1、損耗檢查要點Loss Control Checking Points =+Breakage 報損金額What is LOSS ?損耗是什么?LOSS損耗+Inventory大盤調(diào)整 CYC周盤調(diào)整Known loss已知損耗Unknown loss未知損耗損耗只有檢查要點，沒有專門的程序 Except for Loss Checking points, no special procedure for loss control. 現(xiàn)有的損耗檢查要點是總結(jié)家樂福程序中最基本、最重要，同時也是最容易產(chǎn)生損耗的內(nèi)容 形成的。但它無法涵蓋所有程序。Loss checking point is to s

2、ummarize the most basic and important points in Carrefour procedures, which are easy to create loss if not well followed by concerned departments. But it cant include all the procedures只有當(dāng)家樂福所有程序和流程（如：收退貨程序、收銀程序、報損程序、盤點程序、周盤程序、倉庫管理流程等等）被每一個相關(guān)部門完整正確地執(zhí)行，損耗即能降低。 Only if all the procedures and processes

3、 of Carrefour are completely implemented by each department (like receiving & returning procedure, cashier procedure, breakage procedure, inventory procedure, CYC process, storage management process, etc.), the loss can be reduced.Loss Control Checking PointsTotally 6 checking points for Loss Contro

4、l損耗控制要點共6條Loss Control Checking Points1.1 Whether each receiving cage has CCTV camera to cover the whole cage, whether the receiving measure process of weighbridge and moveable scale can be monitored (if there is some dead-corner where cant be monitored, paint yellow line around the corner, and no g

5、oods are permitted to be put inside the yellow line) 是否每個收貨籠都有監(jiān)控探頭并能覆蓋整個收貨籠(如確有死角，須用黃線圈出，該區(qū)域不能擺放商品），是否地秤和小秤的稱重過程都能被監(jiān)控。 1. Receiving & Returning management 收貨區(qū)管理Loss Control Checking PointsMoveable Scale（小秤）weighbridge (地秤)1. Receiving & Returning management 收貨區(qū)管理If goods are put inside the dead corn

6、er marked with yellow line, the receiving process cant be monitored and recorded by CCTV camera如果商品放在黃線死角內(nèi)，則相關(guān)收貨過 程無法被CCTV監(jiān)控到Net weight on the print slip should be larger or equal to that registered on the receiving report地秤小票上的凈重應(yīng)大于或等于收貨報告上重量Store Checking Finding1.2 For Fresh and Grocery bulk merc

7、handise receiving, Risk prevention staff should supervise whole measure process and sign on the receiving report 生鮮和雜貨散裝商品的收貨，防損必須監(jiān)督稱重過程并在收貨報告上簽字。1. Receiving & Returning management 收貨區(qū)管理Loss Control Checking Points1.3 BOM update TOP20 supplier list before 10th of each month, outside RP should arran

8、ge all TOP20 suppliers receiving in sensitive cage which must be equipped with the inhibitor kit (color camera, screen and warning signs) refer to SOP 03-02-02-03, 2nd count staff should count all the items according to open-carton ratio, remark and sign on the receiving report. RP staff should pick

9、 up 1/10 items from each receiving report to check, remark and sign beside the checked item. RCY chief sign after 2nd count finish, RP assistant sign after RP staff check. All signatures should clear and complete 門店后臺經(jīng)理每月10日前更新TOP20供應(yīng)商名單，所有TOP20供應(yīng)商應(yīng)安排在敏感籠內(nèi)收貨。敏感收貨籠必須安裝由彩色攝像機、顯示器、警示牌組成的警示套裝, 參考SOP 03-

10、02-02-03二點人員對每張驗收單上的所有單品按二點開箱率進行二點，在每一個單品旁作二點標記并在驗收單下方簽字。收貨區(qū)主管在二點完成后在驗收單上簽字，所有簽字必須清晰可辨。1. Receiving & Returning management 收貨區(qū)管理Loss Control Checking Points1. Receiving & Returning management 收貨區(qū)管理Loss Control Checking Points1st count一點2nd count 二點2nd count signature二點簽字1st count signature一點簽字Receiv

11、ing yard chiefs signature收貨區(qū)主管簽字Receiving Report收貨報告1.4 Before returning, RP staff, receiving yard staff and commercial/back office staff should check the returning goods together, sign on the returning list & and seal the carton with Risk Prevention scotch. The returning process should be done in r

12、eceiving cage with supplier, RP staff should supervise and sign on the returning report 退貨前，防損人員、收貨區(qū)人員以及前/后臺人員三方必須共同檢查清點退貨商品并在退貨清單和已分已打退單上簽字。清點后的退貨商品應(yīng)用風(fēng)險防范封箱帶封箱。有供應(yīng)商參與的退貨過程應(yīng)在收貨籠中進行，防損監(jiān)督該過程并在退貨報告上簽字1. Receiving & Returning management 收貨區(qū)管理Loss Control Checking PointsLoss Control Checking Points2. Inf

13、ormation Center & Exit Control 出入口控制2.1 For the last collect returning everyday, information center should inform the related dept to come no early than 15min before store closing. RP senior and division duty should check the goods with return form carefully & sign. RP supervise the goods be sent ba

14、ck to sales area. CCTV should monitor the information center. 每晚最后一次收退貨，服務(wù)中心應(yīng)不早于關(guān)店前15分鐘通知各部門和防損到場。防損資深和處值班一起核對退貨單品實物是否與報告一致并簽字。防損監(jiān)督銷售部門通過離服務(wù)中心最近的無貨物出口將退貨送回賣場。服務(wù)中心應(yīng)有監(jiān)控器,記錄退貨交接過程 Loss Control Checking Points2. Information Center & Exit Control 出入口控制2.2 Cahier & RP staff should cooperate to check the u

15、npaid goods, inter-counter goods, stamp on the inter-counter sale slip. 收銀線的收銀員和防損人員應(yīng)相互協(xié)作，配合檢查未結(jié)帳商品、專柜商品，并在專柜收銀小票上蓋章或標注“貨已出”Loss Control Checking Points2. Information Center & Exit Control 出入口控制2.3 For all the customers go out from non-shopping passageway, RP staff should check the goods one by one

16、with sales slip, and stamp or mark goods out”. Sales slip is the only evident for goods out 對所有從無購物通道出來的顧客，保安人員是否將顧客所購商品逐一與收銀小票核對，并在小票上蓋“貨已出”章或標注“貨已出”。只能按小票出貨，不允許按發(fā)票出貨。 （小票即發(fā)票的城市，防損人員在發(fā)票右上角蓋章或標注“貨已出”）Loss Control Checking Points2. Information Center & Exit Control 出入口控制2.4 All CRF staff and promoter

17、s must go through non-shopping passageway 家樂福所有員工和促銷員必須從無購物通道出入賣場？How can these promoters steal so many goods from sales area? 促銷員如何盜竊了這么多的商品？ 是從員工通道嗎？不是，她們走的是收銀線Jan.2010, two promoters of BJMJP were caught, they stole many quilts with the value over rmb20K2010年1月，北京馬家堡店的兩名促銷員被發(fā)現(xiàn)盜竊了價值2萬元的被子Store Che

18、cking FindingLoss Control Checking Points 3. Warehouse management 倉庫管理3.1 All external warehouses set up, store BOM should ask for national back office directors approval. CCTV & Alarm system should be installed in external warehouse, RP duty record and merchandise transfer registration book are req

19、uired 外倉的設(shè)置門店BOM必須上報總部后臺總監(jiān)批準并備案。外倉須安裝監(jiān)視器及報警系統(tǒng)，保安應(yīng)有值班記錄，商品進出記錄Loss Control Checking Points 3. Warehouse management 倉庫管理3.2 Make sure that 2 keys to 2 locks of the sensitive storage kept by commercial/back office employee and RP. Picture for people permitted to enter the sensitive storage must be hang

20、 up at the gate, only authorized promoter can enter. The sensitive storage should be locked when nobody inside, security staff should stand by to monitor the whole process. Camera should focus on sensitive storage door all the time, to monitor the merchandise transference 倉庫敏感單品區(qū)兩把鑰匙分別由前臺/倉庫員工和保安部分別

21、管理，確定可進入該區(qū)的取貨的人員照片必須張貼在門上，且及時更換,可進入敏感倉庫取貨的促銷員名單由店長簽字確認（防損部保存店長簽字原件）。開門時應(yīng)全程有防損在旁監(jiān)督。必須有監(jiān)控探頭時刻監(jiān)視敏感倉庫門，看到商品的進出.No authorized promoters photo on the board, really no promoter enter?出入人員張貼板上沒有促銷員照片，是真的沒有促銷員進入該敏感倉嗎？Sensitive storage enter people name & photoStore Checking Finding 4. Sales area 賣場Loss Contr

22、ol Checking Points4.1 Commercial dept should install anti-theft tool according to national high risk item list. RP should check at least 10 items/division everyday (except for appliance). Commercial chief, RP chief & store managers signature are required on the daily report 營業(yè)部門負責(zé)按全國統(tǒng)一的高風(fēng)險產(chǎn)品清單安裝防盜設(shè)備

23、。防損部每天每個處抽查10個單品并有巡檢記錄（家電除外)。每天記錄必須有營業(yè)部門主管，防損主管和店長簽字 4. Sales area 賣場Loss Control Checking Points4.2 use aluminum wire sealing machine for lock bulk merchandise 使用鋁扣封包機密封散裝食品 4. Sales area 賣場If there is no aluminum sealing machine on the related working table, this process cant be conducted如果相關(guān)工作臺上沒

24、有鋁扣機，那么就無法執(zhí)行該規(guī)定Store Checking FindingLoss Control Checking Points5.1 Make sure the delivery forms are printed and distributed in sequential order. When delivery is done, RP should collect all the copies of delivery form by sequential order and reconcile those copies. Any missing copy of delivery for

25、m should be explained. When customer copy missing, the customer should sign on the commercial copy, and store managers signature is required 確保門店外送清單編號連續(xù)，門店外送清單4聯(lián)必須匹配（存根聯(lián)+顧客聯(lián)+營業(yè)聯(lián)+保安聯(lián)），任意一聯(lián)缺失，必須有解釋，并由店長簽字。 (顧客聯(lián)缺失一定要顧客在送貨聯(lián)上寫清楚并簽名) 5. Home Delivery 外送管理Loss Control Checking Points5.2 Commercial should

26、fill in sales slips number，customer name & phone, write off the vacant lines on the home delivery form. Cashier stamp on all copies. RP match original sale slip with home delivery form. All the signatures should be complete and clear. 營業(yè)部門填寫外送單時必須完整填寫顧客姓名，顧客聯(lián)系電話和收銀小票號碼，對空白部分作封表標記。收銀員在每一聯(lián)上蓋“已付款”的章。防損

27、在出貨時應(yīng)仔細核對收銀小票原件與外送單上所填號碼是否一致，各聯(lián)內(nèi)容是否一致,并在收銀小票原件和外送單上標注“貨已出”。所有簽名必須全名，且清晰可辨識。 5. Home Delivery 外送管理Loss Control Checking Points 5. Home Delivery 外送管理Commercial dept fill in the home delivery form completely (operator name, customer information, sale slip number)營業(yè)部門完整填寫外送單Inter-counter cashier check t

28、he sale slip number written on the home delivery form by commercial dept with original sale slip, then stamp on all the copies 專柜收銀員檢查外送單上小票號碼是否與原始小票一致后在每一聯(lián)上蓋章RP staff check the merchandise according to home delivery form and sale slip, then sign on the form, stamp on the sale slip 防損人員檢查商品與外送單仔細核對，

29、并核對原始小票Commercial dept or delivery company take the sale slip to information center to issue invoice營業(yè)部門或外送公司持收銀小票原件至服務(wù)中心開發(fā)票home delivery process 外送流程NO!YES!home delivery form外送單Sales slip number is required to be recorded on home delivery form, not invoice number. 外送單上應(yīng)填寫銷售小票號碼 5. Home Delivery 外送管

30、理Store Checking FindingCommercial department should completely fill in all the necessary information on home delivery! Specially for sales slip number and operators name. 營業(yè)部門應(yīng)該完整填寫外送單，特別是銷售小票號碼和經(jīng)辦人姓名 OKOK?Page 1 Commercial第一頁-營業(yè)部門?P3 Security第三頁-防損P2 Delivery第二頁-物流 5. Home Delivery 外送管理Store Checki

31、ng Finding 6.1 Non-fresh breakage, RP senior, division duty and back office staff should attend the breakage process and sign on the breakage report. RP should check the actual goods with breakage report carefully and be in charge of destroy completely. Division on duty should check the returnable i

32、tem breakage, if daily total returnable items value over RMB50, division duty should ask for store manager to sign非生鮮處報損時,防損資深,處值班和后臺員工應(yīng)同時到場監(jiān)控并在報損報告上簽字。防損人員應(yīng)將報損報告與實際報損商品數(shù)量核對并負責(zé)全部銷毀。監(jiān)視器全程監(jiān)控。處值班負責(zé)審核可退貨單品的報損，如當(dāng)天所有可退貨單品報損總金額超過RMB50,處值班應(yīng)提請店長在當(dāng)日報損報告上簽字6. Breakage & Garbage Room 非生鮮報損及垃圾房Loss Control Check

33、ing PointsCommercial/BOM need use a Excel tool to identify the returnable items, if 50yuan/day, store managers signature is required.門店后臺經(jīng)理可以通過EXCEL工具甄別可退貨商品，如果當(dāng)日超過50元，則應(yīng)提請店長簽字Store Checking FindingNot complete 3 parts signatures on the breakage report報損報告上三方簽字不完整CCTV camera is too far to focus on breakage area鏡頭太遠，無法監(jiān)控報損具體過程Store Checking FindingDo breakage scanning in garbage room is not a good idea. Because it cant be identifi