DHL’sGlobalCompetencyMenu

GenericDescriptions

GlobalHRDevelopmentBusiness

AnalysisBusinessAcumenCrossBorderThinkingCustomerOrientationDecisionMakingInnovationLeveragingDiversityMarketFocusNegotiation

OrganizationalInfluencePlanning&organizingResultsOrientationLeadership

BuildingandLeadingTeamsChangeManagementConstructiveChallengeDevelopingPeopleHoldingPeopleAccountableShapingDirectionTeamworkPersonal

AccountabilityAdaptabilityAttentiontoDetailBuildingandManagingPartnershipsCommitmenttoExcelCommunicationConceptualThinkingConcernforPeopleInfluencingInitiativeLearningOrientationPersonalImpactSelfManagementDHL’sGlobalCompetencyMenu-clusteroverview1.Accountability

Actsresponsibly.Canbecountedontokeepcommitments.Complieswiththeintentofpolicies,proceduresandagreements.Buildsothers'trustinownprofessionalism,integrity,expertiseandabilitytogetresults.2.Adaptability

Respondspositivelytochange.Maintainseffectivenesswhenconfrontedwithnewworksituationsortheuncertaintyandambiguitythatcomewithchange.Isopentonewideas,assignmentsandapproaches.3.Analysis

Breaksdownaproblem,situationorprocessintoitscomponentparts,separatesthemainissuesfromside-issues,understandsthenatureofpartsandtheirrelationshiptooneanother.Seeksoutandcriticallyevaluatesbothnumericalandnarrativeinformation.Drawsaccurateconclusions.4.AttentiontoDetail

Isthoroughandcompleteinperformingallaspectsofthejob.Staysfocusedonthedetailsofthejob,nomatterhowsmall.Checksandmonitorsworktoensureaccuracy.

5.Building&LeadingTeams

Knowsthetalentneedsoftheteam.Attractsanddevelopsthepeoplewhocanmeetthoseneeds.Encourageseffectivecooperationamongteammembersandbetweenteams.Inspiresteamspiritandthecommitmenttoachievehighstandardsofperformance.OverviewCompetencies–Definitions6.BuildingandManagingPartnerships

Usesinterpersonalstylestocreateandsustaineffectiverelationshipswithbusinesspartners(e.g.,suppliers,jointventurepartners,industrygroups,competitors,governments,unions)andcolleagues.Isopentoapproachesthatmeetmutualgoals.7.BusinessAcumen

Understandsbusinessprinciplesandlanguage,includingthefundamentalsoffinanceandprofitability.UsesthisunderstandingtoachieveresultsandtoincreasetheperformanceandprofitabilityofDHL.8.ChangeManagement

Acceleratescompletionoforganizationalchangebygeneratingemployeecommitmentandbyusingchangemodels,processesandmethodseffectively.Communicateseffectivelytoensurechangesarefullyimplementedandsustained,achievingtheintendedbusinessresults.

9.CommitmenttoExcel

Challengesselfandotherstoexceedstandardsandachieveextraordinaryresults,strivingforbestinclass.Isnoteasilydeterredwhenobstaclesordelaysareencountered.10.Communication

Providesbothverbalandwritteninformationinatimely,clearandconcisemanner.Expressesideaseffectively,adjustingstyle,toolsandmodetotheneedsofothers.Listensattentively,andsummarizesorasksquestions,whenneeded,toclarifyinformation.11.ConceptualThinking

Gainsanoverallunderstandingofproblemsorsituationsbylinkinginformationorapplyingtheoreticalframeworks.Identifiespatternsandconnectionsbetweensituations.Seessituationsasbothcompletesystemsandinterdependentcomponentparts.12.ConcernforPeople

Relateswellwithpeoplefromawidevarietyofbackgrounds.Isawareoftheexpressedneedsandperceptionsofothersandadeptatpickingupcluestotheirunexpressedthoughtsandfeelings.Usesthisinformationtobuildrelationships.Showsrecognition,concern,respect,fairnessandopennessinpersonalcontact.13.ConstructiveChallenge

Contributestoanenvironmentwherepeopleatalllevelsstandupfortheirideasandwherethestatusquocanalwaysbechallengedforthebetter.14.CrossBorderThinking

Hasaholisticmindsetandstaysabreastofimportanttrendsthatmayeffectofcompetitivenessasagroup.Managesthebusiness,givingprioritytotheinternationalpositionofDHL.15.CustomerOrientation

Isfocusedonidentifyingandunderstandingeachcustomer'sneed.Expressesandactsondesiretoassistcustomersinanefficientandfriendlymanner.OverviewCompetencies–Definitions16.DecisionMaking

Makestimelyandappropriatechoicesbasedonaccurateanalysisandexperience.Usessoundjudgmenteveninconditionsofuncertainty.Anticipatesimpactofdecisionsandplanshowtomanagerisk.17.DevelopingPeople

Facilitatesthedevelopmentofothersthroughpersonalinvolvementincoaching,mentoringandsponsorship.Createsanenvironmentthatencourages

learning,growthanddevelopmenttoimproveDHL'scapabilitytoachievethestrategicvision.18.HoldingPeopleAccountable

Monitorsandreviewsperformance,providingsupportandguidancetoensuresuccess.Enforcesqualitystandardsandagreedcommitments,addressingperformanceproblemsinatimely,tactful,butdirectmanner.19.Influencing

Persuadesothersofthevalueofanapproachoridea.Gainscommitmentandsupportandgetsotherstowillinglytakeaction.20.Initiative

Hasabiasfortakingaction,makingdecisionsandproactivelyseekingopportunitiesbyconsideringbothcurrentandfuturepossibilities.Isselfstarting.21.Innovation

Generatescreativeideasandfreshapproachestoproblems.Isresourceful.Isopentonewideasandwilltrydifferentapproachestoimprovement.27.Planning&Organizing

Setsclearandrealisticgoalsandobjectives.Establishesacourseofactionandasequenceofstepstoensurethatactivitiesandobjectivesareefficientlyachieved.

Isstructuredwithgoodpersonalorganization.Schedulestimeeffectivelyandusesefficientworkmethodsandtools.28.ProfessionalImpact

Makesanimmediateandlonglastingpositiveimpressiononothers.Haspresenceandcomesacrosswithcredibility.

Showsconfidenceinselfandothers.29.ResultsOrientation

Continuallyseekstoaccomplishcriticaltaskswithmeasurableresults.

Overcomesobstaclesandmakesadjustmentstoachieveresults.Focusesselfandotherstoachievetargetsalignedwithbusinessgoals.30.ShapingDirection

Developsandcommunicatesstrategiesandgoalsthatachievecompetitiveadvantage.Demonstratesaclearunderstandingoftheorganization'sstrengths,weaknesses,opportunitiesandthreats.

31.SelfManagement

Remainscalm,objectiveandcontrolledinrespondingtourgentordemandingsituations.Maintainseffectiveperformanceunderpressure.Stayspositive.32.Teamwork

Workscooperativelywithotherstoachievetargetsandobjectives.Accomplishesowntasksinsupportofteamgoalsandactivelyofferstohelpcolleagues.Supportsgroupdecisions.22.LearningOrientation

Promotesanenvironmentwherelearningoccursbothformachievementsandsetbacks,frominternalandexternalbestpracticesaswellasfromeachindividualemployee.Takesresponsibilityforsharingknowledgeandinsightswithothersintheorganization.23.LeveragingDiversity

Optimizestheuniquecontributioninherentintheculture,ethnicity,gender,ageofothers.Seeksopportunitiestolearntocommunicateandinteracteffectivelywithpeoplefromothercultures,geographiesandorganizations.24.MarketFocus

Keepsabreastofcustomerneedsandcurrentmarkettrendsandissues.IdentifieshowDHLcancapitalizeonmarketactivitytoincreaserevenueandimproveprofitability.25.Negotiation

Exploresinterestsandalternativestoreachresultsthatgainthesupportandacceptanceofallparties,forthebestinterestofDHL.Winsconcessionswithoutdamagingrelationships.26.OrganizationalInfluence

UsesanunderstandingofboththeformalandinformalstructureofDHLandotherorganizationstoaccomplishimportantbusinessobjectives.Navigateseffectivelythroughthehierarchyandcultureofanorganization.Knowswhothedecision-makersandinfluencersareandalsoconsiderstheirinterestswhenplanningapproach.AnalysisBusinessAcumenCrossBorderThinkingCustomerOrientationDecisionMakingInnovationLeveragingDiversityMarketFocusNegotiationOrganizationalInfluencePlanning&organizingResultsOrientation

Cluster:BusinessCompetenciesCompetency:Analysis

Cluster:BusinessPositiveBehavioursBreaksdownaproblem,situationorprocessintoitscomponentparts.Separatesmainissuesfromside-issues.Identifiesrelationshipsandlinksacrosspartsofaproblemorsituation.Looksandintegratesinformationfromdifferentperspectivestodrawlogicalconclusions.Identifiesfundamentalcauseorcausesoftheissue.Seeksoutandcriticallyevaluatesbothnumericalandnarrativeinformation.Interpretsperformanceinformationcorrectly;concludeswhichfactorsimpactDHL'sbusinessposition.Exploresandanalyzesdataorasituationthoroughly,thinkingthroughimplications,nuancesandconsequences.Organizes,sequences,andanalyzesextremelycomplexinterdependentsystemsorsituations.Isabletointerpretdatatobusinesstrendandidentifyappropriatesolutions.NegativeBehavioursFailstoexamineallthedata.Overlooksimportantinformationwhenidentifyingsolutionsorplans.Failstoexploreallsourcesofinformation.Failstoaskquestionstoclarifyownunderstandingofdata.Failstointegrateinformationfromdifferentsources.Takesactionwithsuperficialunderstandingoftheproblem.Definition:

Breaksdownaproblem,situationorprocessintoitscomponentparts,separatesthemainissuesfromside-issues,understandsthenatureofpartsandtheirrelationshiptooneanother.Seeksoutandcriticallyevaluatesbothnumericalandnarrativeinformation.Drawsaccurateconclusions.Competency:BusinessAcumen

Cluster:BusinessPositiveBehavioursSetsprioritiesandmakesdecisionsbasedonpotentialprofit,returnoninvestmentandcost-benefitanalysis.Generatesqualityrevenuegrowth.Buildsastrongbusinesscasetosupportdecisions/actions.Identifiesopportunitiestoincreasesalesorrevenue.RaisesDPWN’sprofilethroughnewbusinessinitiatives.SelectsbusinessinitiativesthatfitwithintheDPWNstrategicframework.Monitorsreportsandworkstowardunderstandingandeliminatinglowmarginorunprofitablebusiness.Asksforandusesananalysisofcostsandbenefitswhenassessingoptions.Displaysagoodunderstandingofthecostandprofitparametersofourbusiness.Isawareofmajorsourcesofday-to-daycostsandactivelymanagesthem–managesbudgetinacosteffectiveway.

Buildsbusinessacumenoftheteam.NegativeBehavioursAllowscostissuestobealowpriority.Showslittleconcernforoverallprofitability.Failstoprovideastrongbusinesscaseandsupportactions.Adoptsaninternalperspectivetosolvingproblems,adoptingreactiveapproachtoexternalinfluences.Appliesownpersonalorthatoifthefunctionagendabeforethatofthebusiness.Willpushforideas/actionsnotallignedtostrategicpriority.Excessivelyreliesonshorttermperspective.Definition:

Understandsbusinessprinciplesandlanguage,includingthefundamentalsoffinanceandprofitability.UsesthisunderstandingtoachieveresultsandtoincreasetheperformanceandprofitabilityofDHL.Competency:CrossBoarderThinking

Cluster:BusinessPositiveBehavioursTakesculturalaspectsintoconsiderationwhenmeetingwithotherculturesandorganizationsandactsaccordingly.Adjustsbusinessbehaviours/methodstoreflectculturalnorms.Iscurrentwithimportantinternationaltrade,economic,social,technologicalandpoliticaltrendsthatmayaffectDPWN’scompetitiveness.TranslatesandintegratesglobaltrendsintoDPWNstrategicplansataglobal,regionalandlocallevel.Seeksouttheapproachesofotherunits/regionsbeforemovingforwardonmajorinitiatives.Identifiestheoptimumopportunitiesforconsistencyandharmonizationofprocessesbetweenunits,regionsandcountries.Makesdecisionsbasedonglobalratherthanregionalpriorities.NegativeBehavioursUnfamiliarwithpolitical/economicconditionsbeyoundowncountry.Hasdifficultyintranslatingglobalstrategiesintounit/regional/functionalplans.Adjustsbehaviourincorrectlywheninadifferentculture.Losesglobalfocuswhenfacedwithlocalchallenges.Oversimplifiestobringclosure.Failstoseekotherunit/regions’approachesbeforemovingforwardonmajorinitiatives.Definition:

Hasaholisticmindsetandstaysabreastofimportanttrendsthatmayeffectofcompetitivenessasagroup.Managesthebusiness,givingprioritytotheinternationalpositionofDHL.Competency:CustomerOrientation

Cluster:BusinessPositiveBehavioursSeeksinformationaboutunderlyingneedsofcustomer.Listenstoandempathizeswithcustomerneeds.Understandscustomer’sbusinessenvironment.Remainsprofessionalandhelpfulwheninterfacingwithcustomers.ReflectsDHL‘sbrandvalueswheninterfacingwithcustomers.Takesresponsibilityforcorrectingcustomerproblemspromptlyandundefensively.Followsthroughoncustomerinquiries,requestsandcomplaints.Anticipatescustomerneedsandidentifiesimprovementstobettermeetcustomerneeds.Proactivelyseekswaystoexceedcustomerexpectations.Seekswaytoaddvaluetothecustomerrelationship.Championsfulfilmentofcustomerneedsandovercomesinternalobstaclestoimproveservicelevels.Isatrustedadvisortothecustomerandisincludedinstrategic-leveldiscussionstoenhancecustomer’sownoffering.Partnerswithcustomertodevelopnewsupplierrelationshipmodel.NegativeBehavioursToleratespoorcustomerservicewithouttakingaction.Leavesotherstoaddresscustomerneedswithoutprovidingsupport.Waitsfortheinternalorexternalcustomertomakecontactwhenaproblemorquestionarises.Doesnotquestionsufficientlytounderstandcustomerneeds.Doesnotseekwin-winsolutions.Adoptsanunhelpful/unprofessionalmannerwhendealingwithcustomers.Failstounderstandthecustomersenvironmentandchallenges.Failstoseekperiodiccustomerfeedbackandneeds.Definition:

Isfocusedonidentifyingandunderstandingeachcustomer'sneed.Expressesandactsondesiretoassistcustomersinanefficientandfriendlymanner.Competency:DecisionMaking

Cluster:BusinessPositiveBehavioursExploresoptionsandalternatives.Makesdecisionsthataretimely,evaluatestheneedformoretimeorinformationrelativetothecostofadelay.Balancesmultiplefactors(e.g.customersatisfaction,profitability,organizationalcapability,employeeneeds,etc.)whenmakingdecisions.Involvestheappropriatepeopleinthedecision-makingprocess.Usesastyleofdecisionmakingthatisappropriatetothecircumstance.Articulatesthereasoningbehindchoicesmade.Makeslogicalassumptionsintheabsenceofknownfacts.Evaluatestherisksandbenefitsofvariousoptionsbeforemakingachoice.Ispreparedtotakecalculatedrisks.Makesdecisionsusingfactsandanalysis.NegativeBehavioursTakesactionwithoutconsideringtheconsequences.Letsemotionsgetinthewayofgoodbusinessdecisions.Failstoexamineallthedata.Overlooksimportantinformationwhenidentifyingsolutionsorplans.Notdisciplinedtoaskothersforinputorideas.Jumpstosolutionswithoutanalyzingalloptions.Isindecisiveoncomplexissues.Definition:

Makestimelyandappropriatechoicesbasedonaccurateanalysisandexperience.Usessoundjudgmenteveninconditionsofuncertainty.Anticipatesimpactofdecisionsandplanshowtomanagerisk.Competency:Innovation

Cluster:BusinessPositiveBehavioursIntroducesfreshinsights,applyingexistingornewknowledge.Triesnewapproaches;isnottieddownbyexistingwaysofdoingthings.Comesupwithwaystoimprovesystemsorprocesses.Generatesnumerousoptionsbeforeevaluatingandrecommendingonemethodorsolution.Developsscenariosthatareunpredictable.

IdentifiesandimplementsnewwaystopromoteDHLbusiness.Devisesalternativemethodstoaccomplishtasksintimesofcrisis.Exploresnontraditionalmethodsbyseeking

ideas

fromoutsidethecompanyorindustry.Bringsinorcreatesnewsolutionsormethodstoexistingproblemswhichhaveasignificantimpactonthebusiness.NegativeBehavioursTendstoraiseblocks/barriersbeforeseeingopportunitiesandsolutions.Failstogenerateideastoimprove.Repeatsthetiredandproven.

Lackslateralthinking,doesnotthinkoutsidebox.Isnotopentonewlearning-needstobeconvinced.Failstoexplorenewideas/solutions.Reliesonpastexperience/knowledgewhichisnolongerrelevant.Definition:

Generatescreativeideasandfreshapproachestoproblems.Isresourceful.Isopentonewideasandwilltrydifferentapproachestoimprovement.Competency:MarketFocus

Cluster:BusinessPositiveBehavioursContactskeycustomersonaregularbasis,stayinginformedabouttheirgoalsandbusinesschallenges.IdentifieshowDHLcanhelpcustomersimprovetheircompetitiveposition.UnderstandsandcanexplaintoothershowDHLdefinesthemarket.iscurrentabouthowcompetitorsareoperatinginthemarket.PositionsDHLpositivelyagainstthecompetition.Monitorsmarkettrendsbyreadingtradejournals,businesspublicationsandkeepingincontactwithindustrypersonnel.Analyzesmarketinformationtoevaluateaccountopportunities.Reactsquicklytochangingexternal/marketsituations.Keepscurrentwithproductknowledgeandunderstandstheirstrengthsagainstthecompetition.NegativeBehavioursMinimisescontactwithcustomers.Failstopre-emptfutureopportunities/threatsfromthemarket.Definesmarketsandcompetitiontoonarrowly.

Makesassumptionsaboutthemarket.Failstouseavailabletoolsanddata.Usesdatedandirrelevantmarketinformationinmakingdecisions.Definition:

Keepsabreastofcustomerneedsandcurrentmarkettrendsandissues.IdentifieshowDHLcancapitalizeonmarketactivitytoincreaserevenueandimproveprofitability.Competency:LeveragingDiversity

Cluster:BusinessPositiveBehavioursConsidersandappreciatesculturalviewpoints.Researchesintounfamiliarculturespriortoworkingwithpeople.Isabletounderstandandrespondinaculturallyacceptablemanner.Respondsinaculturallyacceptablemanner.Adaptstolocalculture.Showstoleranceofdifferingviewpoints.Recognisesdiversityasasourceofstrengthanddemonstratesrespect.Takestimetounderstandhowownculturecancomeacrosstootherpeople.Findswaystothosethoseinaminorityorwithanotabledifferencetofeelcomfortable.Helpsothersappreciatedifferentcultuiralpointsofview.NegativeBehavioursCannotvaryperspectivefromthatofownculture.Makescomments/jokesthatmakesothersfeeluncomfortableduetotheirdifference.Makesassumptionsbasedonone’sownculturalperspective.Doesnottaketimetounderstandthedifferencesofothercultures.Discriminatesintheselectionandpromotionofpeople,basedonpersonalpreferencesratherthanconsiderationtoindividualcompetenceanddiversity.Buildsteamsfromsimilarcultures,genderandage.Definition:

Optimizestheuniquecontributioninherentintheculture,ethnicity,gender,age,etc.ofothers.Seeksopportunitiestolearntocommunicateandinteracteffectivelywithpeoplefromothercultures,geographiesandorganizations.Competency:OrganizationalInfluence

Cluster:BusinessPositiveBehavioursRecognizesandusestheformalstructureorhierarchyoftheorganization.Usesinformalstructuresandkeyindividualsassourcesofinformationandinfluence.Presentsselfasan"insider"(e.g.,usesDHLlanguageanddemonstratesanunderstandingofDHL'sbusinessandoperations).Plansanapproachthatconsidersthepowerrelationshipswithintheorganization.Recognizesunspokenorganizationalconstraints–whatisandisnotpossibleatcertaintimesorincertainpositions.Makesuseofon-goingpowerandpoliticalrelationshipswithintheorganization(alliances,rivalries).Addressesorganizationalproblemsfrommorethanoneperspective.NegativeBehavioursSticksrigidlytoformalprocesses.Showspoortimingwhenintroducingnewideas.FailstounderstandDHL’sbusinessanduseDHLLanguage.Usespoliticalapproachtopursuepersonalorhiddenagendas.Ignoresimpactofactionsonotherpartsofthebusiness.Speaksdisparaginglyofotherorganizationalunits.Definition:

UsesanunderstandingofboththeformalandinformalstructureofDHLandotherorganizationstoaccomplishimportantbusinessobjectives.Navigateseffectivelythroughthehierarchyandcultureofanorganization.Knowswhothedecision-makersandinfluencersareandalsoconsiderstheirinterestswhenplanninganapproach.

Competency:Negotiation

Cluster:BusinessPositiveBehavioursEntersintonegotiationswiththeappropriatedecision-maker.Probestouncovertheotherparty'sinterests.Presentsownpositiondiplomatically.Explainshowtheproposedpositionisgoodfortheotherparty.Addressesobjectionseffectively.Navigatesthegiveandtaketoachieveagreementwithoutexcessivecompromise.Identifiesseveralalternativepositionsandexploresthesewiththeotherpartytoreachwin-winsolutions.Leavesallnegotiationsonapositive,professionaltone.NegativeBehavioursFocusesonownagendaonly.Seeksconfrontation.Presentspoorlyformedargumentswhichareunsupportedbyfactsandsolidreasoning.Losesrapportandresolvewhenfacedwithresistance.Failstoadaptapproachwhenpersistenceisunhelpful.Handlesobjections/disagreementsinsensitively.Avoids

handlingobjections.Definition:

Exploresinterestsandalternativestoreachresultsthatgainthesupportandacceptanceofallparties,forthebestinterestofDHL.Winsconcessionswithoutdamagingrelationships.

Competency:Planning&Organizing

Cluster:BusinessPositiveBehavioursSchedulestimeeffectivelyandusesefficientworkmethodsandtools.SetsclearobjectivesandSMARTgoals.Developseffectiveprocessesandsystems.Prioritizesworksothatthemostimportantworkgetsdone.Forecaststhetasks,processes,resourcesandtimeneededtoaccomplishagoal.Organizesandallocatesresourcestoimplementplanseffectively.Coordinatesactivitieswithotherfunctions.Monitorsprogressandrevisesplansasneeded.Followsupwithotherstoensurecompletionofassignedtasks.Keepsplansflexible;adjustsworkassignmentsorschedulestomeetchangingpriorities.Developsandputsintoplacecontingencyplans.NegativeBehavioursFailstomanageowntimeeffectively.Hasdifficultystayingfocusedonendresults.Failstofollowupwithothers.Getsboggeddownwithdetailsandfindsitdifficulttorecognisepriorities.Becomesinflexibletochangeonceplansareestablished.Allowsthebusinesstodevelopwithoutanycontrols.Failstoidentifyrisks.Failstoevaluateidentifiedrisks.Failstoputcontingenciesinplace.Failstocommunicateplans.Missesdeadlines.Failstodevelopaplan.Failstosecureresourcestoworktheplan.Definition:

Setsclearandrealisticgoalsandobjectives.Establishesacourseofactionandasequenceofstepstoensurethatactivitiesandobjectivesareefficientlyachieved.

Isstructuredwithgoodpersonalorganization.Schedulestimeeffectivelyandusesefficientworkmethodsandtools.Competency:Resultsorientation

Cluster:BusinessPositiveBehavioursStrivestoreachthegoalsdespiteobstacles,setbacks,oruncertainty.Drivesissuestoclosure;makesthingshappen.Setsownorteamgoalswithrelevantmetricsthatgobeyondnormalexpectationstowardnew,stretching,orchallenging-but-achievablegoalsortargets.Identifiesopportunitiestoexceedgoalsandworkstowardthem,evenunderadversecircumstances.Implements”worldclass”andleading-edgestandards.Createsandimplementsaworld-classbestpracticethatisadoptedbyothers.Advocatesanddrivesrelenthlessrenewaltoensuretheorganizationremainsattheforefront.Setstargetsthatwillbringoptimumfinancialresultsforthegroup,notjustownunit.NegativeBehavioursSetsminimumstandards.Acceptsandworkswithonlythestatusquo.Acceptsmediocreperformance.Doesnotcareaboutgettingthejobdoneordoingitwell.Activelyresistsimprovements.Doesnotactivelyworkonassignedrolesandtasks;doesnotworktocompletetasks;doesnotexpressadesiretodothetaskwellorright.Excessivelyfocusesonprocessatthecostofresults.Stressestheshorttermresultsattheexpenseoflongertermresults.Islasttouseorinstallimportanttechnology.Doesnotfocusonandworkstowardsspecificgoals,suchasplannedtargets.

Definition:

Continuallyseekstoaccomplishcriticaltaskswithmeasurableresults.

Overcomesobstaclesandmakesadjustmentstoachieveresults.Focusesselfandotherstoachievetargetsalignedwithbusinessgoals.BuildingandLeadingTeamsChangeManagementConstructiveChallengeDevelopingPeopleHoldingPeopleAccountableShapingDirectionTeamwork

Cluster:LeadershipCompetenciesCompetency:BuildingandLeadingTeams

Cluster:LeadershipPositiveBehavioursMaintainsarecruitmentstrategytomeetthetalentneedsoftheteam.Buildstheteamwithpeopleofdifferent,butcomplementary,skillsandexpertise.Changesteamstructureormembershipwhenneededtoimproveteamperformance.Drawsthegrouptogether,keepstheteaminformedandalignedtoorganizationalgoals.Promotesthesharingofideasbetweenteammembers.Identifiesandworkstoresolveconflictwithintheteam.Takescareofthegroup,protectsitsreputationandobtainsneededresources.Regularlychecksprogressofkeyinitiativeswithintheteam.Ensuresgrouptasksarecompleted.Celebratesteamaccomplishments.Generatesexcitement,enthusiasmandcommitmenttothegroupmission.Providestheresources,coaching,experiencesandothersupportneededtorealizethefullpotentialofteammembers.Providesspecificfeedbackonemployees'strengthsandweaknessesonanongoingbasis.Usesappropriatestrategiestoensureteamworkamonggeographicallydispersedteammembers.NegativeBehavioursContributetouncertaintybynotcommunicatingtheoverallvisionandstrategytotheteam.Avoidsconfrontingdevelopment/performanceissues.Failstodeleg