BEC商務英語（高級）口語模擬試卷6

（共9套）

（共22題）

BEC商務英語（高級）口語模擬試卷第

1套

一、初試（本題共7題，每題分，共1分。）

1、TaskSheetforCandidateATaskSheet1A:Managerialskills:certainskills

developedtohesuccessfulinaparticularpositionB:Advertisingpromotion:key

componentstoadvertiseanewproductsuccessfullyC:Businessrisks,howtofacerisks

andchallengesinbusinessTaskSheetforCandidateBTaskSheet2A:Corporate

culture:Elementsinvolvedincreatingthenorm,beliefsandphilosophiesofthe

organizationB:Innovation：howtomakeacorporationfullofnewandbetterideasC:

Decision-making:howtomakeadecisioneffectively

標準答案：Interviewer:Now,Iwillgiveeachofyouthreetopics.Youwillhaveto

chooseonefromthem,prepareforitinoneminuteandtalkaboutitforoneminute.OK?

Liming,herearcyourtopics.Andhereareyours,Liulili.Youcanmakenotesonthe

paperIgaveyouduringyourpreparation.Allright.Liming,whichtopicarcyougoingto

talkabout?Liming:I'dliketotalkaboutAtManagerialskills.Interviewer:OK.You

haveoneminutetotalk.LiuliliandIwilllistentoyou.Liulili,afterLiming'stalk,you

havetoaskhimaquestion.Now,Liming,youmaystart.I'llstopyouattheendofone

minute.Liming:Managersareresponsibleforseeingthattheirsubordinatesperform（he

work.Todothiseffectively,managersneedtodevelopcertainskillstobesuccessfulina

particularposition.Firstly,managersmusthaveenough（echnicalknowledgeto

communicateeffectivelywiththeirsubordinatesandsuperiorsalthoughitisnot

necessaryforthemtoknowallthetechnicalaspectsoftheworktheyaremanaging.And

theymusthaveenoughtechnicalknowledgetogainsomecredibilitywiththeir

subordinates.Secondly,creativethinkingisveryimportant.Goodmanagersshouldput

alloftheirsmallerdecisionsinabroader,long-termperspectivethatbenefitsthetotal

organization.Lastbutnotleast,goodmanagersmusthaveawaywithpeople.Thatisto

say,managersshouldhavesomehumanskills.Gettingalongwellwithpeopleisvery

importantInterviewer:ThankynnIt\timeNow,Iiulili,wkatisthequestionyou'dlike

toaskLiming?Liulili:Liming,howdoyougetalongwithyoursubordinates?Liming:

Well,Icommunicateregularlywiththem,understandtheneedsofthem,andshowatrue

appreciationforthem.Interviewer:OK.Now,Liulili,it'syourtum.Whichtopichave

youchosen,please?Liulili:Corporateculture.Interviewer:OK.Youhaveoneminuteto

talk.LimingandIwilllistenioyou.Liming,afterLiulili'stalk,youhavetoaskhera

question.Now,Liulili,youmaystart.I'llstopyouattheendofoneminute.Liulili:

Differentcorporationshavedifferentcorporatecultures.Organizationalcultureisshaped

bythevaluesofthepeoplewhostarttheorganizationandthosewhocarryonits

leadership.Someelementscreateanorganizationalculture.Heroesareanintegral

elementofcorporateculture.Theyserveasrolemodelsfortheotheremployeesina

company.Peopleidentifywiththemandattempttoemulatethem.Everycompanyhasits

heroes.Theyplayaveryimportantroleinpromotingcorporateculture.Rulesand

regulationsarealsoimportanttocorporateculturebecausetheyhelpreinforcedesired

behavior,whichtellpeoplewhattheyareexpectedtodofortheircompanyandtryto

guidethemalongtherightpath.Corporationneedastoryteller,whohasbeenaroundthe

organizationalongtimeandhasdoneanoutstandingjob.Hewillsharesomestorieswith

newpeople.Thestoryisaboutthesamebasictheme:workhardandyouwillsucceed.

Interviewer:Thankyou.Timeisup.Now,Liming,whatisthequestionyou'dliketoask

Liulili?Liming:Howcanaherohelpacompanydevelopacorporateculture?Liulili:

Heroessymbolizetheorganizationtotheoutsideworld.Theyrepresenttheverybestand

motivateotheremployeestotrytohavethesamegoodperformanceasthem.Interviewer:

Thankyou.

知識點解析：暫無解析

二、小型演講(本題共I題，每題1.0分，共I分。)

2、InvestingYourcompanywantstomakesomeinvestments.Youhavebeenaskedto

submitideasonhowtoinvest.Discuss,anddecidetogether:*Whichguidelinesof

investmentyoushouldfollow*Whatfieldyoucaninvestin

標準答案：Interviewer:Well,ZhangHongandWangKun,(helastpartofthisspeaking

testisadiscussiontask.Yourdiscussiontopicisonthistaskcard.Youhaveabout30

secondstoreaditcarefully.Afteryouhavereadthetask,youwillhaveadiscussionon

thegiventopic.Yourdiscussiontimeisaroundthreeminutes.OK?Nowreadyourtask

cardWell,canyoustartyourdiscussionnow?I'mgoingtolistentoyonandthenask

youtostopattheendofthreeminutes.WangKun:Well,Ithinkwcshouldmakesome

basicguidelinestosmartinvesting.Wcshouldhavecleargoals.Wcwilldecidehow

manyyearswcwillinvestfor,whatourneedswillbeinthefuturebasedonthecondition

ofourcompany.Andhavingrealisticexpectationsisveryimportant,youknow,thereisa

saying"Hewhowishestoberichinadaywillbehangedinayear.,ZhangHong:Iagree

withyou.Andweshouldunderstandtherangeofpossibilities.Thereisadiversified

portfolio:Onewithamixofslocks,mutualfunds,bonds,andcash.Eachofthese

productshasdifferentrisksassociatedwiththemandalsodifferentpotentialrewards.

Understandthembeforewebuy,sotherewon'tbeanybigsurpriseslater.WangKun:

Yes,youareright.Butinmyopinion,investingmoneyin(hestockmarketisnotthe

safestwayintheworldtomakemoremoney.Thereisnoguaranteethatthecompany

willdowell,andthatthestockwillgoup.ZhangHong:Ican'tagreemore.Thestock

maygoupordownforanumberofverycomplexreasons.Everyonewants(hestock

markettogoup.butsometimesevenwhenacompanydoeswellthestockmaygodown.

Thisisusuallytrueforallstocks.Thestockmarketisaveryinterestingandcomplexpart

ofthebusinessworld.WangKun:Butthatdoesn'tmeanwecouldnotinvestinthestock.

Ifwedo,we'dbetterstayinforthelongtermandwehavetoweatherthestormandwe

shouldnotbetoegreedy.ZhangHong:Yes,youareright.WecanalsoinvestinInternet,

whichcanhelpustopromoteorsellproducts.WangKun:Gccdidea.Similarlywecan

investinnewtechnologytoexplorenewmarkets.Althoughwecannotgetquickprofit,it

isforoursustaineddevelopment.Interviewer:Doyouthinkitisbettertoinvestinmany

differentareas,orinonlyone.Interviewer:OK.Now,WangKun,it'syourturn.Which

topichaveyouchosen,please?WangKun:Managementcommunication.Interviewer:

OK.Youhaveoneminutetotalk.ZhangHongandIwilllistentoyou.ZhangHong,after

WangKun'stalk,youhavetoaskhimaquestion.Now,WangKun,youmaystart.Til

stopyouattheendofoneminute.WangKun:Thereislittledoubtthateffective

managementcommunicationscanimproveproductivity,employeecommitment,and

morale.However,anaverageof25%ofallmanagementmessagesarelostateach

organizationallevel.Thus,itisreallyimportanttoknowhowtoimprovecommunications

effectivelyasamanager.Mostmanagerscaneffectivelyimprovetheircommunications

andproductivitybysomebasicguidelines.First,inordertohelpensuretopperformance,

highmorale,andtomakeyouremployeesfeelwanted,needed,andindispensabletothe

successoftheorganization,you'dbettercommunicateyouroverallpurpose.Second,

communicateyourexpectations.Inthisway,tangibleperfonr.ancestandardscanbe

providedtosubordinates.Third,youcanprovidefeedbackonperformance.What飛more,

communicateallchanges.Subordinatesreactmuchbettertochangeswhentheyknowin

advancethatchangeiscoming.Also,ifatallpossible,let(hepeopleaffectedbythe

changehaveachancetocommentupontheproposedchangebeforeitactuallyoccurs.

Finally,youcancommunicatefacetoface.Duringthesepersonalcontacts,itisimportant

(hatmanagerscommunicateopenlyanddirectly.Donotholdbackinformation;rather

shareitnaturallyandeasily.Then...Interviewer:Thankyou.Timeisup.Now,Zhang

Hong,whatisthequestionycu'dliketoaskWangKun?ZhangHong:Annual

performancereviewsarethemostcommonwaysofprovidingfeedback,butwhyarethey

frequentlyineffective?WangKun:Itisbecausethemanagerdoesnothonestlytellthe

subordinatewhatheorsheneedstoimproveupon,andsubordinatesneedmuchmore

informationthanwhatisintheannualreview.Interviewer:Thankyou.

知識點解析：暫無解析

BEC商務英語(高級)口語模擬試卷第

2套

一、小型演講（本題共［題，每題7.0分，共7分。）

1Inthispartofthetest,youareaskedtogiveashorttalkonabusinesstopic.Youhave

tochooseoneofthetopicsfromthethreebelowandthentalkforaboutoneminute.You

haveoneminutetoprepareyourideas.ABusinesstrips:howtomakethemostof

businesstripsBAfter-salesservices:wha(isimportantwhenofferingafter-salesservice

CPersonalmanagement:whethertodifferentiatetheretirementagebetweenmenand

women

標準答案：ABusinesstrips:howtomakethemostofbusinesstripsNowmorethan

ever,businesstripsareavitalpanofbusinesslife.Smartplanningcanhelpyoumakethe

mostofyourtraveltime.Ifyoureallyneedtogoonabusinesstrip,considerthe

followingtoplananefficient(rip:Delegatethearrangements.Havesomeonewho's

knowledgeable,suchasanofficeassistant,travelagent,orcompany(ravelcoordinator,

dothelegworkforyou.Confirmyourappointmentsbeforeycuhaveyourflightsbooked,

andavoidtheschedulethatwouldhaveyouarriveordepartaroundrushhour.Be

informed.Makeadetailedappointmentschedulewitheverythingyou511needtoknow,

includingthedate,timeandlocationofeachappointmentandthedirectionstogetthere.

Alsolistthename,address,phonenumberandemailaddressofeachbusinesscontact.

Trytogetahomephonenumberoracellphonenumberincaseyouneedtomake

contactafterbusinesshoursaboutachangeoracellphonenumberinplans.Maximise

youritinerary.Groupappointmentstogether,andfindoutwhoelseisintheareathatyou

canvisitatthesametime.Planactivitiestokeepyouproductiveduringlayovers,suchas

reading,makingphonecalls,orconductingappointments.BAfter-salesservice;whatis

Importantwhenofferingafter-salesserviceWhenofferingaftersalesservice,(hefirst

thingtoconsideriswhetheryouraltitudeissincereandfaithful.Withoutacorrect

attitude,customerswouldnotacceptitpleasantlyandeagerly.Secondly,offeringafter-

salesservicewithinacertainlimeisalsoveryimportant.Fromcustomers'pointofview,

theyhopetheycanreceivelifetimeguaranteefortheproduct.Althoughitisveryhardto

achieveitforcompanies,theyshouldofferafter-salesserviceaspromisedwhenthe

productorserviceissold.Thirdly,businessesshouldtakemoreactualactionsinsteadof

onlymakingpromises.CPersonalmanagerment:whethertodifferentiatetheretirement

agebetweenmenandwomenIdothinkit'sreasonabletodifferentiatetheretirementage

betweenmenandwomen.Femaleshouldretireyounger.Thedecidingfactorontheage

issue,accordingtome,isthephysicalconditionofaperson.Itisobviousthatthe

situationofmenandwomendiffersalotwhenconsideringageandagingproblems.

Resides,wecannotdenythatwomengenerallytakemorehouseholdresponsibilities,

whichmeansthattheyareundermorepressure.It'sgoodfbrwomenandalsotheir

familiestoallowthemretireearlier.

知識點解析：暫無解析

二、討論(本題共1題，每題1.0分，共1分。)

2、Inthispartofthetest,youarcgivenadiscussiontopic.Youhave30secondstolook

atthepromptcard,anexampleofwhichisbelow,andthenabout3minutestodiscussthe

topicwithyourpartner.Afterthattheexaminerwillaskyoumorequestionsrelatedtothe

topic.FortwocandidatesConductinganEffectivePerformanceAppraisalYourcompany

isgoingtoevaluatetheperformanceofsalesrepresentatives.Youhavebeenaskedto

makerecommendationsonhow(omake(heperformanceappraisaleffective.Discussand

decidetogether:whowouldbechosentoevaluatetheperformanceofsales

representativeswhatshouldbeevaluatedandwhy.ForthreecandidatesConductingan

EffectivePerformanceAppraisalYourcompanyisgoingtoevaluatetheperformanceof

salesrepresentatives.Youhavebeenaskedtomakerecommendationsonhowtomake

theperformanceappraisaleffective.Discussanddecidetogether:whowouldbechosen

toevaluatetheperformanceofsalesrepresentativeswhatshouldbeevaluatedandwhy

whatistheresultif(hesamecriteriaareappliedtoallsalesrepresenlaiives.

標準答案：A:Yousee,ourcompanyisgoingtoevaluatetheperformanceofsales

representatives.Tomaketheperformanceappraisaleffective,thechoiceofratersis

crucial.B:Yes,that'simportant.Inmyopinion,externalcustomersarcinagoodposition

toevaluatesalesrepresentativesandcanobservemuchsalc-rclatcdbehaviour.A;

Besides,ifsalesrepresentatives,performancereviewincludescustomer^surveydata,

(hecustomerstendtobemoresatisfied,andthebusinessperformancetendstobebetter.

B:Thal'sfbrsure.A:Undoubtedlycustomersareoneoftheappraisers.Buthaveyou

everhituponsuchanidea,thecombinationofvariousraters?Forexample,ifcustomer

appraisalisusedalongwithself-appraisaLtheperformanceappraisalwillsurelybemore

objectiveandbeneficial.B:Definitely,sinceself-appraisalgetstheindividualinvolvedin

thereviewprocess.Sowhensettingafutureperformancegoal,itwillbemoreacceptable

andfairforbothmanagerandthesalesrepresentativestoestablishitjointly.A:Infact,

jobsaremultifacetedanddifferenteyesseedifferentaspects.Tomakeevaluation

effectiveandaccurate,we'dbettergetinputfromasvariousanglesaspossible,suchas

supervisors,peers,customersandthelike.B:Icouldn'tagreemore.Astowhatshould

evaluate,Itendtoevaluatesalesrepresentative'saccomplishments.Sinceevaluatinga

salespersononthebasisoftheirsalevolumeinvolveslesssubjectivityandthereforemay

belessopentobias.Besidesresultsappraisalcandirectlyaligntheemployees'goalwith

(heorganisationalgoal.A:Itmaybeagoodidea.Butifthesamecriteriaapplytosales

representativeswhohaveextremelybadmarket,itwouldbeunfairtoholdthese

employeesaccountableforresultscausedbyexternalfactors.Therearesometimes

circumstancesbeyondcontrol.B:Yes,that'swhyweneedtoconsidertheroleofmarket

whenestablishingdifferentfaircriteria.

知識點解析：暫無解析

BEC商務英語(高級)口語模擬試卷第

3套

一、初試(本題共I題，每題1.0分，共I分。)

1、TaskSheetforCandidateATaskSheet1A:Customerrelations:howtodefuseangry

customersB:Recruitment:howtohireanewmanagerC:Employeerelations:the

reasonsforhavingacompanypolicyonInternetuseTaskSheetforCandidateBTask

Sheet2A:Payment:howtodetermineanemployee'ssalary.B:Customerrelations:how

tokeepyourcustomerhappyandcomingbackformore.C:Leadershiptraining:howto

bridgethecommunicationgapbetweenwomenandmen

標準答案：Interviewer:Now,Iwillgiveeachofyouthreetopics.Youwillhaveto

chooseonefromthem,prepareforitinoneminuteandtalkaboutitforoneminute.OK?

SongLi,hereareyourtopics.Andhereareyours,HouLiang.Youcanmakenotesonthe

paperIgaveyouduringyourpreparation.Allright.SongLi,whichtopicareyougoing

totalkabout?SongLi:TdliketotalkaboutCaEmployeerelations.Interviewer:OK.

Youhaveoneminutetotalk.HouLiangandIwilllistentoyou.HouLiang,afterSong

Li'stalk,youhavetoaskheraquestion.Now,SongLi,youmaystart.I'llstopyouatthe

endofoneminute.SongLi:It,simportanttomakeallemployeessignourcomputing

policyontheirfirstdayofwerk.Thisway,theyknowthatwcmeanbusinessandthatthe

computersandInternetaccesslinesareintendedtofurtherthecompany'sgoals.We

donJthavethetimetolookovereveryone'sshoulderorchecktemporaryInternetfilesto

recreatetheirsurfingactivities.Employees'surfingandchattingonInternetwastetheir

(imeonuselessthingsratherthanworkwhichleadtotheirinefficiencyonwork.So

maybeweshouldlookintoa''snooping"program.Ifwe'reseriouslyconcernedabout

employeesurfing,theseloggingprogramscandisplayawarningatbootingupthatthey

arepresent.Thatway,theemployeesareonnoticeandareprobablylesslikelytostray.

Interviewer:Thankyou.It'stime.Now,HouLiang,whatisthequestionyou'dliketoask

SongLi?HouLiang:SongLi,whatareyougoingtodoiftheemployeesresentthe

spying?SongLi:Well,wemightbebetterofftryingtopinpointindividualmiscreants,

ratherthanaggravatingyourentirestaff.Interviewer:OK..Now,HouLiang,it,syour

turn.Whichtopichaveyouchosen,please?HouLiang:Leadershiptraining.Interviewer:

OK.Youhaveoneminutetotalk.SongLiandIwilllistentoyou.SongLi,afterHou

Liang'stalk,youhavetoaskhimaquestion.Now,HouLiang,youmaystart.I'llstop

youattheendofoneminute.HouLiang:Womenandmen'srelationshipisvery

importantinacompanybecauseit'scloselyrelatedtoproblemsofteamwork.

Sometimes,Womenseemenasham-flutedorinsecurewhentheycomeonsostrong.

Menthinkwomenlackinginconfidenceorconvictionbecausetheyworkhardtoget

buy-in.Neither,ofcourse,isaccurate.Tojumpthedivide,borrowabitfromtheother's

style.Theyhavetheirownstrongpointsandweaknessesrespectively.Asleaders,we

shouldtryourbesttoletthemseeeachother'sstrongpointsandmakethemlearnfrom

eachother.Forexample,mencantryamorecollaborativeapproach.Meanwhile,women

needtotakeovermoreoften.Menoughttoexplaintheirthinkingandnotsimplyjumpto

conclusions.Womenneedtogettothebottomlinemorequickly.Hence,eachsexcan

benefitfromtheother'sbehavior.Interviewer:Thankyou.Timeisup.Now,SongLi,

whatisthequestionyou'dliketoaskHouLiang?SongLi:You,vementionedthattncn

andwomenhavetheirownstrongpointsandweaknesses,soifyouwanttopromotea

person,whomdoyouprefer:menorwomen?HouLiang:IthinkIdon'tpromotesome

personaccordingtotheirsex.Iwillseetheirperformance.Interviewer:Thankyou.

知識點解析：暫無解析

二、討論（本題共I題，每題分，共I分。）

2^ManagerSelectingYourcompanyneedstoselectanewmanagerforanewbranchin

anothercity.Youhavebeenaskedtosubmitideasonhowtoselecttherightpersonand

make(hisnewpositionattrac:ive.Discuss,anddecidetogether:Whatqualitiesanew

managershouldhaveWhattypesoffinancialincentivesthecompanycouldoffertoa

newmanager

標準答案:Interviewer:Well,LiuJuanandFanBin,thelastpartofthisspeakingtestis

adiscussiontask.Yourdiscussiontopicisonthistaskcard.Youhaveabout30seconds

(oreaditcarefully.Afteryouhavereadthe(ask,youwillhaveadiscussiononthegiven

topic.Yourdiscussion(imeisaroundthreeminutes.OK?Nowreadyourtaskcard.(30

secondslater)Well,canyoustartyourdiscussionnow?I'mgoingtolistentoyouand

thenaskyoutostopat(heendofthreeminutes.FanBin:Well,Ithinkanewmanager

shouldhaveanentrepreneurialinstinct,whichisanoverwhelmingdesire(ohaveyour

ownbusiness.Inotherwords,heshouldhavealoveorenthusiasmforthisposition.Heis

willingtodevotehimselftothiswork.Andeducationalcredentialsarealsoveiy

important.LiuJuan:Yes,appropriateeducationalcredentialsareimportant,butIthink

business"Brains"meansmorethanscholasticachievements.Tobecomeasuccessful

manager,hemusthaveaworkingknowledgeaboutthebusinesshedoes.Commonsense

combinedwithappropriateexperienceisthenecessarybrainpower.Prudenceand

attentiontodetailsarcveryimportantaswell.FanBin:Whatismore,heshouldbea

designer,knowhowtomakethestructureoftheorganizationsuittothedevelopmentof

theenterprise,andatthesametime,heshouldbea"priest",preachthe"Gospel"

continuously,makethestaffacceptourcorporateculture.LiuJuan:Goodpoint.He

shouldbeaninnovatorandintelligentthinker.Theyshouldhaveaquickresponsetothe

changesofmarketingandenoughcourageandability(ofacechallengestoachieve

success.FanBin:Yes,Ialso:hinkself-confidenceisthekeytosuccess.Andmanagerial

communicationisveryimportantaswell.Doyouthinkso?LiuJuan:Yes,Iagreewith

you.Asuccessfulmanagershouldmakeacquisitionofwhattheemployeesthinkabout.

Similarly,senseofhumorisimportanttoamanager,becauseamanagershouldhave

enoughglamourtoencourageallemployeestoworkhardforthecompany.FanBin:

That'sreallyimportant.Andastotypesoffinancialincentivesthecompanycouldoffer

toanewmanager,Ithinkthecompanyshouldofferthemanagerannualbonusaccording

toprofits.Ournewexpansionisfarfromthehead-quarter,soitisimpossibleforusto

directthemanager,smanagementconcretely.Instead,wccangivehimmanagement

powerandannualbonustoencouragehimtoworkhardandmakesuccessfulstrategic

decisions.What'smore,fbritisanewexpansion,andeverythingisnew,suchashort-

termincentiveplansuchasannualbonuswillbeastimulusofshort-termprofit.Itcan

make(henewexpansiongrowstrongerandachieveabiggermarketin(henewareaina

shorttime.LiuJuan:Andwecanalsomakeacapitalaccumulationprogramswiththe

newmanager.1(canensurethat(henewmanagerwouldliketoworktogetherwiththe

companyforalongtimebypiovidinghimwithchancesofaccumulatingwealthonthe

basisofcompanies'successfullong-termdevelopment.FanBin:Yes,Iagreewithyou.

Inaword,wemaysetupacapitalaccumulationprogramtogetherwithanannualbonus

planinorderthatthecompanywillgetboththeshort-termprofitandthelong-termone.

LiuJuan:Yes,that'sright!Interviewer:Inyouropinion,inwhatformsshouldthecapital

accumulationprogramhe?FanBin:Apopularlong-termincentivetoolisstockoption,

whichenablespeoplewhohaveittobuyacertainsumofstockatacertainpriceina

certaintime.LiuJuan:Andanalternativeisastockvalueplan.Accordingtothisplan,

peoplebuystocksbyrecentstockvalue,whichisdecidedbythevalueofcompany

estate.Withthecompanydevelopment,thestockvaluewillincrease,andpeoplecanget

profitfromit.Interviewer:Doyouhavetheexperienceofbeingaleaderinbusiness?Liu

Juan:Yes,Ihaveworkedforatradecompanyasamanagerassistantinsummervacation.

Itprovidedmewithpreciousknowledgeandexperienceaboutcompanymanagement.

FanBin:Ihavenorealexperience,hutIwonthefirstprizeintheprogramofthe

"professionalmanagercompetition"heldbytheschoolofmanagementlastyear.I

learnedalotfromthisactivity,whichwillhelpmedobusinessintherealbusinessworld.

Interviewer:Thankyou,LiuJuanandFanBin.Thatistheendofthespeakingtest.

知識點解析：暫無解析

BEC商務英語（高級）口語模擬試卷第

4套

一、小型演講（本題共I題，每題1.0分，共I分。）

1、TaskSheetforCandidateATaskSheet1A:Customerrelations:howtodefuseangry

customersB:Recruitment:howtohireanewmanagerC:Employeerelations:the

reasonsforhavingacompanypolicyonInternetuseECHigher-PARTTWOTaskSheet

fbrCandidateBTaskSheet2A:Payment:howtodetermineanemployee'ssalary.B:

Customerrelations:howtokeepyourcustomerhappyandcoiningbackformore.C:

Leadershiptraining:howtobridgethecommunicationgapbetweenwomenandmen

BECHighcr-PARTTWO

標準答案：Interviewer:Now,Iwillgiveeachofyouthreetopics.Youwillhaveto

chooseonefromthem,prepareforitinoneminuteandtalkaboutitforoneminute.OK?

CandidateA,hereareyourtopics.Andhereareyours,CandidateB.Youcanmakenotes

onthepaperIgaveyouduringyourpreparation.（Oneminutelater）Allright.Candidate

A.whichtopicisyougoingtotalkabout?CandidateA:I'dliketotalkaboutC:

Employeerelations.Interviewer:OK.Youhaveoneminutetotalk.CandidateBandI

willlistentoyou.CandidateB,afterCandidateA'stalk,youhavetoaskheraquestion.

Now,CandidateA,youmaystart.Tilstopyouattheendofoneminute.CandidateA:

It'simportanttomakeallemployeessignourcomputingpolicyontheirfirstdayofwork.

Thisway,theyknowthatwemeanbusinessandthatthecomputersandInternetaccess

linesareintendedtofurtherthecompany'sgoals.Wedon'thavethetimetolookover

everyone'sshoulderorchecktemporaryInternetfilestorecreatetheirsurfingactivities.

Employees'surfingandchattingoninternetwastetheirtimeonuselessthingsratherthan

workwhichleadtotheirinefficiencyonwork.Somaybeweshouldlookintoa

"snooping"program.Ifwe'reseriouslyconcernedaboutemployeesurfing,theselogging

programscandisplayawarningatbootupthattheyarepresent.Thatway,theemployees

areonnoticeandareprobablylesslikelytostray.Interviewer:Thankyou.It'stime.

Now,CandidateB,whatisthequestionyou'dliketoaskCandidateA?CandidateB:

CandidateA,whatareyougoingtodoiftheemployeesresentthespying?CandidateA:

Well,wemightbebetterofftryingtopinpointindividualmiscreants,ratherthan

aggravatingyourentirestaff.Interviewer:OK.Now,CandidateB,it'syourturn.Which

topichaveyouchosen,please?CandidateB:Leadershiptraining.Interviewer:OK.You

haveoneminutetotalk.CandidateAandIwilllistentoyou.CandidateA,after

CandidateB'stalk,youhavetoaskhimaquestion.Now,CandidateB,youmaystart.Til

stopyouattheendofoneminute.CandidateB:Womenandmen'srelationshipisvery

imporlantinacompanybecauseit'scloselyrelatedproblemsofteamwork.Sometimes,

Womenseemenasham-fistedorinsecurewhentheycomeonsostrong.Menthink

womenlackofconfidenceorconvictionbecausetheyworkhardtogetbuy-in.Neither,

ofcourse,isaccurate.Tojumpthedivide,borrowabitfromtheother'sstyle.Theyhave

theirownstrongpointsandweaknessesrespectively.Asleaders,weshouldtryourbest

toletthemseeeach