Roomreservations

客房預(yù)訂Reservation

預(yù)訂一、Lead-In1.DiscussionWhatshouldanexcellentreservationistbelike?BackgroundKnowledge1.KindsOfReservation

Non-guaranteedReservation

GuaranteedReservation

WaitingReservation

BackgroundKnowledge

2.TypesofRoomRate1.Rackrate2.Discountrate3.Corporaterate二、LearningTaskSituationalDialogue:BookingaRoomScene:Helen(H)isahotelreservationist,aguest,Mr.Graham(G)callstobookaroom.(一)

WorkingProcedures1.greettheguest;2.name,spellingandpassportnumber?3.Whatdates/howlong?4.typeofroom(…,smokingornonsmoking)?5.forhowmanypeople?6.roomrate(howmuch)?7.transportation?8.telephonenumber?9.guaranteeornot?10.confirmthereservation;11.bidfarewell.(二)UsefulWordsandphrasesbookv.預(yù)訂deluxea.豪華的departuren.離開arrivaln.到達(dá)king-sizebed特大號(hào)床roomrate房?jī)r(jià)corporaterate公司價(jià)(二)UsefulWordsandphrasesguaranteev.擔(dān)保，保證expirev.終止，到期

confirmationnumber確認(rèn)信息編號(hào)confirmthebooking確認(rèn)預(yù)訂no-show應(yīng)到未到suite套間specialoffer特價(jià)packagedeal套餐價(jià)Roomwithaview觀景房BackgroundKnowledge2.TypeofRoomsingleroom單人間doubleroom大床房twinroom雙床房

tripleroom三人間BackgroundKnowledge

Suite套房

juniorsuite普通套房

seniorsuite高級(jí)套房

executivesuite行政套間

businesssuite商務(wù)套房

deluxesuite豪華套房

duplexsuite復(fù)式套房

connectingsuite連通套房

presidentialsuite總統(tǒng)套房

(三)UsefulExpressions1.作為預(yù)訂員，親切得體地與客人打招呼時(shí),Goodevening,MegaHotel.Reservations.HowmayIhelpyou？Goodmorning/afternoon,HiltonHotel.Reservations.MayIhelpyou？/WhatcanIdoforyou?/CanIhelpyou?2.詢問(wèn)客人的個(gè)人信息MayIhaveyournameandspellingandpassportnumber?

MayItakeyourtelephonenumber,please?3.詢問(wèn)客人入住人數(shù)Forhowmanypeople?Howmanypeoplewillbestayinginthehotel?4.詢問(wèn)客人入住時(shí)間Forwhichdates,Mr.White?Whatdatesdoyouneedtheroom?Forhowmanynights?

UsefulExpressions5.詢問(wèn)客人入住的房型Whattypeofroomwouldyoulike?Whatkindofroomdoyouprefer?6.查詢房型信息時(shí)，讓客人等一會(huì)Holdon,please.I’llcheckifthereareroomsavailableforthosedays.Holdtheline,please.I’llcheckifthereisasingleroomavailableatthattime.7.告知客人房型和房?jī)r(jià)Wehaveasingleroomat$400pernight.TheroomrateforadeluxeroomisRMB800pernight.

UsefulExpressions8.詢問(wèn)客人是否需要交通車輛及交通信息Doyouneedtransportationtoandfromthehotel?

MayIhaveyourflightdetails?9.詢問(wèn)客人是否需要保證類預(yù)訂MayIhaveacreditcardtoguaranteethisbooking,Mr.Graham?Wouldyouliketoguaranteethisbooking,Mr.Smith?

UsefulExpressions10.確認(rèn)客人的預(yù)訂Now,Mr.Graham,letmejustconfirmyourbooking“….”.Isthatcorrect?Graham先生，現(xiàn)在讓我來(lái)確認(rèn)一下您的預(yù)訂信息“…”對(duì)嗎？AdeluxesuitefromAugust20thto22ndforMr.andMrs.Smith.AmIcorrect?Smith先生和夫人,一間豪華套房，8月20日到22日入住。對(duì)嗎?11.得體地與客人話別Wearelookingforwardtoyourcoming.Lookingforwardtoyourarrival.三、ListeningComprehension

ListenandAnswer(omission)四、ActivityRole-playScene:

BillBrownwouldliketobookasingle