HowtoserveaCoffee

FOOD&BEVERAGESERVICEMargaretResort

SanyaIntroduction

前言AtMargaretResortSanyawehaveselectedhighqualityCoffeeBeanstoprovidethebestCoffeeintown.在三亞瑪格瑞特度假酒店，我們?yōu)榭腿颂峁┤亲詈玫目Х取offeeDrinkershaveextremelyhighExpectations.TheyrateagoodCoffeeonqualityoftheBeans,Temperature,PresentationandmostimportantlyFlavor.愛咖啡的人對咖啡的要求很高。他們會從咖啡豆的質(zhì)量、咖啡的溫度、咖啡的樣式、以及最重要的口感這幾個方面去評價咖啡的好壞。Objective

目標BytheendofthisSession,ourObjectiveistoensurethatyouhavelearned“HowtoserveaCoffee”withConfidence,andaccordingtoourdefinedStandards.在本次課程的結(jié)尾，我們的目標是確保你能按照我們所講授的標準學會“如何為客人服務咖啡”AnyQuestions?有什么問題嗎？1.PrepareEquipment

準備用具WhatEquipmentdoweneed?我們需要什么用具？--AroundBeverageTray一個飲料托盤--AcleanTrayCloth一塊干凈的托盤布--Chinaware:CoffeecupandSaucer瓷器：咖啡杯和咖啡杯碟--Silverware:Creamer,SugarBowlandTeaSpoon銀器：咖啡壺、糖盅和茶匙1.PrepareEquipment

準備用具WhatdoweneedtocheckwhenpreparingtheEquipment?我們需要檢查用具的哪些方面？--Sparklingclean--干凈--FreefromChipsandCracks--完整無缺--Wellpolished--光亮--TheTrayisclean,wellpolish--托盤干凈且經(jīng)過拋光--TheTrayclothisclean,freefromHolesorTears--托盤布干凈且完好無損2.PrepareSugarandMilk

準備糖和奶Whatdoweneedtoensure?我們需要確保什么？--EnsuretheSugarBowliscleanandfilledaccordingtosetstandards--確保糖盅干凈且已按標準裝滿糖包--Creamerisfilledto?oftheContainerwithcoldMilk(hotMilkonrequest)--奶盅盛有3/4的涼牛奶（如果客人要求可提供熱牛奶）3.CollecttheCoffee

取咖啡WhatdoweneedtocheckwhencollectingtheCoffee?取咖啡時我們應該檢查什么？--TheCoffeeisfreshandhot--咖啡是新鮮和熱點--TheCoffeeispreparedaccordingtosetstandards--咖啡是按照標準準備的

4.PlacetheCup,SugarBowl,CreamerontheTray

把咖啡杯、糖盅和奶盅放在托盤上

Whatdoweneedtoensure?我們必須確保什么？--EnsurethesideoftheCupandthebaseoftheSaucerisclean--確保咖啡杯的側(cè)面和咖啡杯碟是干凈的。5.ApproachtheTable

走近餐桌HowdoweapproachtheTable?如何走近餐桌--Smileaswereallymeanit--發(fā)自內(nèi)心真誠的微笑--TheTrayiswellbalanced--保持托盤平衡--Walkatsteadypace--勻速地走向餐桌6.ServetheCoffee

服務咖啡HowtoservetheCoffee?如何為客人服務咖啡--ThehandleoftheCoffeeCupisin3o’clockPosition--咖啡的把手朝向3點鐘的位置--TheTeaSpoonispositionedat4o’clock--茶匙柄朝向4點鐘的位置--ServeLadiesfirst--女士優(yōu)先--Servefromtherighthandsidewherepossible--盡可能從女士的右邊服務咖啡6.ServetheCoffee

服務咖啡PlacetheCoffeeCuptherighthandsideoftheGuest,iftheGuestishavingdessert如果客人點了甜點，將咖啡放在客人的右邊IftheGuesthasonlyorderedCoffee,placetheCoffeeCupdirectlyinfrontoftheGuest客人只點了咖啡，將咖啡直接放在客人的面前PlacetheSugarandMilkJugatthecentreoftheTablewithineasyreachofallGuests將糖盅和奶盅放在餐桌中間，方便客人使用7.LeavetheTable

離開餐桌WhatdoweneedtosaytotheGuest?我們應該對客人說什么？“Mr./Ms__,enjoyyourEspresso”(UsingthenameoftheCoffee)“___先生/小姐，請盡情享用您的（咖啡的名字）”WhatdoweneedtosaywhenbeingthankedbytheGuest?當客人向我們致謝時，我們該如何回應？“ItismypleasureMr./Ms____orYouarewelcome”“—先生小姐，不用客氣，能為您服務是我的榮幸?！盤leasepayspecialattentiontoreplenishaGuestsCoffeewhenrequired!要特別留意客人是否需要續(xù)杯。8.ServingCoffeeinBanquet

在宴會上服務咖啡ServingCoffeeforaBusinessLunch在商務午餐上服務咖啡--CoffeeCupsarepre-setontheTable--咖啡杯會被預先擺設(shè)在餐桌上--PlacethesilverCoffeePotandTeaPotonaroundBeverageTray,ensuringthehandleisfacingtowardsus--把銀咖啡壺和茶壺放在飲料托盤上，確保壺的把手朝向自己。ApproachtheGuestandaskthemiftheywouldpreferCoffeeorTea走近客人并詢問他們是否需要咖啡或茶“ExcusemeSir/Madam,wouldyoupreferCoffeeorTea?”“先生/小姐，您需要咖啡或茶嗎？”PickuptherequestedPotfromtheTray,pourslowlyandcarefullyintotheGuests’CupontheTable.從托盤中拿起客人要求的咖啡壺或茶壺緩慢小心的倒入客人的杯中。8.ServingCoffeeinBanquet

在宴會上服務咖啡HowtoserveCoffeeforBanquetEvents?如何在宴會上服務咖啡？--ApproachtheTable,holdingtheBeverageTraywithCup,Saucer,TeaSpoon,MilkandSugar--手托有放咖啡杯、咖啡杯碟、茶匙、糖盅和奶盅的托盤走近餐桌--PickuptheCup,SaucerandTeaSpoonandplaceinfrontoftheGuestinthe2o’clockPosition.--拿起咖啡杯、咖啡杯碟和茶匙放在客人面前兩點鐘的方位。8.ServingCoffeeinBanquet

在宴會上服務咖啡ContinuetoplacealltheCupsfortheremainingGuests繼續(xù)為其他客人擺放咖啡杯ReturntothePantryandcollectthesilverCoffeePotandsilverTeaPotandplaceonourTray回到茶水間取銀咖啡壺和茶壺放在托盤上。OffertheCoffeeorTeatotheGuestasperBusinessLunchstandard按照前面提到的商務午餐標準為客人服務咖啡或茶。8.ServingCoffeeinBanquet

在宴會上服務咖啡9.ServingCoffeeinRoomService

在送餐時服務咖啡PlacetheCoffeePot,CoffeeCup,Saucer,TeaSpoon,SugarBowlandCreamerontheTrayorTrolley將準備好的咖啡壺、咖啡杯、咖啡杯碟、茶匙、糖盅、奶盅放在托盤上或送餐車里。WhenintheGuestRoom,turntheCupintotherightpositionandoffertopourtheCoffeefortheGuest當進入客房后，把杯子轉(zhuǎn)到合適的方向為客人服務咖啡并對客人說“Mr./Ms___,mayIpouryourCoffeeforyou?”“—先生/小姐，您需要我為您倒咖啡（茶）嗎？”9.ServingCoffeeinRoomService

在送餐時服務咖啡CheckingtheStandard

檢查標準Q:WhatEquipmentdoweneed?

我們需要什么用具？Q:Whatdoweneedtoensure?我們必須確保什么？Q:Whatdoweneedtocheck?我們必須檢查什么？Q:HowdoweapproachtheTable?我們應該如何走近餐桌？Q:HowtoservetheCoffee?我們應該如何服務咖啡？Q:WhatdoweneedtosaytotheGuest?我們應該對客人講什么？CheckingtheStandard

檢查標準Q:WhatdoweneedtosaywhenbeingthankedbytheGuest?當客人向我們致謝時，我們應該如何回應？Q:HowtoserveCoffeeforaBusin