國際著名酒店娛樂部程序英文(4)模板資料內(nèi)容僅供您學(xué)習(xí)參考，如有不當(dāng)或者侵權(quán)，請聯(lián)系改正或者刪除。STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:SAFETYSUPERVISIONANDPROCEDURESSTANDARD:BOTHEMPLOYEESWILLBERESPONSIBLEFORENSURINGTHATSAFETYPROCEDURESARECARRIEDOUT,ANDTHESUPERVISIONOFALLSAFETYASPECTS.PROCEDURE:TheActivitiesDepartmentisresponsibleforthesafetyofalltheactivitiesitoffers.Boththeequipmentsupervisorandtheassistantmustbefullyawareofallsafetyproceduresandmustsupervisetheirimplementation.Specificrulestobeadheredtoare:ONTHEBEACHLifejacketsshouldbeofferedtoanyguestwhogoesoutonthewater.Thechaseboatshouldalwaysbeavailableatshortnotice.Itmustbeequippedwithpaddlesandlifejackets.Noboatsshouldgooutinweathernotsuitedtotheboatortheguest.TheBeachAttendantondutymustkeepawatchonallboatsthatareout.Intheeventthathe/shehastogooutinthechaseboat,theBeachBureattendantshouldbeinformed.Acarefulwatchmustbemadewhenchildrenareonthebeachorusingequipment.PROCEDURE:(continued)Allbeachswimmersmustbewatchedcarefully–intheeventofwavesoranundercurrent,guestsmustbewarnedofthedangers.Allequipmentinusemustbesafetycheckedregularly.Beforeorganizinganyeventoractivitynearoronthewater,allsafetyconsiderationsshouldbemade.Norisksaretobetaken.IfthereisanydoubtastothePreparationisvital.BYTHEPOOLThebeachtowelattendantisresponsibleforthesafetyofallguestsinornearthepool.He/sheshouldkeepaneyeonallswimmersandbepreparedtoassistinanyfirstaidorrescue.Arescuepoleshouldbeeasilyaccessible.Chairsshouldbesetbackfromthepooltoavoidanytripping.Aspecialwatchshouldbecarriedoutwhenchildrenareinthepool.Duringallactivities,whetherlandorwaterbased,safetyproceduresmustbecarriedout.Whenpreparinganactivity,beawareofanypotentiallydangeroussituationswhichmayoccurandwhichcould,withproperplanning,beavoided.Withfitness,aerobicsandjoggingeventsbesurethatallguests’illnessesordisabilitieswhichcouldputthematrisk.Alsoensureregularpulsechecksaremadeduringtheactivity.Inany‘contact’activities,attempttoreducethecontactinyourintroductorytalk.Ensurethatnounnecessarycontactispossible.PROCEDURE:(continued)Inswimmingactivities,besuretomonitoreveryoneinthepool.Introducerestbreakswherenecessary.Ingeneral,safetymustbetheprimeconsiderationwhenplanningallevents.Istheequipmenttobeusedsafe?HaveIcateredforallpossibilities?Isfirstaidequipmentandsafetyequipmentnearby?DoIknowwhattodointheeventofanemergency?HaveIcateredforallages,particularlychildren?Areanyrisksinvolved?Ifsohavetheybeenminimized?Makesureallquestionscanbeansweredcorrectlybeforeholdinganyactivity.OtherrulesmaybeaddedinthesafetyandfirstaidlecturepreparedbythePersonnelDepartment.Thosementionedaretobetreatedasstrictguidelines.STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:PRODUCEANINVENTORYANDCONTROLSYSTEMFORSIGNINGOUTEQUIPMENTSTANDARD:PROCEDURE:STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:MAINTAININGSECURITYOFEQUIPMENTSTANDARD:ALLACTIVITIESEQUIPMENTWILLBESECUREDAWAYANDLOCKEDWHEREPOSSIBLE.CHECKSWILLBEMADEATTHEENDOFEACHDAY.PROCEDURE:Allequipmentmustbestoredandlockedawayeachevening,andwillbecheckedbytheEquipmentSupervisororAssistantActivitiesDirector.Areastocheck:BeachBureanSurroundingarea–Refertothe‘Equipmentissue’bookandensureallequipmenthasbeenreturned.Checkthatallequipmentiscorrectlystoredandcountit.EnsureBeachBureislockedandthatallequipmentisinside.Lookdownthebeachtoensurethatnothinghasbeenoverlookedandthatchairsetc.havebeenremoved.Besurethatthechaseboathasbeenlocked,thefueltanktakenoutandtheenginesecured.SwimmingPoolArea–Ensurenotowelshavebeenleft.Checkaroundthepoolthatnothingislyingbetweenchairs.Ensurethatthetowelbureislocked.Ensurethattheswimpoolplateroomislocked.PROCEDURES:(continued)ActivitiesDeskArea–Checkthatalldrawersarelocked.Checkthata‘closed’signandanyothersignneededisinplace.Ensurethatnothinghasbeenleftout.Checkthe‘Equipmentissue’booktoseeifanygamesareunaccountedfor.OtherAreas–CheckthevideoroomtoensurevideosareputawayandthattherecorderandtheTVarelocked.Checktheballroomtoensurenothinghasbeenleft.Allequipmentshouldbelockedatnightandallsecuritymeasuresmustbeadopted.Thesechecksmustbedonenightly.STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:REPAIRSSTANDARD:PROCEDURE:STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:CHECKINGVOUCHERANDCONTROLSYSTEMSSTANDARD:PROCEDURE:STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:SAFETYPROCEDURESANDFIRSTAIDPROGRAMMESTANDARD:ITISVITALTHATALLSTAFFKNOWHOWTOIMPLEMENTSAFETYPROCEDURESANDFIRSTAIDQUICKLYANDEFFECTIVELY.PROCEDURE:ThePersonnelDepartmentwillbearrangingSafetyProceduretrainingandafirstaidcertificationcourse.STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:GUESTCOMPLAINTHANDLINGSTANDARD:ALLSTAFFWILLKNOWHOWTOHANDLEACOMPLAINTQUIETLYANDEFFECTIVELYPROCEDURE:Shouldyoucomeacrossacomplaintlodgedbyaguest,completethefollowingprocedure.Listentothecomplain.Shouldtheguestbeangryorloud,getthemtoaquietplacetactfully.Re–statetheprobleminyourownwordstomakesureitisunderstood.Showempathy–sympathizewiththeguest,showyoucare.Takeaction–Thisactionmayconstitutecallingyoursuperiororifpossible,handlingthecomplaintyourself.Donotoffertheguestanythingyoucannotcarryout.Alwaysreportthecomplainttoyoursuperior.STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:FAMILIARITYWITHWEEKLYACTIVITIESPROGRAMMESTANDARD:PROCEDURE:STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:GUESTRELATIONSSKILLSSTANDARD:PROCEDURE:STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:FAMILIARITYWITHTHECONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEMSTANDARD:THEASSISTANTANDTHESUPERVISORWILLJOINTLYPRODUCEANINVENTORYOFALLEQUIPMENTANDACONTROLSYSTEMFORTHEISSUEOFGAMESANDEQUIPMENT.EACHWILLBESIMPLEANDEFFECTIVE.PROCEDURE:TheAssistantandSupervisorwillproduceaninventoryofalldepartmentalequipment.Thisinventorywillbecheckedatintervals.Formtheinventory;theywillalsoproduceacontrolsystemfortheissueandreclaimofallgamesandsportsequipment.AllstaffwillbeawareofhowthesystemworksandhowtoissueandreclaimequipmentfromtheBeachBureandActivitiesDesk.InventoryTheinventoryissimplyalistorrecordofallequipmentthedepartmenthasatitsdisposal.Itservesthepurposeofensuringthattheequipmentisaccountedforandthatifanyequipmentgoesmissing,weareawareofit.TheControlSystemTwo”Equipmentissue”bookswillbeopened.OneforusebehindtheActivitiesDeskandoneforusebehindtheBeachBure.Nochargewillbemadeforissueoftheequipment,butitshouldbereturnedby5p.m.Totheplaceofissue.EquipmentissuedattheActivitiesDeskmaystayoutovernight.PROCEDURES:(continued)TheControlsystemswillconsistofthetwobooksinwhichentrieswillbemade.Theentrieswillbeasfollows:NameRoomEquipmentTimeExpectedInitialDateReturnReturnedByTheentriestobemadeareself–explanatory.TheBookshouldbecheckedattheendofthedaybytheAssistanttoensurethatallequipmenthasbeenreturnedtotheBeachBure.HeshouldalsocheckthatalequipmentattheactivitiesDeskisaccountedfor.ForguestswantinggamesaftertheActivitiesDeskisclosedtheyshouldrefertothereceptionforissueofequipment.Itisvitalthatallequipmentbeinventoriedandthenitsusemonitored.Thiswillissuetheequipmentagainstlossortheftandwillserveasanefficientrecordofrepairsneeded.STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:KNOWINGTHETOURSOFFEREDSTANDARD:EACHEMPLOYEEWILLHAVEABASICKNOWLEDGEOFALLTOURSOFFEREDBYTHETOURDESK.PROCEDURE:STAFFMUSTKNOW:Thetoursofthetourdesk.Alltoursandoperatorshandoutsofallmajortouroperatorswillbegivenout.Thedifferenttypesoftours.Howthetoursoperate–formbookings,topaying,toconfirmation,andtothetrip.Averbaltestwillbegiven.STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:TOKNOWALLTHEEQUIPMENTAVAILABLESTANDARD:PROCEDURE:STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:PROMOTINGGROUPPARTICIPATIONANDENCOURAGINGSTANDARD:PROCEDURE:STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:KNOWLEDGEOFTYPESOFAEROBICSOFFEREDSTANDARD:PROCEDURE:STANDARDSANDPROCEDUREDEPARTMENT:ACTIVITIESJOBCATEGORY:EQUIPMENTSUPERVISORHEAD:G.M.APPROVAL:DATE:TASK:KNOWINGHOWTOTEACHANDGIVEINSTRUCTIONTOSMALLANDLARGEGROUPSSTANDARD:ALLSTAFFMUSTBEABLETOTEAC