精品文檔精心整理精品文檔可編輯的精品文檔酒店客房衛(wèi)生標(biāo)準(zhǔn)?Performgeneralcleaningandtrackingonaquarterlybasis.執(zhí)行每季度計(jì)劃衛(wèi)生和跟蹤?Thecarpetmustbeshampooedandallcarpetedgesfreefromdustanddebris.地毯必須清洗，所有地毯邊緣必須吸塵和無雜物?Allhighsurfacesmustbedust-free.所有的表面必須無灰塵?Mattresspads,duvet,andbedspreadsmustbereplacedwithcleanandfreshitems.床墊、被子和床罩必須更換為干凈的。?Mattressmustberotated床墊必須翻轉(zhuǎn)?Wallsmustbewashed.墻紙必須清洗?Windowsmustbecleanedinsideandoutside.窗子必須里外清潔?Thebathroomventmustberemovedandcleaned.衛(wèi)生間風(fēng)口必須摘下清洗?Upholsteryanddrapesmustbevacuumedandstain-free.室內(nèi)窗簾必須吸塵和無污漬。?Thetracksfortheclosetdoor,slidingwindows,anddoormustbecleaned.壁櫥門的滑軌道，窗軌和門必須清潔?Theroommustbeodor-free.房間必須沒有異味MaidsBasket:清潔籃：nUsebasketinsteadoftrolleytogiveguestdeepimpressionofourservice.用清潔籃代替手推車會(huì)讓我們的服務(wù)給客人留下較深的印象。Eachbasketequippedoneroom’ssuppliesandamenities.每個(gè)清潔籃配備一個(gè)房間的物品nAllcheck-outroomswillbestrippedthesoiledlinenandputallcleanlinenandamenitiesintheroomfirstformoreconvenience.退房的布草都是臟的，要將干凈布草在及時(shí)補(bǔ)入房間。精品文檔精心整理精品文檔可編輯的精品文檔酒席承辦流程與標(biāo)準(zhǔn)Priorperiod：(先期：)Acceptoutsidecateringbooking.(接受預(yù)定)Confirmtime，BQTMgr/Supervisor/hotelsaleswithpartyorganizertocheckoutsidecateringplace.(確定時(shí)間，宴會(huì)廳經(jīng)理/主管/酒店銷售人員和宴會(huì)組織者一同查看外賣場(chǎng)所)Checkoutsidepointposition(powersource，citywater，pantry，goodslift，parkingplace)，anddrawinpaper.(察看外賣場(chǎng)地的電源，自來水，備餐間，運(yùn)貨電梯，停車場(chǎng)的方位，以便酒店外賣車輛方便進(jìn)出。)Findoutandaskorganizeraboutparty’stheme,guest’shobby,backgroundandetc.(向組織者詢問有關(guān)外賣活動(dòng)的主題，內(nèi)容及背景，來賓的喜好等等。)Checkplacefurniture，householdutensils.Tomakeuseofthings，reducehotel’sequipmentswastage.(察看外賣場(chǎng)地的桌椅，用具。利用可以利用的物品，減少酒店用品的帶出和使用，減少損耗。)Preparingperiod：(準(zhǔn)備期：)Preparecutlery，chinaware，glassware，linen.(根據(jù)客人要求準(zhǔn)備好刀叉，杯子，瓷器，布件用具。)Selectskirtingandtableclothcolorformguest’sfavorite.(根據(jù)客人喜好選擇臺(tái)裙和桌布的顏色)Selectglassware.（beerglass，Colinglass,champagneglass…），noticeguest’sspecialorder.(根據(jù)客人要求選擇杯具。（香檳杯，啤酒杯……），注意客人對(duì)飲料的特殊要求。)Selectchinawareinonecolorandonekind（dessertplate，dinnerplate，boneplate，soupbowl，sunspoon）.Keepchinawarecleaning.(準(zhǔn)備瓷器時(shí)要用統(tǒng)一顏色的瓷器和款式（甜食盆，主菜盆，骨盆，湯碗，瓷湯勺）,確保瓷器干凈無破損.)Preparefreshflowerandbuffetlinedecoration(keepflowerfreshonthatday)。(準(zhǔn)備餐臺(tái)的裝飾品和鮮花(保持花的新鮮)。)ContactVehicleCompany(Tel:58551331).Confirmtruckquantityanddeparturetime.(Informkitchenchefdeparturetime)(聯(lián)系公興搬場(chǎng)公司的運(yùn)輸車輛(Tel:58551331)，確認(rèn)外賣當(dāng)日的車輛數(shù)和用車時(shí)間(通知廚房負(fù)責(zé)人和相關(guān)人員外賣出發(fā)離開酒店的時(shí)間)。Arrangeoutsidecateringservicestaffsnamelist.(requestcausalstaffsifservicestaffsarenotenough)(安排好酒店外賣人員的名單。(服務(wù)人員不夠時(shí)申請(qǐng)臨時(shí)工)Writeoutsidecateringequipmentclearlistandgoodspassform.(謄清寫明外賣準(zhǔn)備用具清單（專物專人負(fù)責(zé)）。Printandpreparemenutentcard.(打印好菜牌。)PrepareF&Bflyer/match/papernapkin/hotelpinwithhotellogotoshowtheguests.(準(zhǔn)備好有酒店標(biāo)記的用具(酒店餐飲宣傳資料,火柴,紙巾,酒店藍(lán)色徽章……)Proceedperiod：(進(jìn)行期：)Checkthoroughlywhendeparturetime(dishissamewithmenulist/allequipmentareonthetruck).Noequipmentisomittedorleavesout.(在收貨平臺(tái)裝車時(shí)，清點(diǎn)用品上車，檢查菜品是否與菜譜一致，確保所有用品與菜品上車，確保無一遺漏。)Hotellogopinsonstaffuniform.(酒店服務(wù)人員正確佩戴銘牌和酒店P(guān)IN。)Hotelstaffsarriveplace，meetorganizer，quicklyandpropersetup.(BQTsupervisorandsourchefmustonthesitecheck)(酒店人員出發(fā)至外賣場(chǎng)地，聯(lián)系外賣組織者，快速準(zhǔn)確地進(jìn)行設(shè)臺(tái)（宴會(huì)廳主管和廚房廚師長必須到場(chǎng)負(fù)責(zé)）。Accordingservicesequence,setsalad，soup，hotdish，dessert，don’tmixit.（warmthechafingdish，Don’tlethotfoodcold）.(按照色拉，湯，熱菜，甜品的順序進(jìn)行擺放，不要混淆（對(duì)布菲爐預(yù)加熱，不要使菜變冷）。Setupmenutentcard。(按照菜品的順序擺放菜卡。)Usingfreshfloweranddecorationtodecoratebuffetline.(用裝飾品裝飾餐臺(tái)。)Iffindequipmentordishisomitted,informhotelstaffprepareandsendtooutsidesiteatonce.(如發(fā)現(xiàn)用品用具或菜品遺漏在酒店，及時(shí)通知酒店人員迅速送達(dá)。)Movehotbin，trolley，rubbishbintothebackpantry，cleantheplace，keepthedishwarm.(把熱車，推車，放置在后臺(tái)，并整理好場(chǎng)地，有條件的話把熱車的電源插上（使菜保溫）。Allsetupisfinishedbefore30minuteswhenbanquetstaring.(所有設(shè)臺(tái)在宴會(huì)開始前半小時(shí)準(zhǔn)備完畢（宴會(huì)主管和廚房負(fù)責(zé)人再次檢查）Removeplasticmembrane,setupserviceskewer（don’tuseservicespoonservenoodles）。(在宴會(huì)開始前三十分鐘，拆除保鮮膜，放好服務(wù)刀叉（服務(wù)刀叉與菜品一一對(duì)應(yīng)，不要發(fā)生類似于用勺去服務(wù)面條的錯(cuò)誤）。Duringthepartytimeaskorganizeraboutbuffetline,dishquality,servicequality.(Requesthimtowritetheircommendsinpaper)(在服務(wù)過程中詢問組織者對(duì)菜品，自助餐臺(tái)，服務(wù)的滿意情況，確保與其有良好的溝通。)Finishperiod：(結(jié)束期：)Teardownquicklyandquietly，givebilltoorganizertoconfirmandsign.(快速安靜地撤臺(tái)，給組織者帳