鐵路客運(yùn)服務(wù)英語(yǔ)RAILWAYPASSENGERSERVICEENGLISH2Project04InformationService

問(wèn)訊作業(yè)3Part1WarmingUpWheredothepassengerswanttogo?4Part1WarmingUpWhatkindsoftrainsdoyouknownow?DoyouknowthemeaningofalltrainnumbersinChina?5Part2SkillsDevelopment6Part2SkillsDevelopment7Part2SkillsDevelopment8Part2SkillsDevelopmentSentencePatterns1.Youcanaskthehotline12306forhelp.您可以撥打熱線(xiàn)電話(huà)12306求助。2.Hello,whichtrainwouldyouliketocheckthestatusfor?您想查哪趟列車(chē)的運(yùn)行情況？3.TrainZ208isontimetoday—ontimearrivalat06:29,departureat06:35.您好，現(xiàn)在顯示，Z208次這趟列車(chē)還是正點(diǎn)的，正常情況06:29到站，06:35開(kāi)車(chē)。4.Thetrainwasalreadylateonitswayhere.列車(chē)在開(kāi)過(guò)來(lái)的途中已經(jīng)晚點(diǎn)。9Part2SkillsDevelopmentSentencePatterns5.There’satyphooninsouthernChina,whichiswhytrainsarerunningslower,causingdelays.今天南方有臺(tái)風(fēng)，導(dǎo)致列車(chē)減速、晚點(diǎn)。6.Trainsaredelayedindefinitely.Wewillinformyouwhenwehaveupdates.Wedoapologisefortheinconveniencecaused.列車(chē)晚點(diǎn)未定，有消息我們會(huì)及時(shí)通知您的。給您帶來(lái)不便，敬請(qǐng)諒解。7.Trainshavebeencancelled,butwearedoingallwecantorestorerailaccess.Thankyouforyourunderstanding.列車(chē)現(xiàn)在已經(jīng)停運(yùn)了，但是會(huì)力爭(zhēng)盡早恢復(fù)通車(chē)，請(qǐng)您諒解。10Part2SkillsDevelopmentSentencePatterns8.Letmetranslatethistoyou:enterfromthenorthentrance-rightoverthere.我?guī)湍g一下，北進(jìn)站口進(jìn)站。就是這里。9.OurstationhasaRedCapPorterService,whichchargesyouperpieceofluggage,withsmalleritemschargedalowercost.Thisserviceisoptional.我們車(chē)站提供“小紅帽”行李搬運(yùn)服務(wù)，按件和尺寸收費(fèi)，這個(gè)服務(wù)自愿選擇。11Part2SkillsDevelopmentSentencePatterns10.Wheelchaircanbeusedfromthisstationtotheplatform,andwecanhelpyouonboard.Itisprovidedfreeofcharge.However,thismustbereturnedtothestationafterwards.車(chē)站輪椅可以從車(chē)站使用到站臺(tái)上，可以幫您送上列車(chē)，是免費(fèi)提供的，但是之后輪椅要留在車(chē)站。11.We’llregisteryourdetailsandinformtraincrew.我?guī)湍龅怯洸⒔唤咏o列車(chē)。12.Ifyouhaveanyquestions,pleaseaskrailstaff.Wealsowelcomeyourcommentsandsuggestions.您有任何問(wèn)題，請(qǐng)聯(lián)系工作人員。歡迎您提出寶貴意見(jiàn)建議。12Part2SkillsDevelopmentDialogue1Apassengerisaskingforinformationonthetraindelay.13Part2SkillsDevelopmentDialogue1Apassengerisaskingforinformationonthetraindelay.PublicAnnouncement:

TrainstoBeijingtodayareslightlydelayedduetotheblizzard.Pleasewatchdepartureboardsforupdates.Wearesorryforanyinconvenience.Passenger:Excuseme,whendoesthetrainG36arrive?RailStaff:

Itisduetoarriveatthisstationat13:10.ButI’mafraiditisdelayed.Passenger:

Whendoesitarrivethen?RailStaff:Thereisnoexactinformationaboutityet.Wouldyoupleasetakearestinthewaitingroom?Whenthetrainarrives,theattendantsinthewaitingroomwillinformyouassoonaspossible.14Part2SkillsDevelopmentDialogue1Apassengerisaskingforinformationonthetraindelay.Passenger:

What’sthereasonforthedelay?Railstaff:

Thetrainhasbeendelayedbecauseofheavysnow.Wearesorrytokeepyouwaitingformorethan2hours.Passenger:What’stheactualdeparturetime?Railstaff:

It’shardtosay.Idounderstandhowyoufeel,Sir.Theweatherconditionisuncertain.Pleasewaitinthewaitingroomforfurtherinformation.Wearesorryfortheinconveniencecaused.15Part2SkillsDevelopmentDialogue2Mr.Smithisinquiringaboutsometraininformationattheinformationdesknow.

16Part2SkillsDevelopmentDialogue2Mr.Smithisinquiringaboutsometraininformationattheinformationdesknow.

Clerk:CanIhelpyou,sir?Smith:

Yes.I’dliketogotoWeihai.WhichtraincanItake?Clerk:YoumaytakeatraintoJi’nanfirstandthenchangeanotheroneforWeihai.Smith:WhichtrainfromJi’nantoWeihaiisfaster?Clerk:HSRtrainsarefasterthanothers.Smith:IarriveatJi’nanatabout19:57.IstherestillaHSRtrain?Clerk:

Sorry,sir.ThelasttraindepartsfromJi’nanat18:10.YoucansleepatJi’nanandcatchthefirsttraintoWeihaithenextday.Smith:OK,thankyou.Clerk:Youarewelcome17Part2SkillsDevelopmentDialogue3Mr.Lewisislookingforhisbriefcase.StationStaff:

Excuseme,sir,itlookslikeyouarelookingforsomething.MayIhelpyou?Mr.Lewis:Ileftmybriefcasehere,nowithasgone.StationStaff:Oh,sorrytohearthat.Whydon’tyouchecktheLostandFoundOffice?Mr.Lewis:

Ugh,excuseme,whereisLostandFoundOffice?StationStaff:Godownstairs.It’sinthecenterofthewaitinghallonthefirstfloor.(Mr.LewisisinquiringattheLostandFoundOffice.)Mr.Lewis:Excuseme,mybriefcaseisjustmissing,andsomeonetoldmethatperhapsIcouldfindithere.SoIcometohaveatry.18Part2SkillsDevelopmentDialogue3Mr.Lewisislookingforhisbriefcase.Stationstaff:Don’tworry.Wewilltryourbesttohelpyou.Whatdoesyourbaglooklike?Mr.Lewis:

It’sdarkbrownandsquarebriefcasewithmanyimportantpapersandfilesfrommycompany.Stationstaff:Doyourememberwhereyoulostitorwhereyouhaditthelasttime?Mr.Lewis:

Inthesecondwaitinglounge.Stationstaff:Igotit.We’lltrytofindyourbriefcase.Well,andwouldyoufillthisform,andalsoweneedyoursignaturehere.Wecangiveyouareplyafterwards.Mr.Lewis:Thankyouverymuch.19Part2SkillsDevelopmentDialogue3Mr.Lewisislookingforhisbriefcase.(Twodayslater)Mr.Lewis:Excuseme,CanIclaimmybriefcase?StationStaff:

Sir,pleasepresentyourID.Toensurethisitembelongstoyoupersonally,pleaseprovidemoredetails,includingthespecificitem,timeofloss,andanyspecialfeatures.Mr.Lewis:OK.Ilostabriefcaseinthesecondwaitingloungetwodaysago.It’sdarkbrownandsquarebriefcasewithmanyimportantpapersandfiles.20Part2SkillsDevelopmentDialogue3Mr.Lewisislookingforhisbriefcase.(StationStaff: