參考答案Pre-UnitWarm-up1.linen

room2.banquethall3.hotel

lobby4.elevator

5.parkinglot

6.kid's

play

zoneDialogueA.1.interact2.home3.room4.running

B.1.No2.No

3.YesReadingA.1-c;2-d;3-b;4-e;5-aB.1.酒店在提升客人體驗方面發(fā)揮著重要作用。2.科技將幫助客人高效訂房。Task客房服務(wù)；laundry

service;(后略)Unit

1Lesson

1Warm-up1.standardroom2.singleroom3.presidentialsuite4.tripleroom

5.family

suite6.honeymoon

suite1DialogueA.1.confirm2.on

the

bund3.messaged4.asingle

journey

B.1.JasonisinBeijing

now.2.A

week.3.Jasonhasbookedabundsuite.ReadingA.1.No2.Yes3.YesB.1.雙方同意設(shè)立一個部門以改進服務(wù)。2.任何酒店都需要投保來應(yīng)對諸如火災(zāi)、洪災(zāi)和破損等常見風(fēng)險。Task汽車旅館；youth

hostel;(后略)Lesson

2Warm-up1.tariff2.key

card3.travel

agency4.payment5.voucher6.credit

cardDialogueA.1.bear

with2.fillout3.consists

of4.service

charge

B.1.No2.Yes3.No4.YesReadingA.EnglishChineseEnglishChinesebunk床鋪bund外灘consider考慮considerate周到的酒店

英

語

2B.1.牢記在比較偏遠的地方，酒店數(shù)量有限。2.務(wù)必看看酒店是怎么分級的，在第65頁。TaskIt

is

convenient

to

compare

prices

among

a

range

of

choices.

方便在眾多選擇中比較價

格；(后略)Lesson3Warm-up1.trolley

2.taxi

3.limousine4.customs

5.arrival

hall6.welcome

boardDialogueA.1.was

delayed2.pick

…up3.introduce4.has

waited...for5.because

ofB.1.Myname

is

Chris,and

Iwas

sentby

our

hotel

to

pick

you

up.2.Nearly

ten

hours.3.The

flightwas

delayedbecause

of

thebadweather.ReadingA.1-c;2-a;3-d;4-b;5-eB.1.請盡快作出決定。2.我走到街角等酒店班車。EnglishChineseEnglishChinesehostel旅社hotel酒店ensure確保sure肯定的參考答案續(xù)表3TaskAirChina;CA;中國南方航空；CZ;China

Eastern

Airlines;

中國東方航空；(后略)Lesson

4Warm-up1.servicebrochure2.hotellounge

3.luggage

cart4.register

5.porter/bellboy6.passportDialogueA.1-a;2-c;3-d;4-bB.1.MayIhelpyouwithyourluggage?2.Just

a

moment,please.3.8:00

a.m.tomorrow.ReadingA.1.Yes

2.No

3.YesB.1.這是酒店處理投訴的方式。2.他們求助于該市最著名的一家酒店。Task5;8;1;3;10;6;2;9;4;7Lesson5Warm-up1.wash

set2.towel3.airconditioner4.cabinet5.sink/basin6.fridgeDialogueA.1.faraway2.wrongwith3.apologize酒店

英

語

44.extend5.informB.1.Thereistoomuchnoisebecausetheroomisnexttothebaggageelevator.2.Yes,hedoes.3.Room

1220.ReadingA.1.Front

desk.2.Businesscenter.3.Food

andbeverage

department.4.Housekeepingdepartment.5.Fitnessandrecreation

center.

B.1.管理團隊很關(guān)注工作人員的服務(wù)態(tài)度，特別是與客人爭吵這一點。2.他們花了大約一個月的時間才弄清楚如何啟動設(shè)備。Task6;3;5;1;8;2;4;7Lesson

Warm-up1.cash2.invoice3.left-luggageoffice4.handbag5.suitcase6.claimtagDialogueA.1.dropin2.bill3.take

care

of4.checkout

B.1.the

mini-bar2.creditcardReadingA.1-c;2-d;3-b;4-aB.1.餐廳比任何時候都更關(guān)注年輕客人。2.如果這家酒店邀請一位申請人面試，那么其他所有申請人也會受邀面試。參考答案5Taskcash;信用卡；(后略)Unit

2Lesson

1Warm-up1.lamp2.switch3.curtain4.doorknob5.slot6.socketDialogueA.1-d;2-a;3-b;4-cB.1.Thehousekeepingstaff

opensthedoor.2.Thehangersareinthe

closet.3.Yes,hecan.ReadingA.1.Yes

2.Yes3.NoB.1.負責(zé)任的工作人員是客房部的支柱。2.工作人員照顧客人的孩子時，客人參加了一場線上會議。Task收拾房間；personalizedservice;(后略)Lesson

2Warm-up1.tap2.bathtub3.hairdryer4.bathrobe

5.shower

unit

6.toilet酒

店

英

語

6B.1.有各種類型的客房服務(wù)。2.五星級酒店在某些客房設(shè)施上有共同之處。Task拖把；glass

cleaner;Lesson

3Warm-up1.slippers

2.quilt

3.comb4.serviceguide

5.pillow6.carpetDialogueA.1-d;2-a;3-e;4-c;5-bB.1.Yes2.No3.Yes4.YesReadingA.1.reasonable2.fulfill3.opportunity4.suggestionDialogueA.1.come

back2.disturbed3.pillow4.iron

B.1.Yes2.No3.Yes4.NoReadingA.EnglishChineseEnglishChinesework

experience工作經(jīng)驗experienced

guests有經(jīng)驗的客人if

necessary如果有必要basicnecessity基本必需品majorproblem主要的問題minor

changes較小的變化參考答案7B.1.酒店經(jīng)理有機會去上海學(xué)習(xí)。2.一定要認真按照客人的指示來做。Task新鮮水果；newspaper;

(后略)Unit

3Lesson1Warm-up1.privateroom2.non-smokingsection3.meal

voucher4.menu5.round

table6.squaretableDialogueA.1.withaviewof2.lookforwordto3.book

a

table4.non-smokingsection5.minimum6.available

B.1.from9:00a.m.to

11:00p.m2.non-smoking;thegarden3.itis

atpeaktimeReadingA.1.Yes2.No3.No

4.No

B.1.在許多情況下，那里的工作人員都在爭取參加專業(yè)培訓(xùn)課程的機會。2.在我的日常生活中，我與客房部工作人員少有接觸。Task客人的姓氏；guest'stelephonenumber;(后略)酒

店

英

語

8Warm-up1.chopsticks2.porridge3.steamed

bun/baozi4.dumpling/jiaozi

5.soybean

milk6.noodlesDialogueA.1.speak

highly

of2.on

a

diet

3.in

the

name

of4.a

variety

of5.at

his

choice

6.lightly

seasonedB.1.Yes,they

have.2.Poached

Chicken

with

Vegetables

and

Steamed

Perch.3.Beer.ReadingA.1.observe2.suggestive

3.repeat4.contact

B.1.我們想請你四處看看，并且告訴我們是否缺什么。2.請把我下面要說的內(nèi)容記錄下來。TaskAnhui

cuisine

徽菜；Jiangsu

cuisine

蘇菜；Fujian

cuisine

閩菜；Sichuan

cuisine

川菜；Shandong

cuisine魯菜；Hunan

cuisine湘菜；Zhejiang

cuisine浙菜Lesson3Warm-up1.napkin2.knife

and

fork

3.fruit

salad4.pudding5.spoon6.apple

pieDialogueA.1.chef's

delight

2.in

season

3.set

course4.With

pleasure5.Take

your

time9B.1.Egg

Salad.2.Becauseitisnot

in

season.3.Becauseicewillspoilthe

taste.4.Roast

Steak,medium

well.ReadingA.1.Yes

2.Yes3.Yes4.No

B.1.他歉意地表示自己要離開，之后回到了樓上的房間。2.會議室在第一天會議結(jié)束的時候清場了。Task正餐刀；正餐叉；spoon;

(后略)Lesson

4Warm-up1.red

wine2.cocktail3.coffee4.beer5.champagne

6.snackDialogueA.1-d;2-c;3-b;4-aB.1.Whatwouldyouliketodrink?2.Withorwithoutice?3.Howmanypiecesof

cakewouldyoulike?ReadingA.1.Yes

2.No

3.NoB.1.他不只是餐廳經(jīng)理，更是朋友。2.它易溶于冷熱水。酒

店

英

語

10TaskBrandy;

威士忌；(后略)Unit

Lesson1Warm-up1.copier2.printer

3.telephone4.computer

5.stapler6.expressDialogueA.1.fill

in

2.expressmail

3.notify4.gowith

B.1.Adocumentof

hiscompany.2.Expressdelivery.3.Gowithhisroomcharge.ReadingA.1-e;2-c;3-b;4-a;5-dB.1.酒店不能給他們提供客房升級服務(wù)。2.酒店工作人員很友善，他們會和你分享周邊景點。Task10;1;4;9;3;8;6;5;7;2Lesson

Warm-up1.envelope

2.folder3.paper

clip4.meetinghall

5.microphone

6.projector11DialogueA.1.copy2.interpreter

3.material4.attend5.charge

B.1.Yes2.Yes

3.NoReadingA.1.b;2.d;3.a;4.c

B.1.酒店經(jīng)理擔(dān)心服務(wù)態(tài)度對客人的入住體驗所產(chǎn)生的影響。2.工作人員會把文件打印出來，并放在前廳部的柜臺上。Task筆

；bottled

water;(后略)Lesson

3Warm-up1.ticket-bookingoffice

2.double-deckerbus3.cablecar4.event

ticket5.travel

route6.identificationcard/IDcardDialogueA.1.available2.performance3.charge4.passport

B.1.At7:30p.m.on

September

1st.2.Stall.ReadingA.1.Ticket-bookingserviceis2.attraction;themepark;tourbus;event3.thebusinesscenter

B.1.客人喜歡在酒店里游泳和健身，而不是待在客房里。2.暑假期間，此票的需求量很大。酒店

英

語

12Tasktickettype;numberoftickets;(后略)Lesson4Warm-up1.speaker2.whiteboard3.interphone4.long

table5.LED

screen6.headphoneDialogueA.1.shame2.arrange3.postpone4.contact

B.1.b;2.a;3.cReadingA.1-b;2-a;3-d;4-cB.1.我給酒店商務(wù)中心經(jīng)理發(fā)送了一份副本。2.經(jīng)理宣布，酒店所有工作人員都將獲得投票機會。Task7;1;4;5;2;6;8;3Unit

5Lesson1Warm-up1.billiards2.swimmingpool3.bowling4.golf

course5.tennis

court6.fitness

centerDialogueA.1.show

...around

2.haveatry3.fitness13B.1.No2.Yes

3.NoReadingA.1.fresh

fruit,vegetables,and

cereal2.Stress

3.in

returnB.1.酒店工作人員成功處理了客人的不同需求，真是了不起。2.你得學(xué)會保管好