國家開放大學本科《管理英語4》一平臺機考真題及答案第五套說明：整理于2024年7月30日；適用于國家開放大學本科學員一平臺期末機考考試；前5個題相同則整套相同。第一部分、試題原題第一大題、交際用語(單選題)本大題共包含5小題，每小題2分，共計10分。閱讀對話，從A、B、C三個選項中選擇一個能填入空白處的最佳選項。1.―DoyoumindifIusevoucherstospendinarestaurant?―___________________.A.Yes,pleaseB.Notatall.GoaheadC.No,thankyou2.―Yourshoesgowellwithyourdress.―___________________.A.IboughtitathalfpriceB.ThanksforyourcomplimentC.No,it’snotsogood3.―WillyouhelpmearrangeameetingwithMr.Brown,please?―__________.Ihavetofinishmyprojectrightnow.A.No,nowayB.Yes,willdoC.Sorry,Ican’t4.―Howdidyourmeetinggoyesterday?―___________.Itwasreallyfrustratingactually.A.NotsogoodB.VerygoodC.Nothingspecial5.―You’dbetternotpushyourselftoohard.Youcanasktheteamandlisten.―___________________.A.YouarerightB.No,wecan’tdothatC.Ithinkitwillkillourtime第二大題、詞匯與結構(單選題)本大題共包含15小題，每小題2分，共計30分。閱讀句子，從A、B、C三個選項中選擇一個能填入空白處的最佳選項。1.Toreducethe_________lossduringthechange,wemustmakesurewehavethenecessaryskills.A.productivityB.producingC.produced2.Tobe_________,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.A.effectivelyB.effectiveC.effect3.AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere_________tobepromotedintomanagementjobs.A.morelikelyB.morelikableC.moreunlikely4.Inhighschool,Iamequallycomfortable_________asamemberofateamandindependently.A.toworkB.workingC.work5.Ihavebeenveryluckytohavehad_________managersduringmycareersofar.A.terrificB.terribleC.terrifying6.Withouthisassistance,I_________theresearchlastmonth.A.wouldnothavecompletedB.couldnotfinishC.shouldnotfinish7.Middlemanagersdirectly_________topmanagement.A.liedinB.liedtoC.liedwith8.Sheisveryadaptiveandsoon_________tothecampuslife.A.adoptedB.adaptedC.addicted9.Anagreementwasreachedonthe_________ofmutualrespectandmutualinterest.A.basicB.baseC.basis10.Theydependoneachothertosurvive.Inotherwords,theyare_________forsurvival.A.interwovenB.interdependentC.international11._________thejob,employersdon’twanttohirepeoplewhoaredifficulttogetalongwith.A.DespiteofB.BecauseofC.Regardlessof12._________withEnglish,Chineseisgenerallybelievedtobemoredifficulttolearn.A.ComparedB.CompareC.Comparing13.Thetotalbudgethasbeen_________forthisproject.A.allocateB.allocatesC.allocated14.Theworldlargestsearchenginecompanyprovidesafreesearchservice_________userscangetrelevantresultsinaninstant.A.withthatB.inwhichC.withwhich15.Theyhavecometotheconclusion_________thiswinterwillbeevencolderthanbefore.A.thatB.forC.which第三大題、閱讀理解(單選題)(本大題共包含5小題，每小題4分，共計20分。閱讀短文，從A、B、C三個選項中選擇一個正確答案。)1.Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we’regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome“Sendthreeandfour-pence,we’regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.●Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.●Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.●Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.特別提醒：本題共5個小題，需要拉動答題框右邊的滾動條使5個試題顯示出來做答??！[單選題]◆Confirmingreceptionofthesentmessagesmeans_________.A.TomakesurethatthemessagesaresenttotherightreceiversB.Tomakesurethatthemessagesarefullyunderstood.C.Tomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.[單選題]◆InthefamousBritishArmyCommanderstory,whichstepprobablywasrightinthecommunicationchain?A.Conceiving.B.Sending.C.Receiving.[單選題]◆WhatisChinesewhispers?A.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon'tnormallytalkveryloudly.[單選題]◆AllocativefailuredoesNOThappenwhen_________.A.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson[單選題]◆Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?A.Increasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.第四大題、閱讀理解(判斷題)(本大題共包含5小題，每小題4分，共計20分。閱讀短文，判斷句子正誤，正確選“T”,錯誤選“F”。)1.JackWelchLeadingOrganizationalChangeatGE1.WhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumberlor2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.OnesuchprogramwastheWork-Out(群策群力).Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(會議主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany’sperformance.JackWelchwaspersonallyinvolvedindevelopingmanagersatGE’strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutalsothosewhosharethevaluesofthecompany.特別提醒：本題共5個小題，需要拉動答題框右邊的滾動條使5個試題顯示出來做答?。判斷題]◆JackWelchretiredattheageof65.[判斷題]◆JackWelchinsistedthateachofthebusinessesshouldbeatleastnumber3intheirrespectivearea.[判斷題]◆IfthebusinesscouldnotmeetWelch’schangerequirements,itsmanagerhad3choices.[判斷題]◆TherestructuringwentbeforechangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.[判斷題]◆TheWorkOutlastedaweek.第五大題、寫作(問答題)(寫作題大題共計20分。根據(jù)要求，完成一篇作文。)1.Writeacompositionofatleast100wordsonMyDreamJob.Yourwritingshouldincludethefollowings:(1)Position:customerservicerepresentative;(2)Ability:communicationandcustomerserviceskills;(3)Reason:anexpertintheproductlineandstrongrelationshipswithcustomers.第一部分、試題原題第一大題、交際用語(單選題)本大題共包含5小題，每小題2分，共計10分。閱讀對話，從A、B、C三個選項中選擇一個能填入空白處的最佳選項。1.―DoyoumindifIusevoucherstospendinarestaurant?(紅色字體為本題正確答案選項)―___________________.A.Yes,pleaseB.Notatall.GoaheadC.No,thankyou2.―Yourshoesgowellwithyourdress.(紅色字體為本題正確答案選項)―___________________.A.IboughtitathalfpriceB.ThanksforyourcomplimentC.No,it’snotsogood3.―WillyouhelpmearrangeameetingwithMr.Brown,please?(紅色字體為本題正確答案選項)―__________.Ihavetofinishmyprojectrightnow.A.No,nowayB.Yes,willdoC.Sorry,Ican’t4.―Howdidyourmeetinggoyesterday?(紅色字體為本題正確答案選項)―___________.Itwasreallyfrustratingactually.A.NotsogoodB.VerygoodC.Nothingspecial5.―You’dbetternotpushyourselftoohard.Youcanasktheteamandlisten.(紅色字體為本題正確答案選項)―___________________.A.YouarerightB.No,wecan’tdothatC.Ithinkitwillkillourtime第二大題、詞匯與結構(單選題)本大題共包含15小題，每小題2分，共計30分。閱讀句子，從A、B、C三個選項中選擇一個能填入空白處的最佳選項。1.Toreducethe_________lossduringthechange,wemustmakesurewehavethenecessaryskills.(紅色字體為本題正確答案選項)A.productivityB.producingC.produced2.Tobe_________,aperformanceappraisalneedstohaveasetofagreedcriteriathatwillbethebasisoffeedbackaswellasofsettingfuturegoals.(紅色字體為本題正確答案選項)A.effectivelyB.effectiveC.effect3.AT&Tfoundthatemployeeswithbetterplanninganddecision-makingskillswere_________tobepromotedintomanagementjobs.(紅色字體為本題正確答案選項)A.morelikelyB.morelikableC.moreunlikely4.Inhighschool,Iamequallycomfortable_________asamemberofateamandindependently.(紅色字體為本題正確答案選項)A.toworkB.workingC.work5.Ihavebeenveryluckytohavehad_________managersduringmycareersofar.(紅色字體為本題正確答案選項)A.terrificB.terribleC.terrifying6.Withouthisassistance,I_________theresearchlastmonth.(紅色字體為本題正確答案選項)A.wouldnothavecompletedB.couldnotfinishC.shouldnotfinish7.Middlemanagersdirectly_________topmanagement.(紅色字體為本題正確答案選項)A.liedinB.liedtoC.liedwith8.Sheisveryadaptiveandsoon_________tothecampuslife.(紅色字體為本題正確答案選項)A.adoptedB.adaptedC.addicted9.Anagreementwasreachedonthe_________ofmutualrespectandmutualinterest.(紅色字體為本題正確答案選項)A.basicB.baseC.basis10.Theydependoneachothertosurvive.Inotherwords,theyare_________forsurvival.(紅色字體為本題正確答案選項)A.interwovenB.interdependentC.international11._________thejob,employersdon’twanttohirepeoplewhoaredifficulttogetalongwith.(紅色字體為本題正確答案選項)A.DespiteofB.BecauseofC.Regardlessof12._________withEnglish,Chineseisgenerallybelievedtobemoredifficulttolearn.(紅色字體為本題正確答案選項)A.ComparedB.CompareC.Comparing13.Thetotalbudgethasbeen_________forthisproject.(紅色字體為本題正確答案選項)A.allocateB.allocatesC.allocated14.Theworldlargestsearchenginecompanyprovidesafreesearchservice_________userscangetrelevantresultsinaninstant.(紅色字體為本題正確答案選項)A.withthatB.inwhichC.withwhich15.Theyhavecometotheconclusion_________thiswinterwillbeevencolderthanbefore.(紅色字體為本題正確答案選項)A.thatB.forC.which第三大題、閱讀理解(單選題)(本大題共包含5小題，每小題4分，共計20分。閱讀短文，從A、B、C三個選項中選擇一個正確答案。)1.Themeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we’regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome“Sendthreeandfour-pence,we’regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.●Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.●Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.●Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.特別提醒：本題共5個小題，需要拉動答題框右邊的滾動條使5個試題顯示出來做答??！[單選題]◆Confirmingreceptionofthesentmessagesmeans_________.(紅色字體為本題正確答案選項)A.TomakesurethatthemessagesaresenttotherightreceiversB.Tomakesurethatthemessagesarefullyunderstood.C.Tomakesurethatthemessagesarecorrectlyunderstoodbytherightreceivers.[單選題]◆InthefamousBritishArmyCommanderstory,whichstepprobablywasrightinthecommunicationchain?(紅色字體為本題正確答案選項)A.Conceiving.B.Sending.C.Receiving.[單選題]◆WhatisChinesewhispers?(紅色字體為本題正確答案選項)A.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon'tnormallytalkveryloudly.[單選題]◆AllocativefailuredoesNOThappenwhen_________.(紅色字體為本題正確答案選項)A.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson[單選題]◆Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?(紅色字體為本題正確答案選項)A.Increasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.第四大題、閱讀理解(判斷題)(本大題共包含5小題，每小題4分，共計20分。閱讀短文，判斷句子正誤，正確選“T”,錯誤選“F”。)1.JackWelchLeadingOrganizationalChangeatGE1.WhenJackWelch,theChairmanandCEOatGeneralElectric(GE)retiredin2001,hecouldlookbackataverysuccessfulcareer.HebecameCEOin1981attheageof45.Atthattime,GEhadaverycomplexorganizationalstructurewithconsiderablybureaucraticrules.Oneofhisfirstchangeswastoinitiateastrategyformulationprocesswiththeguidelinethateachofthebusinessesshouldbenumberlor2intheirrespectiveareas.Ifthiswasnotthecase,managershadtheoptionsoffixingtheproblem,sellingtheirparticularbusiness,orclosingit.Inanefforttostreamlinetheorganization,Welchremovedthesectorlevelandeliminatedthousandsofsalariedandhourlyemployeepositions.TherestructuringwasfollowedbychangingtheorganizationalcultureandthemanagerialstylesofGE’smanagers.OnesuchprogramwastheWork-Out(群策群力).Groupsofmanagerswereassembledtosharetheirviewsopenlyinthree-daysessions.Atthebeginningofthemeetings,thesuperiorpresentedthechallengesforhisorherorganizationalunit.Thenthesuperiorhadtoleave,requestingthegroupstofindsolutionstotheproblems.Facilitators(會議主持人)helpedthesediscussions.Onthelastday,thesuperiorwaspresentedwithproposedsolutions.Heorshethenhadthreechoices:toaccepttheproposal,nottoacceptit,ortocollectmoreinformation.Thisprocessputgreatpressureonthesuperiortomakedecisions.AnotherprogramtoimproveeffectivenessandefficiencywasBestPractices.Theaimwastolearnfromothercompanieshowtheyobtainedcustomersatisfaction,howtheyrelatedtotheirsuppliers,andinwhatwaystheydevelopednewproducts.ThishelpedtheGEpeopletofocusontheprocessesintheiroperationsthatwouldimprovethecompany’sperformance.JackWelchwaspersonallyinvolvedindevelopingmanagersatGE’strainingcenterinCrotonville.Leaders,Welchsuggested,arenotonlythosewhoachieveresultsbutal