Navigating

theEUAIAct

APlaybookforBuildinganAI?LiterateWorkforce

01

02

03

Tableofcontents

Foreword3

01

UnderstandingtheEUAIAct4

02

UnderstandingArticle4oftheEUAIAct7

03

BuildinganAI-literateworkforce:6bestpractices11

1.

EstablishAIgovernanceandpolicies11

2.

Assessneedsandrisks13

3.

Implementatiered,risk?basedapproachtotraining16

4.

Usediverse,user?friendlylearningmethods18

5.

Document,track,andmeasuretrainingoutcomes22

6.

Maintaincontinuoustrainingandupdatematerials25

Conclusion29

Endnotes30

courseraNavigatingtheEUAIAct2

courseraNavigatingtheEUAIAct3

Foreword

AsoneofthefirstcomprehensiveAIregulationsintheworld,theEUAIAct

marksawatershedmomentfororganisationsoperatinginordoingbusiness

withEurope.SimilartohowGDPRfundamentallychangedourapproachtodataprivacy,thislegislationwilltransformhowwedevelop,deploy,anduseartificialintelligencesystems.

NikolazFoucaud

ManagingDirector,Enterprise,Coursera

TheintroductionoftheAIActcomesatacriticaljuncturewhereAItrainingand

implementationareaccelerating.Europeishometooverhalfofthetop20nationsintheGlobalSkillsReport’sAIMaturityIndex,whichevaluates109countries’readinessforAIinnovation.1Thisregionalleadershipalignswithextraordinarylearnerdemand,asdemonstratedbya116%year?over?yearincreaseinGenAIcourseenrolments.2

Inthefaceofthisshift,theEUAIActestablishesarisk?basedframeworkthatrequiresallorganisations—fromcorporationstogovernmentagenciesandeducational

institutions—tocategorisetheiruseanddevelopmentofAIapplicationsand

ensureworkforceAIliteracythroughappropriatetraining.Thisrequirementfollowsgrowingworkforceexpectations,as71%ofEurope’sentry?levelemployeesnow

seekemployer?supportedGenAItraining—higherthantheglobalaverageof69%3—signallingthatAIcompliancemeasuresmayhelpaddressexistingdemandforAI

skillsdevelopment.

NavigatingtheEUAIAct’sevolvingAIliteracystandardspresentsachallenge,butit’sonethatforward?thinkingorganisationscanturnintoanopportunity.With

86%ofemployersexpectingAItechnologiestotransformtheirbusinessby2030,4organisationsthatdevelopcomprehensiveAIliteracyprogrammesnowwillnot

onlybebetterpositionedtosatisfyregulatoryrequirementsbutgainacompetitiveadvantagethroughbetterAIgovernanceandinnovationcapabilities.

Thekeytosuccessliesinprovidingyourworkforcewithtrusted,credibletrainingresourcestohelpthemsafelyandethicallyuseAIsystemsandapplicationsto

enhancejobperformance,whiledemonstratingcompliance.Thisplaybookofferspracticalguidancetohelpyounavigatetheserequirementseffectively,outliningstrategiesforassessingcurrentAIliteracylevelsanddevelopingtailoredtrainingpathsfordifferentrolesacrossyourorganisation.

TheorganisationsthatapproachtheEUAIActstrategically,balancingcompliance

withcapabilitybuilding,willbetheonesthatthriveinthisnewregulatorylandscape.

01

02

03

UnderstandingtheEUAIAct

TheArtificialIntelligenceActoftheEuropeanUnion,alsoknownastheEUAIActorAIAct,isoneoftheworld’sfirstcomprehensivelegalframeworksforartificialintelligence,implementingarisk?basedregulatoryapproachthatcategorises

AIsystemsintorisktiers,eachwithuniquerequirements.TheAIActimposes

obligationsonvariousoperatorswithintheAIvaluechain,includingorganisationsthatcreateAIsystems(providers)andthosewhouseAIsystems(deployers)to

ensuresafety,transparency,andfundamentalrightsprotection.OrganisationsinbreachoftheAIActmayreceivefinesupto€35millionor7%ofglobalturnoverfornon?compliance.5

ExpertsanticipatethatthesweepingeffectsoftheEUAIActwillbefeltacrossthe

globe,similarlytotheGeneralDataProtectionRegulation(GDPR).ChristofferValenta,AssociateGeneralCounselforProduct,Privacy,andAIatCoursera,characterises

thecurrentmomentastransformativeforthetechnologysector.“We’rehavingamomentthat’sverysimilarto2018withGDPR—thefirstcomprehensivesetofcompliancerequirementsaroundAI”,explainsValenta.“There’snocompany

that’sgoingtoremainrelevantwithoutusingAI.ThiscombinedwiththeAIAct’sextraterritorialeffectsmeansthatthisisgoingtohaveaglobalimpact.”

ThisassessmentisechoedbyMichalKanownik,LeaderoftheCentralEasternEurope(CEE)DigitalCoalitionandPresidentofDigitalPolandAssociation.“GDPRandthe

AIActaresimilarrevolutions”,sharesKanownik.“WithGDPR,Europecreated27

differentregulators.ThesamewillhappenwiththeAIAct.”Theresultisanew

compliancelandscapethataffectsbothorganisationswithintheEUandanybusinessservingEuropeanmarkets.

Butbeyondmerecompliance,Valentabelievestherearestrategicadvantagestotakingaction.“ItisnotonlygoodgovernancetohaveanAIframeworkdesignedaroundtheEUAIAct,itwillalsoenableorganisationstobetterrespondtoevolvingregulatoryandlitigationrisksglobally.”

We’rehavingamomentthat’sverysimilarto

2018withGDPR—thefirstcomprehensivesetof

compliancerequirementsaroundAI.

ChristofferValenta

AssociateGeneralCounselforProduct,Privacy,andAI,Coursera

Disclaimer:Thesuggestionsfoundinthisplaybookareintendedfor

informationalpurposesanddonotconstitutelegaladvice.Pleaseconsultwithyourownlegalcounselandtechnicalteamstodeterminethebestcourseofactionforyouandyourorganisation.

courseraNavigatingtheEUAIAct|UnderstandingtheEUAIAct4

01

02

03

Understandingrisklevels

ThetablebelowoutlinesthefourlevelsofriskfoundwithintheEUAIAct.7Aside

fromgoverningregulatorystatus,theserisklevelswillindicatethelevelofAItrainingneededwithinanorganisationorfunction.

Risklevel

Description

Regulatorystatus

Unacceptablerisk

AIsystemsthatposea

clearthreattosafety,

livelihoods,orrights(e.g.,socialscoring,manipulativeorexploitativeAI,certainbiometricsurveillance)

ProhibitedintheEU

Highrisk

AIsystemsthatcanpose

significantriskstohealth,

safety,orfundamentalrights;includessafetycomponentsinregulatedproductsand

systemsusedincriticalareas(e.g.,biometrics,education,employment,lawenforcement,

migration,justice)

Strictobligationsbeforemarketentryandduringuse(riskassessment,dataquality,documentation,humanoversight,etc.)

Limitedrisk

AIsystemswithariskof

Transparencyobligations

manipulationordeceit(e.g.,

(usersmustbeinformed

chatbots,deepfakes)

wheninteractingwithAI)

Minimalrisk

AIsystemsposinglittleorno

Nospecificrequirements

risk(e.g.,spamfilters,AI?enabledvideogames)

undertheAIAct

courseraNavigatingtheEUAIAct|UnderstandingtheEUAIAct5

Keyterms6

AIsystem

AIsystemsaretechnologiesthatcan

makeorsuggestdecisionsontheirownbyanalysingdata,canimprovethemselvesovertime,andhaveeffectsonpeople’s

livesordigitalexperiences.

Examplesinclude:machinelearning

systems,largelanguagemodels,

predictivealgorithms,automateddecisionsystems,andothertechnologiesthat

usedatatomakeinferencesbeyondsimplecalculations.

Thisdefinitionexcludesbasicsoftwarethatsimplyfollowsfixedruleswithoutmakinginferences,suchasstandardcalculatorsortraditionaldatabasesystems.

Deployers

Adeployerisanynaturalorlegalperson,publicauthority,agency,orotherbody

thatusesanAIsystemunderitsauthority,exceptwhentheAIsystemisusedfor

personal,non?professionalactivities.

DeployersareresponsibleforensuringtheAIsystemisusedaccordingtoitsintendedpurposeandincompliancewithrelevantobligations,especiallywhendealingwithhigh?riskAIsystems.

Providers

Aproviderisanynaturalorlegalperson,publicauthority,agency,orotherbodythatdevelopsanAIsystemorgeneral?purposeAImodel,orhasonedevelopedandthenplacesitonthemarketorputsitintoserviceunderitsownnameor

trademark,whetherforpaymentorfreeofcharge.

Providersareprimarilyresponsibleforthedesign,development,andinitialcomplianceoftheAIsystem.

01

02

03

courseraNavigatingtheEUAIAct|UnderstandingtheEUAIAct6

Exemptions

WhilethescopeoftheAIEUActencompassesmanyprivateandpublicsector

organisations,thereareseveralnotableexceptions.AccordingtoArticle2oftheEUAIAct,thefollowingpartiesandactivitiesareexemptfromtheregulation:

?Nationalsecurityandmilitaryuse:TheAIActdoesnotapplytoAIsystemsusedexclusivelyformilitary,defence,ornationalsecuritypurposes,regardlessof

theentitycarryingoutthoseactivities.ThisincludessystemsnotplacedonthemarketorputintoserviceintheUnion,wheretheiroutputisusedintheUnionexclusivelyforthesepurposes.

?Internationalcooperationinlawenforcement/judicialmatters:Public

authoritiesinthirdcountries(anycountryorjurisdictionoutsidetheEuropean

UnionandEuropeanEconomicArea)andinternationalorganisationsare

exemptwhenusingAIsystemsintheframeworkofinternationalcooperation

oragreementsforlawenforcementandjudicialcooperationwiththeUnionor

MemberStates,providedadequatesafeguardsforfundamentalrightsareinplace.

?Scientificresearchanddevelopment:AIsystemsormodels,includingtheiroutput,thatarespecificallydevelopedandputintoservicesolelyforscientificresearchanddevelopmentareexcludedfromtheAIAct.

?Pre-marketresearch,testing,anddevelopment:Research,testing,or

developmentactivitiesregardingAIsystemsormodelsbeforebeingplacedonthemarketorputintoservicearenotcovered,exceptfortestingin

real?worldconditions.

?Personal,non-professionaluse:NaturalpersonsusingAIsystemspurelyforpersonal,non?professionalactivitiesarenotsubjecttotheAIAct’sobligations.

?Freeandopen-sourceAIsystems:AIsystemsreleasedunderfreeandopen?sourcelicencesareexemptunlesstheyareplacedonthemarketorputintoserviceashigh?riskAIsystemsorassystemsfallingunderArticle5or50.8

?Consumerprotection,dataprotection,andworkerrights:TheAIActdoes

notaffectexistingUnionlawsonconsumerprotection,productsafety,ordataprotection(e.g.,GDPR),nordoesitprecludemorefavourableworkerprotectionlawsorcollectiveagreements.

01

02

03

courseraNavigatingtheEUAIAct|UnderstandingArticle4oftheEUAIAct7

UnderstandingArticle4oftheEUAIAct

Inthisplaybook,we’llprimarilybefocusingontherequirementsfordeployersandprovidersinregardstoArticle4oftheEUAIAct,whichintroducesafundamentalrequirementforprivateandpublicsectororganisationsthatprovideordeployAIsystemstoensurea“sufficientlevelofAIliteracyoftheirstaffandotherpersonsdealingwiththeoperationanduseofAIsystemsontheirbehalf.”9

Thisobligationbecameeffectiveon2February2025,makingitoneofthefirst

enforceableprovisionsoftheAIAct.10However,theEuropeanArtificialIntelligenceOfficehassincecommunicatedthatenforcementofthisobligationbynational

competentauthoritieswillnotbeginuntilAugust2025,11givingbothprivateandpublicsectororganisationstimetoequiptheirworkforceswithAIliteracyskills.

Article4:AIliteracy

ProvidersanddeployersofAIsystemsshalltakemeasurestoensure,totheirbestextent,asufficientlevelofAIliteracyoftheirstaffandother

personsdealingwiththeoperationanduseofAIsystemsontheirbehalf,takingintoaccounttheirtechnicalknowledge,experience,educationandtrainingandthecontexttheAIsystemsaretobeusedin,andconsideringthepersonsorgroupsofpersonsonwhomtheAIsystemsaretobeused.

TheAIActdefines“AIliteracy”asthe“skills,knowledgeandunderstandingthat

allowproviders,deployersandaffectedpersons,takingintoaccounttheirrespectiverightsandobligationsinthecontextofthisRegulation,tomakeaninformed

deploymentofAIsystems,aswellastogainawarenessabouttheopportunitiesandrisksofAIandpossibleharmitcancause.”12Thisdefinitionencompassesnotjust

technicalknowledgebutalsoanunderstandingofethicalimplicationsandpotentialharmsAIsystemscancause.

01

02

03

courseraNavigatingtheEUAIAct|UnderstandingArticle4oftheEUAIAct8

Importantly,thisrequirementappliestoallAIsystemsregardlessoftheirrisk

classification—makingitauniversalobligationforanyorganisationusingAIwithinthescopeoftheEUAIAct.Whiletherearecurrentlynodirectfinesspecifiedfornon?compliancewithArticle4,organisationsthatfailtoimplementadequateAIliteracymeasuresmayfacechallengesdefendingagainstregulatoryscrutinyorcivilclaims.13

“ThebiggestimplicationoftheEUAIActisthatAItrainingwillbecomean

obligation—notjustanice?to?have”,sharesChristinAydintan,SolutionsandSkillsTransformationConsultantatCoursera.Inherrole,Aydintanworkscloselywith

Coursera’sprivateandpublicsectorclientsinEuropetodeveloplearningstrategiesalignedwiththeirbusinessandregulatoryneeds.“Thisrepresentsamajorshift,

pushingorganisationstoformalisetheirAItrainingprogrammesandmovebeyondadhocorvoluntaryefforts.”

NavigatingtheambiguityofArticle4

Presently,thebriefdescriptionofAIliteracy

requirementsinArticle4leavesroomfor

interpretation—asourceofconfusionformany.“Howshouldsubjectmatterexpertsunderstandthearticles?”asksMichalKanownikoftheCEEDigitalCoalition.

“WhatshouldtheydotoavoidproblemswithhowtheyimplementAIliteracytraining?Thereisaproblemwithdifferentunderstandingsofsomedefinitionsinthe

AIActcomparedtootherEuropeanlegislation,suchasGDPR.”

EvenintheEuropeanAIOffice’sLivingRepositoryofAILiteracyPractices,whichsharesexamplesofAIliteracyprogrammesinpracticefrommorethan20institutions,theOfficehedgesthatexamplesincludeddonot

“automaticallygrantpresumptionofcompliancewithArticle4oftheAIAct.”14

Thisambiguityisfurthercomplicatedbythelackof

specificpenaltiesfornon?compliancewiththeAIliteracyrequirement.However,ChristofferValenta,Associate

GeneralCounselforProduct,Privacy,andAIatCoursera,cautionsagainstinterpretingthisasoptional.“Iwould

struggletoimagineanycompliancelawyerstanding

uptoaregulatorandtryingtodefendnothavinganAIliteracyprogrammewhenit’sexplicitlyrequiredbylaw”,henotes.Valentaemphasisesthat“indirectcompliance”isthemorecompellingreasonforprioritisingliteracy:Withoutadequateunderstanding,employeessimply

cannotimplementotheraspectsoftheAIActthatdocarrydirectpenalties.

Ratherthanwaitingforcompleteregulatoryclarity,

organisationsshouldfocusonimplementingpragmatic,adaptableAIliteracyfoundationsnow.Document

yourapproach,followemergingpractices,andcreatesystemsthatcanevolvewithregulatoryguidance.

AsMichalKanownikshares:“Whiletheremaybe

problems,wecanfiguretheseout.”O(jiān)rganisations

thatactdecisivelydespiteambiguitywillnotonlybe

betterpositionedforcompliancebutwillalsogainearlyadvantagesinworkforcecapability,riskmanagement,andAI?driveninnovation.

01

02

03

courseraNavigatingtheEUAIAct|UnderstandingArticle4oftheEUAIAct9

KeydifferencesandsimilaritiesinAIliteracybestpracticesacrosssectors

WhilemanyofthebestpracticesforimplementingAIliteracythatapplytoprivatesectororganisationsalsoapplytopublicsectororganisations,therearesome

keydifferences.Ourconversationswithsubjectmatterexpertsandexplorationofrelatedresources15indicatethatthesedifferencesprimarilystemfrom

variationsintransparency,implementation,andriskmitigation.Here’showtherequirementsdiverge:

Whythisisimportant

Dimension

Publicsector

requirements

Privatesector

requirements

Transparency

Fosteringpublictrust,

maintainingdemocratic

accountability,andensuringaccessibilityofservicesforallconstituents

EnsuringIPprotection,adheringtoauditrequirements,and

fosteringinnovationcapabilities

BuildsthefoundationoftrustnecessaryforAIadoptiontoproceedwithappropriate

oversightandacceptance

Implementation

Creatingstandardisationacrossdepartmentsandmanaging

legacysystemintegrationstomaintainservicecontinuity

Improvingspeedtomarket,

implementingpersonalised

customerexperiences,and

ROIanalysistojustifyAI

investmentstobusinessleaders

andshareholders

AddressesthepracticalchallengesofintegratingAIsystemsintoexistingoperationalenvironments

Riskmanagement

Protectingfundamentalrights

Mitigatingfinancialrisks

Protectsanorganisation’s

andcivilliberties,assessing

throughafocusonoperational

valuesandassetsbyidentifying

safetyimplicationstopublic

reliability,safeguarding

potentialharmsbeforethey

servicesandinfrastructure,

intellectualproperty,and

occur;establishesappropriate

andminimisingnegativesocietalimpacts

protectingbrandreputation

safeguardsandcontrols

Anopportunityforprivate-publicpartnerships

Whiledifferencesexist,theyalsopresentacompellingopportunityforcollaboration.Thedistinctperspectivesandstrengthsofeachsectorcanbecomplementary

whenorganisationsworktogethertodevelopAIliteracyframeworks.ManypubliclyavailableexamplesofAIliteracyinactioncomefromtheprivatesector,buttheseinsightsbecomemostvaluablewhenadaptedthroughcollaborativeexchangeswithpublicinstitutions.

AsMichalKanownikoftheCEEDigitalCoalitionobserves:“Partnershipbetweenpublicandprivateinstitutionsiscrucial.Thepublicsectorhasmoreknowledgeaboutlegislationandarticles”,providingtheregulatoryexpertisethatensures

01

02

03

courseraNavigatingtheEUAIAct|UnderstandingArticle4oftheEUAIAct10

compliance.Meanwhile,“theprivatesectorcanaddtechnicalandbusiness

knowledgeofAI”,offeringpracticalimplementationinsightsandinnovation

approaches.Thiscombinationofregulatoryunderstandingandtechnicalknow?howcreatesmorerobustAIliteracyprogrammesthaneithersectorcoulddevelopalone.

Kanownikfurtheremphasisestheimportanceofthinkingbeyondorganisational

boundaries:“Thispartnershipshouldbeextendedtoaregionalscalebecausethe

levelofknowledgeandawarenessshouldbecommonacrossthewholeregion.

Focusingonlyonnationalframeworkswillleadtouslosingthisopportunity.”By

fosteringcross?sectorcollaborationatregionalscales,organisationscancreatemoreconsistent,effectiveapproachestoAIliteracythatservebothpublicinterestsand

businessobjectiveswhilemeetingtherequirementsoftheEUAIAct.

AIliteracyand

economicdevelopment

WorkforcedevelopmentinitiativesmustalignAIliteracywithbroadereconomicpriorities,especiallygiven

that59outofevery100peoplewillneedtrainingby

2030tokeepupwithchangingdemands16—afigure

thatmaybeevenhigherinemergingeconomieswherehistoricallyoutsourcedindustriesarebeingrapidly

transformedbyautomation.Successfullyaddressingthischallengerequirescoordinateddialoguebetweenregionaleconomicministries,labourdepartments,andeducationauthoritiestoidentifypriorityindustriesthat

arelikelytoundergolargetransformationsduetotheriseofAIandautomation,suchasmanufacturingor

healthcare.Ratherthansimplyfollowingglobaltrends,workforcedevelopmentleadersshouldintegratelocaleconomicdatatocreateAIliteracyprogrammesthataddressspecificregionalworkforceneedsalongsideuniversalAIcompetencies,therebymaximisingbotheconomicresilienceandindividualopportunityfor

workersinvulnerablesectors.

01

02

03

courseraNavigatingtheEUAIAct|BuildinganAI-literateworkforce:6bestpractices11

BuildinganAI-literate

workforce:6bestpractices

WhiletheAIliteracyrequirementsoftheEUAIActarelikelytoevolve,we’ve

identifiedseveralbestpracticesfromourconversationswithexpertsthatwillhelpyouadvanceyourorganisation’sAIliteracyjourney.Inthissection,we’llunpackeachofthesebestpracticesalongwithasampleofimplementationstepsthat

canprovideprivateandpublicsectorleaderswithacatalystfordiscussionwithintheirorganisations.

1

EstablishAIgovernanceandpolicies

SuccessfulAIliteracyprogrammesbeginwithstronggovernancestructuresthatembedresponsibleAIprinciplesthroughouttheorganisation.

Createcross-functionalAIoversight

Acriticalfirststepisestablishingadedicatedcross?functionalteamorcommitteethatbringstogetherperspectivesfromacrosstheorganisation.Thisgroupshouldincluderepresentativesfrombusinessunits,IT,legal/compliance,andHRtoensureAIliteracyprogrammesaddressbothtechnicalandnon?technicalneeds.

SchneiderElectric,agloballeaderinenergymanagementandindustrialautomationwith150,000employees,exemplifiesthisapproachthroughtheirintegrated

governancestructure.Jean?C?meRenaudin,GlobalData&AIAcademyDirectoratSchneiderElectric,explainstheirapproach:

“We’veestablishedacross-functionalstructurewiththreekeyteamsworkingtogether:ourresponsibleAIteam,ourlegalteam,andourdatateam.Thishasimplications

acrossmanyaspectsofourbusiness—fromcontractstoprocurementandbeyond.Onthetrainingside,ourapproachistofirsteducatetheexpertswhoareworkingonAIbecausetheyneedtothoroughlyunderstandwhatthelawrequires.Theseteamscollaboratetoensurewe’readdressingcomplianceholisticallywhilebuildingthe

necessaryliteracythroughouttheorganisation.”

Whenbuildingthesegovernancestructures,organisationsdonotneedtostartfromscratch.ChristofferValenta,AssociateGeneralCounselforProduct,Privacy,andAIatCoursera,recommendsleveragingexistingframeworks:“Wedon’tneedtoreinvent

AIliteracyisn’tjusta

compliancecheckbox—it’safundamental

pillarofouroverallAI

governanceframework,connecteddirectlytoourstrategicprioritiesandvalidatedatthehighestlevelsofleadership.

EmilieSirvent-Hien

ResponsibleAIProgramManager,Orange

01

02

03

courseraNavigatingtheEUAIAct|BuildinganAI-literateworkforce:6bestpractices12

thewheel.Wherewealreadyhavecomplianceprocesses,likeprivacyimpact

assessments,wecanleveragethoseforAIgovernance.”Valentacautionsagainst

thetendencytotreatAIgovernanceasentirelynovel,notingthat“somepeoplegetdistractedbythe‘newshinything’,butweshouldn’tforgetthatmanyAIactivitiesarealreadyhighlyregulatedbyprivacylawsglobally.”

Orange,aglobaltelecommunicationsleaderattheforefrontofAIadoptionandliteracy,demonstratesthevalueofastructuredgovernanceapproach.AsEmilieSirvent?Hien,ResponsibleAIProgramManager,shares:

“AtOrange,weestablishedourresponsibleAIprogrammebackin2021,wellbeforetheAIActwasfinalised.Ourmandatorytrainingobjectivesarevalidatedattheexecutivecommitteelevel,ensuringtop-downsupport.AIliteracyisn’tjustacompliance

checkbox—it’safundamentalpillarofouroverallAIgovernanceframework,connecteddirectlytoourstrategicprioritiesandvalidatedatthehighestlevelsofleadership.”

Theseexamplesfromindustryleadersillustratehowforward?thinkingorganisationsarepositioningresponsibleAIliteracyasintegraltotheirstrategicvisionratherthansimplyrespondingtoregulatorypressure.

Secureexecutivesponsorshipandleadershipengagement

ExecutivesupportsignalstheorganisationalimportanceofAIliteracyandensuresresourcesareappropriatelyallocated.Moreimportantly,whenleadersactively

participateinAIlearninginitiatives,ittransformstheentireorganisation’sapproach.

Microsoft,aglobaltechnologyleaderandakeyCourseracontentpartnerforAIeducati