前廳服務(wù)與數(shù)字化運(yùn)營(yíng)HOTELRECEPTIONSERVICESANDDIGITALOPERATIONS主講人：程麗佳英語(yǔ)實(shí)訓(xùn)商務(wù)中心服務(wù)ServiceinBusinessCenter入住期間服務(wù)主講人：程麗佳Service

inBusinessCenter

SecretarialService1ConventionService2TicketsService3BusinessCenterClerk(C):Goodmorning,welcometobusinesscenter.HowmayIhelpyou,Mr.Wood?Mr.Wood(W):I’mleavingforBeijingthedayaftertomorrow.Couldyoubookticketsforme?C:That’sNovember22nd,isn’tit?W:That’sright.C:Areyougoingtherebytrainorbyair?W:Bytrain.HowmanytrainsaretheretoBeijinginthemorning?C:Therearemorethantentrainsfrom7:00to12:00.IsuggestthatyoutaketrainG253,whichleavesat8:30a.m.andarrivesatBeijingat2:00p.m.W:Fine,I’lltakeitthen.Ineedtwotickets.Service

inBusinessCenterC:OK,Mr.Wood.Whichclassofseatdoyouprefer?W:Ipreferfirstclass,please.C:OK,Mr.Wood.Wouldyoupleasefillinthisform?Pleasesignyournamehere.W:Allright.ShallIpaycashnow?C:Yes,pleasepay300yuaninadvance.W:Hereyouare.WhencanIgetthetickets?C:YoucangetthemonthemorningofNovember21st.W:Thankyou.Couldyousendtheticketstomyroomassoonaspossible?C:Noproblem,Mr.Wood.Wewillsendtheticketstoyourroom.W:It’sveryniceofyou.C:It’smypleasuretobeatyourservice.Service

inBusinessCenter

“前往某地”Whendoyou

leave

for

work?你什么時(shí)候去上班？Service

inBusinessCenterleavefor

我要預(yù)訂一個(gè)5人的餐位。I'llbookatableforfive.I'llreserveatableforfive.Service

inBusinessCenterbook=reserve

“選中”I’lltaketheblackjacket.我要那件黑色夾克。Service

inBusinessCentertakeService

inBusinessCenterSeatsonCRHtrainbusinessclassfirstclasssecondclassSeatsonplanebusinessclassfirstclasseconomyclass

I’dliketo

send

thisexpress,please.勞駕，我要寄快遞。I’mtryingto

send

amessage.我正在發(fā)消息。Service

inBusinessCentersend

Stayuptodateonemergingtechnologies.

Givebusinesstravelersthechancetokickbackandrelax.Makebusinessgu