CruiseguestserviceandmanagementTeacher：YangJingjingCollege：ZhejiangInstituteofCommunications01項目一行李服務(wù)1任務(wù)1登船行李托運目錄01Item1Baggageservice1Task1BoardingbaggagecheckCONTENTS學(xué)習(xí)目的熟悉登船行李托運的流程與注意事項掌握離船行李托運的流程與注意事項學(xué)習(xí)行李服務(wù)常見問題的處理項目1行李服務(wù)LearningpurposeBefamiliarwiththeproceduresandprecautionsofboardingbaggageMastertheproceduresandprecautionsofbaggagecheckingoffshipLearnhowtohandlecommonproblemsofbaggageserviceItem1Baggageservice1任務(wù)1登船行李托運■一、行李托運準(zhǔn)備■二、對托運行李的要求■三、上船行李托運的注意事項1Task1Boardingbaggagecheck■1.Baggagecheckpreparation■2.Requirementsforcheckedbaggage■

3.Precautionsforbaggageconsignmentonboard（一）1.行李服務(wù)需準(zhǔn)備的物品(1)行李標(biāo)簽——內(nèi)容游客姓名郵輪公司名稱和logo游客艙房號甲板層數(shù)船名航行日期出發(fā)港口甲板分布圖會員情況一、行李托運準(zhǔn)備任務(wù)1登船行李托運(I)1.Itemsrequiredforbaggageservice(1)Baggagelabel-ContentVisitor'snameCruiselinenameandlogoGuestcabinnumberNumberofdecksShip'snameSailingdatePortofdepartureDeckplanMembershipsituation1.BaggagecheckpreparationTask1Boardingbaggagecheck(2)行李標(biāo)簽——行李標(biāo)簽的種類有完整游客信息的行李標(biāo)簽和空白行李標(biāo)簽上船行李標(biāo)簽和下船行李標(biāo)簽(3)行李標(biāo)簽——行李標(biāo)簽的獲得

行李標(biāo)簽可通過在線登記時自行打印、也可從旅行社或代理商處獲得、也可通過碼頭行李托運工作人員處索取。一、行李托運準(zhǔn)備任務(wù)1登船行李托運(2)Baggagetags-TypesofbaggagetagsLuggagetagswithfulltouristinformationandblankluggagetagsOnboardbaggagetaganddisembarkationbaggagetag(3)Baggagetags-theacquisitionofbaggagetagsBaggagetagscanbeprintedatthetimeofonlinecheck-in,obtainedfromtravelagentsoragents,orobtainedfromthebaggagedropstaffattheterminal.1.BaggagecheckpreparationTask1Boardingbaggagecheck（一）對托運行李的要求所有托運行李必須經(jīng)過X光檢查，游客不能攜帶任何違禁品、危險物品，包括任何火藥、易燃物品、任何武器或類似物品。禁止客人自行攜帶酒類上船，也不能將酒放于托運行李中。貴重物品如現(xiàn)金、金銀手飾、珠寶、玉器等不能托運。只接受大件行李箱的托運，小件行李可隨身攜帶，不接受背包、嬰兒椅等的托運，而且行李必須上鎖。登船手續(xù)的相關(guān)證件如護照、電子船票、信用卡等不要放于托運行李內(nèi)，否則無法順利辦理登船手續(xù)。不同郵輪公司對每位游客可攜帶的行李重量有不同要求。一般情況下游客不得攜帶任何酒類登船。（港口購買）2.對托運行李的要求食物防疫政策基于出入境海關(guān)的相關(guān)規(guī)定，郵輪乘客一般不被允許攜帶酒水類蛋類、乳制品、生鮮類食品登船，如在登船時被發(fā)現(xiàn)，一般采取沒收。（港口下船，早餐，security沒收桶）二、對托運行李的要求任務(wù)1登船行李托運(1)RequirementsforcheckedbaggageAllcheckedbaggagemustbeX-rayedandguestsarenotallowedtocarryanycontraband,dangerousitems,includinganygunpowder,flammableitems,anyweaponsorsimilaritems.Guestsarenotallowedtobringtheirownalcoholonboardorputitincheckedbaggage.Valuablessuchascash,goldandsilverjewelry,jewelry,jadecannotbechecked.Onlylargesuitcasescanbechecked,smallluggagecanbecarriedon,donotacceptbackpacks,babychairs,etc.,andluggagemustbelocked.Therelevantdocumentssuchaspassport,e-ticket,creditcard,etc.shouldnotbeputinthecheckedbaggage,otherwisetheboardingprocedurecannotbesuccessfullycompleted.Differentcruiselineshavedifferentrequirementsfortheamountofluggageeachguestcancarry.Undernormalcircumstances,passengersarenotallowedtobringanyalcoholonboard.(Portpurchase)2.RequirementsforcheckedbaggageFoodepidemicpreventionpolicyBasedontherelevantregulationsoftheentry-exitcustoms,cruisepassengersaregenerallynotallowedtocarrydrinks,eggs,dairyproducts,andfreshfoodonboard,andiftheyarefoundonboard,theywillgenerallybeconfiscated.(Portdisembarkation,breakfast,securityconfiscationbucket)2.RequirementsforcheckedbaggageTask1Boardingbaggagecheck（一）對托運行李的要求1.母港登船行李托運行李托運的時間行李托運的地點行李托運的程序二、對托運行李的要求任務(wù)1登船行李托運(1)Requirementsforcheckedbaggage1.BoardingbaggageathomeportThetimethebaggageischeckedinTheplacewherethebaggageischeckedProceduresforcheckingbaggage2.RequirementsforcheckedbaggageTask1Boardingbaggagecheck(1)PrecautionsforboardingbaggageThecruiseshipdoesnotacceptanyprohibitedordangerousgoodsThecruiseshipdoesnotaccepttheconsignmentofvaluablesNofoodordrinkisallowedonboardThedocumentsrequiredforboardingmustbecarriedwithyouandnotputinthecheckedbaggage,soasnottodelaytheboardingoftouristsThecruiseonlyacceptslargebaggageTherearestrictsizeandweightrestrictionsforcheckedbaggageAllbaggagetobecheckedshouldbetaggedLuggageisusuallyboardedbeforevisitors,whoarerequiredtotaketheirluggagebacktotheirroomsbeforediningandentertainmentWhenbo