鐵路客運(yùn)服務(wù)英語RAILWAYPASSENGERSERVICEENGLISHProject14SpecialCarePassengerService重點(diǎn)旅客服務(wù)2Part1WarmingUpWhatkindofpassengersareconsideredspecialcaretravellersinChina?3Part1WarmingUpIngeneral,moreandmorerailwaystationsandtrainsinChinaarecateringtopassengerswithdisabilitiesandspecialneeds.Doyouhaveanysuggestionsforrailwaypassengersservice,especiallyforspecialcarepassengers?4Part2SkillsDevelopment5Part2SkillsDevelopment6Part2SkillsDevelopmentSentencePatterns1.Thereisafoldablediaperchangingtableinthebarrier-freetoiletincarriage5.Youcanchangethebaby’sdiaperthere.

在5號(hào)車廂的無障礙衛(wèi)生間里有折疊的嬰兒護(hù)理臺(tái)，那可以換尿布。2.Iamsorryforhavingkeptyouwaitingsolong.

抱歉讓您久等了。3.Thewheelchairwillbewaitingforyoutoboard.

我們會(huì)準(zhǔn)備好輪椅方便您乘車。4.Takethefirstrowpleaseandit’smoreconvenient.

坐第一排這兒吧，更方便些。5.Ithinkyouaresufferingfrommotionsickness.Hereisacleaningbag.I’lltakeyousomehotwater.

我認(rèn)為您是暈車了。這是一個(gè)清潔袋。我給您倒些熱水去。7Part2SkillsDevelopmentSentencePatterns6.Thisisthebarrier-freetoilet,equippedwithhandrailsandEmergencycallbutton.

這就是無障礙衛(wèi)生間，設(shè)有扶手和緊急呼叫按鈕。7.Pleasetakegoodcareofyourchild.Don’truninthecar,inordertoavoidanyaccident.請(qǐng)照顧好您的孩子，不要在車廂內(nèi)奔跑，以免發(fā)生意外。8.Sir,don’tworry.BoardthetrainfirstandI’lltaketheluggageforyou.

老先生，別著急，您先上車，我來幫您拿行李，請(qǐng)注意腳下安全。9.Don’tworry.I’llremindyoubeforereachingyourstation.您放心，到站前我會(huì)提示您的。10.Excuseme,Sir!Pleasewakeup!Wearearrivingatyourdestination.

您好，先生，醒一醒，您快要到站了。8Part2SkillsDevelopmentSentencePatterns11.What’syourtrouble?/What’sthematter?/Isthereanythingwrongwithyou?您怎么了？哪不舒服？12.Ifthereisadoctor/anurseonboard,pleasemakeyourselfknowntotrainstaff.如車上有醫(yī)生/護(hù)士，請(qǐng)告知列車工作人員。13.IfthereisanythingIcandoforyou,pleasedon’thesitatetotellme/pleaseletmeknow.如果有需要的話，請(qǐng)您隨時(shí)跟我說。14.Madam,mayIhelpyouwithyourinfant?女士，需要幫您抱孩子嗎？9Part2SkillsDevelopmentDialogue1Aladyneedstoputstrollerandchangeherbaby’sdiaper.10Part2SkillsDevelopmentDialogue1Aladyneedstoputstrollerandchangeherbaby’sdiaper.Passenger:Excuseme,mybabyneedsherdiaperchanged.Isdiaperchangingtableavailableonboard?Staff:Yes,Madam.Thereisafoldablediaperchangingtableintheaccessibletoiletincarriage5.Youcanchangethebaby’sdiaperthere.Passenger:Oh,Isee.Isthereanytoiletpaperinthetoilet?Staff:Yes,Madam.Washbasinsarealsoequippedthere.MayIassistyoutotheaccessibletoilet?Passenger:Thankyou.It’sverykindofyou.Bytheway,wherecanIputmystroller?Staff:Madam,itcanbeputattheLeftLuggageStorage.Letmehelpyou.Passenger:Thanks.Staff:Mypleasure.11Part2SkillsDevelopmentDialogue2Thisisserviceforthedisabled.Passenger:Excuseme,myfriendhastroubletowalk.Couldyoupleasegetusawheelchairwhenboarding?Staff:Noproblem.Couldyoupleasetellmehisname,departuredateandtrainnumber?Passenger:JohnSmith,trainG23fromBeijingWesttoNanjingnanonOct.21.Staff:I'vegotit.Pleaseinformusbeforehegetstothestation.Thewheelchairwillbewaitingforhimtoboard.Passenger:Thankyou.(Afterboarding)Excuseme,wouldyoupleasearrangeaconvenientseatformyfriend?Hehastroublewalking.12Part2SkillsDevelopmentDialogue2Thisisserviceforthedisabled.Staff:Don’tworry,sir.Justaminute,I’llarrangeaseatforhim.Passenger:Thankyou.Staff:Iamsorryforhavingkeptyouwaitingsolong.Followme,please.Hereitis.Takethefirstrowpleaseandit’smoreconvenient.Ifyouneedanyhelp,pleasetellus.Wewillbecordiallyatyourservice.Passenger:Excuseme,whereisthetoilet?Staff:Sir,thereisabarrier-freetoiletavailableinNo.5carriage.Itisspeciallydesignedforpassengersinwheelchairs.Passenger:Wouldyoupleasetakemethere?Staff:Sure.Followme,please.Hereitis.Anauto-doorisused.Insidethewashroomequippedwithalargewashbasin,awestern-styletoilet,handrailsandemergencycallbutton.13Part2SkillsDevelopmentDialogue3Aseniorpassengerfelldownonboard.Staff:What’shappened?Passenger:Ifelldownjustnow.Staff:Didyouhurt?Passenger:Ifeltasharpinmyleftleg,andIamafraidImaybreakit.Staff:Letmehelpyougetbacktoyourseat.Pleaseraiseyourrightfootslowly,norush.Passenger:Ouch!Ithurtsterribly.WhatshouldIdo?Staff:Don’tworry,I’llfindadoctorforyourightnow.(Ladiesandgentlemen,mayIhaveyourattention,please?Thereisapassengerwhofelldownandhurthisleg.Ifyouareamedicaldoctor,pleasecontactanyofourtrainstaffsimmediately.Thankyou.)14Part2SkillsDevelopmentDialogue3Aseniorpassengerfelldownonboard.Staff:Howareyoufeelingnow?Passenger:Nobetter.Staff:I’msorrytotellyouthere’snodoctorornurseonboard.Passenger:Noluckforme.Staff:Butwehaveinformedthenextstationtoarrangeanambulancecartotakeyoutothehospitalassoonaswearrivethere.Isthatallright?Passenger:That’sfine.Isincerelyappreciatewhatyou’vedoneforme.Staff:That’sallright.Ifyouneedanyhelp,pleasetellusimmediately.Passenger:Allright.Iwill.15P