1-8）參單元自測1一、選擇填空題（每題10分，共5題）1、—__________________?—Yes,businessclass.A.WillyouflybusinessclassB.WhendoyouplantoleaveC.WhereshallImakehotelreservation2、—__________________?—Sure,noproblem.First,goseeCindyandtellherwhereyou'regoingandwhen.A.WillthecompanyreimburseeverythingB.WillIusethecardforeverythingC.Canyoufillmein3、Traveller'schecksaregenerally____________smallfacevalue.A.atB.onC.of4、Youcandownloadandprintoffthe____________online.A.fromB.formC.formal5Ifyouareintending____________justoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.A.tovisitB.visitingC.visited6、—Howwouldyouliketogo?—__________________.A.I'llgetintouchwiththerailroadB.I'dliketoflytoFrankfurtforastayoftwodaysC.IexpecttodepartforFrankfurtonSunday,September1st7、—__________________?—IexpecttodepartforFrankfurtonSunday,September1st,anytimeafter13:00pm.A.HowwouldyouliketogoB.WhereshallImakehotelreservationC.Whendoyouplantoleave8、Canyoufillme____________?Ineedsomedetailedinformation.A.inB.upC.out9、Please____________anopenreturnflightfromBarcelonatoFrankfurt.A.paperB.textC.book、Weusedto____________cashadvances.A.hadB.havingC.have、—HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketingseminarnextmonth.—__________________You'vebeenitchingtogoonabusinesstripformonths.A.Iamsorrytohearthat.B.Great!Youmustbehappy.C.Sowhat?、Manyofthebanksandtravelservicesinthewesterncountriesprovideconvenienceforthetravellersbyissuingtraveller's____________.A.checksB.cashC.creditcardsTravellers,when____________thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.A.buyB.buyingC.tobuy、Theprocessingtime____________perembassy.A.variousB.varietyC.varies15、____________behalfofVancouverC&SInt'lTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.A.ForB.OnC.In二、閱讀理解翻譯/50分）閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10Traveller’sCheckManyofthebanksandtravelservicesinwesternprovideaconveniencefortravellersbyissuingtraveller'schecks.Travellers,whenbuyingthechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.Duringthetrip,travellerscancashthechecksfromtheagenciesofthebankorthetravelservicewhenevertheyneedaftertheircounter-signaturesarerecognized.Alotoftravellersliketobuythesechecksastheydon'thavetotakealongmuchcashandworryaboutcounterfeitsignatures.Theagencieswillgetbackthemoneytheyhavepaidbysendingthecheckstotheissuingoffices.Traveller'schecksaregenerallyofsmallfacevalue,suchastenortwentydollars,orfiveortenpounds,formiscellaneouspayments.Thereisnotimelimitfortheircirculationperiod.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuingtraveller'schecksbecausetheynotonlyreceiveaservicechargefromthecheckbuyers,buttheyalsodon'tneedtopayanyinterestnomatterhowlongthechecksremainincirculationbeforeclearing.Thisiswhybanksandtravelservicesarewillingtoprovidethisconvenience.1.Itisconvenientforthetravellerstotravelaroundtheworldasmanybanksandtravelservicesissuetravellers'checks.（）2.Therearenosignaturesoftravellerswhohaveboughtthechecks.（F）3.Quiteafewtravellersliketobuythechecks.（）4.Travellersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.（）5.Banksandtravelservicesarereluctanttoprovidetravellers'checks.F）閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（每題10SchengenVisaApplicationStepsIdentifythecountryorcountriesyouwillbetravellingto.Itisparticularlyimportanttoknowwhichcountriesyouaretravellingtobecauseitdetermineswhereandhowyouaregoingtosendyourapplication.●IfyouareintendingtovisitjustoneSchengencountry,youwillneedtoapplyfortheSchengenvisadirectlywiththeembassyorconsulateofthatparticularcountry.●IfyouareintendingtovisittwoormoreSchengencountries,yourapplicationmustbesenttotheembassyorconsulateofthecountrythatshallbeyourmaindestination.●IfyouareintendingtovisitseveralSchengencountries,butdonothaveamaindestination,youshouldapplyforthevisaattheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary.FilloutanapplicationformbeforehandtoobtainaSchengenvisa.Youcandownloadandprintofftheformonline.PreparealltherequirementsforyourSchengenvisaapplication.Dependingontheconsulateorembassy,youarerequiredtoshowthefollowingdocuments:●Avalidnationalpassport●Evidenceshowingthepurposeofyourtrip(e.g.hotelreservations)●Proofofmedicalinsurance●Around-triptravelticket●ProofoffundsChecktheprocessingtimetoensureyougetyourSchengenvisaontime.Theprocessingtimevariesperembassy,soitisimportanttotaketheprocessingtimeintoaccountwhenplanningyourtrip.1.Thispassageismainly（）.A.whatisaSchengenvisaB.whocanapplyforaSchengenvisaC.howtoapplyforaSchengenvisa2.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyour（）.A.totheembassyorconsulateofthecountrythatshallbeyourmaindestinationB.directlywiththeembassyorconsulateofthatparticularcountryC.totheembassyorconsulateofthefirstSchengencountryonyourtravelitinerary3.Youcandownloadandprintofftheform（）.A.viayourphoneB.ontheInternetC.byyourfriends4.YouarerequiredtoshowthefollowingdocumentsEXCEPT（）.A.around-triptravelticketB.avalidnationalpassportC.abirthcertificate5.Theprocessingtime（）perembassy.A.differentB.thesameC.similar二、閱讀理解翻譯/50分）完形填空：選擇正確答案，補(bǔ)全文章（每題10HowtoScheduleYourVisaAppointmentPaymentcanbemadewithaUnionPaydebitcardorincash.You（）directlythroughthewebsite,theCallCenter,orataCiticbankATM.IfpayingataCiticbankbranch,youcanpaywithaUnionPay（）orwithcash.Ifyouprefertopayincash,theappointmentwebsitewillproduceabankdepositslip（）onthetypeofappointmentforwhichyouhaveregistered;thedepositslipwillindicatehowmuchyoumustpay.Youmustprintthisbank（,logofftheappointmentsite,proceedtoalocalCiticbankbranch,presentthebankdepositslip,paytherequestedamount,obtainanoriginalbankreceiptforthetransaction,logbackintothe（A）,andenterthebankreceiptconfirmationnumberintotherequestedfield.二、閱讀理解翻譯/50分）1、翻譯：為句子選擇正確的翻譯（每題101.Canyoufillmein?A.你能替代我一下嗎？B.你能為我填寫嗎？C.你能向我詳細(xì)介紹一下嗎？2.Notallrestaurantsacceptthecard.A.所有酒店都不接受此卡。B.并非所有酒店都接受此卡。C.所有酒店接受的不是此卡。3.Weusedtohavecashadvances.A.我們以前是預(yù)支現(xiàn)金。B.我們使用已有的現(xiàn)金。C.我們習(xí)慣了預(yù)支現(xiàn)金。4.Letmeknowhowyoulikelivingoutofasuitcase.A.到時候告訴我沒有旅行包你是怎么活下來的。B.到時候告訴我你是怎么帶著旅行包生活的。C.到時候告訴我你怎么那么喜歡帶著旅行包生活。5.Itisveryprofitablefortheissuingofficestofinancethefundstheycollectbyissuing’schecks.A.B.對發(fā)行機(jī)構(gòu)來說，融資有利可圖，他們征集資金，發(fā)行旅行支票。C.對發(fā)行機(jī)構(gòu)來說，征集資金，發(fā)行旅行支票，融資等，都是有利可圖的。單元自測2一、選擇填空題（每題10分，共5題）1、—Hello,isthatSailMovingCompany?—_________________?A.Yes,thisisJackspeaking.Thanksforcalling.WhatcanwedoforyouB.Yes,I'mJack.Thanksforcalling.WhatcanwedoforyouC.Yes,speaking.WhatcanIdoforyou2、—Whatisthedistancebetweenthenewbuildingandyouroffice?—_________________.A.ItisneartothebusstopB.Itisabout15kilometersC.Itisveryclose3、Customerswon'tfindstoreclerkssittingaround_________.A.watchingTVorplayingcardsB.towatchTVorplaycardsC.watchingTVortoplaycards4、TheAmericanideaofcustomerserviceis_________eachcustomerthecenterofattention.A.madeB.tomakeC.make5、Customersoftenremain_________toabusinessthathasexcellentserviceeveniftheirpricesarehigh.A.loyalB.loyallyC.loyalty6、Whatdoesthecustomer'scomplaintsay?—_________________.A.Hesayshewillwriteusathank-youletterB.Hesayshehasn'tgottenbackthemonitorforrepairsC.Hewantstoknowwhetherwecouldgivehimadiscount7、—Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwassolved.Doyouhaveareasonforthis?—_________________.A.Well,IwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerserviceB.Whatdoyouthink?ButIhavenoideaC.That'stheclient'sownproblem,Iguess8、_________thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithanunansweredquestion.A.WhateverB.WheneverC.However9、Ifthingshave_________,thepersonyou'retalkingtowillwanttoknowthereasons.A.gotupB.gonewrongC.turneddown、Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing_________.A.whyaretheysayingB.howaretheysayingC.whattheyaresaying、—Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?—_________________.A.Wecangiveyoua10%discountB.Sorry,wearenotavailablethesedaysC.Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove、Ifanyofthearticlesaredamagedduringmove,youmaymakea_________forcompensationwithourcompany.A.requestB.demandC.claim、Someofthecustomers'complaintsseem_________.A.inacceptableB.unacceptableC.unacceptedSomestoresevenoffer_________lanesforcustomerswith10itemsorlesstocheckoutquickly.A.expireB.expressC.exact、Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproducttheyboughtorreturnitforafull_________.A.compensationB.repayC.refund二、閱讀理解翻譯/50分）閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10TheFeelGoodFactorinCustomerServiceAchallengeinworkingincustomerserviceistoensurethatyouhavefocusedyourattentionontherightkeyareas,measuredbytherightKeyPerformanceIndicator(KPI).OneofthemostimportantaspectsofacustomerserviceKPIiswhatisoftenreferredtoasthe“FeelGoodFactor”.Basicallythegoalisnotonlytohelpthecustomerhaveagoodexperience,buttoofferanexperiencethatexceedsexpectations.Severalkeypointsarelistedasfollows:Knowwhatproducts/serviceyouareofferingfrombacktofront.Inotherwords,beaninformationexpert.Itisokayto“It,butitshouldalwaysbefollowedup“butletmefind”orpossibly“butthispersonwillbeabletoassistyou”.Whateverthesituationmaybe,makesurethatyoudon’tleaveyourcustomerwithanunansweredquestion.Mostofthecommunicationthatyourelaytoothersisdonethroughbodylanguage.Ifyouhavenegativebodylanguagewhenyoucommunicatewithothers,itshowsthatyoudon'tcare.Twoofthemostimportantaspectsofpositivebodylanguagearesmilingandeyecontact.Makesuretolookyourcustomersintheeye.Itshowsthatwearelisteningtothemandhearingwhattheyaresaying.Andofcoursesmilingismoreinvitingthanablanklookorfrown.Nothingsurprisesyourcustomersmorethananemployeegoingtheextramiletohelpthem.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.Indoingso,ithelpsthemtoknowthatyoucareanditwillleavethemwiththe“GoodFactor”thatyouaresearchingfor.1.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheir（）2.Leaveyourcustomerwithanunansweredquestionisunacceptable.T）3.Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomer（）4.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.（T）5.Theunderlined“goingtheextramiletohelpthem”inthelastparagraphmeans“goingalongwaytohelpthem”.（）二、閱讀理解翻譯/50分）完形填空：選擇正確答案，補(bǔ)全文章（每題10Customerserviceistheserviceorcarethataconsumerreceivesbefore,duringandafterapurchase.It'soneofthefactorsthatcomeintoplaywhenaconsumerisdeterminingbuyingvalue,theotheristhequalityoftheproductorservicethatis（）.Consumersoftenmustencounteranexperiencetonotonlybeasatisfiedcustomer,butaloyalcustomer.Customerserviceisapartofthatexperience.Topnotchservicewillcreate（andareturningcustomer,whichiswhatweallmuststrivefor.Excellentcustomerserviceis（A）tobusinessestoday.It'sacomponentthatisoftenmissing,unfortunately.Howdoyouprovidegreatcustomerservice?Alwaysmakeyourcustomer（）.Greettheminafriendlymanner,whetherthatbeviatelephone,emailorinperson.Letthemknowyouaretheretohelpandthatyouwilltakecareofthem,notonlybeforethesalebutafteraswell.Afterall,inathrivingbusinesscustomersarenot（B）;it'sarequirementforbusinessestosurvive.二、閱讀理解翻譯/50分）10CustomerService1.TheAmericanideaofcustomerserviceistomakeeachcustomerthecenterofattention.Andwhereveryougo,goodcustomerservicemeansmakingcustomersfeelspecial.（）2.Whencustomersgettoastore,theyaretreatedashonoredguests.Customersdon’tusuallyfindstoreclerkssittingaroundwatchingTVorplayingcards.Instead,theclerksgreetthemwarmlyandoffertohelpthemfindwhattheywant.Customersusuallydon’thavetoaskhowmuchitemscost,sincepricesareclearlymarked.（）3.Whencustomersarereadytocheckout,theycangotothenearestandshortestcheckoutlane.Goodstoresopennewcheckoutlaneswhenthelineupsgettoolong.Someevenofferexpresslanesforcustomerswith10itemsorless.Aftertheypayfortheirpurchases,customersreceiveasmileandawarm“thankyouandhaveaniceday”fromtheclerk.（E）4.InAmerica,customerservicecontinueslongafterthesale.Manyproductscomewithamoney-backguarantee.Expensiveitemslikecars,computersorstereosoftenhaveawarrantythatensurestrouble-freeuseforaperiodofayearormore.Advertisementsregularlyincludethemotto,“Yoursatisfactionisguaranteed”.Soifthereisaproblemwiththeproduct,customerscantakeitback.Thecustomerservicerepresentativewilloftenallowthemtoexchangetheitemorreturnitforafull（）5.CustomerserviceinAmericagrowsoutofthebeliefthat“thecustomerisalwaysright”.Ifapersonreceivespoorservicefromastore,heprobablywillavoidshoppingthereinthefuture.Ontheotherhand,customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesare（）二、閱讀理解翻譯/50分）翻譯：為句子選擇正確的翻譯（每題10分1.TheAmericanideaofcustomserviceistomakeeachcustomerthecenterofattention.A.美式客服理念認(rèn)為每位客戶都是關(guān)注的焦點。B.美國的客戶都有以自己為中心的想法。C.美國的客戶服務(wù)人員都有以客戶為中心的想法。2.Manyproductscomewithamoney-backguarantee.A.許多產(chǎn)品都要先付款得以保障。B.許多產(chǎn)品都有退款承諾。C.許多產(chǎn)品都要退款。3.Makesuretolookyourcustomersintheeye.A.確保要把顧客像眼睛一樣珍視。B.確保把顧客看在眼睛里。C.確保要直視顧客的眼睛。4.Alwayslookforwaystogoaboveandbeyondtheexpectationsofyourcustomers.A.一定要想方設(shè)法，超越顧客的期望。B.一定要尋求在顧客期待之外的想法。C.總是要尋找達(dá)到顧客期望的方法。5.Theworstthingisthatyoudiscoveredatthelastmomentthereweremissingpartsintheorderbeforeshipment.A.最糟糕的事情是，在裝船之前的最后時刻，你發(fā)現(xiàn)訂單貨物有遺漏。B.最糟糕的事情是到了最后一刻還沒有裝船。C.最糟糕的事情是在裝船前的最后一刻，你有所發(fā)現(xiàn)。單元測試3一、選擇填空題（每題10分，共5題）1、—Couldyoubesokindastoturndownthatrock“n”roll?I'mpreparingfortomorrow'smeetingreport.—______________.A.It'snoneofyoubusinessB.No,Idon'tthinksoC.Sure.Sorrytodisturbyou2、—I'llbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery?—________________.A.havenotimeB.I'drathernotC.I'dbehappyto3、Theirskilland____hasgotthemonthesalesteam.A.lazinessB.discourageC.enthusiasm4、Theywantedto______adiscussiononeconomics.A.initiativeB.initiateC.initial5、Toattractinvestors,thegovernmenthas_____itstaxandlaborlaws.A.adaptedB.appliedC.adjusted6Okaythen,sotoconfirm:a6%discountbutyoupayalltheshippingandinstallationcosts.—____________.I'llcallyoutomorrow.A.Sorry,it'snotclearB.ThatsoundsallrightC.Sorry,wedidn'tdiscussaboutthat7、—Hello,thisisLucasBowen.I'dliketoordersomemachines.—___________.Whendoyouneedthem?A.Sorry,IambusyB.NoproblemC.No,youcandoitonline8、______hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.A.WhateverB.WhoeverC.Whichever9、Thatmightbeacceptable______youhandletheinsurancefees.A.ifB.whetherC.evenif、Althoughhehassoughttofindapeaceful_____,heisfacingmorepressurefromhisbusinessrivals.A.soluteB.solveC.solution、—I'llalsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyouthinkaboutthissuggestion?—______________.A.Ok,Ithinkwe'vebothhavedoneourbestforthisB.No,thesuggestionistoobadC.Ok,youwillbenefitmorethanus、Wecan'tmanagethat____youpayfortheinstallation.A.ifB.untilC.unless、Atthesametime,thenegotiatorkeepsthingssecret____wouldlimithis/herabilitytonegotiate.A.whoB.whatC.that、Inbusiness，whateveryoudo,donot____illegalbenefit.A.chaseB.chooseC.challengeWhentherestoftheroom______emotional,staycoolanduselogictonegotiateandclose.A.getB.getsC.got二、閱讀理解翻譯/50分）完形填空：選擇正確答案，補(bǔ)全文章（每題10Anotherexampleisreadingnon-verbalcommunication.readthenon-verbalcommunicationofanotherpersoncanbeagreatassetinthecommunicationprocess.Bybeingaware（A）differentsignsandexpressionsapersongivesverballyandnon-verbally,anegotiatorcanadjusthis/herapproachandthenegotiationcangosmoothly.If（C）,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.Beingfamiliarwithanotherpersonhelpsyouto（thedifferencesbetweenverbalandnon-verbalcommunicationwithinthenegotiationatmosphere.二、閱讀理解翻譯/50分）閱讀理解：根據(jù)文章內(nèi)容，選擇正確答案（每題10Emotionsplayanimportantpartinthenegotiationprocess,althoughitisonlyinrecentyearsthattheireffectisbeingstudied.Emotionshavethepotentialtoplayeitherapositiveornegativeroleinnegotiation.Duringnegotiations,thedecisionastowhetherornottosettlerestsinpartonemotionalfactors.Negativeemotionscancauseintenseandevenirrationalbehavior,andcancauseconflictsandnegotiationstobreakdown,butmaybeinstrumentalinattainingconcessions.Ontheotherhand,positiveemotionsoftenfacilitatereachinganagreementandhelptomaximizejointgains,butcanalsobeinstrumentalinattainingconcessions.Positiveandnegativediscreteemotionscanbestrategicallydisplayedtoinfluencetaskandrelationaloutcomesandmayplayoutdifferentlyacrossculturalboundaries.1.Emotionsplayanimportantroleduringthenegotiation,althoughtheireffectisbeingstudiedjust。A.atthebeginningofnegotiationpracticeB.duringthenegotiationprocessC.notlongbefore2.Negativeemotionsmay（）makeconcessions.A.behelpfultoB.beharmfultoC.benothingto3.Duringnegotiations,thedecisionastowhetherornottosettledependsinpartonemotional（）A.totallyB.tosomeextendC.completelynot4.Attainingconcessionscanbedone（）.A.onlybynegativeemotionsB.onlybypositiveemotionsC.bybothnegativeandpositiveemotions5.Indifferentcultures,negotiatorsshoulduse（）strategiestoshowpositiveandnegativeemotions.A.thesameB.differentC.no二、閱讀理解//50分）閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10TheGoldenRulesofNegotiatingTheartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.Herearethreegoldenrulesforyoutofollow:1.AlwaysStarttheNegotiations.Youmustinitiatetheprocess.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.Ifyoulettheotherpartystartnegotiations,youwillbeconstantlygivingupcontrol,oftenwithoutevenrealizingit.Forinstance,whenyouasksomeonewhathisprojectbudgetis,youareallowinghimtostartthenegotiations.Youwillthenspendyourtimechasinghisnumberratherthanfindingthebestsolution.So,neverlettheotherpartycontrolthenegotiations.2.AlwaysNegotiateinWriting.Thepurposeofnegotiationsistoarriveataformalwrittenagreement,nottellastoryorspendtimetalking.Fromthefirstmomentyoubeginaproposal,youshouldcreateadocumentandtakeittotheclient.Itwillincludeallthepointsofagreementandbecomerealtotheprospectivecustomer.Negotiatingfirstandthenhavingtocreateadocumentaddsunnecessarytimetoatransaction.Butifyoubuildyourwrittenagreementasyounegotiate,youarepreparedtoaskforasignaturethemomentthedecisiontobuyismade.3.AlwaysStayCool.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomesinsanelyinvestedinpersonalagendasanduselessemotions.Crying,gettingangryandblowingoffsteammaymakeyoufeelgood,butsuchbehaviorwillnotbenefityouwhilenegotiating.Whentherestoftheroomgetsemotional,staycoolanduselogictonegotiateandclose.1.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithoutevenrealizingit.（F）2.So,neverletbothpartiescontrolthenegotiations.（）3.Negotiatingfirstandthenhavingtocreateadocument’tneednecessarytimetoa（）4.Greatnegotiatorsknowhowtostaycool,providingleadershipandsolutions,whiletherestoftheroombecomeswildorhelplessduringthe（）5.Whentherestoftheroomgetsoutofcontrol,staycoolanduselogictonegotiateand（）二、閱讀理解翻譯/50分）翻譯：為句子選擇正確的翻譯（每題10分1.Byunderstandinghownon-verbalcommunicationworks,anegotiatormustbeabletounderstandtheinformationtheotherparticipantsaregivingout（）A．通過理解非語言性交際如何起作用，談判者一定能夠理解其他參與者透露的非語言性信息。B．要理解非語言性交際如何運行，談判者必須理解其他參與者給出的非語言性信息。C.通過理解非語言性交際是如何工作的，談判者必需能夠理解其他參與者非語言性地給出的信息。2.Lookthepersonintheeyewithhonestyandrespect.（）A．用誠實和尊敬看待這個人。B．誠實而尊敬地注視這個人。．誠實并尊敬地用眼看這個人。3.Ifpossible,itmaybehelpfulfornegotiationpartnerstospendtimetogetherinacomfortableatmosphereoutsideofthenegotiationroom.（）A.如果有可能，可以幫助談判雙方花時間一起在談判室以外的舒適氛圍中。B.如果有可能，讓談判雙方花時間一起處于談判室以外的舒適氛圍，可能會有幫助的。C.如果有可能，談判雙方花時間一起在談判室以外的舒適的環(huán)境中，肯定會有幫助的。4.Thisisbecausewhoevercontrolsthestartofthenegotiationstendstocontrolwheretheyend.（）A．這是因為無論哪一方掌控了談判的開始，往往都會將談判導(dǎo)致結(jié)束。B．這是因為無論誰曾經(jīng)掌握了談判的開始，趨勢都會主導(dǎo)談判的地點。C．這是因為無論誰控制了談判的開始，誰往往就能掌控談判的結(jié)果。5.Thenegotiationtablecanbeloadedwithagendas,egosandemotions.（）A．談判桌承載著議事日程，自我意識和各種情緒。B．談判桌負(fù)荷著議事日程，自尊心和不同情緒。．談判桌充滿了議事日程，自我意識和情感。單元自測4一、選擇填空題（每題10分，共5題）1、—Betty,we'llhaveabuffetpartynextSaturday.Willyoujoinus?—_______,Susan.Thankyou!A.I'dlovetoB.I'mafraidnotC.Bynomeans2、—Iamgoingtoaskforapayrise.—_________.A.Idon'tthinkyouareworthB.LetmepayforitC.Ithinkyoumaytalktoyourboss3、Someinthemarketnowwantgovernment_____inordertoreducecosts.A.regulationB.regulateC.regular4Whiletheotherpeople____anddiscussedtheproblemtogether,Tedignoredthem.A.interactedB.intensiveC.interviewed5、Amongthecritiqueswereallegations____somefranchiseusesitspoliticalinfluencetoincreaseitsprofits.A.whichB.whatC.that6、—Thanksforinvitingme,John,butI'vealreadymadeotherplans.—_________.Maybeanothertime.A.IhopeyouenjoyitB.That'sgoodC.Oh!I'msorrytohearthat7、—Ihadareallygoodweekendattheseaside.—____________.A.Oh,that'sveryniceofyouB.Oh,I'mgladtohearthatC.It'sapleasure8Theexecutiveteamhavetoholdanurgentmeeting____theyseethebadmarketfeedback.A.beforeB.becauseC.whether9、Wedidn'tunderstandhowdifficultitwasto____suchabreakfast.A.districtB.distributeC.distract、Thefranchisor_____thefranchiseeshouldobservetheregulationstomakethebusinessgowell.A.orB.aswellasC.either、—HowwasyourtriptoLondon,Jane?—___________.A.Oh,wonderfulindeedB.ByplaneandbybusC.Theguideshowedmetheway、Theinstructiondescribescompletelythe____anditssafetybasis.A.facultyB.facilitateC.facility、Someofthe_____solutionswillsupporttheserequirementsbetteratthemoment.A.propertyB.prosperityC.proprietary、Itshould____thatfranchisingisoneofthemeansavailableforgettinginvestmentmoneywithoutgivingupcontrolofthechainoperationandbuildingadistributionsystemforservicingit.A.recognizeB.berecognizingC.berecognized、Trademarks,proprietaryservicemarksandregulationsneed_____carefully.A.tobeobservedB.beobservedC.beingobserved二、閱讀理解翻譯/50分）閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（每題10FourTipsforBecomingaFranchiseeIfyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.Befocusdonyourpreference.Onthestageofdecision-making,thebottomlineis:Don'truleoutabusinesswithoutlearningorseeingwhattheday-to-daywilllooklike.Forinstance,thinkaboutamomreturningtotheworkforcewhoknowsshewantstointeractwithchildrenonadailybasis.Amongthehundredsofoptionsthere,sheneedstodecideifshewouldliketobehandsonasateacherorifshewouldrathermanageafacilitythattutorschildreninmath.Decidingbetweenthetwoiseasyifsheconsiderswhichday-to-daypositionshewouldpreferandhowthatwillimpactherothergoals.Beproactivewithyourresearch.Afteryou'vedeterminedwhatroleyouwantinafranchise,it'simportanttostartresearchingdifferentoptions.Physicallyvisitmanydifferentfranchiselocationsandbrowsethewebandthendeterminewhatwillbeafitinyourcommunity.Makesurethefranchisorhasexperience.Beforesigningontoafranchise,itisessentialtoaskthefranchisorabouttheexecutiveteamanditspastindustryexperience.Findoutifthecompanyleadershavehadsignificantexperienceatanotherfranchiseandarenowapplyingthatknowledgesuccessfully.Readthefranchisedisclosuredocumentcarefully.Thefirstthingtolookatishowmuchafranchisewouldcosttopurchase.Makesureyouhaveafinancialadvisorwhocanlookatthatitemwithyouandseethetypeofprofitafranchiseecanmakeonaverage.It'salsoimportanttotakealookatthepost-terminationclauseintheagreementtomakesurethatwhenyouwanttoleavethebusiness,youknowthetermswellandyourinterestsareproperlyprotected.1.Decideonabusinesswithlearningorseeingwhattheday-to-daywilllook（T）2.Beforeyou'vedeterminedwhatroleyouwantinafranchise,it'stimetostartthe（）3.Beforesigningontoafranchise,theessentialjobistoaskthefranchisorabouttheexecutiveteamanditspastindustryexperience.T）4.Thefirstthingtolookatishowlongafranchisewouldtaketo（）5.Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfiedwiththat