，下列人員中，所處位置相對安全的是（）。

A.自動電梯上

B.奶粉貨架旁

C.承重柱旁

D.收銀臺旁

27、結轉已售產(chǎn)品的成本60000元，應做的分錄是（）。

A.借：庫存商品60000貸：生產(chǎn)成本60000

B.借：主營業(yè)務成本60030貸：庫存商品60000

C.借：主營業(yè)務成本600。。貸：主營業(yè)務收入60000

D.借：本年利潤60000貸：主:營業(yè)務成本60000

28、完整的計算機系統(tǒng)由（）兩大部分組成。

A.應用軟件和系統(tǒng)軟件

B.隨機存儲器和只讀存儲器

C.硬件系統(tǒng)和軟件系統(tǒng)

D.中央處理器和外部設備

29、Passage3

Today,widespreadsocialpressuretoimmediatelygotocollegeinconjunctionwithincreasingly

highexpectationsinafast-movingworldoftencausesstudentstocompletelyoverlookthe

possibilityoftakingagapyear.Afteralljfeveryoneyouknowisgoingtocollegeinthefall,it

seemssillytostaybackayeacdoesn^it?Andaftergoingtoschoolfor12years,itdoesn'tfeel

naturaltospendayeardoingsomethingthatisn'tacademic.

Butwhilethismaybetrue,it'snotagoodenoughreasontocondemngapyears.There'salwaysa

constantfearoffallingbehindeveryoneelseonthesociallyperpetuatedz/racetothefinish

line/whetherthatbetowardgraduateschool,medicalschoolorlucrativecareer.Butdespite

commonmisconceptions,agapyeardoesnothinderthesuccessofacademicpursuits—infact,it

probablyenhancesit.

StudiesfromtheUnitedStatesandAustraliashowthatstudentswhotakeagapyearare

generallybetterpreparedforandperformbetterincollegethanthosewhodonot.Ratherthan

pullingstudentsbackzagapyearpushesthemaheadbypreparingthemforindependence,new

responsibilitiesandenvironmentalchanges—allthingsthatfirst-yearstudentsoftenstrugglewith

themost.Gapyearexperiencescanlessentheblowwhenitcomestoadjustingtocollegeand

beingthrownintoabrandnewenvironmentmakingiteasiertofocusonacademicsandactivities

ratherthan?acclimation?blunders.

Ifyou'renotconvincedoftheinherentvalueintakingayearofftoexploreinterests,then

consideritsfinancialimpactonfutureacademicchoices.AccordingtotheNationalCenterfor

EducationStatistics,nearly80percentofcollegestudentsendupchangingtheirmajorsatleast

once.Thisisn'tsurprising,consideringthebasicmandatoryhi