注：不含主觀題第1題ThegoalsofOBaretohelpto____,

predict

,andultimatelyimprove

theattitudesandbehaviorsofindividualsinorganizations.正確答案：:["explain"]第2題Hawthornestudiesshiftedthefocusofmanagementresearchfromworkandmaterialfactorsto____factors.正確答案：:["human"]第3題ThedifferencebetweenOBandHRMisthat().AOBfocusesonmorepractice.BHRMfocusesonmoreapplication.CHRMfocusesonmoreemployees.DHRMfocusesonmoretheories.第4題Thescientificmethodbeginswith().A

hypothesesBtheoryC

dataD

test第5題Hawthornestudiesincludedfourstudies:illuminationstudies,relayroomexperiment,(

),andbankwiringroomstudy.ALarge-scaleinterviewresearchBTwinstudiesCTimestudyD

Actionstudy第6題Inthestudyoforganizationalbehavior,(

)

aretheantecedentvariablesthatcausechangesinothervariables.ADependentvariablesBMediatevariablesCModeratevariablesDIndependentvariables第7題FortheOBstudy,weusuallyuse()scaletomeasurethekeyvariable.AFordBSmithCLikertDLucas第8題OBstudiestheemployees'attitudesandbehaviorsfrom()levels.AtwoBthreeCfourDfive第1題()meanswell-knownresponsestodemandthatoccurinanormal,routine,orotherwisepredictableway.ARoutinetaskperformanceBAdaptivetaskperformanceCAdoptivetaskperformanceDCreativetaskperformance第2題()behaviorsarebecomingincreasinglyimportantasglobalization,technologicaladvances,andknowledge-basedworkincreasethepaceofchangeintheworkplace.ARoutineBAdaptiveCCreativeDOCB第3題()isthedegreetowhichindividualsdevelopideasorphysicaloutcomesthatarebothnovelanduseful.AAdaptivetaskperformanceBCreativetaskperformanceCRoutinetaskperformanceDJobperformance第4題Thebehaviorofhandlingemergenciesorcrisissituationsis().AcreativetaskperformanceBroutinetaskperformanceCadaptivetaskperformanceDOCB第5題Manyorganizationsidentifytaskperformancebehaviorsbyconductinga().AjobanalysisBonlinewebsiteCjobenlargementDHRM第6題WhichthefollowingbehaviorsareOCB-I?

(

)AHelpingBVoiceCCivicvirtueDBoosterism第7題Iftheemployeeintentionallycontaminatesfoodtheypreparedorservedtoacustomer,thisbehavioris().AtheftBwastingresourcesCsabotageDabuseExerciseforChapter3第1題Employeeswhoarenotcommittedtotheirorganizationsengagein____.

正確答案：:["withdrawalbehaviors"]第2題Citizensarelikelytorespondtonegativeeventswith____.正確答案：:["loyalty"]第3題Theleastseriouspsychologicalwithdrawalis____.正確答案：:["daydreaming"]第4題____referstothatemployeesuseworktimeandresourcestocompletesomethingotherthantheirjobduties.正確答案：:["Moonlighting"]第5題AffectiveCommitmentmeansthatyoustaybecauseyou()to.AwantBneedCshouldDmay第6題ContinuanceCommitmentmeansthatyoustaybecauseyou()to.AwantBneedCshouldDmay第7題NormativeCommitmentmeansthatyoustaybecauseyou()to.AwantBneedCshouldDmay第8題Researchonreactionstonegativeworkeventssuggeststhatyoumightjustmaintainyoureffortleveldespiteyourunhappiness.Thisresponseistermed().AvoiceBexitCneglectDloyalty第9題Lonewolvesarelikelytorespondtonegativeeventswith().AvoiceBexitCneglectDloyaltyExerciseforChapter4第1題Value-percepttheorysuggeststhatpeopleevaluatejobsatisfactionaccordingtospecific"facets"ofthejob.()第2題Thedegreetowhichthejobrequirescompletingawhole,identifiable,pieceofworkfrombeginningtoendwithavisibleoutcomereferstosignificance.()第3題Jobsatisfactionisnegativelycorrelatedwithorganizationalcommitment.

()第4題The“moneycan’tbuyhappiness”adagecanevenbesupportedusingnation-leveldata.()第5題Whichoneisthesinglestrongestdriverofoveralljobsatisfaction?()APaysatisfactionBPromotionssatisfactionCSupervisionsatisfactionDSatisfactionwiththeworkitself第6題Someearlyresearchesshowthatjobsatisfactionis()associatedwithlifesatisfaction.AnegativelyBpositivelyCnosignificantlyExerciseforChapter5第1題Personalitymeanswhatyouarelike,notwhatyoucando.()第2題Eachindividual’spersonalityisnotstable.()第3題Thepurposeoftwinstudywastoexaminetherolethatenviromentplayedinthedeterminationofindividualpsychologicaltraits.()第4題BouchardandLykken(1990)suggestedthat40%ofthevariationinpersonalityand70%ofthevariationinintelligencearebasedonheredityingeneral.()第5題Agreeablenessisanindividual’spropensitytorespecttowardsothers.()第6題Whenpeoplechooseorganizationalteammembers,conscientiousindividualsareusuallytheirfirstchoice.()第7題TheclassicalMarshmallowExperimentisaseriesofclassicpsychologicalexperimentsonself-monitoring.()第8題Personal-organizationfitmainlyfocusesonthedegreeofcongruencebetweenpersonalpersonalityandorganizationalvalues.()第9題TheRIASECmodelfurthersuggeststhatthosewithaRealisticpersonalityprefertoworkwiththingsanddatamorethanpeopleandideas.()ExerciseforChapter6第1題Theemotionsintheworkplacewerehistoricallythoughttobedetrimentaltoperformance.()第2題Moodisfeelingsthattendtobeintense.()第3題TheconceptofemotionallaborisformallyproposedbyHichman.()第4題Feltemotionsareourdisplayedemotions.()第5題“KicktheCatEffect”depictsatypicalviciouscirclecausedbytheinfectionofbademotions.()第6題Emotionsarestatesoffeelingthatareoftenmildinintensity.()第7題Duringtheworkday,employeesmayexperiencemanydifferentmoods.()第8題

Intheserviceindustry,employeesarerequiredtoshowmoreemotional

labor.()ExerciseforChapter7第1題

Terminalvaluesreferstodesirableend-states.(

)第2題FreedomisaexamplesofInstrumentalvalues.()

第3題Thecross-cultureframworkwasproposedbyGeertHofstede.()第4題

Someresearchshowthatindividualism

andcollectivismhavebeenassociatedwithdirectandindirect

stylesofcommunication.()第5題Thedominantworkvaluesof“BabyBoomers”include(

).AhardworkingBambitionCdislikeofauthorityDloyaltytocareer正確答案：BCD第6題TheworkvaluesofNewgenerationinChinainclude().Abenefit&payBsocialstatusCautonomyDgrowthopportunity正確答案：CD第7題Inwhichculture,thetiesbetweenindividualsareloose?()ACollectivismBPowerdistanceCIndividualismDMasculinity第8題Thecountryinlowpowerdistanceis().AMalaysiaBRussiaCIndonesiaDNetherlands第9題Thecountryinhighmasculinitycultureis().ARussiaBJapanCNetherlandsDFrance第10題Hofstedefoundthatmanagersandemployeesvaryon()valuedimensionsofnationalculture.AThreeBFourCFiveDSix第11題ItisreportedthatpeopleprefertosavingmoneyforchildreninChina.Whichcultureisit?()ACollectivismBShort-termCLong-termDPowerdistance第12題Thechildren

inUSAaretaughttobe“team

players”.

()ExerciseforChapter8第1題Anindividualwhowantstobuyahomeinanneighborhoodwithalowcrimerateissatisfyingwhichpsychologicalneedsstate?

(

)AEsteemBsafetyCphysiologicalDSocial第2題Theneedforsuchfactorsasstatus,recognition,attention,self-respect,autonomy,andachievementareexamplesofwhichofthefollowingneedsaccordingtoMaslow’shierarchyofneeds?

()AesteemBsocialCself-actualizationDsafety第3題According

toMcClelland,theneedtomakeothersbehaveinawaytheywouldn't

havebehavedotherwiseiswhichofthefollowingworkmotives?()AneedforachievementBneedforpowerCneedforaffiliationDneedforself-fulfillment第4題Whichof

thefollowingisNOT

trueconcerninghighachievers?(

)ATheyperformbestwhenthesuccessprobabilityisfifty-fifty.BTheydislikegamblingwhentheoddsarehigh.CTheylikeahighprobabilityofsuccess.DTheylikegoalsthatcausethemselvestostretchabit.第5題()meansthedegreetowhichajobrequirescompletionofawholeandidentifiablepieceofwork.ASkillvarietyBTaskidentityCAutonomyDFeedback第6題Thejobcharacteristicsmodelidentifies()corejobdimensions.ATwoBThreeCFourDFive第7題()referstotheprocessbywhichemployeesobtainjobrecognitionandjobrolesthroughtheirownreconstructionoftheirwork.AJobenlargementBJobcraftingCJobenrichmentDJobdesign第8題Which

factorscombine

tocreatemeaningfulwork

accordingtoJCMmodel?

(

)ASkill

varietyBTask

identityCFeedbackDTask

significance正確答案：ACD第9題Thewayof

jobcrafting

includes

(

).ATask

craftingBBehavioral

craftingCRelational

craftingDCognitive

crafting正確答案：ACDExerciseforChapter9第1題Strainsmeansthe()consequencesthatoccurwhendemandstaxorexceedone’scapacityorresources.AemotionalBpositiveCnegativeDSpecific第2題Whenpeoplefirstencounterstressor,theprocessof()istriggered.AstressappraisalBprimaryappraisalCsecondappraisalDfirstappraisal第3題Employeesareaskedtoworkonprojectsforwhichthey'regivenveryfewinstructionsabouthowthingsaresupposedtobedone,itis().AroleconflictBroleambiguityCroleoverloadDtimepressure第4題()isbecomingverycommonforemployeesinITindustry.ARoleoverloadBRoleconflictCTimepressureDWorkresponsibility第5題()referstobehaviorsandcognitionsintendedtomanagethestressfulsituationitself.AProblem-focusedcopingBEmotion-focusedcopingCCognitivecopingDBehavioralcopingExerciseforChapter10第1題Ifthelifespanislongandthemember

involvementishigh,whichtypeofteamisit?(

)AactionteamBmanagementteamCworkteamDprojectteam第2題Atthe()stage,theteammembersarecomfortableworkingwithintheirroles,andtheteammakesprogresstowardgoals.AformingBStormingCnormingDPerforming第3題Thetypeofinterdependencewiththelowestdegreeofrequiredcoordinationis()interdependence.AtaskBcomprehensiveCpooledDReciprocal第4題Thiscapabilityof

processgainis

namedas().ASynergyBEfficiencyCConformityDPerformance第5題TheAschstudy

analysed

therelationshipbetweenteamnormand().AefficiencyBconformityClossDcontrol第6題Ifyourteamshavemembersappeartobeverytalentedandskilled,

butastheyworktogether,theysomehowbecame“l(fā)ess

thanthesumoftheirparts”,

thisis(

).AprocessgainBprocesslossCProcesssynergyDProcessefficiency第7題Ingeneral,teamsgothroughaprogressionoffivestages:(

).AForming,norming,storming,performing,adjouring.BForming,storming,norming,performing,adjouring.CStorming,forming,performing,norming,adjouring.DForming,performing,stormi