Question1

Whatkindofinformationshouldbeincludedintheboardingannouncement?

Question2

Whatarethecommonreasonsforflightdelaysorcancellations?一、情景導(dǎo)入圖片來源于網(wǎng)絡(luò)僅供教學(xué)使用Flightinformation:flightnumber,departuretime,destinationBoardinggateinformation:thecorrectboardinggatenumberandthelocationoftheboardinggate

Boardingtime:thestarttimeofboardingandtheboardingdeadline

Boardingsequence:priorityboarding,boardingbyseatnumber

二、重點講解二、重點講解圖片來源于網(wǎng)絡(luò)，僅做教學(xué)使用航班延誤或取消廣播中的主要信息Flightinformation:flightnumber,originaldeparturetime,destination...Reasonsfordelay/cancellation:weatherconditions,mechanicalmalfunctions,airtrafficcontrol...Subsequentarrangements:newdeparturetimes,accommodationandfoodarrangements,reschedulingservices...Emotionalcomfort:expressapologiesandgratitudetopassengers航班延誤或取消常見原因Weatherreasons天氣原因(storms,fog,snow;hail;extremetemperature...)Mechanicalissue/failure機械故障(enginemalfunction,structuralissues,avionicsequipmentmalfunction,landinggearissues...)AirTrafficControl空中管制(routeclosure,airwaycongestion,flightintervalrequirements，emergencies...)AirportReasons機場原因(runwaymaintenance,insufficientparkingspaces,airportfacilitymalfunction，safetyinspection...)PassengerReasons旅客原因(latepassengers,luggageissues,securityissues，specialneeds...)openingYourattention,please.Ladiesandgentlemen,attention,please.Ladiesandgentlemen,mayIhaveyourattention,please?bodyAirCanadaFlightAC992toParisisnowboardingatgateD75.endingWishyouapleasantjourney.Thankyou.Thankyouforyourunderstandingandcooperation.

BoardingAnnouncementLadiesandgentlemen,mayIhaveyourattention,please?Flight____to____isnowboarding.WouldyoupleasehaveyourbelongingsandboardingpassesreadyandboardtheaircraftNo.____throughGate____.Wewishyouapleasantjourney.Thankyou.法條鏈接：

《中國民用航空旅客、行李運輸規(guī)則》第五十七條由于機務(wù)維護、航班調(diào)配、商務(wù)、機組等原因，造成航班在始發(fā)地延誤或取消，承運人應(yīng)當(dāng)向旅客提供餐食或住宿等服務(wù)?！吨袊裼煤娇章每?、行李運輸規(guī)則》第五十八條由于天氣、突發(fā)事件、空中交通管制、安檢以及旅客等非承運人原因，造成航班在始發(fā)地延誤或取消，承運人應(yīng)協(xié)助旅客安排餐食和住宿，費用可由旅客自理。航班延誤/取消廣播詞模板1.flightdelay航班延誤Ladiesandgentlemen,Wesincerelyapologizeforthedelaydueto_________.Togetherwithmyteam,wewilltryourbesttomaketherestofyourjourneyaspleasantandcomfortableaspossible.Wethankyouforyourpatienceandunderstanding.女士們，先生們：我們對___（不利的天氣條件/飛機晚點/空中交通管制/機場擁堵/機械問題/等待一些乘客）造成的延誤深表歉意。我們將與我的團隊一起，盡最大努力讓您的旅程盡可能愉快和舒適。我們感謝您的耐心和理解。

2.flightcancellation航班取消Ladiesandgentlemen，mayIhaveyourattention，please？WeregrettoannouncethatFlight____________to_____________hasbeencancelleddueto___________.Willpassengerspleasecollectyourhandbaggage，haveyourpassportsreadyandproceeddownstairstoCounter17whereinformationaboutre-bookings,refundsandalternativetransportisavailable？Thankyouverymuch.女士們，先生們，請注意我們很遺憾地宣布，由于___________原因，飛往_____________的航班已被取消。請乘客取好手提行李，準備好護照，然后下樓前往17號柜臺，在那里可以獲得有關(guān)重新預(yù)訂、退款和其他交通工具的信息。非常感謝您。三、核心詞匯airline航空公司圖片來源于網(wǎng)絡(luò)僅供教學(xué)使用board登機圖片來源于網(wǎng)絡(luò)僅供教學(xué)使用圖片來源于網(wǎng)絡(luò)僅供教學(xué)使用gatenumber登機口圖片來源于網(wǎng)絡(luò)僅供教學(xué)使用destination目的地圖片來源于網(wǎng)絡(luò)僅供教學(xué)使用belongings隨身物品flightdelay航班延誤flightcancellation航班取消

圖片來源于網(wǎng)絡(luò)，僅做教學(xué)使用

regrettoannounce遺憾地通知

圖片來源于網(wǎng)絡(luò)，僅做教學(xué)使用dueto因為，由于inconvenience不便

mechanicalissue/failure機械故障

圖片來源于網(wǎng)絡(luò)，僅做教學(xué)使用

airtrafficcontrol(ATC)

空中交通管制

圖片來源于網(wǎng)絡(luò)，僅做教學(xué)使用flightnumber

航班號圖片來源于網(wǎng)絡(luò)僅供教學(xué)使用國內(nèi)航空公司代碼國外航空公司代碼CAAC圖片來源于網(wǎng)絡(luò)僅供教學(xué)使用1.Ladiesandgentlemen,mayIhaveyourattention,please?

女士們，先生們，請注意。2.AirChinaFlight985toSanFranciscoisnowreadyforboarding

throughGate9.

中國國際航空飛往舊金山的985航班，現(xiàn)已在9號門開始登機。3.Pleasehaveyourboardingpassandidentificationready.

請準備好您的登機牌和身份證件。四、高頻語句4.FlightCA72willbedepartinginapproximatelyonehour.

CA72次航班將在大約一小時后起飛。5.FlightBA380alternatedfromLosAngelestoWashingtonwilltake

offsoon.PleasebequicktoboardtheAircraftNo.8throughGate7.

您乘坐的由洛杉磯前往華盛頓的BA380航班很快就要起飛了，還沒有登機的旅

客請馬上由7號登機口上8號飛機。6.Weregrettoinformyouthat...我們很抱歉地通知您…7.Duetothepoorweatherconditions,yourflightwillbedelayed/cancelled.由于航線天氣惡劣，您的航班將會延遲/取消。8.Wedeeplyapologizeforanyinconveniencecausedandexpressoursincereapologies.我們深知給您帶來的不便，并對此表示誠摯的歉意。9.Wewillprovideyouwiththelatestflightinformationanddoourbesttoassistyou.我們將為您提供最新的航班動態(tài)信息，并盡力協(xié)助您。10.Ifyouhaveanyquestionsorrequirefurtherassistance,pleasefeelfreetocontactus如有任何疑問或需要進一步的協(xié)助，請隨時聯(lián)系我們。五、典型任務(wù)1.Inthefirstannouncement,whatistheflightnumber

?

_______________2.Inthefirstannouncement,wheredoestheflightflyto?

_______________3.Inthefirstannouncement,whichgateshouldpassengersproceedto?

___________4.Inthesecondannouncement,itisthe__________forboarding.5.Inthesecondannouncement,whichgatearepassengerskindly

requestedtoproceedto?

____________FlightBA380WashingtonGate7lastcallGate5Listentotheseannouncementsandfillintheblankswiththeexpressionsprovidedinthebox.

Announcement（2）AirChinaregretstoannouncethatFlightCA1355toHaikouwillbe_________asthelocalairporthasbeencloseddownduetoatyphoon.__________forFlightCA1355pleasecometoAirChinaCounter20.Thankyouverymuch.Announcement（1）Ladiesandgentlemen,mayIhaveyourattentionplease?regretstoannouncethedelayinthedepartureofFlightJL785toBeijing.Dueto，thisflightisnowexpectedtodepartat10:40.Thankyou.JapanAirlinestechnicalreasons

localtime