投訴信和道歉信LetterofComplaintandApologyReasonsforcomplaintsShortage(shortweight)LeakageDamageImproper/faultypackagingInferiorqualityDelayedshipment短重滲漏損壞不良包裝不良品質(zhì)延誤WritingGuideline1.Acomplaint

aboutwrongmaterialsdeliveredAnnouncetheclaimdirectlyIllustratethedetailsConsequencesoftheproblemProposesolutionsoradviceStrongdemandforactions我們很遺憾地通知您，貴公司上次交運(yùn)的貨物未達(dá)到你們平常的標(biāo)準(zhǔn)。貨物看上去過于粗糙，且外型低劣。

Weareverysorrytoinformyouthatyourlastshipmentisnotuptoyourusualstandard.Thegoodsseemtobetooroughlymadeandareinclinedtobeinferiorandoutofshape.延誤已給我方帶來極大不便，望函復(fù)我方何時(shí)可以發(fā)貨。

C．延誤（Delay）1.Thegoodsweorderedfromyouon…h(huán)avenotyetbeendelivered.

2.Thisdelayhasinconveniencedus

considerably.Weshouldappreciateitifyouwouldinformuswhenwemayexpectthegoods.我們于…月…日向您方定購的貨物，迄今尚未交貨。3.Wetrustyouwillnowconsiderthismatterseriouslyandmakeanefforttopreventthereoccurrenceofthisannoyingdelay.相信你們會(huì)認(rèn)真考慮這件事情，并努力防止再次發(fā)生類似惱人的延誤。4.Weshallholdyouresponsibleforanylosswhichoccursthroughthisdelay.由于這一延誤而帶來的任何損失均由你方承擔(dān)。

DearDr.Johnson:IwouldliketoapologizefortheinexcusableerrorImadeinthepreparationforthisyear'sconvention.Aftertheconvention,whenIreviewedthememo,Idiscoveredyournamewasnotinit.Irealizedthatwemissedyournamewhensendingtheinvitations.Itwasmyfault.Pleasedonotbeoffendedbythismistake.Sincerely,JamesZhouLetterofapology

Discussion1.Didn’tmakethereasonclearatthebeginning2.Reinforcingfaultwithdetails3.Noremediesorcompensation4.ShowlittlesincerityattheendImprovedDearDr.Johnson:Iwouldliketoapologizeformissingyournamewhensendingtheinvitationstothisyear'sconvention.Owingtothenegligenceofourstaff,severalpagesofguests’namesweremisplaced.Wefeelveryembarrassedaboutsuchastupidmistake.Youareamongourmostvaluedcustomers,sowepreparedaspeciallydesignedgiftasanapologyforouroversight.Pleasefinditintheenclosure.Wesincerelyaskforyourforgivenessandhopeitwillnotaffectthesoundrelationsbetweenourcompanies.Wearelookingforwardtoanotheropportunitytoserveyouinthefuture!Sincerely,LetterofapologyOfferyourapologyandtellthereasonatthebeginni