InternationalBusinessCorrespondenceInstructor:GuanBing課程簡(jiǎn)介本課程是國(guó)際貿(mào)易專業(yè)高年級(jí)的核心業(yè)務(wù)課程之一，是一門將英語與外貿(mào)業(yè)務(wù)相結(jié)合的課程。通過介紹外貿(mào)實(shí)務(wù)中各種英文業(yè)務(wù)函件，傳真和E-mail以及其它方式的寫作格式，商業(yè)術(shù)語和各種不同的表達(dá)方法，并通過介紹對(duì)外貿(mào)易各環(huán)節(jié)的具體做法，使學(xué)生在提高英語水平的同時(shí)，熟練掌握對(duì)外貿(mào)易業(yè)務(wù)中常用的基本術(shù)語及表達(dá)技能，培養(yǎng)和提高他們的外貿(mào)業(yè)務(wù)工作能力。

學(xué)習(xí)目的本課程的目的是學(xué)習(xí)外貿(mào)業(yè)務(wù)書信的標(biāo)準(zhǔn)格式，了解通過哪些途徑來發(fā)展新客戶，開拓新市場(chǎng)，如何進(jìn)行詢購某商品，怎樣報(bào)盤和還盤，怎樣靈活運(yùn)用付款方式，如何做到重合同守信用，怎樣去審查信用證，做到不出差錯(cuò)，在理賠和索賠中做到有理有利有節(jié)。學(xué)會(huì)擬寫信函、e-mail和傳真的寫作技巧。學(xué)習(xí)內(nèi)容本課程主要學(xué)習(xí)信例，大量學(xué)習(xí)外貿(mào)實(shí)務(wù)基本環(huán)節(jié)中有代表性的信例。外貿(mào)實(shí)務(wù)基本環(huán)節(jié)有：建立業(yè)務(wù)關(guān)系和資信調(diào)查、詢盤、報(bào)盤、還盤、訂單，履行訂單、支付、包裝和運(yùn)輸、信用證的修改和展期、索賠和解決索賠等。此外，本課程還學(xué)習(xí)簡(jiǎn)歷、求職信的寫作以及各種社交書信的寫作。學(xué)習(xí)方法《外貿(mào)函電》是一門實(shí)踐操作性很強(qiáng)的課程。也就是說，要達(dá)到正確擬寫外貿(mào)業(yè)務(wù)信函的目的，僅有理論是遠(yuǎn)遠(yuǎn)不夠的，學(xué)生必須學(xué)習(xí)大量外貿(mào)實(shí)務(wù)中有一定代表性的信函，深入體會(huì)何為七個(gè)“C’S”寫作的基礎(chǔ)理論知識(shí)，更重要的是通過學(xué)習(xí)信例，熟悉大量外貿(mào)業(yè)務(wù)中各個(gè)環(huán)節(jié)中常用語，包括詞匯、短語、句型以及習(xí)慣表達(dá)方式等等，再通過一定量的練習(xí)，對(duì)常用語進(jìn)行操練運(yùn)用，從而達(dá)到掌握并熟練使用的目的。

Unit1

AnOverviewof

BusinessLetterWritingMaincontentsIntroductionWritingprinciplesofbusinesslettersStructureofbusinesslettersLayoutofbusinesslettersEnvelopeaddressingPractice

I.Introduction1.Definition

BusinessEnglishcorrespondencereferstotheletters,cables,telexes,faxesande-mailsdealingininternationalbusiness.2.Aim

Thepurposeofthiscourseistohelpyoulearnhowtoreadandwritegoodbusinessletters,cables,telexes,faxesande-mailsbyusingup-to-dateexpressionsinthesimplestpossiblelanguage.WaysofcommunicationTelephoneFaxE-mailLetterTelegramTelexReturn3.FeaturesIthasitsuniquelanguagestyleandjargonsItisfullofbusinessterminologyandabbreviationsandabbreviatedphrasesThereisacloserelationbetweenBECandinternationaltrade

Examples:inthemarketfor,offer,quotation,order,counteroffer,letterofcredit,CIF,FOB,ASAP,P.P.,YL11/11RVD

II.Theprinciplesinbusinessletter-writing

CourtesyConsideration

Clarity

Conciseness

Concreteness

Completeness

Correctness

Therearecertainessentialqualitiesofbusinessletters,whichcanbesummedupin7C’s.CourtesyItisnotmerepoliteness.Thecourteouswritershouldbesincereandtactful,thoughtfulandappreciative.Inordertomakeabusinesslettercourteous,trytoavoidirritating,offensive,orbelittlingstatements.Toanswerletterspromptlyisalsoamatterofcourtesy.Punctualitywillpleaseyourcustomerwhodislikeswaitingfordaysbeforehegetsareplytohisletter.ConsiderationPrepareeverymessagewiththereaderinmindandtrytoputyourselfintohis/herplace.Itemphasizes“You-attitude”ratherthanWe-attitude.Whenwritingaletter,keepthereader’srequest,needs,desires,aswellashisfeelingsinmind.Planthebestwaytopresentthemessageforthereadertoreceive.Twopointsneedtobeconsidered:A.You-attitude:Inourlettersweshouldalwayskeepinmindthepersonwearewritingto,seethingsfromhispointofview,visualizehiminhissurroundings,seehisproblemsanddifficultiesandexpressourideasintermsofhisexperience.Comparetwoexamples:1)Weallow2percentdiscountforcashpayment.Youearn2percentdiscountwhenyoupaycash.2)Wewon’tbeabletosendyouthebrochurethismonth.Wewillsendyouthebrochurenextmonth.

B.Focusonthepositiveapproach.Compare:(positive)Wefeelsurethatyouwillbeentirelysatisfied.(negative)Wedonotbelieveyouwillhavecausefordissatisfaction.(positive)Perhapsnexttimewecansendyouwhatyourequire.(negative)Weregretourinabilitytoserveyouatthistime.CompletenessAbusinessletter/communicationshouldincludeallthenecessaryinformation.Itisessentialtocheckthemessagecarefullybeforeitissentout.Clarity(clearness)Firstofall,makesurethatyourletterissoclearthatitcan’tbemisunderstood.Apointthatisambiguousinaletterwillcausetroubletobothsides,andfurtherexchangeoflettersforexplanationwillbecomeinevitable,thustimewillbelost.Next,whenyouaresureaboutwhatyouwanttosay,sayitinplain,simplewords.Good,straightforward,simpleEnglishiswhatisneededforbusinessletters.Thewritermusttrytoexpresshimselfclearlysothatthereaderwillunderstanditwell.Toachievethis,he/sheshouldkeepinmindthepurposeofhis/herletteranduseappropriatewordsincorrectsentencestructureandconveyhis/hermeaning.Clarity(clearness)AstothesteamersailingfromShanghaitoSanFrancisco,wehavebimonthlydirectservices.(1)WehaveadirectsailingfromShanghaitoSanFranciscoeverytwomonths.(2)WehavetwodirectsailingseverymonthfromShanghaitoSanFrancisco.ConcisenessConcisenessmeanssayingthingsinthefewestpossiblewords.Toachievethis,trytoavoidwordinessorredundancy.Generallyspeaking,youwillgaininconcisenessbywritingshortsentencesratherthanlongones.Whileusingconcisesentencesandfewestwords,youcannotlosecompletenessandcourtesy,andmustexplainthemeaningofaletterclearly.Conciseness(1)Avoidusingwordyexpressions.Forexample:Wordy:Wewishtoacknowledgereceiptofyourletter…Concise:Weappreciateyourletter…Wordy:Wehavebeguntoexportourelectronictoystocountriesabroad.Concise:Wehavebeguntoexportourelectronictoys.Conciseness(2)Avoidtheout-of-datewordsorjargons.Youshouldn’tuse:You’dbetteruse:subsequentafterperdiemdailyinteraliaamongotherthingspriortobeforeintheeventofifEnclosedpleasefindWeencloseofevendayoftodayonthequestionofconcerningConciseness(3)UseeffectivesentencesandparagraphsAsentenceisthebasicunitoflanguage.Inbusinessletterwriting,useonlycompletesentencesandavoidtheuseofsentencefragments.Generallyspeaking,theaveragelengthforsentencesshouldbe10to20words.Usuallyaparagraphconsistsofnomorethat10linesbecauseshortparagraphsencouragethereaderstofinishreadingoverthepassage.ConcretenessConcretenessmeansmakingthemessagespecific,definiteandvivid.Comparetwoexamples:WehavedrawnonyouasusualunderyourL/C.(rewriting):WehavedrawnonyouoursightdraftNo.845fortheInvoiceamount,US$560.00,underyourL/CNo.246oftheChinaBank.ConcretenessThebrakecanstopacarwithinashortdistance.TheBlueskybrakecanstopa2-toncarwithin24feet.AdecisionhasbeenmadetosetupanofficeinTokyo.TheboardofdirectorsdecidedtosetupanofficeinTokyo.Correctnesscorrectusageofgrammar,punctuationandspelling,useofstandardlanguage,properstatement,factualinformation,accuratereliablefigures(suchasnamesofarticles,specifications,quantity,priceandunits,etc.)thecorrectunderstandingofcommercialjargons.CapitallettersAddressNameandbrandofacommodityNameofthedocumentsNameofthetransportationtoolsIII.StructureofbusinesslettersStructureofsocialChineselettersStructureofbusinessEnglishletters1)信頭(letterhead)2）編號(hào)，日期(referenceanddate)

3）封內(nèi)名稱和地址(insidenameaddress)

4）經(jīng)辦人(attention)5）稱呼(salutation)6）事由（標(biāo)題）(subject)7）正文(body)8）結(jié)尾敬詞(complimentary)9）簽名(signature)10）附件(enclosure)encl.11）抄送(carboncopynotation)cctoXX,bcc12）附言(postscript)P.S.1)Letterhead信頭theletterheadincludestheessentialsaboutthesender’s(writer’s)name,postaladdress,postcode,telephonenumber,telexnumber,faxnumber,cableaddress,andE-mailaddress,etc.Usuallyletterheadisprintedintheup-centerorattheleftmarginofaletterwritingpaper.中國(guó)地址名稱用英文寫SinochemJiangsuImportandExportCorporationJiangsuInternationalBusinessMansion,50ZhonghuaRoad,Nanjing210001,P.R.China

單位名稱門牌號(hào)大樓名稱街道郵編城市國(guó)家2)ReferenceandDateThereferencemayincludeafilenumber,departmentalcodeortheinitialsofthesignerfollowedbythatofthetypistoftheletter.Thesearemarked“ourref:”(發(fā)文號(hào)）and“yourref:”（收文號(hào)）toavoidconfusion.日期位置：美式：在信頭和收信人名稱地址之間英式：通常在收信人名稱地址之下均可以齊頭，也可以靠右寫法：美式：月-日-年英式：日-月-年美式日期舉例日期英式日期舉例日期日期寫法注意事項(xiàng)“月份”最好用文字，如：

1. 2ndMay,20--

2. 2May,20--

3. 2May20--(Commacanbeomitted)4. September21st,20--5. September21,20--避免月份用數(shù)字，如11/12/20--3)InsidenameandAddressTheinsidenameandaddressprovidessomeinformationaboutthereceiver(correspondent),suchas:hisfirm’sname,address,postcode,telephonenumber,telexnumber,faxnumber,andsoon.Itshouldbeplacedtwospacesbelowthedate.Itappearsexactlythesamewayasontheenvelope.4)AttentionLineAttentionlineisusedwhenthewriterofaletteraddressedtoacompanywishestodirectthelettertoaspecialindividualorsomedepartmentofthefirm.Itgenerallyfollowstheinsideaddress.e.g.Attention:Mr.Smith

Attention:TheSalesManager

Attention:ImportDept.

具體收信人位置：

1.

收信人名稱地址之下2.齊頭式靠左，縮格式居中3.要加下劃線表示的是承辦本信件的具體個(gè)人或部門

1.

Attention:Mr.H.A.Donnan,ExportManager

2.AttentionofMr.Cave

3.TotheattentionofMr.LiuMing

5)TheSalutationSalutationisthecomplimentarygreetingwithwhichthewriteropenshisletter

Formal:DearSir,DearMadam,DearSirs,DearMesdames,Gentlemen(inpluralform

),DearMr.xxxlessformal:DearMr.SmithInformal:DearSmith稱呼位置：必須齊頭寫法：對(duì)男士（正規(guī)）：DearSir,或DearSirs,或Gentlemen:對(duì)女士（正規(guī)）：DearMadam,或DearMesdames,對(duì)關(guān)系密切的商業(yè)伙伴：DearJack,詞首字母全大寫，用逗號(hào)或不用標(biāo)點(diǎn)符號(hào)Gentlemen后用冒號(hào)6)SubjectLineorCaptionLine事由Subjectlineisactuallythegeneralideaofaletter.

Itisinsertedbetweenthesalutationandthebodyoftheletter事由要簡(jiǎn)單扼要，說明商品名稱，數(shù)量，訂單號(hào)，信用證號(hào)或合同號(hào)等即可。事由位置：

1.稱呼和正文之間2.齊頭式靠左，縮格式居中3.要加下劃線表示的是該信函的主題

1.

Re:YourOrderNo.463for1,000Wide-screenTVSets

2.SHEEPWOOL

7)BodyoftheLetterThemainpartoftheletter,itexpressesthewriter’sidea,opinion,purposeandwishesetc。(OpeningSentences),在習(xí)慣上是用客套語先將收到對(duì)方的來信的日期、編號(hào)或查號(hào)、主題及簡(jiǎn)單內(nèi)容加以綜合敘述，使對(duì)方一目了然這封信是答復(fù)哪一封去信的。如果是第一次通信也可以利用開頭語作必要的自我介紹。Middlepart:mainpartoftheletter(TheclosingSentences),一般用來總結(jié)本文所談的事項(xiàng)，提示對(duì)受信人的要求，如希望來函或電報(bào)訂貨、答復(fù)詢問或作必要的聲明等。另起一段。如

Wehopetoreceiveyourearlyreply.8)ComplimentaryCloseItismerelyapolitewayofendingaletter.Itshouldmatchthesalutation.eg：DearSir(s),Yoursfaithfully,orFaithfullyyours,Gentlemen:Trulyyours,orYourstruly,DearMr.xx,YourssincerelyorSincerelyyours,結(jié)尾敬語位置：齊頭式靠左對(duì)齊，縮格式偏右正規(guī)場(chǎng)合下常用：1.Yoursfaithfully,2.Yourstruly,3.Faithfullyyours,4.Trulyyours,第二個(gè)單詞小寫，用逗號(hào)或不用標(biāo)點(diǎn)符號(hào)稱呼與結(jié)尾敬語的對(duì)應(yīng)關(guān)系9)TheSignatureUsuallyfourparts:Thenameofthewriter’snameorcompanyHand-writtensignature(illegible)TypedsignatureJobtitleorpositionNeversignaletterwitharubberstamp.外國(guó)函件都必須由負(fù)責(zé)親筆簽名，用橡皮戳說明該信并非本人親自過目，只是通函，不為人重視。落款結(jié)尾敬語手寫簽名打印簽名職務(wù)公司名稱10)EnclosureIfsomethingisenclosed,noteitbelowthesignature.E.g.:Encl.或Enc.如附件不止一件應(yīng)注明2Enclsor3Encls,或詳細(xì)列明如下：Encls:2InvoicesEncs:1B/L

1Photo

1Certificate附件位置：

落款之下，左對(duì)齊說明該信件有附件

1.Enclosure2.Enc.3.Encl.AsStated(a/s)4.Enclosure:Brochure11)TheCarbonCopyNotationIfcopiesoftheletteraresenttoothers,typeCC(同時(shí)使對(duì)方也知道已抄送其他單位)orBCC(對(duì)方不知道已抄送其他單位)，E.g.“CCtoxxx”or“CCxxx”CCourbranchoffice抄送位置：附件之下，左對(duì)齊表示該信件同時(shí)抄送給他人1.明抄：ccMarketingDepartment2.暗抄：bccMr.SimpsonCarboncopy,收信人知道被抄送Blindcarboncopy,收信人不知道被抄送，只出現(xiàn)在發(fā)給被抄送人的信件里12)PostscriptIfthewriterwishestoaddsomethingheforgottomentionorforemphasis,hemayaddP.STrytoavoidP.Ssinceitmaysuggestthatthewriterfailedtoplanhisletterwellbeforehetypedit.信頭日期封內(nèi)地址稱呼正文結(jié)尾敬語簽名SevenBasicPartsReturnLayoutofaBusinessLetter

1.信頭letterHead2.日期Date3.封內(nèi)地址InsideAddress4.稱呼Salutation5.

正文Body6.結(jié)尾敬語ComplimentaryClose7.簽名Signature8.事由Subject9.附件Enclosurea參考號(hào)ReferenceNo.b經(jīng)辦人AttentionLinec抄送CartonCopy

ReturnIV.FormatofaBusinessLetter一

縮行式(Indentedformat)封內(nèi)地址和其他需要分行的地方的后一行,都比前一行縮進(jìn)二格或三格。信的正文,每一段的開始一行都縮進(jìn)若干格。FormatofaBusinessLetter二

平頭式(Blockformat)每一行都是從左邊開始取齊,成一垂直線。

FormatofaBusinessLetter三

混合式(Semi-blockedformat)前兩種格式的混合體。信的正文部分采用平頭式，作者的地址、日期、結(jié)尾敬語及簽名采用縮行式。

ReturnLanguageandtone?

Choosethemethodofcommunicationcarefully.?

Createthedocumentthoughtfully.?

Presentthedocumentsothatitlooksgoodandgivesanimpressionofefficiencyandreliability.?

Useaformatthatisneat,easytoreadandstructureslogically.?

Useappropriatetone,consideringthecircumstances,thesituationandtherecipient.?

Ensureyourmessageisaccurateintermsofgrammar,spellingandpunctuation.1.RememberyourABC

AccurateCheckfactscarefullyIncludeallrelevantdetailsProofreadthoroughlyBriefkeepsentencesshortUsesimpleexpressionsUsenon-technicallanguageClearUseplain,simpleEnglishWriteinaneasy,naturalstyleAvoidformalityorfamiliarity2.Becourteousandconsiderate

Replypromptlytoallcommunications-answeronthesamedayifpossible.Ifyoucannotanswerimmediately,writeabriefnoteandexplainwhy.Thiswillcreategoodwill.Understandandrespecttherecipient’spointofview.Resistthetemptationtoreplyasifyourcorrespondentiswrong.Ifyoufeelsomecommentsareunfair,betactfulandtrynottocauseoffence.Resistthetemptationtoreplytoanoffensiveletterinasimilartone.Instead,answercourteouslyanddonotloweryourdignity.3.UseappropriatetoneIfyourletteristoachieveitspurposethetonemustbeappropriate.Thetoneofyourletterreflectsthespiritinwhichyouputyourletteracross.Youalteryourtoneofvoicetoconveymessagesindifferentways.Muchofwhatyousayisalsointerpretedthroughnon-verbalclueseyecontact,gestures,inflectionsofthevoice,etc.Thistypeof‘readingbetweenthelines’isnotpossiblewiththewrittenword.Thereforeitisvitaltochooseyourwordscarefully.Youcanbefirmorfriendly,persuasiveorconciliatory—itdependsontheimpressionyouwishtoconvey.Itisimportanttotrytogetthetonerightbecauseusingthewrongtonecouldcauserealoffencetoyourreader.4.WritenaturallyandsincerelyTrytoshowagenuineinterestinyourreaderandhis/herproblems.Yourmessageshouldsoundsincerewhilewritteninyourownstyle.Writenaturally,asifyouarehavingaconversation.5.RemembertheKISSprinciplesKISSstandsfor:KeepItShortandSimpleKISSmeansinsteadoflongorcomplexwords,useshortones.6.UsemodernterminologyOld-fashionedphrasesaddnothingtoyourmeaning.Suchunnecessary,long-windedphrasesarelikelytogiveapoorimpressionofthewriterandmayevenleadtoconfusion.Agoodbusinessletterwillusenomorewordsthanarenecessarytoconveyaclearandaccuratemessage.7.IncludeessentialdetailsIftherecipientofyourlettermustaskaquestion,orifsomethingisunclear,thensomethinghasbeenomittedfromyourmessage.Donotleaveanythingtochance.Includeallessentialinformation.8.BeconsistentConsistencyisnotonlyimportantinthewayyourmessageispresented,itisimportantwithinthemessageitself.ThepeopleattendingwillbeGeorgeBush,BillClintonandDennyfromtheSales.ThepeopleattendingthenextcommitteemeetingwillbeGeorgeBush,BillClintonandDennySmith.9.Useactivenotpassivevoice‘Voice’isagrammaticaltermthatreferstowhetherthesubjectofthesentenceisactingorreceivingtheaction.Usingactivevoicecanconsiderablyimproveyourwritingstyle.Activevoicemakesyourwritingmoreinteresting,morelivelyandmore--well,active!Activevoice:Tomplayedtheviolin.Passivevoice:TheviolinwasplayedbyTom.Makecomparisons:10.ComposeCLEARcommunicationsCLEARobjectives.Yourmessageshouldbe:ClearLeavenodoubtinyourreader’smind.Helpyourselfbybeingspecific,avoidingvagueexpressions,usingfamiliarwordsandusingsimpleEnglish.Rememberalsotousestraightforwardlanguagethatyourreadercanunderstand,writteninafriendly,natural,conversationalstyle.10.ComposeCLEARcommunicationsCLEARobjectives.Yourmessageshouldbe:LogicalStructureyourmessagelogically,rememberingtousethe4pointplan.Startwithanintroduction,developyourpointslogicallyinthecentralsection,andcometoanaturalconclusioninwhichyoustatetheactionyouneedfromthereader.Finishwithanappropriateone-line.EmpatheticPutyourselfinyourreader’splaceandaskyourselfhowthereaderwillfeelwhenhe/shereadsyourletter.Ifanythingisunclear,orifanythingiswordedbadly,thenchangeitbeforeyousentit.AccurateMakesurealltherelevantdetailsareincludedtimes,dates,namesofcommodity,factsandfigures.RightProofreadcarefully(notjustspellcheck)tomakesureeverythingis100%rightbeforeyousentthemessage.CLEARobjectives.Yourmessageshouldbe:Structuringcommunications4POINTPLANIntroduction(BackgroundandBasics)Details(FactsandFigures)ResponseorAction(Conclusion)Close(Asimpleone-liner)1234AddressingtheEnvelopeReturnAddressingtheEnvelopeaccuracyclearnessappearanceTheprinciplesofaddressingenvelopes:

Nameandaddressofthereceivershouldbetypedabovehalfwaydowntheenvelope,leavingenoughspaceforthepostmarkorstamps.thereturnaddressshouldbeprintedintheupperleftcorneroftheenvelope.Postnotationssuchas‘Registered’,‘Certified’or‘Confidential’shouldbeplacedinthebottomleft-handcorner.

Addressing

theEnvelope4AddressingtheEnvelopeReturnAddressStampReceiver’sAddressRemarksAddressingtheEnvelopeBusinessenvelopesordinarilyhavethereturnaddressprintedintheupper-leftcorner.Thereceiver’snameandaddressshouldbetypedabouthalfwaydowntheenvelope.Thepostmarkorstampsshouldbeplacedintheupright-handcorner,whilethebottomleft-handcornerisforpostnotationssuchas“Confidential機(jī)密,Private私函,Personal親收,Urgent急件,Registered掛號(hào),PostReserved，PrintedMatters印刷品，ParAvion/ByAir(航空）andsoon)AC/OB:即由B轉(zhuǎn)交AC/O=careof/incareof“請(qǐng)某某轉(zhuǎn)交某某”Mr.ClintonC/OMr.presidentBushe.g.寫信人在上，收信人在下根據(jù)收信人名稱地址的寫法分兩種格式：縮格式：收信人名稱地址逐行右縮齊頭式：收信人名稱地址左端對(duì)齊縮格式舉例收信人名稱地址：逐行右縮寫信人名稱地址齊頭式舉例寫信人名稱地址收信人名稱地址：左端對(duì)齊

AddressingtheEnvelopeWhenaletterismailedtoathirdpersonwhoisboundtopassitontotheaddressee,writethethirdperson'snamedownbelowtheaddressee’s,writethewords‘careof’infrontofit.

捎交Mr.CharlesWoodKindnessofMr.J.W.Smith由Mr.J.W.Smith捎交給Mr.CharlesWood轉(zhuǎn)交最終收信人轉(zhuǎn)交人轉(zhuǎn)交人地址Remarks:

1.Private私人信

2.Confidential機(jī)密信3.Registered掛號(hào)郵件

4.Express快遞郵件

5.OrdinaryMail平信

6.Immediate(Urgent)急件

7.PrintedMatter印刷品

8.Sample樣品ElectricMail

Whenwritinge-mail,youcanusethesamewritingtechniquesyouwoulduseforaletter.YoushouldnotuseaninsideaddresssincetheformatisamemorandumwithTO:,FROM:,DATE:,andSUBJECT:alreadystated.Sowebeginwithsalutationwhenwritinge-mails.ElectricMailTheelectronicmailboxshouldbecheckedatleastonceadayandresponsesshouldbeprompt,preferablywithin24hours.

RemembertofillintheSUBJECToryourmailmaybedeletedasajunkmail.ReturnLayoutofE-mails

電子郵件格式外發(fā)的郵件收件人被抄送人被暗抄人事由主體部分添加附件處接收的郵件主體部分發(fā)件人收件人被抄送人事由日期附件TheFacsimile

FACSIMILETO:CLTCorporationFROM:DavidCook,ChemicalDept.ATTN:PresidentLiuBinDATE:January5,2008CC:REFNO:LE-21TOTALNUMBEROFPAGES:1(INCLUDINGTHISCOVER)DearMr.LiuWehavestudiedyourletterofJanuary5carefullyandwouldliketorespondtoyourproposalsasfollows:1.Yourproposalsaregenerallyacceptableasabasisforfurtherdiscussions.2.Wesuggesttheinclusionoftwomoreclauses:a.Settlementofdisputesb.RatificationofagreementTheFacsimile

WelookforwardtowelcomingyouinBeijinganddiscussingmattersindetailfromJanuary28toFebruary3,andhopethataprovisionalagreementcanthenbesigned.BestregardsDavidCookDepartmentManagerLONDONEXPORTCORPORATIONLIMITEDFriendshipHotelRoom50703/5Beijing,P.R.C.TelephoneNo:88498748FAXNo:88343456ExercisesFillintheblankswiththepartstheyrepresent

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WriteouttheentirewordsoftheabbreviationsofstreetaddressesReturnExercises1.信頭letterHead2.日期Date3.封內(nèi)地址InsideAddress4.稱呼Salutation5.

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