培訓(xùn)人：XXX星級(jí)酒店基礎(chǔ)英語(yǔ)交流培訓(xùn)PPT模板【酒店培訓(xùn)】【英語(yǔ)培訓(xùn)】【員工培訓(xùn)】【工作總結(jié)】目錄PART01GREETING問(wèn)候與歡迎PART02THANKS感謝與回答PART03DIRECTION指路與帶領(lǐng)PART04APOLOGIES致歉與答復(fù)PART05CHECKIN入住PART06CHECKOUT退房01問(wèn)候與歡迎DIANJITIANJIZHUAYOWENZINERNICETOMEETYOUAGAIN.很高興再次見(jiàn)到您。HAVEAGOODREST.祝您休息好！ADDYOURTITLEHEREGoodmorning.(用于中午以前)

Goodevening.(用于下午六點(diǎn)過(guò)后)Hello/Hi!您好！Howareyou?您好嗎？Glad/nicetomeetyou.見(jiàn)到您很高興。Welcometoourhotel.歡迎到我們的酒店來(lái)！問(wèn)候與歡迎問(wèn)候與歡迎情景1：當(dāng)國(guó)外客人來(lái)到大門前/前臺(tái)時(shí)……1.Hello,sir!Welcome!先生您好，歡迎！2.Goodafternoon,sir!WelcometoIbisHotel/ourhotel!下午好先生，歡迎光臨宜必思酒店！3.Goodevening,Ms.Nicetomeetyouinourhotel.MayIhelpyou?晚上好小姐，歡迎光臨，請(qǐng)問(wèn)我能為您服務(wù)嗎？02感謝與回答DIANJITIANJIZHUAYOWENZINER如何表達(dá)感謝？Thankyou(so/verymuch).謝謝您（非常感謝）Thanksalot.多謝Thankyouforcoming謝謝您的光臨Thankyouforstayinginourhotel.感謝您在我們飯店下榻感謝的應(yīng)答：Youarewelcome./Welcome!不用謝。Mypleasure./Withpleasure.樂(lè)意效勞。Don’tmentionit.何足掛齒。It’sverykindofyou./Youaresokind.您真客氣。THANKS情景3：當(dāng)國(guó)外客人向你表示感謝，要懂得接受他的謝意……客人：Thankyou!(Thanksalot!)回答：Mypleasure!我的榮幸或:You’rewelcome!不客氣03指路與帶領(lǐng)DIANJITIANJIZHUAYOWENZINERFollowme,please.請(qǐng)跟隨我來(lái)。Thisway,please.這邊請(qǐng)。It’soverthere.在那邊。（用手指明方向）Walkstraightahead.一直往前走。Turnleft/right.往左/右轉(zhuǎn)。Goupstairs/downstairs.上/下樓。Pleasegotothe2ndfloor.請(qǐng)到2樓。指路與帶領(lǐng)指路與帶領(lǐng)情景2：當(dāng)國(guó)外客人需要前臺(tái)帶領(lǐng)或指明到某處時(shí)……客人：Excuseme,where’sthetoilet/restroomplease?請(qǐng)問(wèn)洗手間在哪兒？回答：It’soverthere.Turnrightatthecorner,please.在那邊，前面角落處右轉(zhuǎn)?；颍篜leasegotothe2ndfloor.You’llseeitafteryougetofftheelevator.請(qǐng)您上2樓，出電梯就可以看到?？腿耍篢hankyou.謝謝！回答：Mypleasure./Youarewelcome.不客氣指路與帶領(lǐng)1.…在哪里？Whereis/Where’s…?2.衛(wèi)生間/洗手間toilet/restroom/washroom/watercloset3.角落Corner4.左/右轉(zhuǎn)Turnleft/right5.樓層／地面Floor一／二／三…樓First/second/thirdfloor1st/2nd/3rd/4th…6.（從）…下來(lái)Getoff7.電梯Elevator/lift04致歉與答復(fù)DIANJITIANJIZHUAYOWENZINER致歉與答復(fù)真誠(chéng)及時(shí)的道歉有時(shí)會(huì)很好的緩和尷尬氣氛……Excuseme.請(qǐng)?jiān)?打擾一下I’msorry./Sorry.對(duì)不起I’mawfully/reallysorry.我真的很抱歉。It’smyfault.這是我的錯(cuò)。Iapologize./Iapologizeforyou/it/this.我抱歉。／我向你道歉。致歉與答復(fù)道歉的答復(fù)：That’sallright.這沒(méi)什么。That’s/It’sOK.沒(méi)事。Itdoesn’tmatter.沒(méi)關(guān)系。Nevermind.不要緊，沒(méi)關(guān)系。Let’sforgetit./Forgetaboutit./Forgetit.算了吧！05歡迎入住DIANJITIANJIZHUAYOWENZINER入住1.預(yù)訂Reservation/bookMake/haveareservation進(jìn)行預(yù)訂2.到達(dá)arrive3.Singleroom單間doubleroom雙人間suite套間luxurysuite豪華套間4.Like喜歡／像……prefer更喜歡（比較級(jí)）5.窗戶Window6.留下／離開Leave7.☆英語(yǔ)中的肯定答復(fù)Yes,please./Yep.OK,sir.Certainly,sir.Sure.Surething.Exactly.Sure,goahead.Sure,noproblem.入住1.多久……Howlong…2.多少……Howmany…3.待／留／保持Stay4.計(jì)劃plan5.期望／想做……Expect6.等待WaitWaitamoment/second/minute.稍等一下情景4:詢問(wèn)是否有預(yù)訂……問(wèn)：Didyouhaveareservationwithus?/Didyoumakeareservation,please?您有預(yù)訂嗎？客人：No,Ijustarrivedinthisplace.沒(méi)有，我剛到這里?；卮穑篧ehavesinglerooms,doublerooms,suitesandluxurysuitesinourhotel.我們有單間、雙人間、套間和豪華套間。Whatkindofroomwouldyoulike/prefer?Asingleroomoradoubleroom?您需要哪種房間？單人房還是雙人房？客人：Iwantasingleroomwithwindow.單人間，有窗戶回答：I’msorry,wedon’thaveanysingleroomsleft/allsingleroomshavebeenbooked,wouldyoulikeadoubleroom?對(duì)不起，我們沒(méi)有單間了，雙人間可以嗎？客人：Yes,please.可以。入住情景6:詢問(wèn)房?jī)r(jià)……客人：What’stheroomratetoday?今天房?jī)r(jià)多少？回答：Thepriceofasingleroomis170RMBperday./Thesingleroomrateis170RMBperday.單間的房費(fèi)是每天170元?？腿耍篛K,I’lltakeitfortwonights.一個(gè)單人間，住兩晚?；卮穑篠ure,noproblem.Thankyouverymuch,sir.沒(méi)問(wèn)題，先生。非常感謝。入住1.護(hù)照passport2.房號(hào)RoomnumberNo./#3.房卡Roomcard/keycard4.點(diǎn)／整點(diǎn)O’clock2o’clock2點(diǎn)鐘6.離開Leave7.空出，搬出Vacate8.免費(fèi)Forfree/free06客人退房DIANJITIANJIZHUAYOWENZINERPHONESLIDEHERE0102輸入