1、商務(wù)英語日常會話1  Part 1狀況1：第一次和客戶見面A：您好嗎？Wise先生，很高興認(rèn)識您。How do you do? Mr Wise. Glad to meet you!B：您好！李先生，我也很高興認(rèn)識您。How do you do! Mr Li. Glad to meet you too. 狀況2：和老客戶見面A：嗨！Johnson先生，您好嗎？Hello! Mr Johnson, How are you?B：嗨！Bill先生，我很好，謝謝，您呢？Hello! Mr Bill, fine, thank you, and you?A：我也很好，謝謝，很高興再見到您

2、。Im fine too, thank you. Glad to see you again.B：我也是（我也很高興再見到您）Me too.狀況3：第一次和客戶見面，找到人后再相互問候A：對不起，請問您是Blood先生嗎？Excuse me! Are you Mr Blood?B：是的，正是。Yes, thats right.A：噢！林先生，您好！很榮興認(rèn)識您（很高興認(rèn)識您）How do you do,Mr Lin! Its my pleasure to see you.B：我也很榮幸（我也是）Me too.狀況4：和老客戶見面相互問候家人及生意A：哈嘍！Rown先生，很高興又見到您。Hell

3、o !Mr Rown, glad to see you again.B：嗨！Lisa，你好嗎？Hello! Lisa, how are you?A：很好，謝謝，那么您呢？Very fine, thank you, and you?B：我也很好。Im fine too.A：家人如何？How is/are your family?B：他們都很好，謝謝They are fine, thank you.A：生意如何？How is your business?B：很好(馬馬虎虎/不太好/還不錯/和平常一樣)Very good(just so so/not very good/not bad/Its th

4、e same as usual)A：旅途如何？How was your trip?B：很好，但是我有點累，因為飛行很長。Very good, but I am a little tired, because its a long trip.Part 2狀況1：在機場A：對不起，您是Johnson先生嗎？Excuse me! Are you Mr Johnson?B：是的，我是。Yes, thats right.A：您好，Johnson先生，我的名字是Tom Lee, ABC 公司的業(yè)務(wù)助理。How do you do, Mr Johnson, my name is Tom Lee, the s

5、ales manager of the ABC company.B：您好，李先生，很高興認(rèn)識您。How do you do, Mr Li, glad to meet you.A：我也是，我來接您去您的飯店。 Me too, I came to pick you up to your hotel.B：謝謝，您真好。Thank you, you are very kind.A：您旅途還好嗎？How was your trip?B：(1)是的，很好，謝謝 Yes, very good, thank you. (2)不，不太好，我暈機 No, not very good, I was got

6、 air.A：您現(xiàn)在感覺好一點了嗎？Do you feel better now?B：是的，但是我感覺很累，因為飛行時間很長。Yes, but I feel very tired, because its a very long trip.A：我們走吧，讓您到飯店登記吧。Lets go, lets get you checked in the hotel. Lets go and check in in the hotel.B：好的，謝謝。Ok, thank you.A：讓我?guī)湍眯欣?。Let me help you with your laggage.B：(1)謝謝，它們很重。 Thank

7、you. Its very weight. (2)沒關(guān)系，謝謝，我自己可以處理。 It doesnt matter, thank you, I can handle by myself.A：這邊請，我的車在外面等。This way please, my car is outside.B：好的，走吧。Ok. Lets go.A:請在這兒等我，我去停車場開車。Please wait for me here, I am going to the parting lot to drive my car.B：好的，沒問題。Ok, no problem.A：讓我們直接到停車場去吧，因為這兒不好停車。Let

8、s go to the parking lot directly, because it is not convenient here.B：當(dāng)然，沒問題。Of course, no problem.狀況2：在機場接機問候語A：讓我?guī)湍眯欣?。Let me help you with you luggage.B：謝謝！(你真好)Thank you! You are very kind.A：旅途如何？How was your trip?B：很好，謝謝。Very good. thank you.A：您覺得累嗎？Do you feel tired?B：有一點兒，因為飛行很久。A little, bec

9、ause it is a long trip.A：這邊請。This way please.B：好的，謝謝！Ok, thank you.A：請在這兒等我，我去停車場開車。Please wait for me here, I am going to parking lot to drive car.B：好的，沒問題。Ok, no problem.狀況3：在機場接機及途中對話A：您是Gerry Wise先生嗎？Are you Mr GerryWise?B：是的，正是。Yes, thats right.A：您好，Wise先生，很高興認(rèn)識您，我的名字是Mickey。How do you do? Mr.

10、Wise, nice to meet you, I am Mickey.B：您好，Mickey。很榮幸見到您。How do you do! Mickey. Its my pleasure to see you.A：歡迎到臺北，這是我的名片。Welcome to Taibei, this is my business card.B：謝謝，這是我的。Thank you, this is mine.A：讓我?guī)湍眯欣?。Let me help you with your luggage.B：謝謝，有點重。Thank you, its a little heavy.A：我車在停車場，這邊請。My car

11、 is in the parking lot, this way please.B：好的。OKA：您第一次到臺灣嗎？Do you come to Taibei the first. Is this the first time you come to Taiwan?B：是的。Yes.A：旅途如何？How was your trip?B：很好。Very good.A：累不累？Do you feel tired?B：是的，有一點兒，但是沒關(guān)系。Yes, a little, but it doesnt matter.A：我們明天一早飛馬公，班機時間是早上6：40。We will flight to

12、Magong tomorrow morning, the flight time is at 6:40 in the morning.我老板會在5：50去飯店接您，所以您在5：50前要準(zhǔn)備好。My boss will go to the hotel to pick you up at 5:50, so you should get ready before 5:50.B：我知道，我會準(zhǔn)時等他。I see, I will wait for him on time.A：如果您需要叫起床，只要告知飯店柜臺。If you need the morning call, please inform the

13、 counter of hotel.B:沒關(guān)系，我有鬧鐘。It doesnt matter, I have alarm.A：您餓嗎？Are you hungry?B：是的，有一點兒。Yes, a little.A：我們可以在您飯店附近的儂特利用個簡餐。We can have a quick meal in the Nongteli near your hotel.B：好的，謝謝。Ok, thank you.                

14、0;Part 3狀況1：在公司接應(yīng)電話A：這是ABC公司，我可以幫您什么忙嗎？This is ABC company. May I help you?B：我要找王大衛(wèi)先生（請接王大衛(wèi)先生）。David Wang,please./Is David in?/Could I speak to David?A：請問貴姓？Who is calling/speaking?/May I have your name?B：William Johnson。A：請稍候。Hold on,please/Wait for a moment.（如果要找的人不在時）A：對不起，他不在，您要留言嗎？Sorry, hes(wa

15、s/went) out. Would you like to leave a message?B：請他回電，告訴他我在公司等他的電話。（我住在希爾頓飯店，房號1020）Tell him to call me back, for I will wait for his telephone in my componey. (I live in room 1020, Hilton hotlel)A：好的，他一回來，我會請他馬上回電。（我會將此留言轉(zhuǎn)告他）謝謝來電！Ok, Ill ask him to call you back as soon as he returns.(Ill give him

16、the message)Thank you for your call.B：謝謝您的幫忙。Thank you for your help.狀況2 人在國外，經(jīng)由接線生打?qū)Ψ礁犊铍娫捇嘏_灣A：接線生，我要打一通對方付款的越洋電話到臺灣。Operator, I want to make a collect overseas phone call to Taiwan.B：您要找哪位？Whom would you like to speak to?A：David Lee。B：電話號碼多少？Telephone number?A：代碼是886，區(qū)碼是02，電話號碼是25432100。The code is

17、 886, the area code is 02, the phone number is 25432100.B：您的大名？May I have your name?A：Lisa Wang。B：請等一會兒。Hold on, please.A：好的，謝謝。Ok, thank you.B：接通了，請講。The line is through now. Please speak.狀況3 在公司接電話，要找的人如不在，請對方留言。A：早安，ABC公司，我可以幫您什么忙嗎？Morning,this is ABC company,may I help you?B：請接分機123。Extension 12

18、3,please.A：請稍候。Hold on,please.B：謝謝。Thank you.C：出口部，我可以幫到您什么忙嗎？Import department,may I help you?B：是的，我想和王先生談話。Yes,I would like to speak to Mr.Wang.C：對不起，他不在公司（他剛出去吃午飯），您要不要留言給他？Sorry,he was out(he went out to have luch just now).Would you like to leave a message?B：是的，請他回電，我的名字是David Lee,我的電話號碼是277201

19、51。Yes,please ask him to call me back,Im David Lee,my phone number is 27720151.C：請再重復(fù)一下電話號碼。Please repeat your phone number.B：好的，2-7-7-2-0-1-5-1。Ok, 2-7-7-2-0-1-5-1C：您的大名如何拼寫？How do you spell your name?B：D-A-V-I-D L-E-E. D-A-V-I-D L-E-EC:他一回來，我請他回電。Ill ask him to call back as soon as he returns.B：謝謝

20、，再見。Thank you, bye.C：謝謝來電。Thank you for your call/Thank you for calling.1、打電話號碼 make a phone call2、接線生 operator3、對方付款電話 collect call4、預(yù)先付款電話 prepaid call5、長途電話 long distance call6、市內(nèi)電話 local call7、國際電話 international phone call/overseas phone call8、代碼 code9、區(qū)碼 area code10、等一下 Hold on,please./Wait a m

21、oment./Moment,please./Wiat a minute./One moment,pleast.11、分機 extension12、部門 department13、(請對方)留話 leave a message/Would you like to leave a message?14、(幫不在的人)留話 take a message/May I take a message?15、重復(fù) repeat/Can you repeat your phone number?16、回電 call back狀況4：客人來電，剛好接電話的人就是要找的人，互相問候，約訂見面時間地點A：早安，這是

22、ABC公司。我可以幫到您什么忙嗎？Morning,this is ABC company.May I help you?B：請接李先生。Mr.Lee please./Is Mr.Lee in?/May I speak to Mr.Lee?A：是的，我就是。請問誰來電？Yes,speaking.Who is calling?/May I have your name?B:我是美國來的George。I am George from USA.A：噢，George，您好嗎？您現(xiàn)在在哪里？Oh,George,how are you?Where are you in now?B：很好，謝謝，我現(xiàn)在在臺北。

23、Very fine,thank you,I am in Taibei now.A：您何時到臺北的？When did you come to Taipei?B：前天（昨晚很晚的時候）The day before yesterday.A：很高興聽到您的消息，您現(xiàn)在住哪個飯店？Its my pleasure to hear you,Which hotel do you stay in now?B：我住希爾頓飯店。I stay in Hilton hotel.A：房號幾號？What is the room number?B：1020。1020A：我們今晚可以碰個面嗎？May I have a appo

24、intment with you tonight?B：很抱歉，我今晚排滿了，明天晚上如何？Very sorry,I am occupied tonight,what about tomorrow night?A：可以，在哪里見面？幾點鐘？Ok,where and when?B：7：00，在我住的飯店。7:00,in my staying hotel.A：好的，我會到飯店接您，明晚見。Ok,I am going to the hotel to pick you up.see you tomorrow night.單詞/詞組1、請再說一遍 Pardon?/May I beg your pardon

25、?2、請問貴姓 Who is calling?/Who is speaking?/May I have your name?3、前天 the day before (yesterday) 后天 the day after (tomorrow)4、到達(dá) arrive/reach/get5、占滿 occupy 我沒空 Im occupy./I have no time./Im not available.狀況5：去接客戶前，先打電話到飯店提醒他A：希爾頓飯店，我可以幫到您什么嗎？This is Hilton hotel,may I help you?B：請接1020房。Room .1020 ple

26、se.A：請稍候。Hold on, please.C：喂，我是George.Hello,this is George.B：George嗎？Is that George speaking?C：是的，正是，請問哪位？Yes,it is right,who is speaking?B：我是ABC公司的Lee。This is Lee of ABC COMPANY.C：您好嗎？李先生？How are you ?Mr.Lee?B：很好，謝謝，您呢？ Fine thank you,and you?C：我也很好。I am fine too.B：我只是要提醒您，我們晚上7：00有約。I just re

27、mind you of our appointment at 7:00 tonight.C：是的，我記得。Ok,I see.B：我現(xiàn)在要去接您。I am going to pick you up now.C：謝謝，我會等您。Thank you,I am waiting for you.B：待會兒見See you later.C：待會兒談See you later.狀況6：如不清楚經(jīng)理什么時候回來，打電話者又無法留言，請他再打來A：ABC公司，我可以幫到您什么忙嗎？Hello, this is ABCcompany,can I help you?B：我要和你們外銷經(jīng)理說話I want to sp

28、eak to your export manager.A：很抱歉他剛出去，請問哪位找？I am sorry ,he went out just now, who is calling?B：我是美國的John Martin。您知道他什么時候回來嗎？This is John Martin from USA.Do you know when he is coming back?A：很抱歉，我不知道I am sorry,I donot know.B：您知道哪里可以找到他嗎？Where can I find him?A：抱歉，我也不知道，我可以幫他留言嗎？I am sorry ,I dont know

29、either.May I take a message?B：沒關(guān)系，我再打來。It doesnt matter,I will call him again.A：抱歉，我沒幫上忙。I am sorry I couldnt help you.狀況7：打電話來時，正好忙線中，請對方稍候A：喂，我要找林先生Hello, can I speak to Mr. Lin please?B：對不起，先生，他忙線中，您要不要稍候。I am sorry sir,the line is busy now.Can you wait for a moment?A：好的，謝謝。Ok ,thank you.B：喂，林先生的

30、電話線通了，請講。Hello,the line is through now,please go ahead.Part 4狀況1：先和客戶約定吃飯時間和地點A：我今晚想邀請您吃晚飯，不知您是否有空？Would you be interested in dinner with me.Are you free?B：謝謝您的邀請，我今晚有空。Thank you for your invitation.I am free tonight.A：您喜歡吃哪種菜？中餐、西餐還是海產(chǎn)？Which food would you like best?Chinese food,western food o

31、r sea food?B：我比較喜歡西餐。I prefer western food.A：好的，我晚上7：00去飯店接您。Ok,I am going to the hotel to pick you up at 7:00 oclock at night.B：很好，我會等候。Ok,Ill wait for you.A：待會兒見。See you later.B：再見。See you.狀況2：剛到達(dá)餐廳A：請給兩人的座位。Please give me a table for two.C：(服務(wù)生)這邊請。This way,please.A：我要靠窗的位置。I want a seat by the w

32、indow.B：這位置不錯。This seat is not bad.A：很高興您滿意，請坐。Its my pleasure to satisfy you,have a seat ,please!狀況3：點正餐前，先點些飲料C：這是菜單和酒類表。This is menu and wine list.A：您想喝點什么？Johnson先生，啤酒或酒？What would you like to drink?Mr.Johnson,beer or wine?B：我想試試臺灣啤酒。 I want to try some Taiwan beer.A：來兩瓶臺灣啤酒。Two bottles of

33、beer ,please.C：好的，先生。Ok, Sir.狀況4：開始點正餐A：您想點什么餐？What would you like to eat?B：這家餐廳的招牌菜是什么？我們有特制牛排、雞肉和魚。What is the special food of restaurant? We have special beefsteak,chicken and fish.B：我喜歡牛排。Id like beefsteak.A：來兩客。Make it two.C：您要幾分熟？三分、五分或全熟？How would you like to have it?rare,medium or overdone?B

34、：我要五分熟。I want medium.A：我也是。Me too.狀況5：點些甜點、水果和飲料C：您們的甜點要什么？What dessert would you like?A：你們有什么？What do you have?C：蛋糕、派、冰淇淋和水果。Cake, ,ice cream and fruit.B：給我冰淇淋和水果。Ice cream and fruit ,please.C：好的，謝謝。那么要喝點什么，咖啡或茶？Ok,thank you.What would you like to drink,coffee or tea?B：我比較喜歡茶。I prefer tea.A：我要咖啡。I

35、want coffee.C：謝謝，請稍后。Ok,thank you.Please wait for a moment.狀況6：用完餐，付賬A：服務(wù)生，請給我賬單。Attendant,Please give me the bill.C：先生，一共是1050元（新臺幣）。Sir,total is 1050 new ntd.A：這是1100元，不用找了。This is 1100 new ntd. ,keep the change.C：謝謝，先生，請再次光臨。Thank you,Sir,please come again.B：這家餐廳不錯，謝謝您的晚餐。This restaurant is not b

36、ab,thank you for the dinner.A：不客氣。Dont mention it.單詞/詞組1、邀請 invite(v) invitation(n)2、中餐、西餐或海產(chǎn) Chinese food,western food or sea food?3、兩人的座位（桌子） a table for two4、我要靠窗的位子 I want a seat by the window.5、菜單和酒類表 menu and wine list6、臺灣啤酒 Taiwan beer7、餐廳的招牌菜 special food of this restaurant8、牛排、雞肉和魚 beefstea

37、k,chicken and fish9、來兩份 Make it two10、三分、五分或全熟 rare,medium or overdone11、甜點 dessert12、給我賬單 Give me the bill13、不用找（零錢）了 Keep the change.14、請再次光臨 Please come again.While mentoring a very sharp young entrepreneur the other day, it occurred to me that most founders and small business owners are in busin

38、ess without any real idea of what it takes to be a winner.某天，在我輔導(dǎo)一位非常睿智的年輕企業(yè)家時，我突然發(fā)覺，大部分創(chuàng)始人和小企業(yè)主們在開展自己的事業(yè)時，對于如何成為一個勝者并沒有確切的概念。Thats why they follow the Richard Bransons and Mark Cubans of the world so they can understand how a successful person thinks.這就是為什么他們跟隨理查德·布蘭森和馬克·古班斯的腳步這樣他們才能理解，一個

39、成功的人是如何思考事情的。Unfortunately, thinking is just the beginning. Becoming successful over the long haul is just as much about listening to your gut than your ability to reason.不幸的是，思考只是一個開端。經(jīng)歷漫長奮斗后獲得成功，更多地取決于你的直覺，而非你的分析能力。Its more about building relationships than understanding yourself.成功，更多的是在于建立關(guān)系，而非只

40、是認(rèn)識你自己。Its more about experience and execution than ideas. And its more about doing than dreaming.你需要更多地去經(jīng)歷和實踐，而非只是提出想法。實干，比空想更重要。All that begins with a mindset that defines how you behave.這一切的開端在于你以什么樣的心態(tài)定義自己的行為。A mindset that leads to action is the mindset of a winner. This is the mindset of a win

41、ner:這引導(dǎo)你去付諸行動的心態(tài)正是勝者的心態(tài)。而勝者心中所想的正是：If Im not the best, someone else is.如果我不成為最好的，那別人就會。Everyone talks about the importance of loving what you do, but if youre one of a thousand doing the same thing the same way, youre not going to love the result.每個人都在言說熱愛自己事業(yè)的重要性，但是，如果你也是千千萬萬人中的一個，以同樣的方式做著同樣的事情，那你可

42、不會看到一個令你喜歡的結(jié)果。Being passionate about what you do is a good start. But its just that, a start. To finish a winner, you need to be the best at what you do.對你所做之事懷有熱情是一個不錯的開始。但這僅僅只是開始。要成為勝者，你需要在你的領(lǐng)域中做到最好。Success is a marathon, not a sprint.成功是一場馬拉松，而非短跑。Having spent years working my tail off as a senio

43、r executive of a startup and gotten out too soon to reap the full rewards of my efforts, I can tell you from personal experience that, if you cant stick with it over the long haul, you will not end up a winner.我曾在一家創(chuàng)業(yè)公司擔(dān)任高級主管，勤勤懇懇，勞心勞力，然而我退出得過早，所有付出的努力都沒有得到完全的回報，憑這個人經(jīng)驗，我可以告訴你，如果你無法長期堅持下去，那你也沒法成功。Suc

44、cess is a lifelong game.成功，是一個要耗費一生的比賽。I listen to others but only trust my gut.我聽從他人意見，但只相信我的直覺。Success is entirely about making good decisions. Information may be power, but these days, everyone has access to the same information, so the playing field is level.成功的全部要義，在于做出好的決策。信息也許能給你力量，但今時今日，每個人都

45、有法子了解到你所掌握的信息，所以，這一賽場上，大家都是持平的。It helps to surround yourself with the best people, but when youre the boss, its your butt on the line. In the end, trust your gut.這能幫助你把最好的人才聚集到你的身邊，可當(dāng)你是他們的老板時，你也就處在了模棱兩可的境地里。最后，你還是得相信你的直覺。Theres no value in telling people what they want to hear.告訴人們他們想聽的話，這個做法是沒有價值的。

46、Everyone wants clicks and followers. Everyone is afraid of offending or being perceived as negative.每個人都想得到認(rèn)可和追隨。每個人都害怕冒犯他人或被視作消極形象。So everyone spews worthless, watered-down, happy-go-lucky, inspirational, utopian fluff.所以，每個人嘴里吐出來的都是些沒用寡淡的廢話，故作瀟灑和勵志，實則只是烏托邦一般的空洞之言。Your only value is in telling peop

47、le the truth, especially when its not what they want to hear.你唯一的價值就是告訴人們真相，尤其是當(dāng)人們不想聽到真相時。Ideas I dont execute dont exist.我不去執(zhí)行的那些想法，就是不存在的。Ideas are just thoughts. Everyone has them. Content is just ideas on paper or a site. Everyone generates it.想法只是些思緒。每個人都有思緒。文案，不過是將靈感置于紙上或者網(wǎng)站上。每個人都能編輯它。The only

48、 distinction is what you do. What you execute. What you deliver. Everything else is just vaporware.唯一的差別在于你做了什么。你執(zhí)行了什么。你傳達(dá)了什么。其它的一切不過只是霧件。If everyones doing it, run the other way.如果每個人都在這么做，那你就要反其道而行。Why would anyone who wants to be a winner get involved in social media, content, or any kind of digi

49、tal marketing? Everyones doing it.為什么任何一個想要成功的人都會去涉獵社交媒體、文案、或者數(shù)字市場的任何相關(guān)項目？每個人都在這么做。You cant win; you can only slug it out in the trenches.你贏不了；你只能在這些戰(zhàn)壕里與人一決雌雄。If youre using the same tools and doing the same things the same way, you are the same as everyone else. Period.如果你在使用與他人相同的工具，用相同的方式做著相同的事情，

50、那你在這一時期也就和他們無甚區(qū)別了。By following others, I give up my chance to lead.我放棄了去領(lǐng)導(dǎo)他人的機會，而是選擇了跟從。You can call it a tribe, a herd, a pack, a crowd, an organization, or a company there is only one leader at the forefront.你可以把它稱為一個部落、一個牧群、一個團體、一個人群、一個組織，或者一個公司在最前線，只會有一個領(lǐng)導(dǎo)者。You can be that person or not. Its no crime to be a follower, but if youre a follower and think youre a leader, youre delusional.你可以是這個人，也可以不是。做一名跟隨者并不是犯罪，但如果你明明是一個跟隨者，卻認(rèn)為自己是一位領(lǐng)導(dǎo)者，那你就是癡心妄想了。Customers dont value concepts or content; they value real, innovative solutions to thei