Topic3

Communicationpractices(1)

ChapterThree

CommunicationattheWorkplace

工作中的溝通商務(wù)英語(yǔ)溝通communicationintheworkplace3questionsbeforejob-huntingQ1:Pleasemakealistofthefactorsthatyoumayconsiderforyourfirstjoboracompany?(Intheorderofimportance)(Forexample:salary)Q2:Ifyouareamanager,whatwillyouconsiderwhenmakinghiringdecisions?(Pleasemakealistintheorderofimportance)Q3:What’stheappropriatejobforyouandyouexpectedsalaryforyourfirstjob?商務(wù)英語(yǔ)溝通communicationintheworkplace

ImportanceofcompetenciesinhiringdecisionRank

factors/skillsevaluated1oralcommunication2self-motivation3problem-solving4decision-making5leadership6humanrelations7teamwork.8workexperience9timemanagement10personalappreance商務(wù)英語(yǔ)溝通communicationintheworkplace

Thetablesummarizestheresultsofonesurveyinwhich500managersinawiderangeofindustriesincludingretail,manufacturing,service,andfinancerankedtheimportanceofvariousfactorsinhiringdecisions.商務(wù)英語(yǔ)溝通communicationintheworkplaceCommunicationisthekeytomanysocialissuesthatappearinevitablyduringsocialinteractions.Regardlessofitsnature,anyworkplaceistheperfectlocationtoestablishinterpersonalconnectionssothatweperformproperlyinourday-to-dayduties.商務(wù)英語(yǔ)溝通communicationintheworkplaceSituation1:Howtotalkaboutthesalary?Thereare5tipsonyoursupplementarymaterials.商務(wù)英語(yǔ)溝通communicationintheworkplaceCommunicationintheworkplace商務(wù)英語(yǔ)溝通communicationintheworkplaceCommunicationclimate

交際氛圍Weusecommunicationclimatetodescribethequalityofpersonalrelationshipsinanorganization.(warm/cold)Dopeoplefeelrespected?Dotheytrustoneanother?Dotheybelievethattheyareappreciated?商務(wù)英語(yǔ)溝通communicationintheworkplaceMicroclimateOrganizationscreateanoverallclimate,whichcanbehealthyorpolluted,butwithinthatenvironmentindividualrelationshipshavetheirownmicroclimates.Forexample,yourinteractionswithonecolleaguemightbedescribedasicy,whileyouandanotherpersonenjoyawarmrelationship.

商務(wù)英語(yǔ)溝通communicationintheworkplaceTherefore,thereisnoquestionthatcommunicationclimateisakeyfactorinjobsatisfactionandcommitmenttotheorganization.Forthisreason,communicatorsneedtounderstandhowtocreatepositiveclimates.

商務(wù)英語(yǔ)溝通communicationintheworkplaceConfirmingmessages

認(rèn)可性信息Method1:Descriptive(use“I”language)Show“you”attitude商務(wù)英語(yǔ)溝通communicationintheworkplaceHowtocreateYou-attitude？

You-attitudeisastyleofcommunicatingthatlooksatthingsfromthereceiver’spointofview,emphasizingwhatthereceiverwantstoknow,respectingthereceiver’sintelligence,andprotectingthereceiver’sego.商務(wù)英語(yǔ)溝通communicationintheworkplaceCommunicationattheworkplace2aspects:communicationbetweencolleaguescommunicationbyleadersandmanagers商務(wù)英語(yǔ)溝通communicationintheworkplaceCommunicationbetweencolleagues

Workingwithothersisavitalpartofvirtuallyeveryjob.Inanationalsurveyofarchitectsandlandscapearchitects,over75percentoftheseprofessionalsreportedthatthey“always”or“often”workedinteams.Practicingeffectivecommunicationwithyourcolleagueswillimproveyourjobsatisfaction.商務(wù)英語(yǔ)溝通communicationintheworkplaceUnderstandingtheenvironmentofabusinessorganization,thedefinitionofcommunicationbetweencoworkersandthespecificsofeffectivecoworkercommunicationcanallowforrelationshipsintheworkplacetobeimproved.Effortsmadetostrengthenworkplacerelationshipscanultimatelyleadtoanincreaseinjobsatisfactionandworkplaceefficiency.商務(wù)英語(yǔ)溝通communicationintheworkplaceProblemsyoumayencounterintheworkplace9communicationtipsforyouintheworkplace.(supplementarymaterials)商務(wù)英語(yǔ)溝通communicationintheworkplace胸大無(wú)腦不要緊，腦大無(wú)胸最要命。門(mén)門(mén)測(cè)試都得A，不如人家一對(duì)C商務(wù)英語(yǔ)溝通communicationintheworkplaceCommunicationbyleadersandmanagers.Leadersandmanagerswiththecapacitytocommunicateeffectivelyareabletoworkdirectlywithpeople.Consequently,therearefewerhiddenagendaandissuesareresolvedatanearlystagebeforetheybecomelong-termproblems.Effectivecommunicationbyleadersandmanagersleadstofewerdirectcontrolsandmoreunderstanding,commitmentandmotivation.商務(wù)英語(yǔ)溝通communicationintheworkplace1.Motivation

Anorganization’smanagement,includingleadersofsmallteams,canusecommunicationtomotivateemployees.Employeeshaveaneedinvaryingdegreesforachievement,powerandasenseofbelongingtotheorganization.Whenanorganizationiswilingtoacknowledgeandprovidefeedbackontheachievementsofindividualsandgroups,jobsatisfactionandperformanceareimproved.商務(wù)英語(yǔ)溝通communicationintheworkplaceWhyisjobsatisfactionandmoraleimportanttoacompany?商務(wù)英語(yǔ)溝通communicationintheworkplaceBroadlyspeaking,jobsatisfactionisthedegreeofenjoymentthatpeoplederivefromperformingtheirjobs.Ifpeopleenjoytheirwork,theyarerelativelysatisfied;iftheydonotenjoytheirwork,theyarerelativelydissatisfied.商務(wù)英語(yǔ)溝通communicationintheworkplaceInturn,satisfiedemployeesarelikelytohavehighmorale---theoverallattitudethatemployeeshavetowardtheworkplace.Moralereflectsthedegreetowhichtheyperceivethattheirneedsarebeingmetbytheirjobs.Itisdeterminedbyavarietyoffactors,includingjobsatisfactionandsatisfactionwithsuchthingsaspay,benefits,coworkers,andpromotionopportunities.商務(wù)英語(yǔ)溝通communicationintheworkplaceCompaniescanimprovemoraleandjobsatisfactioninavarietyofways.Somelargefirms,forexample,haveinstitutedcompanywideprogramsdesignedspecificallytoaddressemployees’needs.商務(wù)英語(yǔ)溝通communicationintheworkplaceSomeofFortune’s“100bestcompaniestoworkfor”offertake–homemealsforemployeeswhodon’thavetimetocook.Othersprovidepersonalconcierge(門(mén)房，管理員）servicestohelpmarriedemployeeswitheverythingfrombuyingbirthdaygiftsandorganizingsocialeventstoplanningvacationsandmaintainingcars.商務(wù)英語(yǔ)溝通communicationintheworkplaceWhenworkersaresatisfiedandmoraleishigh,theorganizationbenefitsinmanyways.Comparedwithdissatisfiedworkers,forexample,satisfiedemployeesaremorecommittedandloyal.商務(wù)英語(yǔ)溝通communicationintheworkplaceSuchemployeesaremorelikelytoworkhardandtomakeusefulcontributions.Inaddition,theytendtohavefewergrievancesandengageinfewernegativebehaviors(complaining,deliberatelyslowingworkerstendnotonlytocometoworkeverdaybutalsotoremainwiththeorganization.Bypromotingsatisfactionandmorale,then,managementisworkingtoensuremoreefficientoperations商務(wù)英語(yǔ)溝通communicationintheworkplaceCreativemotivation

商務(wù)英語(yǔ)溝通communicationintheworkplace英一公司要員工全裸上班員工稱(chēng)舒服效率高

商務(wù)英語(yǔ)溝通communicationintheworkplaceGoogle餐廳

商務(wù)英語(yǔ)溝通communicationintheworkplace

商務(wù)英語(yǔ)溝通communicationintheworkplace商務(wù)英語(yǔ)溝通communicationintheworkplace據(jù)不完全統(tǒng)計(jì)，他們從2007年到2010年，就開(kāi)發(fā)了超過(guò)3000種甜品，而菜品的數(shù)目則多到無(wú)法計(jì)算商務(wù)英語(yǔ)溝通communicationintheworkplace每天的菜單都貼在食堂門(mén)口，里邊則分為中餐區(qū)、西餐區(qū)、沙拉區(qū)和現(xiàn)做區(qū)。舉個(gè)例子，某天的中餐涼菜是鹵鴨翅和酸辣蕨根粉，熱菜則有韭黃炒杏鮑菇、溫?zé)碗p花、鹽水鱖魚(yú)、風(fēng)味羊排等等不下十種，西餐主打的則是“12小時(shí)焗牛肩峰配芒果薩薩汁”以及白葡萄汁燴蛤蜊，另配當(dāng)家比薩，還有六道西式甜品。形式是自助餐，不用刷卡不用付費(fèi)，吃多少悉聽(tīng)君便。商務(wù)英語(yǔ)溝通communicationintheworkplace每一盤(pán)菜都有自己的標(biāo)簽。“畫(huà)一顆星的是烹飪溫度低于48度，兩顆星則是高于這個(gè)溫度；有豬肉的菜，我們會(huì)畫(huà)一只小豬，提示穆斯林員工；菜里加了酒，我們會(huì)加‘酒杯’的標(biāo)志；加了奶，就有‘奶瓶’的標(biāo)識(shí)；如果有蠔油或者蛤蜊、蝦等，我們會(huì)畫(huà)一個(gè)小螃蟹，對(duì)貝殼類(lèi)過(guò)敏的員工就會(huì)了解商務(wù)英語(yǔ)溝通communicationintheworkplaceFlexibleworktime

彈性工作時(shí)間

商務(wù)英語(yǔ)溝通communicationintheworkplace年會(huì)上發(fā)“蘋(píng)果筆記本”商務(wù)英語(yǔ)溝通communicationintheworkplace奧運(yùn)會(huì)員工福利通知為感謝大家的辛苦付出，公司決定在奧運(yùn)月提供如下福利:一.奧運(yùn)期間，每天提前2小時(shí)下班。二.奧運(yùn)期間活動(dòng)如下:1.凡猜對(duì)中國(guó)獎(jiǎng)牌數(shù)者:送Newipad一部(菜扳啊!!!)2.如劉翔奪金牌:每人小米手機(jī)2代一部(上市后兌啊!)3.如李娜奪金牌:女員工500元瘦身SPA券。商務(wù)英語(yǔ)溝通communicationintheworkplace4.如射擊奪首金:男屌絲500元俏江南情侶券。5.轉(zhuǎn)發(fā)老板奧運(yùn)微博并@5位好友:每人500G移動(dòng)硬盤(pán)6.8月12日(奧運(yùn)閉幕):全公司錢(qián)柜KTV通宵!三.如劉翔再破記錄，Boss王將在8層脫光裸奔，歡迎集體圍觀!商務(wù)英語(yǔ)溝通communicationintheworkplace

沃爾瑪公司總部設(shè)在美國(guó)阿肯色州本頓維爾市，公司的行政管理人員每周花費(fèi)大部分時(shí)間飛往各地的商店，通報(bào)公司所有業(yè)務(wù)情況，讓所有員工共同掌握沃爾瑪公司的業(yè)務(wù)指標(biāo)。在任何一個(gè)沃爾瑪商店里，都定時(shí)公布該店的利潤(rùn)、進(jìn)貨、銷(xiāo)售和減價(jià)的情況，并且不只是向經(jīng)理及其助理們公布，也向每個(gè)員工、計(jì)時(shí)工和兼職雇員公布各種信息，鼓勵(lì)他們爭(zhēng)取更好的成績(jī)。

商務(wù)英語(yǔ)溝通communicationintheworkplace

沃爾瑪公司的股東大會(huì)是全美最大的股東大會(huì)，每次大會(huì)公司都盡可能讓更多的商店經(jīng)理和員工參加，讓他們看到公司全貌，做到心中有數(shù)。薩姆.沃爾頓在每次股東大會(huì)結(jié)束后，都和妻子邀請(qǐng)所有出席會(huì)議的員工約2500人到自己的家里舉辦野餐會(huì)，在野餐會(huì)上與眾多員工聊天，大家一起暢所欲言，討論公司的現(xiàn)在和未來(lái)。

商務(wù)英語(yǔ)溝通communicationintheworkplace商務(wù)英語(yǔ)溝通communicationintheworkplace中美員工對(duì)需求的排序：美國(guó)職工的前6位需要依次為：能有所作為，獲得自我實(shí)現(xiàn)感；能作出成績(jī)、獲得成就感；能發(fā)揮才能；能從事具有挑戰(zhàn)性的工作；能做有意義的工作；工資和獎(jiǎng)金比較高中國(guó)員工的前7位需要是：工資和獎(jiǎng)金比較高；能發(fā)揮才能；能有所作為；獲得自我實(shí)現(xiàn)感；福利待遇較好；能體現(xiàn)個(gè)人價(jià)值；工作有保障，職業(yè)穩(wěn)定商務(wù)英語(yǔ)溝通communicationintheworkplaceHowtoaskforaraise?

商務(wù)英語(yǔ)溝通communicationintheworkplaceSituation1C:couldwehaveachatwhenit'sconvenientforyou?K:sure,youcandropbymyofficeinhalfanhour.C:mayIcomein?(Halfanhourlater)K:yes,whatdoyouwanttotalkabout?C:couldwepossiblydiscussmysalary?K:sure,goahead.What'sonyourmind?C:firstofall,IwantyoutoknowthatI'mreallyenjoyingworkingforourcompany.Whatdoyouthinkofmyjobhere?K:well,youaredoinganexcellentjob.商務(wù)英語(yǔ)溝通communicationintheworkplaceC:thankyou.I'mworkinghardeveryday.I'dliketotalkaboutmyprospectsandseeifthere'sthechanceofreceivingaraise.K:well,youdeservemore,butifIgiveyouaraise,theneveryoneinyourdepartmentshouldalsogetone.That'stoomuch.C:Iunderstandyourconcerns.K:couldyouconsiderotherbenefitsthecompanymayfindeasiertoaccommodate,morepaidholidays,forexample?C:ok,thankyouforofferingthat.商務(wù)英語(yǔ)溝通communicationintheworkplaceSituation2K:couldwepossiblydiscussmysalarysometime?P:sure.K:firstofall,IwantyoutoknowthatIreallylikeworkingforthiscompany.DoyouthinkI'mdoingagoodjobhere?P:well,youareaveryhard-worker.K:Itryveryhard.Theproblemis,mysalaryjustisn'tenoughtoliveon.NowthatIhaveawifeandachildtosupport,wehardlyhaveenoughmoneyforfoodandrent.P:therearetryingtimesforeveryone.Whatdoyoupropose?K:Icouldreallyusea5%rise.P:that'squiteabit.IfIgiveyouaraise,I'mgoingtohavetogiveeveryonearaise.商務(wù)英語(yǔ)溝通communicationintheworkplace

K:listen,ifyougivemearaise,I'lltakeonextraresponsibilities.P:thatsoundsreasonable.Howaboutthis,fromnowon,youcanberesponsibleforscheduling.Thatmeansthatifyoucan'tfindsomeonetocoverashift,thenyou'llhavetodoit.商務(wù)英語(yǔ)溝通communicationintheworkplaceK:that'sfine.DoIgetover-timeforanyextrahoursthatIwork?P:ofcourse.It’sbeingagainstthelawifwedidn't.K:thatsoundsgoodtome.Ireallyappreciateit.P:youarewelcome.ComeinearlytomorrowandI'llshowyouhowtodothescheduling.

商務(wù)英語(yǔ)溝通communicationintheworkplacePleasesolvetheproblemsinthefollowingtrickysituations商務(wù)英語(yǔ)溝通communicationintheworkplaceAcolleagueasksyoutorecommendhimforapromotion.Youknowheislessthanadequate.Infact,you’vehadtocompletehisworktomakedeadlines.Whatwouldyoudo?Situation1商務(wù)英語(yǔ)溝通communicationintheworkplaceSituation2Yousuperviseagroupofsixprofessionals.Youwerepromotedfromwithintheirranks.Eachhasworkedatthejoblongerthanyou,butyouhavemoreformaleducation.Thegroupisnowsabotaging（破壞）youreverymove.Whatwouldyoudo?商務(wù)英語(yǔ)溝通communicationintheworkplaceYourbossblocksyoufrommakingimportantchangesinthewayyouprocesscustomers.Threeclientshavetoldyoutheyplantouseacompetitor’sservice.Youtalkedtoyourboss,butherefusestomakethechangessaying,“thisisthewayit’salwaysbeendone.”Situation3商務(wù)英語(yǔ)溝通communicationintheworkplaceYouknowyourbossiscoastingtoretirement（臨退休）andnotinterestedinrockingtheboat（安于現(xiàn)狀）.Duringaninformalfunctionyouseeyourboss’sbossandhaveanopportunitytoshareyourconcerns.Whatwouldyoudo?商務(wù)英語(yǔ)溝通communicationintheworkplaceHowmanytimesandinhowmanywaysdoweencounterthesestickysituationsatwork?Whetheroursituationinvolvesacolleague,ourstaff,ourboss,oraclient,eachofusfacesofficedilemmas.Whatwedoandhowwerespondcanmakeorbreakourcareers.商務(wù)英語(yǔ)溝通communicationinth