Unit1ReceptionLearningobjectivesMakingreservationsMakingintroductionsMaking,receiving&declininginvitationsStartingsmalltalksEntertainingvisitorsUnit1–bigtask–receptionMakeavideoaboutclientreception.(5-8m)Youshouldincludethefollowingsituation:1.makehotelreservation2.pickupyourclientattheairport3.startsmalltalksinthecar4.entertaintheclientattherestaurant/toanightclub/toaKTV/toateahouse/FreetalkChooseonewaytoentertain…SupposeObamawillcometoChina…FreetalkMakegoodarrangementstowelcome…SupposePremierWenwouldcometoGuangzhou…(hecamelastmonth)FreetalkMakeagoodhotelreservationfor…Crosstalkcomedian相聲演員FreetalkMakegoodarrangementstowelcome…SupposeXXwouldcometoFoshan…ListeningpartA–P4I’dliketomakesomereservationsplease.Whenwilltheybearriving?Iwonderifyoucanarrangeoneconferenceroomforthemfortwodays.ListeningpartB–P7ItseemsasifIhadseenyousomewherebefore.Iheadsheisoneofthesecretsofthiscompany’ssuccess.Speakofthedevil,thefamousMissLewisisstandingrightbehindyou.I’veheardsomuchaboutyou.ListeningpartC–P12HaveyoubeentoEdinburgh愛丁堡

before?Thereissuchalottosee.Therewasalotofturbulence氣流，動(dòng)蕩.SmalltalksWhatissmalltalk?Whenwillyoumakeasmalltalk?Whatarethetopicsforsmalltalks?EdinburghEdinburghCastleUniversityofEdinburghEdinburgh

WewouldliketohelpyouplanyourbreaktoScotland’scapitalcity.Edinburghhasallyouneedtoenjoyagreatgetaway！

anactivebreakaspotoftheatreandcultureaneventfulbreaksomeshoppingacityspaabreakfromthecity愛丁堡是一個(gè)歷史悠久、風(fēng)景秀麗文化城市，依山傍水，地貌多姿，素有“北方雅典”之稱。也是蘇格蘭首府和醫(yī)療、司法、銀行保險(xiǎn)、核能及電子研究的中心。該市人口44萬(wàn)。始建于公元6世紀(jì)，12世紀(jì)建成。有“歐洲最美麗城市之譽(yù)”。ListeningpartD–P16Wherehaveyoubeenhidingyourselflately?Iwashopingtomixbusinesswithpleasure.IthoughtwemighttryoutthenewItalianrestauranteveryone’sbeentalkingabout.We’vegottogetthecontractreadyforMissKing.We’resupposedtobehavingabigdinner.ListeningpartE–P18Wehavesomefamousbrandsofalcohol.Mostnorthernersliketohavealcohol白酒whilemanysouthernersliketohavewine葡萄酒oryellowwine黃酒.Heretheyserveanon-alcoholiccocktail雞尾酒.Reception–sentencepatterns(preliminary)1.Excuseme,areyouMr.BrownfromtheU.S.?2.Howdoyoudo?MayIaskyourname?3.Howlongwasthetrip?4.Didyouhaveapleasanttrip?5.Howlongwillyoustaythistime?Reception–sentencepatterns(intermediate)1.Ihaven’tseenyouforages.2.Ifyouhavenoplansfortomorrow,whataboutdoingthesightsofthecity?3.WhatareyouparticularlyinterestedinseeinginBeijing?4.Isthereanyplaceinparticularyouwouldliketogo?客戶接待

初次見面寒暄1.I’mpleasedtomeetyou,Mr.Peterson.2.It’scertainlyapleasuretomeetyou.3.Thepleasureismine.4.I’mdelightedtomeetyou,Mr.Green.I’veheardsomuchaboutyoufromMr.Bush.客戶接待

與熟客打招呼1.Hello,Mr.Green.It’snicetoseeyouagain.2.Thankyou.Howhaveyoubeen?3.We’vebeenquitebusy,thanks.客戶接待

詢問旅途情況1.Howwasyourflight?Dideverythinggoallright?2.Didyouhaveasafe/pleasant/goodtrip?3.Itwascomfortable,buttherewasalittlebitofturbulence.客戶接待

招呼客人上車1.There’sacarwaitingforyou,sopleasecomethisway.2.I’llbringmycarhere,sopleasewaitamoment.3.Letmeputyourbagsinthetrunk.客戶接待

請(qǐng)客人看日程表1.Ihavearrangedyourschedule.Ihopeit’ssuitable.2.Thisisthescheduleforyou.Mr.LiWenfromourdepartmentwilltakecareofyou.3.Shallwediscussthescheduleinthelobby?EntertainingClients

dialogue1-1A:Mr.Bryant?Hi,I’mMikefromFlorenceIncorporated.I’mgladyoumadeitokay.Howwasyourflight?B:Itwasprettybumpy,alsoabitlong,alltogetherabout5hours.A:Thatisalongflight.Youhadalayover航班中轉(zhuǎn)站

too,isthatright?Youmustbetired.B:ActuallyIfeelquiterested.Iwasabletosleepontheplane.A:Good!Here,letmehelpyouwithyourbag.IsityourfirsttimetoSeattle?I’dbehappytotakeyouaroundthiscityandshowyouthesightstonightifyou’reuptoit有空.EntertainingClients

dialogue1-2B:Thatwouldbeverynice,you’retookind.A:I’vealreadymadeahotelreservationforyou,let’sgotothehotelfirstanddropoffyourthings.Then,I’dliketohaveadrinksothatwegetbetteracquainted熟悉，了解.I’vebookedatableatanexclusiverestaurant高檔飯店

downtown.Afterwards,I’vemadearrangementstotakeyoutoseethecitylights.Seattle’snightlifecanbereallyquiteexciting.Howdoesthatschedulesoundtoyou?B:Soundsgreat.Thankyouforyourhospitality熱情款待.

EntertainingClients

dialogue2-1A:TomJonesfromLockwoodwillbecominginthisafternoon–You’llbegoingalongwiththedrivertopickhimupattheairportwhenhisplanecomesinfromPrague.Remember,heisoneofourmostimportantclients.Iwantyoutogivehimthe

red-carpettreatment隆重接待.B:Doyouwantmetodrophimoffatthehotel,ordoIhavetokeephimamusedthiseveningaswell?A:Whatdoyouthink?Iwantyoutotreathimlikeaking.Takehimtooneofthefancyrestaurants

downtown市區(qū)最豪華的飯店.Afterwards,youcanfollowupwithashow.

EntertainingClients

dialogue2-2B:Howmuchismyentertainmentbudget招待預(yù)算

then?A:Justdon’texceed$800tonight.B:Don’tworry,I’llgivehimtheVIPtreatment.Jeeze,Ireallydon’tenjoymyselfwhenI’mentertainingclients.A:Well,it’syourjob,isn’tit?Trytohaveamorepositiveattitude,it’snotasbadasyoumakeitouttobe事情不像你了解的那樣糟糕.Hey,whileyou’reatit這期間,whydon’tyouinvitehimtoplaygolfthisSaturdayaswell?B:Noproblem.Anythingtokeepmanagementhappy.

只要領(lǐng)導(dǎo)滿意，我做什么都行。Hotelsituation

dialogue1-1A:Hello,welcometoPrescotthotel,howmayIhelpyou?B:Hi,yes,Ihadareservation.Mysecretarycalledandbookedtheroomacoupleweeksago.Thereservationshouldbeforadoublebed,non-smokingroom.A:Andwhatnamewasthereservationmadeunder?B:ItshouldbeunderSteveJohnson.A:Hmm…Letmesee…Itseemsthere’snoJohnsonlistedforaroomfortonight,isthereanyothernamethatyourreservationmaybelistedunder?Hotelsituation

dialogue1-2B:No…Here’stheconfirmationnumber,willthathelp?It’sH98007.IhadtheroombookedwithaVISAgoldcard…A:Oh,yes,hereitis…Youhaveastandarddoubleroom,non-smoking,onthethirdfloor