飯店管理（雙語）智慧樹知到期末考試答案2024年飯店管理（雙語）()istheactofgrantingauthoritytoemployeestomakekeydecisionwithintheemployee’sareasofresponsibility.

A:DelegationB:TrainingC:empowerment答案:empowerment()meansanincreaseordecreaseinrackratebasedonthedateswhentheroomisrented

A:SpecialEventRateB:PackageRateC:NegotiatedRateD:SeasonalRate答案:SeasonalRate()referstoapersonorentitythatpurchasetherighttouseabrandnameandbusinessmodelforafixedperiodoftimeandatanagree-uponprice．

A:FranchisorB:FranchiseC:FranchiseeD:Franchiser答案:Franchiser()abilityistheabilitytoperformhotelmanagementspecificaspectsofthejob.

A:administrativeB:technicalC:interpersonalD:conceputal答案:technical()involvesevaluatingapplicantstodeterminethosemorequalifiedforvacantpositions.

A:recruitingB:DelegationC:OrientationD:Selection答案:Selection()abilityistheabilitytocollect,interpretanduseinformationinalogicalway.

A:interpersonalB:conceputalC:technicalD:administrative答案:conceputalRoomattendantssometimesreferredtoas()

A:attendantB:housekeeperC:PAD:housekeeping答案:housekeeperHotelG.Msmustbeabletoutilize4skillstobeeffective,ofwhichskillisthemostimportant．

A:administrativeB:interpersonalC:conceputalD:technical答案:conceputal()isresponsibleforthemanagementandoperationofthehousekeepingdepartment．

A:AMB:ExecutivehousekeeperC:FOMD:housekeeper答案:ExecutivehousekeeperInternalrecruitingincludes().

A:mediaadvertisementB:lanteraltransferC:promotionfromwithinD:jobfairs答案:lanteraltransfer###promotionfromwithinActivitiesoflinemanagersinHRmanagementinclude().

A:undertakingsupervisionactivities,suchasdisciplineB:providingdepartmental-specificorientationC:initiatingongoingtrainingD:makingfinalemployeeselectiondecision答案:makingfinalemployeeselectiondecision;providingdepartmental-specificorientation;undertakingsupervisionactivities,suchasdiscipline;initiatingongoingtrainingThegoalsoforientationprograminclude()

A:toimprovemoraleB:todeveloprealisticexpectationsC:toprovideconsistencyD:toreduceanxiety答案:toreduceanxiety;toimprovemorale;todeveloprealisticexpectations;toprovideconsistencyAdvantagesofteamdecision-makingapproachinclude().

A:TherecanbehighermoralissuesB:MorecreativealternativescanbegeneratedC:Thedecisonwillbeeasiertoimplement.D:Theteammoresupportiveoffinaldecision.答案:Morecreativealternativescanbegenerated;Theteammoresupportiveoffinaldecision.;Therecanbehighermoralissues;Thedecisonwillbeeasiertoimplement.Benefitsofdelegationinclude().

A:ItimprovescontrolB:ItisaneffectiveprocesstotrainemployeesC:ItallowsmoreworktobeaccomplisheD:Itallowsmanagerstodothemostimportantthingsfirst.答案:Itallowsmanagerstodothemostimportantthingsfirst.;Itisaneffectiveprocesstotrainemployees;Itallowsmoreworktobeaccomplishe;ItimprovescontrolThefunctionsoftrainingincludes().

A:toprovideconsistencyB:toimproveknowledgeC:toimproveskillsD:tomodifyattitude答案:toimproveknowledge###toimproveskills###tomodifyattitudeTransientsalesreferstoroomsandservicessoldprimarilythroughtheeffortsofthefrontofficeanditsstaff．

A:錯B:對答案:對Amenitiesarecomplementaryhotelproductsandservicesdesignedtoattractguests.

A:正確B:錯誤答案:正確Thenameofahotelchainiscalledbrand,whichsometimesisreferedtoasaflag.

A:錯B:對答案:對“Ifaguestroomisnotrentedonaspecificdate,therevenueislostforever.”Itmeanshotelproductisperishable．

A:對B:錯答案:對DOSMistheshortfordirectorofsalesandmarketing.

A:錯誤B:正確答案:正確Manyhotelshaveanemployeehandbookthatisprovidedtostaffmembersduringorientation.

A:對B:錯答案:對Walk-inreferstoaguestseekingaroomwhoarrivesatthehotelwithoutanadvancereservation.

A:對B:錯答案:對Select-servicehotelofferslimitedservicetogueststhatincluderoomsbutonlyverylimitedfoodservice.

A:錯B:對答案:對Downsizingmeansreducingthenumberofemployeesand/orlaborhoursforcostcontainmentpurposes.

A:對B:錯答案:對ADRreferstothepriceatwhichahotelsellsitsroomswithoutdiscounts．

A:錯B:對答案:對Lodgingispartofthetourismindustry

A:錯誤B:正確答案:正確Hotelsincommercialhotelperiodemphasizedonluxury．

A:錯B:對答案:錯EuropeanPlanmeansaroomratethatdoesnotincludeguestmeals.

A:對B:錯答案:對HotelsinGrandhotelperiodemphasizedoncomfort,convenienceandsafety．

A:對B:錯答案:錯Eachemployeeshouldreporttoonlyonebossforaspecificactivity．

A:對B:錯答案:對Groupdesion-makingisoftentime-consuming.

A:正確B:錯誤答案:正確Lodgingindustryislaborintensive.

A:正確B:錯誤答案:正確Upsellingisusedtoincreasethehotel’saveragedailyrate(ADR)

A:錯誤B:正確答案:正確Programmeddecisionscanbemadeafterconsideringpolicies,procedures,orrules.

A:對B:錯答案:對Employeeaccidentratesinthehousekeepingdepartmentaregenerallyamongthehighestinthehotel.

A:對B:錯答案:錯Nontraditionallodgingalternativescreatedirectcompetitiontotraditionalhotelsinanincreasingnumberoflocations.

A:對B:錯答案:對Theimportanceofconceptual,administrative,andtechnicalskillsintop,mid,andlowerlevelmanagementpositionsvaries,buttheneedtouseeffectiveinterpersonalskillsappliestoalmostallmanagementandsupervisorypositions.

A:對B:錯答案:對EmployeeHandbookisalsocalledanemployeemanual

A:錯誤B:正確答案:正確Housekeepingdepartmentbelongstostaffdepartment．

A:錯B:對答案:對F&B

departments