黑龍江旅游職業(yè)技術(shù)學(xué)院《導(dǎo)游英語》我要當(dāng)導(dǎo)游---導(dǎo)游從業(yè)職責(zé)我要當(dāng)導(dǎo)游---導(dǎo)游從業(yè)職責(zé)

I.UsefulSentences

1.Atourguidereferstosomeonedesignatedbyatravelagencytoorganizeandconducttripsandtotakecareofeverydetailoflogisticsforatour.

導(dǎo)游是指由旅行社指定的人組織和執(zhí)行旅行，并照顧旅游流程的每一個(gè)細(xì)節(jié)。

2.Itisthereforeaguide’sresponsibilitytofacilitateforeigntouriststoenhancetheirunderstandingaboutChinaandeliminateprejudiceagainstChina.因此導(dǎo)游有責(zé)任方便外國游客增強(qiáng)他們對中國的了解,消除對中國的偏見。I.UsefulSentences

3.Atourguide’squalityofserviceisasamatterofcourseconducivetothedirectpromotionofsalesoflocaltourproducts,inotherwords,tourguidesmakegreatcontributiontoincreasingtheincomeofcurrencyofanarea.

導(dǎo)游的服務(wù)質(zhì)量關(guān)乎直接推銷當(dāng)?shù)氐穆糜萎a(chǎn)品，也就是說，導(dǎo)游為增加一個(gè)地區(qū)的收入做出了巨大貢獻(xiàn)。

4.Asatourguide,he\shehastowelcomeguestswiththecareandattentionthataVIPdeserves.作為導(dǎo)游,他\她應(yīng)當(dāng)用對待貴賓的方式照顧和關(guān)心游客。

I.UsefulSentences

5.Atourguidehastoresolvecustomercomplaintsregardingrooms,meal,service,check-inandlostluggage.Solveoperationalproblemslikebookingerrorsandamendments,etc.

導(dǎo)游要解決客戶投訴客房，膳食，服務(wù)，登記和丟失行李等問題。解決操作問題，如預(yù)訂錯(cuò)誤和修改等。

6.Atourguidehastotakeactiontomeettheexpectationsofguestsandkeepthemcomfortable.

導(dǎo)游員需要采取行動(dòng)，以滿足游客的期望，讓他們舒適。I.UsefulSentences

7.Tourguidesneedtocontinuallysearchforwaystoincreaseguestsatisfactionandprovideattentiveandwarmheartedservice.

導(dǎo)游需要不斷尋找能夠提高游客的滿意度，提供周到和熱情的服務(wù)方法。

8.Asatourguide,givedetaileddescriptionsoftheareaanditems\pointsofinterests.Highlightsightsandplacesalongtheway,providingin-depthinsightsintolocalculture,history,flora,faunaandmore.

作為導(dǎo)游，可以詳細(xì)地描述該地區(qū)和有趣的事。突出沿途的景觀和地方，提供深入了解當(dāng)?shù)氐奈幕?，歷史，植物，動(dòng)物等等的機(jī)會。I.UsefulSentences

9.Tourguideshavetoassistpassengerstofindlostitems.

導(dǎo)游得幫助乘客尋找丟失的物品。10.Atourguidehastousesoundjudgmentinmakingtimelyandthoughtfuldecisionsunderconditionsofuncertaintyorinallaspectsoftouringincludingschedulechanges,weatherchanges,roadclosures,locatingmissingpassengers,assistingsickorinjuredpassengersorprovidingfirstaidandfindingmedicalcare,ect.

導(dǎo)游員得在在不確定的條件下或在旅游中的各個(gè)方面，包括行程變化、天氣變化、道路封閉、定位失蹤乘客、幫助生病或受傷的乘客或提供急救和醫(yī)療等，及時(shí)、周到的使用良好的判斷力做決策。I.UsefulSentences

11.Tourguidesmustretainreceiptsandkeepexpenseswithinthebudget.

導(dǎo)游必須保留收據(jù)，并在預(yù)算內(nèi)開支。12.Tourguidesareresponsiblefordailycontactwithtourcompanies,hotels,restaurants,vendors.

負(fù)責(zé)與旅游公司、酒店、飯店、供應(yīng)商的日常聯(lián)系。13.Tourguidesmustestablishagoodworkingrelationshipwiththebus\coachdriver.

導(dǎo)游必須與客車司機(jī)建立良好的工作關(guān)系。I.UsefulSentences

14.Theguest’ssatisfactionisthefirstpriority.

游客的滿意是第一要?jiǎng)?wù)。

15.Itisatourguide’sobligationtodelivermemorable,enjoyableandrewardingtravelexperiences.

導(dǎo)游有義務(wù)提供難忘的,快樂而有益的旅游經(jīng)歷。II.ReadingATourGuide’sPrincipalDuties

Atourguidegenerallydoesfreelanceworkwhichincludesawiderangeoftasks.Firstly,hisjobencompassesabroadarrayofscope,suchasprovidingsomebasicservicesincludingmeetingandseeingoff,checkinginandcheckingout,arrangingfoodandaccommodation,providingon-tourserviceandpromotingoptionaltourproducts,givingtouradvice,dealingwithcomplaintandemergencies,doingpre-tourandpost-tourjobandsoon.Inaddition,tourguidesactaseducators,instructorsandall-aroundexpertsinthehistory,geography,architecture,artandotherinterdisciplinaryknowledge.II.ReadingSecondly,aguideisthepublicfaceofatravelagency.He/Shewillhelpshapethefirstimpressiontovisitors.Thirdly,aguideactsasagoodwillcultureambassadortoforeignguests.Herearesomespecifictasksaguideusuallycarriesout:●Responsibleforpre-tourpreparation.●Getnecessarysuppliessuchasaflagandasignboardreadyforthetour,andmore,Cleanandmaintainthetravelvehicles.●Welcomethetourmembersonarrivalattransportationterminalsandassistthemwiththeirluggage.II.Reading●Transferguestsalongvarioussitessuchasairport,hotels,localattractions,souvenirshops.●Arrangefood,andconsidertheirdifferentneedsandpreferences.●Helpwithcurrencyexchangeorbargaining.●Takeimmediateactiontodealwithcomplaintsproperly.●Plantheiractivitieswithintheframeworkofatouritinerary.Respondtothespecialneedsandpeculiarrequestoftourparticipants.II.Reading●Answerquestionspatiently.Remainhelpful,politeandcalmanytimeontour.peculiarparticipant●Determinewhetherornottocancelanoutdooractivityforunfavorableweatherconditions.●Beagoodemergencysolverandreminder.Copewithillness,injuryanddeathoftouristwell.●Recommendoptionalactivities,suchasregionalspecialtiesandlocalcuisine,orevencollectentrancefees.●Collectfeedbackfromtouriststohelpenhancethequalityofservice.III.Words&Expressions1.principala.['pr?ns?p(?)l]主要的；首要的；重要的2.freelancen.['fri?lɑ?ns]自由職業(yè)者

a.自由職業(yè)的3.encompassv.[?n'k?mp?s]包含；包圍4.arrayn.[?'re?]一批；大量5.promotev.[pr?'m??t]促進(jìn)；提升；推銷6.optionala.['ɑp??nl]可選擇的，隨意的7.complaintn.[k?m'ple?nt]抱怨；投訴8.emergencyn.[?'m??d?(?)ns?]緊急情況；突發(fā)事件III.Words&Ecatorn.['ed??ke?t?]教育家；教育工作者；教師10.instructorn.[?n'str?kt?]教員；指導(dǎo)者11.all-arounda.['?:l?,raund]全面的；綜合性的12.geographyn.[d??'?gr?f?]地理；地形13.architecturen.['ɑ?k?tekt??]建筑,建筑學(xué)14.interdisciplinarya.[?nt?'d?s?pl?n(?)r?]各學(xué)科間的；跨學(xué)科的15.impressionn.[?m'pre?(?)n]印象；影響III.Words&Expressions16.ambassadorn.[?m'b?s?d?]大使；代表；使節(jié)17.specifica.[sp?'s?f?k]特殊的，特定的18.vehiclen.[?vi??k(?)l]車輛；交通工具19.terminaln.['t??m?n(?)l]末端；終點(diǎn)20.souvenirn.[,su?v?'n??]紀(jì)念品；禮物21.preferencen.['pref(?)r(?)ns]偏愛，傾向；優(yōu)先權(quán)22.bargainn.[?bɑ?ɡ?n]交易；便宜貨；契約

v.討價(jià)還價(jià)；議價(jià)III.Words&Expressions23.unfavorablea.[?n'fevr?bl]不利的24.remindern.[r?'ma?nd?]暗示；提醒的人/物25.cuisinen.[kw?'zi?n]烹飪，烹調(diào)法;菜肴，飯菜26.feedbackn.['fi?db?k]反饋；成果27.enhancev.[?n'hɑ?ns]提高；加強(qiáng)；增加28.travelagency旅行社29.currencyexchange貨幣兌換；外匯兌換IV.LanguagePoints1.arangeof……一些;一套;一系列;眾多的e.g.Theslimbookletsdescribearangeofservicesandfacilities這些薄薄的小冊子介紹了一系列服務(wù)和設(shè)施。awiderangeof……范圍廣泛的,許多各種不同的e.g.Thetalkcoveredawiderangeofsubjects.談話的范圍很廣。2.anarrayof……一排；一批；大量e.g.Thestorehadquiteanarrayofleathershoesinstock.資源庫

導(dǎo)游專業(yè)教學(xué)TourGuideProfessionalTeachingResourcesDatabaseIV.LanguagePoints

這個(gè)商店有相當(dāng)一批皮鞋現(xiàn)貨。3.checkin辦理（酒店）入住手續(xù);辦理登機(jī)手續(xù)

e.g.

Hehasjustcheckedinatthehotel.

他剛剛在旅館辦好住宿手續(xù)。Theyarecheckinginattheairportnow.

他們正在辦理登機(jī)手續(xù)。checkout辦理（酒店）退房手續(xù)e.g.Weneedtocheckoutat11:00AM.

IV.LanguagePoints我們需要上午11：00退房。4.pre-toura.旅行前的post-toura.旅行后的on-toura.巡回,在旅途中，漫游中e.g.Thelastoftheofficialengagementswasthepre-tourdinner.旅行前的晚宴是最后一項(xiàng)正式官方活動(dòng)。英語構(gòu)詞法中，前綴pre-表示“….前的，預(yù)先”

前綴post-表示“在…后”

前綴on-表示“在進(jìn)行中或處于某種狀態(tài)”

IV.Languag