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一、確定調(diào)查目的餓了么是一家專門從事O2O外賣的網(wǎng)站，2014年正式進(jìn)軍湖北文理學(xué)院，并得到消費者和商家的認(rèn)可。但餓了么進(jìn)駐湖北文理學(xué)院是曇花一現(xiàn)還是能有長遠(yuǎn)的發(fā)展？此次我們得到餓了么襄陽代理的委托，分兩方面針對商家和消費者進(jìn)行調(diào)研，目的在于了解商家的意愿和支持率以及消費者對餓了么網(wǎng)站的態(tài)度，并希望能及時給出意見和建議，以此了解餓了么在湖北文理學(xué)院的發(fā)展前景。二、確定調(diào)研對象和調(diào)查單位。此次調(diào)研主要針對兩方面人群：1.商家：此次調(diào)研針對湖北文理學(xué)院新區(qū)墮落街商家和老區(qū)512車站附近商家。2.消費者，此次調(diào)研的消費者主要是湖北文理學(xué)院學(xué)生。我們將分年級，分性別對學(xué)生進(jìn)行分類調(diào)研。三、調(diào)查內(nèi)容：(一)外賣市場環(huán)境調(diào)查1、外賣市場的容量及發(fā)展?jié)摿?2、學(xué)院不同年級對外賣的消費狀況;3、學(xué)校教學(xué)、生活環(huán)境對該行業(yè)發(fā)展的影響。(二)消費者調(diào)查1、消費者的消費心理(偏愛、經(jīng)濟(jì)、便利等)2、對外賣產(chǎn)品的了解程度(品種、口味、價格等)3、消費者對餓了么網(wǎng)站的滿意度（界面體驗、信息反饋、優(yōu)惠力度）4、消費者消費能力、消費層次及消費比例的統(tǒng)計5、消費者對餓了么的改進(jìn)意見(三)商家調(diào)查1、加入“餓了么”主要客戶群2、加入“餓了么”以后，商家的營業(yè)額變化3、商家對“餓了么”的建議與意見四、餓了么調(diào)查提綱1、確定調(diào)查的主題：關(guān)于“餓了么”外賣網(wǎng)發(fā)展前景的調(diào)查報告2、調(diào)查的目的和意義分析3、確定調(diào)查的對象4、實踐單位：湖北文理學(xué)院管院物流1211班5、實踐時間：2014年11月6、確定調(diào)查方法：問卷調(diào)查（通過定性和定量的方法對數(shù)據(jù)進(jìn)行分析）7、調(diào)查的內(nèi)容：商家及消費者對“餓了么”外賣網(wǎng)的建議及意見8、實施調(diào)查步驟五、確定調(diào)查時間和調(diào)查工作期限市場調(diào)查工作環(huán)節(jié)所占比例（%）時間分配確定市場調(diào)查主題 52014.11.11—2014.11.18二手資料收集152014.11.19—2014.12.25起草市場調(diào)查方案102014.11.19—2014.12.25實地調(diào)查302014.12.2—2014.12.23資料調(diào)查與分析252014.12.24—2015.1.10撰寫市場調(diào)查報告152015.1.11—2015.1.20六、確定調(diào)查地點調(diào)查地點與被