回復客戶投訴信范文英文第1篇回復客戶投訴信范文英文第1篇ThankyouforyourletteralertingustotheproblemyouhavebeenhavingwithourstoreinSpringfield.Iamsorryyouhavebeensubjectedtosuchafrustratingseriesofevents.Weprideourselvesonrespondingtocustomers'concernsveryquickly,sowhatyouhaveexperiencedisinexcusable.

IhavespokenwithourmanagerinSpringfieldandhaveinstructedhimtogiveyouafullrefundplus20%offyournextpurchase.Iextendmyownapologiesfortheinconveniencethisproblemhascausedyou.Itisapparentthatweneedtotrainourholidayhelpmorethoroughly.

Iwishyouanenjoyableholidayseason.

回復客戶投訴信范文英文第2篇寫投訴信應本著真實的原則，如實的反映情況，投訴信應包括以下幾部分：

三、投訴的事實與理由。

四、具體賠償要求。

五、與事實有關的證明材料，如合同、傳真、機船車票、門票、憑證、發(fā)票等。

另外，投訴者應該按照被投訴者數(shù)提出訴狀副本，并依法在投訴過程中提供新證據(jù)。旅游投訴是保護自身合法利益的手段，是旅游管理機關處理旅游質量等問題的行為。

投訴信基本特征是反映問題，訴說原由，目的是解決問題。寫投訴信形式可以不拘一格，但反映問題時一定要把真實情況說出來，盡可能讓人一看就明白。

第一，基本要素一個都不要少，一個都不要假?；疽刂饕〞r間、地點、人物、事件、聯(lián)系方式等，簡單來說就是什么人什么時候在哪里遇到什么事情為什么沒有解決，哪些問題需要報社提供幫助。聯(lián)系方式包括投訴人和被投訴人的詳細地址、電話、傳真號碼等。

第二，重點要突出，篇幅不宜長。投訴的內容要突出重點，盡量簡明扼要，最好是在一至兩頁紙的篇幅內，把最想說的話說出來，讓人一目了然。儋州市一位中學生投訴學校亂收費問題，她只用了不到100字的篇幅，另附一張收費單據(jù)(復印件)就把情況反映清楚了。

第三，盡可能提供證據(jù)，讓人覺得你在理。投訴時最好提供足夠的證據(jù)，讓人覺得你投訴的內容真實可靠可信，更容易促進解決問題。通常在信中附寄的證據(jù)有：各種單據(jù)、證件、合同(協(xié)議)書、批文(批字、簽字)、判決(裁定、鑒定)書等等。注意：郵寄或傳真時只用復印件，原件自己保存好。

第四，注意時效，及早投訴。有好多事情是受時間限制的，如果超過規(guī)定期限(比如合同規(guī)定的期限、法律規(guī)定的時效)，再行投訴有關部門依法可以不予受理。所以投訴要及早，要講究時效。

SunnyCompany

34ZhongchengRoad

JinlianBuilding

Shanghai

September12，2001

Salesmanager

EleganceClothingCompany

45WestStreet，Nanjing

JiangsuProvince

DearMr。Chang:

OnSeptember10，ourorderfor280womenscottonsweaterswasdulyreceived，butweregrettosaythat40cottonsweatersinwhitecolorwereseriouslysoiled。

Wehadthecaseinvestigatedimmediately，andtheresultshowsthedamagewasduetoimproperpacking，forwhichthesuppliersaredefinitelyresponsible。

Needlesstosay，wehavesufferedagreatlossfromthis，aswecannotsellthesweatersinthisconditiontoourcustomers。Weaskyoutoconductinvestigationatyourendandreplytous。

Sincerelyyours，

SunnyLee

Manager

投訴信

Directions:Writealetterofcomplaintaccordingtothefollowingsituation:YouboughtanairconditionerinSunApplianceandhaditinstalledtheotherday,butyoufoundthatthefanmadetoomuchnoisewhenthemachineoperated.Youdemandthestoretosendarepresentativetocheckitup.

Writeyourletterinnolessthan150words.Donotsignyourownnameattheendoftheletter;useLiMinginstead.Youdonotneedtowritetheaddress.

投訴信

DearMr.President:

IamsophomorefromtheDepartmentofLaw.Imwritingtheletterinpurposeofcomplainingaboutthefoodandserviceinthecanteenorcampus.

Tobefrank，Iamratherdisappointedatthefoodquality，priceandserviceinthecanteen.First，thedishesarescarcelywellcookedandmostofthemtastethesame.Secondly，mostofthedishestherearepricedsohighthatsomestudentscannotevenaffordthem.Thirdly，theserviceinthecanteenisfarfromsatisfyingandtheinsideofthecanteenalwaysseemuntidy.

Tosolvetheproblem，Isuggestthatanothercanteenbebuiltandamechanismofcompetitionbeintroducedbetweentheoldandthenew.Besides，boththecanteensshouldbesubjecttothestudentssupervision.Diningisaneverydayissueforstudents.Itmayaffecttheiracademicperformance.Therefore，IsincerelyhopethislettercandrawyourattentiontothematterandIhopetheproblemsmentionedabovebesolvedassoonaspossible.

求學信

DearSirorMadam:

IamaChinesestudentwhowishtostudyatyourprestigious/esteemeduniversity.Myplanistostartmycoursenextterm，andIwouldbegratefulifyouwouldbekindenoughtoprovidemewithcertainessentialinformation.

First，whatqualificationsdoIneedtofollowacourseofstudyatyouruniversity?IalreadayhadabachelorsdegreefromBeiJingUniversity，butIwonderifthereareanyfurtheracademicrequirements.Second，howmucharethetuitionfees?AlthoughIintendtobeselfsupporting.Iwouldbeinterestedtohereifthereareanyscholarshipsavailableforinternationalstudents.Third，whatisthesituationasregardsacommodation?

DearCustomerServiceRepresentative,

Iamwritingtocomp[ainaboutthebaddeliveryserviceofyourcompany.

TheIBMDesktopcomputerweorderedfromyourstoretwoweeksagofinallyarrivedyesterday.Therewerenotanysignsofdamagetothepackingcaseatall,butwhenweopenedit,wefound,muchtooursurprise,thatthebackcoverhadbeencrackedandthescreenhadbeenscratched.

Inviewofthis,Ihavedecidedtomakeaformalcomplaintagainstyourdeliveryservice.Isincerelyhopethatyouwillreplacethiscomputerassoonaspossible.Ifthisisnotpossible,Iwillhavenoalternativebuttoinsistonafullrefund.

Iwouldappreciateanythingyoucandotohelpusinthismatter.

Yourstruly,

(Signature)

回復客戶投訴信范文英文第3篇DearRob

Iamverysorryformydelayreplyaboutthecomplaintofincorrectlabel

Weextendourapologiesfortheinconveniencethismatterhascausedyou。

Ihavemadeenquireswithinthesetwodaysafterwebacktoworkandfoundthattheproblemwascausedbywecopythewrongskucodefromthespecification,anddoesn'tnoticedtheskucodewaswrongthatallordersoftp0761areattachedthewronglabelandhavebeendeliverytoukbeforeourholiday.However,Icanassureyo